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BEST WESTERN Newmarket Inn & Suites

Certificate of Excellence
112 Great South Road | Newmarket, Auckland 1051, New Zealand (Formerly BEST WESTERN Great South Road Motor Lodge)
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BEST WESTERN Newmarket Inn & Suites
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BEST WESTERN Newmarket Inn & Suites
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85 reviews from our community

Traveler rating
    31
    36
    9
    5
    4
See reviews for
27
18
9
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Auckland Region, New Zealand
Top Contributor
68 reviews 68 reviews
55 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment of checking in to checking out, everything was the best and staff pleasantly responded to every request. Facilities are excellent with rooms having all kitchen equipment for meals. Bathrooms are modern and work but I did miss a complimentary toothbrush and shaver. I ate dinner and breakfast in the hotel cafe and the food was excellent and... More 

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GSRM, General Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Hi there Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

We are looking forwards for our stay at best western inn Newmarket, Auckland. We booked one month in advance to secure a 2 bedroom apartment for 14-15 April only to received an email on the 13 April at 6.48pm to let us know that due to their errors in their reservations system Best Western Newmarket offers to accomodate us at... More 

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GSRM, Operations Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Dear Rebekah809, Thank you for your feedback on your recent reservation with Best Western Newmarket Inn and Suites. I would like to sincerely apologise that we were not able to accommodate you on this occasion and the timing of our notification. We pride ourselves on the service that we provide and unfortunately we have not met them on this occasion.... More 

Australia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed April 1, 2015

Just checked in here - not what I paid for. The executive room with sitting area and private patio is a noisy. Little room with no sitting area, no bedside table and no private. Patio.. And their wifi sucks!! A train has just gone past - NOISY. Wish I wasn't here!! Reception goes to bed at 9:30 so can't do... More 

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GSRM, Operations Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Dear shadowshopperAUS, Thank you for taking the time to provide us with feedback on your recent stay at Bestwestern Newmarket Inn and Suites. Firstly I would like to apologise that you were checked into a room that did not meet your booking requirements. Once this was bought to our attention shortly after your arrival, I am pleased that our Night... More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 25, 2015

Quality of the rooms are very good but service can be improved. Had trouble checking in on advance booking for groups despite courtesy message being dropped by other members who checked in early. Not ideal when you get to the hotel at 4 am in the morning. Otherwise conveniently located.

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GSRM, Operations Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Dear Chirag P, Thank you for your feedback on your recent stay with us at Best Western Newmarket Inn and Suites. I am pleased to hear that you found your room to be clean and comfortable. Your comments have been passed onto our housekeeping team who will be thrilled. I am disappointed that your arrival with us didn't go so... More 

New Zealand
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 23, 2015

We stayed for 3 nights and had to ask for house keeping both days. We were out all day but returned to the room not serviced. the first day we asked and the towels were replaced and the bed pulled up. the second day involved a fight between the manager and staff. We returned to our room at 3pm tired... More 

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GSRM, Guest Relations Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Dear Janiceb188 Thank you for your feedback on your recent stay at Best western Newmarket. We are extremely disappointed that we were not able to make this weekend away for you an enjoyable experience. We aim at ensuring that all our guests receive quality service from all team members and on this occasion we have failed to meet simple expectations... More 

Poole, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 16, 2015

Overall this is an excellant hotel. You will need transport to get to it but having said that it is on the main route in to the city and out to the airport. My room was clean and quiet and the staff were very helpful. There is also a pool to help with relaxation and cooling off.

Review collected in partnership with Best Western

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Wellington
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 15, 2015

Service was great, room was clean, spacious and the bed very comfortable. Unfortunately though it's very noisy because of paper-thin walls and the way the building is layed out. Also the room was way too hot with no proper way to cool it. The air-con unit only operates when the room power is active (with the key-card) and it seemed... More 

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wellington, New Zealand
1 review
4 of 5 stars Reviewed March 15, 2015

overall good - price might be bit high but maybe thats just auckland prices- nice quality of furnishing bathroom clean all around nice place to stay. Pool looked good but was directly outside lots of rooms so chose not to use. Checkin times seem to definitely be later got back at midday and even at 2pm not really ready

Review collected in partnership with Best Western

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Portland, Oregon
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 15, 2015

Thought we couldn't go too wrong, with Best Western and rented over Booking.com. This was awful. We arrived after midnight, after long journey from states, exhausted. Greeted by drunk "guest" who frightened me and the kids (opening the door to our car and peering in, acting very scary). When night clerk came out, she dismissed "oh, he's just drunk". Not... More 

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GSRM, Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Dear Sharon Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our staff has made mistake and this has resulted in you staying at our sister motel. Your satisfaction is important to us and we will be using the feedback... More 

Taupo, New Zealand
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 11, 2015

Stayed here twice now and its fantastic, nice and close to asb showgrounds, we had a very spacious 2 bedroom unit and it was suitable for our needs. Had a slight problem with the shower and water pressure/temperature but may have been with both showers going at same time. We will be back next time

Was this review helpful? Yes
GSRM, General Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review

Dear Gemma Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

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