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Quest Ponsonby

68 Ponsonby Road | North Island, Auckland 1001, New Zealand
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1 room 1 adult
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Quest Ponsonby
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75 Reviews from our TripAdvisor Community

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Auckland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I had booked this hotel for My wedding online and made a mistake with the booking so a rang and changed the date, when the hotel charge came out of my card a guessed it was the hotel billing me for my booking which was for the 30th January 2016, I was wrong they had Charged me for the mistaken... More 

Helpful?
Thank chalegga
Queenstown, New Zealand
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Room was nice, staff very pleasant and friendly. The room was exactly what I'd expect in a serviced apartment for the price. However there is a huge building under construction next door. And when I say next door, I mean around 12 inches from my balcony. I was fortunate - I was on the second floor which is level with... More 

Helpful?
2 Thank Tax-exile-NZ

Travelers are raving about these Auckland hotels

New Zealand
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Do not consider staying at this poorly maintained and managed establishment. I was booked in for 3 nights but checked out after only 1. The 1 bedroom apartment was smelly, dirty, had a damaged door latch that had obviously been broken into at some stage, the curtains were ripped, had shrunk so sat up off the floor a good 20... More 

Helpful?
Thank kiwimum2
Sydney, Australia
1 review
1 of 5 stars Reviewed December 8, 2015

I remembered when NZ was famous for its fabulous accommodation. The people who own this should have done some homework and learn how its done. From the entrance with a closed "café" covered by a plastic sheet through which you could see dead plants to the "view" of a construction site to the dirty condition of the rooms. Just awful.... More 

Helpful?
Thank Linda C
1 review
1 of 5 stars Reviewed November 21, 2015 via mobile

If i could i would rate it less. I do NOT recomend to anyone. Customer service at reception was terrible, totally rude. The room size was great as we had 2bedrooms, the state of the room was disgusting. Stains on the wall by the toilet, mould and grime on hand basins, walls and doors could do with a wipe down.... More 

Helpful?
Thank Megan F
Kerikeri, New Zealand
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed October 11, 2015

Like many serviced apartments, this place has ever so slightly grubby walls, but not too bad. I take issue with these being 'apartments'. The kitchen is an additional sink, with cunningly concealed toasters and microwave in what is really a gap in the entrance hallway. My colleague commented his 'kitchen' next door was even smaller; so don't count on any... More 

Helpful?
Thank Rocky_and_Biglegs
Istanbul, Turkey
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 13, 2015

Stayed here 3 years ago when bright new and well managed. Not any more! concrete slab over two thirds of window from building site next door. Tried to change rooms but manager couldn't manage the computor system to change us to a room with light. had to pay for wifi, shower broken in 3 parts, decor very tired, no electric... More 

Helpful?
2 Thank Philipppa
Level Contributor
108 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed July 11, 2015

I stayed here for an extended period (5 Weeks) while working in Auckland. The location is great and Ponsonby has a lot to offer. However..... the room I had was a 1 bedroom studio. The room had a king size bed but the room wasn't big enough to accommodate it. this meant you couldn't close the bedroom door or move... More 

Helpful?
3 Thank michael a
Auckland Region, New Zealand
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed June 18, 2015

They clean their rooms with your dirty old towels and no cleaning products. I informed their head office of my Disgusting find and they didn't even deal with my complaint it was just forgotten about. I would not recommend this place to anyone especially when they wipe the toilets with the towels then go wipe down the rest of the... More 

Helpful?
2 Thank Bobbaylopez
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 20, 2015

Been there several times a few years ago, was welcomed back as an old friend, then it went down hill from there.. Room smelly, very tired, they charge for EVERYTHING, WIFI intermittent, bathroom was horrid, shower washed the floor more than you, bed was OK but the sheets were dirty. YUK! Due to a family emergency we had to leave... More 

Helpful?
1 Thank Charlotte J
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