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BEST WESTERN Newmarket Inn & Suites

112 Great South Road | Newmarket, Auckland 1051, New Zealand (Formerly BEST WESTERN Great South Road Motor Lodge)
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BEST WESTERN Newmarket Inn & Suites
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BEST WESTERN Newmarket Inn & Suites
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92 Reviews from our TripAdvisor Community

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Traveler rating
    33
    38
    10
    5
    6
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30
19
9
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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  • All months
    (92)
  • Mar-May only
    (34)
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    (22)
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    (18)
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    (18)
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Gisborne Region, New Zealand
Level Contributor
2 reviews
1 of 5 stars Reviewed 2 weeks ago

My Uncle had booked and pre-paid to stay four nights here for a family funeral and after checking in and getting the key for the room were chased down the corridor by the person on reception and told they only had the room for two nights as there had "apparently" been a mix up and would need to find somewhere... More 

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Auckland, New Zealand
1 review
1 of 5 stars Reviewed 4 weeks ago

I booked a room for 6 nights. The manager lauren is the most incompetent person and has no business being a manager. I was going to book another 12 nights, but decided against it and here is why they lost a lot of business and referrals from word of mouth: The manager lauren is just plain incompetent and did not... More 

Was this review helpful? Yes
GSRM, Guest Relations Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Good evening riskrock, Thank you for taking the time to provide us with feedback on your stay. Feedback such as yours allows us to always look at areas where we can make improvements to ensure that our guests have an enjoyable experience while staying with us. I would like to offer my sincere apologies for the service you received during... More 

Christchurch, New Zealand
Level Contributor
218 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed here as I had to work at Ascot Hospital - rooms nice and clean and have a set of elements for cooking. Heat pump for some reason took a while to warm up the room but otherwise okay. Free 1GB of Wi-Fi Internet Bed good and had a good nights sleep. Large LCD TV but only Freeview Channels provided... More 

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Jeddah
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 10, 2015

Place was better than the last time we stayed well over 6years ago. Great atmosphere & ambience and easily accessible from City and suburbs. The family room had a lot of space and very warm clean rooms. Kids loved the sleeping arrangement

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Wellington
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 3, 2015

If you are looking for a clean & friendly place to stay I would have no hesitation in recommending this property. We stayed for 3 nights & overall had no complaints. Room was clean, well presented & staff very helpful. Good location. Any requests were quickly responded too. We would stay at this property again.

Was this review helpful? Yes 1
GSRM, Guest Relations Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Hi NZMum Wellington, Thank you for taking the time to provide us with feedback on your recent stay. The team and I here at Best Western Newmarket love hearing from our guests and it is always pleasing to be able to pass onto the team lovely comments such as yours. The housekeeping team do a wonderful job and I am... More 

Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 3, 2015

Good location, parking lot, comfy bed and clean room. No breakfast, but plenty of places in the area. Price was about right and easy access to many of the Newmarket areas. Nothing special, and stairs to climb.

Was this review helpful? Yes 1
GSRM, Operations manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Hi Nick, Thank you for taking the time to provide us with feedback on your recent stay at Best Western Newmarket. I am pleased that you found your room to be clean and your bed nice and comfy. We get many good reviews on our beds and it is always nice to hear when our guests get a good night... More 

Auckland Region, New Zealand
Level Contributor
70 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed April 27, 2015

From the moment of checking in to checking out, everything was the best and staff pleasantly responded to every request. Facilities are excellent with rooms having all kitchen equipment for meals. Bathrooms are modern and work but I did miss a complimentary toothbrush and shaver. I ate dinner and breakfast in the hotel cafe and the food was excellent and... More 

Was this review helpful? Yes 1
GSRM, General Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Hi there Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Brisbane, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 22, 2015 via mobile

We are looking forwards for our stay at best western inn Newmarket, Auckland. We booked one month in advance to secure a 2 bedroom apartment for 14-15 April only to received an email on the 13 April at 6.48pm to let us know that due to their errors in their reservations system Best Western Newmarket offers to accomodate us at... More 

Was this review helpful? Yes 1
GSRM, Operations Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Dear Rebekah809, Thank you for your feedback on your recent reservation with Best Western Newmarket Inn and Suites. I would like to sincerely apologise that we were not able to accommodate you on this occasion and the timing of our notification. We pride ourselves on the service that we provide and unfortunately we have not met them on this occasion.... More 

Australia
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed April 1, 2015

Just checked in here - not what I paid for. The executive room with sitting area and private patio is a noisy. Little room with no sitting area, no bedside table and no private. Patio.. And their wifi sucks!! A train has just gone past - NOISY. Wish I wasn't here!! Reception goes to bed at 9:30 so can't do... More 

Was this review helpful? Yes 1
GSRM, Operations Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Dear shadowshopperAUS, Thank you for taking the time to provide us with feedback on your recent stay at Bestwestern Newmarket Inn and Suites. Firstly I would like to apologise that you were checked into a room that did not meet your booking requirements. Once this was bought to our attention shortly after your arrival, I am pleased that our Night... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 25, 2015

Quality of the rooms are very good but service can be improved. Had trouble checking in on advance booking for groups despite courtesy message being dropped by other members who checked in early. Not ideal when you get to the hotel at 4 am in the morning. Otherwise conveniently located.

Was this review helpful? Yes 1
GSRM, Operations Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Dear Chirag P, Thank you for your feedback on your recent stay with us at Best Western Newmarket Inn and Suites. I am pleased to hear that you found your room to be clean and comfortable. Your comments have been passed onto our housekeeping team who will be thrilled. I am disappointed that your arrival with us didn't go so... More 

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