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All 76 Auckland hotels

SKYCITY Hotel

4.5 of 5 Hotel   |   Corner Victoria & Federal Streets, Auckland 1010, New Zealand
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82%
Ranked #13 of 76 hotels in Auckland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
RonnieHongKong Hong Kong
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910 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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Hong Kong
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed one night at the hotel and the deluxe room was clean. We were impressed to find out that there was a 'Visitors' Center' inside the hotel as we could get hold of some maps that were very useful for our trip in NZ. We had buffet dinner at the Fortuna Restaurant. The food was average but there's always... More

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Wellington, New Zealand
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel has it all. Location. Restaurants. Great food. Fantastic staff. 24 hour desk. Great room service, with a friendly smile at midnight....a pleasant surprise. The Tower and Casino... Our room was huge and appointed with lush and comfortable furnishings and the biggest KING bed ever.

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Helensvale, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

nice rooms and great food but the view at the top is what you go for. Casino is always busy and just like any other but the hotel accommodation is wonderful clean rooms and great kiwi service as you would expect

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Auckland Region, New Zealand
Contributor
11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

.....hiding in the mini bar draw UNDER the paperwork.... not obvious ;) Anyway.... we were offered a night at the hotel courtesy of Sky City Casino, which we took up being it was bang on 10 yrs since our last stay (and 11 years of being together). Our stay was great except for the following things.... : * Bathroom door... More

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Denny K, Manager at SKYCITY Hotel, responded to this review

Good Morning XPDNZ, Thank you for your review, could I kindly ask you send me your full name to the email address below so I can investigate your feedback on the room. We did have an additional channel of sport added for the World Cup, Skysports 5, this has since been removed. Please forward your name to denny.keane@skycity.co.nz so I... More

San Diego, California
Top Contributor
82 reviews 82 reviews
33 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This place is located in central Auckland and it's within walking distance to the harbor, great restaurants, cafes and bars... Unfortunately, the rooms and bathrooms leave a LOT to be desired. They need to replace the mattresses ASAP as they're old and saggy. Seemed like there was sink hole in the middle of our beds. The bathroom tile was stained... More

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Denny K, General Manager at SKYCITY Hotel, responded to this review

Dear SanDiagoLou, I was disappointed to read your review on Tripadvisor; we have since replaced the bed in question and in our effort to constantly improve our product have will have replaced over 100 beds in the last month. We have ordered the same mattress and bases as our sister hotel in our commitment to truly provide a world class... More

Foxton Beach, null, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Staid here 3 nights for a conference and the room is fab! Nice decor, clean and spacious. The concierge team (especially dickie) were just so helpful. Asked for a room close to the lifts as the husband can't walk that far and it wasn't an issue. They even recommended valet parking to make it easier for him. The big (and... More

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Denny K, General Manager at SKYCITY Hotel, responded to this review

Good Morning JulietteD, Thank you for taking the time to share your feedback on Tripadvisor. I will share your feedback with the team as they really take a lot of pride in exceeding our guest’s expectations. In relation to the lift feedback I can confirm that the lift in question has 1 weeks left before its upgrade is complete. We... More

Wellington
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Great location But room was shabby & needed a good clean. We were moved to another smarter room. Along with the Ants, broken lock on door to room. Air conditioning which could not be turned off. Return never. On the website , said harbour views.. That a laugh, partially water views more like. Return never

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Denny K, Manager at SKYCITY Hotel, responded to this review

Kim J, I was disappointed to read your review on Tripadvisor, Please accept my sincere apologies for the shortfalls in your stay and I would be happy to discuss your feedback directly. Please feel free to email me on denny.keane@skycity.co.nz Regards, Denny Keane Hotel Manager More

Wellington, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I keep coming back to SkyCity because it's conveniently located, surrounded by a bunch of reasonable places to eat and drink, and pretty reasonably priced for Auckland. The rooms are starting to date a little but are still in really good nick. It doesn't feel at all like a casino hotel and you don't have to try very hard to... More

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Denny K, Manager at SKYCITY Hotel, responded to this review

Good Morning Guy, Thanks for your feedback on your visits to us at SKYCITY Hotel, I have updated your profile notes to make sure the next stay with us is had in a room that has been re carpeted, the new luxury carpet looks and feels amazing. The Hotel will be fully re-carpeted by early October. We are constantly looking... More

Wellington, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Stayed 3 nights in a suite. The staff were very friendly and helpful but reception seemed a bit overwhelmed at times. With the construction work outside finding the entrance in rush hour traffic was difficult. The room was spacious and bed comfortable but little things are a let down, For example the lower 6 inches of every door in the... More

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Denny K, Manager at SKYCITY Hotel, responded to this review

Dear Sue D, Thank you for taking the time to share your feedback on Tripadvisor. I will share your feedback with the team as they really take a lot of pride in exceeding our guest’s expectations. In relation to the lift feedback I can confirm that the lift in question has 1 week left before its upgrade is complete. I... More

2 reviews
5 of 5 stars Reviewed 1 week ago

We only stayed one night and found the location excellent. The parking at $20 for the night was very easy accessible. No need to drive, as the hotel is very central, within walking distance to the harbour. The staff were friendly and helpful and we would chose Skycity Hotel again in the future.

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Denny K, Manager at SKYCITY Hotel, responded to this review

Dear esbeat, It is great to read your feedback, the team work really hard to deliver an exceptional level of customer service in New Zealand’s busiest hotel. Thank you far taking the time to provide your feedback on Tripadvisor and I hope to have the opportunity to welcome you back to SKYCITY Hotel on your next visit to Auckland. Kind... More

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Additional Information about SKYCITY Hotel

Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
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Also Known As:
SKYCITY Hotel Auckland, New Zealand

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#5 Spa Hotel in Auckland #11 Family Hotel in Auckland #12 Luxury Hotel in Auckland #13 Romantic Hotel in Auckland #14 Business Hotel in Auckland
Hotel Class
Official Description (provided by the hotel)
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
Number of rooms
323

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