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All 71 Auckland accommodations

Surf 'N' Snow Backpackers

3.0 of 5 Hostel   |   Level 1, 102 Albert Street, Auckland, New Zealand
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  • Overview
  • Reviews (72)
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72 people have reviewed this hotel

Traveler rating
    1
    13
    14
    8
    36
See reviews for
1
14
32
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
1 review
1 of 5 stars Reviewed 3 weeks ago

The overall feel of the hostel is like a sleazy, cheap hotel. There is absolutely no friendly atmosphere, especially as kitchen/ social areas are all divided and you need a ridiculous amount of codes to get anywhere. The amount of signs around the hostel screaming LOCK YOUR DOORS is unnerving. Ironically both toilets in the girls bathroom did not lock,... More

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Falmouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 5, 2014

I tried to check in to this backpacker because it was the closest to the Intercity bus terminal. The helpful receptionist said they only had a staff room available and that it might be a bit messy. What I discovered was so disgusting I had to leave; I have seen refugees in better conditions on the news.

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 3, 2014

Do not stay here. Expensive wifi ($9 3hrs), broken sinks and a 100% no refund policy. With 6 days notice, I could not reduce my booking by 1 night. They didn't respond to 2 emails of complain. Kitchen grubby, broken taps and bigger freezer for staff than guests. Also found myself sharing a shower with a used sanitary towel. To... More

Was this review helpful? Yes 2
Scarborough, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 29, 2014

Just stayed there my first night in Auckland and that was, honestly said, enough. Location is pretty good, right in the center of Auckland just one street of Queens St, supermarket around the corner and not too far from the marina and all the restaurants/pubs. Room rates are average for Auckland. The hostel itself looks sort of messy and run... More

Was this review helpful? Yes 1
Auckland Region, New Zealand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2014

Intercity bus stop, Countdown (supermarket) and Sky Tower are very close to this hotel. The hostel is located in the middle of the city!! Great location!! It was a nice time when i stay there!! In addition, The room rate was reasonable. It was only $20 in a 8 bed dorm. Staff are very friendly and helpful. They can speak... More

Was this review helpful? Yes 1
Alice Springs, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 15, 2014

We booked 4 nights on hostel.com and if we wouldn't have paid in advance we would have left early. Staff doesn't seem to be staff, just long-term stayers which are very demotivated and don't care about the hostel. That's the reason why the bathrooms are filthy and mould-infested and the rooms uncomfortable and frowsy. There was a huge window in... More

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2014

Worst hostel ever. We booked a night on hostel.com and we got there and he said there wasn't a room for us, but we already paid our deposit. The worst part was he didn't apoglise or try and find a solution, he just sat there. After 40 minutes we got a single bed for two adults to sleep in and... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 28, 2014

location was extremely good, down the road from the sky tower. Room was very gross! we paid extra for an ensuite which was dirty and the bed sheets were stained! we also had ducting running through our room so everytime someone showered we heard the water running through waking us up and we also didnt have a room with a... More

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tahiti
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 28, 2014 via mobile

Bad never go in this hotel they only want your money first dirty and noisy staff never respect guest alcool back front the hotel with staff complicity. Equipment bad kitchen dirty the bad of all place we stay in nz we dont recommend this hotel

Was this review helpful? Yes 1
Auckland, New Zealand
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed February 11, 2014

Booked a 4 bed dorm which ended up being double booked, we discovered this when we checked in, got our key and went to the room! We were upgraded to a triple ensuite, staff were helpful in making sure we got a room all together. We were told a mattress would be put in for the fourth person. When we... More

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Additional Information about Surf 'N' Snow Backpackers

Address: Level 1, 102 Albert Street, Auckland, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Surf 'N' Snow Backpackers 3*
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Also Known As:
Surf `n` Snow Backpackers Hotel Auckland Central
Surf 'N' Snow Backpackers Auckland, New Zealand

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