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SKYCITY Hotel

4.5 of 5 Corner Victoria & Federal Streets, Auckland 1010, New Zealand
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Certificate of Excellence 2014
SKYCITY Hotel
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SKYCITY Hotel
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975 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auckland Region, New Zealand
2 reviews
5 of 5 stars Reviewed yesterday NEW

So clean and modern and the staff were absolutely amazing. The worst thing about the entire stay was having to leave at the end of our time. Def the place to stay when in Auckland and recommend it too all my friends whenever they come to this city!!

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Zahara de la Sierra, Spain
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Sky City Hotel. Every aspect of our stay was perfect.Great staff, very clean, amazing rooms, great facilities, great restaraunts and nightlife near by and walking distance to heaps of Auckland activites. I highly reccomend skycity for anyone looking for Central Auckland accomadation.

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Christchurch
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed in a Premium room and it was very nicely decorated and clean. The staff were friendly and helpful. One of my colleagues got a free upgrade and their room was amazing! The breakfasts were very reasonably priced. No complaints at all :-)

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Greg S, Guest Relations Manager at SKYCITY Hotel, responded to this review

Good Morning Thank you for your survey regarding your recent visit to SKYCITY Hotel, I am pleased to see you have enjoyed your stay. We look forward to welcoming you back Regards Greg More

Fairmont, West Virginia
Top Contributor
59 reviews 59 reviews
13 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

SKYCITY Hotel, Auckland, New Zealand. We arrived as part of a tour group. Even though there were 30 folks in the tour group, the check-in was quick and smooth. The location is central and convenient for exploring the city and adjacent to the Sky Tower, the tallest man made structure in New Zealand. Incorporated in the facility is the SKYCITY... More

Was this review helpful? Yes 1
Miami Beach
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

Spent 3 weeks in South and North NZ. My travel agent booked me the most upscale hotels at every stop (for example : Art Museum in Wellington). Skycity Hotel ... Avoid ... it is a rip-off (accommodation, service and empathy, all bad / missing) !!! Got a room on the garden (H1 - room 134 - this a garden level... More

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Greg S, Manager at SKYCITY Hotel, responded to this review

Neighbour_ Miami, I am disappointed to read your review on trip advisor; I have spoken with a number of members in the team involved in your stay and can see while numerous attempts to appease you and ensure your stay was fantastic we failed to win you over with a number of good will gestures. Sir, I have reviewed our... More

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived at 11pm and the staff were quite attentive and checked us in which was great, however only one lift out of a possible 4 was working which meant a long wait for the lift to arrive! Our room was clean and tidy but the safe was not working. I called concierge who came up and tried to fix... More

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Greg S, Guest Relations Manager at SKYCITY Hotel, responded to this review

Good Morning Thank you for your feedback, please accept my apologies for the shortfalls you have received in service please feel free to contact myself via the attached email should you wish to discuss further . We are proud of SKYCITY and I am confident we can meet, if not exceed your expectations in the future. I look forward to... More

Wanganui
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love the suites, the space, the bathrooms and the ability to host large meetings and numbers of people. They have court side smoking rooms for those that like a puff late at night. Equipped with casino, late night food. Full security, Taxi's outside 24/7, valet parking and restaurants and even better centrally located in the heart of Auckland and... More

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Greg S, Guest Relations Manager at SKYCITY Hotel, responded to this review

Thank you for taking the time to share your feedback on Tripadvisor. I will share your feedback with the team as we take a lot of pride in exceeding our guest’s expectations. I hope we have the opportunity to welcome you back to SKYCITY Hotel In the near future regards Greg Guest Relations Manager More

Melbourne, Australia
Top Contributor
57 reviews 57 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A little old but still ok, not quite in the city centre, but next to casino and can visit the top of the tower. Good for first time visit to Aukland, easy to locate, convenient, room was ok. Over all good.

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Greg S, Guest Relations Manager at SKYCITY Hotel, responded to this review

Good Morning Thank you for your feedback, SKYCITY hotel is constantly looking at ways to improve our product and service delivery. We look forward to welcoming you back to SKYCITY Hotel in the future Regards Greg More

1 review
4 of 5 stars Reviewed 2 weeks ago

If the hotel asked for feedback directly I would have used their form, but they don't. I asked for a wake up p call when I checked in and put it on the registration form. No wake up call. This can make things difficult for travelers. I punished them by eating elsewhere. The room was very large as and generally... More

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Greg S, Guest Relations Manager at SKYCITY Hotel, responded to this review

Please accept my sincere apologies for your wake up call, and your room cleanliness. Here at SKYCITY Hotel we have policies in place to avoid such a situation. We will investigate to identify where we fell short of providing an exceptional experience in the first instance. Should you wish to discuss further please contact myself via the attached email address.... More

Brisbane, Australia
Top Contributor
60 reviews 60 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My partner and I stayed here while in town for the Auckland Marathon. Check in was a breeze and staff were friendly and helpful. Our room was on floor 2 (of 4). This isn't the place to come for great views from your room but the space was great. Heaps of room, appealing modern design, new carpet, a comfortable bed... More

Was this review helpful? Yes 1
Greg S, Guest Relations Manager at SKYCITY Hotel, responded to this review

Thank you for your review on TripAdvisor. Here at SKYCITY Hotel we strive to provide our guests with an exceptional guest experience and I am delighted you were able to experience this. I have shared your positive comments with our team who were thrilled to receive them. Once again, thank you for your review and we look forward to your... More

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Additional Information about SKYCITY Hotel

Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
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Also Known As:
SKYCITY Hotel Auckland, New Zealand

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