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All 76 Auckland hotels

Quest Ponsonby

4.5 of 5 Hotel   |   68 Ponsonby Road | North Island, Auckland 1001, New Zealand
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Quest Ponsonby
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50%
Ranked #58 of 76 hotels in Auckland
A recent review
3 of 5 stars reviewed yesterday
spekeow Wellington, New Zealand
  • Overview
  • Reviews (47)
  • Photos (14)
  • Amenities
  • Room tips (12)
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47 people have reviewed this hotel

Traveler rating
    4
    16
    14
    5
    8
See reviews for
9
13
3
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Wellington, New Zealand
1 review
3 of 5 stars Reviewed yesterday NEW

We checked in late evening, there was an envelop with the key waiting for us. As my stay was prepaid already, I was a bit unsure with instructions on what to do next... particularly for paying for parking in the underground garage (i didnt prepay this part). I didnt want to get a ticket so I left my c/card details... More

Was this review helpful? Yes
Napier, New Zealand
Contributor
15 reviews 15 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 6, 2014

I stayed here only for 1 night, it was clean and tidy. Great Location, an easy walk across the road to some fab restaurants. Room had a king bed which I always love. It also had a washing machine which is always a bonus.The entrance area is very dated but the rooms are not too bad.

Was this review helpful? Yes
Wellington, New Zealand
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 7, 2014

Parking before check-in is bit tricky if there's more than one carload of guests arriving at the same time. However, check-in process was completed quickly and the drive to the designated Quest parks is well sign posted and free of tight corners for a large car. Room was clean and tidy with adequate modern facilities, although there's no Sky just... More

Was this review helpful? Yes 1
Drishti C, Owner at Quest Ponsonby, responded to this review

Dear Valued Guest, Thank you very much for taking time and posting your valuable feedback. I have noted your concern very carefully and I am taking appropriate actions to avoid re-occurrence. Your feedback helps us to improve and deliver better. I look forward to welcoming you back in a better room, hoping to change your experience during your next stay... More

Wellington, New Zealand
Top Contributor
65 reviews 65 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 12, 2014

I really like Ponsonby road so was happy to be staying here. Location is awesome and close to so many awesome places to eat. Room had good facilities, washing machine, dryer, microwave and was modern. Few little problems, our room was on the west side and there is a gigantic construction site outside so from 7:30am the room was vibrating... More

Was this review helpful? Yes
Drishti C, Owner at Quest Ponsonby, responded to this review

Dear Valued Guest, Thank you very much for taking the time and providing your feedback. I am happy to hear that you love Ponsonby and enjoyed eating at the wonderful places in the vicinity. However I am seriously concerned and disappointed to see the poor standard of your room and I would like to take this matter seriously with my... More

Whitianga, New Zealand
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 7, 2014

I stayed at the Quest Ponsonby last Tuesday and Wednesday nights and it was Awful! Upon arrival I was directed to room G1 which is a ground floor pokey room that backs onto a construction site. Upon entering I noticed an unpleasant odor that probably came from the drain. I conveyed my concern about the smell and the potential noise... More

Was this review helpful? Yes 2
Drishti C, Owner at Quest Ponsonby, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us feedback, as it helps us identify and rectify problems. I am disappointed to know that you did not enjoy your night’s sleep and that the staff was not helpful. I am taking this further and speaking with the concerned staff member and providing further training to ensure no... More

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 24, 2014

I stayed the Quest Ponsonby last week for a business trip as the property was in the middle of the businesses that I had to visit in the greater Auckland area during the week. I was allocated room G3, which was a room that was accessed directly from the courtyard before you enter the building at reception. The courtyard is... More

Was this review helpful? Yes 1
Drishti C, Owner at Quest Ponsonby, responded to this review

Dear Valued Guest, Thank you very much for taking time and posting your valuable feedback. I have noted your concern very carefully and I am taking appropriate actions to avoid re-occurrence. I apologize for the disturbance that the construction site located behind the hotel has caused you, I appreciate that you will understand its completely out of our control. Your... More

London, United Kingdom
1 review
5 of 5 stars Reviewed February 6, 2014

The best apartments and staff in Auckland. I need up staying longer than I needed as the staff were so nice and the rooms were perfect. I had a great view opposite a park. The rooms were really quite and the location was perfect as Poncenby is my favourite part of Auckland. I can't wait to go back.

Was this review helpful? Yes
Drishti C, Owner at Quest Ponsonby, responded to this review

Dear Valued Guest, Thank you very much for taking the time and providing your encouraging feedback. We truly value your feedback and are glad that you enjoyed your stay with Quest Ponsonby. We always strive to go the extra mile to provide the best stay for our all our guests. We wish to welcome you soon during your next stay... More

Melbourne, Australia
1 review
5 of 5 stars Reviewed December 26, 2013

Perfect Location... Quite and Tidy rooms..Great Restaurants. in the Area., came to stay with my Family and we all enjoyed it ! Affordable and Convenient! Wifi was available 24/7 and they have a self service wifi kiosk which means my children never had a minute without Wifi ! Would definitely love to come back here .

Was this review helpful? Yes
Drishti C, Owner at Quest Ponsonby, responded to this review

Dear Valued Guest, Thank you very much for taking the time and providing your encouraging feedback. We truly value your feedback and are glad that you enjoyed your stay with Quest Ponsonby. We always strive to go the extra mile to provide the best stay for our all our guests. We wish to welcome you soon during your next stay... More

Auckland, New Zealand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 21, 2013

I shouted my parents a night in this hotel as a treat as they were coming up to Auckland for my company dinner. I left my credit card number in case of "incidentals", and was surprised to be contacted the day they left by the hotel saying some water had flooded from the shower to the room and made the... More

Was this review helpful? Yes 1
Drishti C, Owner at Quest Ponsonby, responded to this review

Dear Valued Guest, Thank you for taking the time out to provide us your feedback. I am sorry to see that you have had to go through this. I have had a look at your correspondence with the staff concerned and I believe the issue had been resolved soon after and you were happy to pay the damages that were... More

London, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 15, 2013

The plus side: The location was great, and the staff were friendly and helpful. The negative side(s): The 'studio serviced apartment' is really just a mediocre hotel room with a microwave and a sink. The bedspread had stains on it. The shower head leaked. The bathroom fan wasn't working. The tap in the sink was loose. The internet was a... More

Was this review helpful? Yes
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Additional Information about Quest Ponsonby

Address: 68 Ponsonby Road | North Island, Auckland 1001, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Ponsonby 4.5*
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Also Known As:
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Auckland, New Zealand

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Amenities

Kitchenette Wheelchair access
Hotel Style
#37 Luxury Hotel in Auckland
Hotel Class
Number of rooms
51

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