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Quest Ponsonby

68 Ponsonby Road | North Island, Auckland 1001, New Zealand
Hotel amenities
Quest Ponsonby
Best prices for: 1 room 1 guest
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Ranked #54 of 63 Hotels in Auckland
A recent review
5 of 5 stars Reviewed May 11, 2015
viv72 Auckland, New Zealand
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67 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Auckland Region, New Zealand
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

They clean their rooms with your dirty old towels and no cleaning products. I informed their head office of my Disgusting find and they didn't even deal with my complaint it was just forgotten about. I would not recommend this place to anyone especially when they wipe the toilets with the towels then go wipe down the rest of the... More 

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Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 21, 2015

Been there several times a few years ago, was welcomed back as an old friend, then it went down hill from there.. Room smelly, very tired, they charge for EVERYTHING, WIFI intermittent, bathroom was horrid, shower washed the floor more than you, bed was OK but the sheets were dirty. YUK! Due to a family emergency we had to leave... More 

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Travelers are raving about these Auckland hotels

Auckland, New Zealand
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 11, 2015

Was there just for a night to attend some meeting in Auckland. I just needed a clean room to sleep overnight and quest did the job for me. Nice and clean room with very comfortable bed. I was really very impressed with their Manager who was always there to help. Will be back whenever required.

Was this review helpful? Yes 1
Clitheroe
Top Contributor
79 reviews 79 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 26, 2015

Many reviewers seem to have problems with this accommodation but we had no complaints at all. We hired a 2 bedroomed apartment (which was actually a 1 bedroomed apartment with an adjoining door to a studio apartment which gave us the advantage of 2 bathrooms) for 5 ladies meeting up and a further bed had been made up in the... More 

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Christchurch, New Zealand
Contributor
20 reviews 20 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed March 15, 2015

We stayed at Quest Ponsonby over the weekend - Friday and Saturday. Our first complaint was that that increased the price by 50% for the second night because The Eagles were in town. Okay, that's not illegal and we did book late. But it is greedy!! But why is this Quest property so much less than the other 3 we... More 

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Canberra, Australia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 17, 2015

This place is like a cheap airport hotel but in the city, poor service, carpet is filthy, rooms tiny, in our room there was a hole in the shower ceiling from mould from the shower above, shower rail loose, shower hose split and shooting out water, shower head broken and water flying out every where. Next door in a new... More 

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Plattsburgh, New York, USA
Top Contributor
108 reviews 108 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 16, 2015

This hotel is located in the Ponsonby area, with many shops and a park right outside the door. We enjoyed the half hour walk to the harbour. The suite we reserved was perfect for two couples, each bedroom having its own bathroom, then a shared living room and kitchen area. We stayed a year ago - at that time you... More 

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Melbourne, Australia
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed February 14, 2015

I booked this on expedia, said 4.5 stars, I really don't know where they get these numbers from but certainly not accurate. The property is located on noisy main road, it is not clean and looks run down, even around reception entrance there is building leftovers and so on. I asked for another room and was given a ground floor... More 

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Perth, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 12, 2015

Terrible Customer Service, not helpful & rude. The the "daily clean" consisted of tucking in the bed sheets & giving the bench a wipe - meant the apartment was grime filled from the start. Wifi was ridiculously expensive. Plenty of better options at this price.

Was this review helpful? Yes 1
Auckland Region, New Zealand
1 review
3 of 5 stars Reviewed February 1, 2015

Very hard beds with terrible pillows. Noisy neighbors kept us up all night with banging doors (poorly sound insulated) Considering this was rated at 4.5 Stars by hotwire I was not impressed. Also wifi is $15 per 400Mb or $60 for 1G. Seems hotels think its the early 90's and you can't get mobile data for cheaper than that.

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