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Ponsonby Backpackers

Certificate of Excellence
2 Franklin Road | Ponsonby, Auckland 1011, New Zealand
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199 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • Spanish first
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Tampa, Florida
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

staff are helpful and fun, hostel is spacious and clean, it's not expensive, there's a fabulous outdoor hangout/dining space. ponsonby is a fun neighborhood you might not otherwise explore, but it's not far from the city center and is a super chill area. unfortunately the kitchen is closed at night for cleaning and i'm guessing for noise control, but i... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I arrived at 1am, the staff courteously arranged a direct shuttle for me and prepared my check-in documents in advance. Everything was waiting for me at the front desk. The staff were exceptionally friendly, helpful and hospitable. I would definitely stay at this backpacker again- very conveniently located and exceptional staff!

Was this review helpful? Yes
AklHostels, General Manager at Ponsonby Backpackers, responded to this review

Hi thanks for taking time to leave us an awesme review. We are happy to hear that you enjoyed your stay with us and that our amazing staff done an awesome job of getting everything prepared for your late arrival. Always pleasing to hear that you found the staff friendly, helpful and hospitable. If you are ever in Auckland again... More 

Canmore, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I liked everything except that the kitchen was closed from 10:30 pm to 7:00 am, during the closed time it would be beneficial to have a kettle for making tea/coffee in an area that is not closed so those waking early can still at least have a coffee before leaving.

Was this review helpful? Yes
AklHostels, General Manager at Ponsonby Backpackers, responded to this review

Hi thanks for leaving us a review, We're always happy to hear that you enjoyed your stay with us. Extra tea and coffee facilities might be something we look into for future guests, as we're always looking for ways to improve our service where possible. If you are ever in Auckland again we would love for you to come back... More 

Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed 1 week ago

Great hostel! Couldn't recommend it more to other travelers. The price is good and the hostel is kept very clean (especially the shared kitchens). It is obvious that the staff and owner take pride in making it nice and welcoming. I especially love the convenience of the location, the board that announces the weekly local activities, as well as the... More 

Was this review helpful? Yes
AklHostels, General Manager at Ponsonby Backpackers, responded to this review

Hi thanks for taking time to leave us an awesome review. We like to keep a high standard of cleanliness and Ben does an awesome job in keeping a high standard on both housekeeping and reception. We do find ourselves lucky to be located in a great suburb- Ponsonby is great for bars and eateries and it's still easy to... More 

Bordeaux, France
2 reviews
5 of 5 stars Reviewed 1 week ago

There is a very nice garden. The atmosphere is awesome. When you arrived, they give you a free wifi code after you had to pay but the wifi is quite cheap. The hostel is cute and people nice. I recommend it :)

Was this review helpful? Yes
AklHostels, General Manager at Ponsonby Backpackers, responded to this review

Hi thanks for taking time to leave us a review. Glad you enjoyed our awesome garden area and enjoyed our free Wifi on check in. It was great to have you stay with us. If you're ever back in Auckland be sure to come back and stay with us. Enjoy the rest of your travels - Thanks PB team More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

Really enjoyed my stay at Ponsonby Backpackers!! I came alone but instantly felt like I was at home.The hostel is close to town and to Ponsonby, the staff are friendly and the overall atmosphere is amazing! I would recommend everyone to stay here!!

Was this review helpful? Yes
AklHostels, General Manager at Ponsonby Backpackers, responded to this review

Hi thanks for taking time to leave us a review. Really happy to hear you enjoyed your stay with us. We have some awesome staff here and its always nice to hear you found them friendly as they help to create the amazing atmosphere around the place. If you are ever in Auckland again we would love for you to... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

First, the place is located in the best area with everything close to the hostel (pub,restaurant, CDB, public transportation, shop...) Then the staff is awesome, always ready to help, they make some BBQ nights, movie night,...with all the hostel which help to talk to the other backpacker. Also the place is really cleaned (shower, kitchen, bathroom, the garden...), bed are... More 

Was this review helpful? Yes
AklHostels, General Manager at Ponsonby Backpackers, responded to this review

Hi thanks for making time to leave us an amazing review. We do find ourselves lucky to be located in a great suburb- Ponsonby is great for bars and eateries and it's still easy to get into the city. Always pleasing to hear you found the place clean, as Ben our groundskeeper does an awesome job maintaining a high standard... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

This is easily one of the best hostels I have stayed in. It's just the right mix of being fun but allowing you to have quiet time. It's very clean, friendly and the staff are so helpful. Ponsonby is a really cool area and the city is walking distance. I really can't fault it and if you don't stay here... More 

Was this review helpful? Yes
AklHostels, General Manager at Ponsonby Backpackers, responded to this review

Hi thanks for taking time to leave us an awesome review, We're glad to hear you had an awesome time at our amazing hostel. Always pleasing to hear you found us clean and tidy and that our awesome staff were friendly and helpful. If you are ever in Auckland again we would love for you to come back and stay... More 

Whangarei, New Zealand
1 review
4 of 5 stars Reviewed 3 weeks ago

I enjoyed the buzz of the kitchen and eating areas in the early evening, and the calm after 10 pm. The guests I met were friendly, and I found the staff helpful concerning my questions, attentive to my arrival hour at booking, and accommodating with my early check out. If I were there for a longer stay, I would want... More 

Was this review helpful? Yes
AklHostels, Manager at Ponsonby Backpackers, responded to this review

Hi thanks for taking time to leave us a review. We're glad you enjoyed your stay with us and enjoyed our friendly atmosphere and staff and that you also found our new beds very comfy. :) If you are ever in Auckland again we would love for you to come back and stay with us. Enjoy the rest of your... More 

Vancouver, Canada
Top Contributor
108 reviews 108 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our twin room was tiny with bunk beds instead of the usual twin beds. There was nowhere to put clothes except on hooks on the wall and nowhere to put our cases except beside the bunk beds. We were very glad that we only booked to stay one night at Ponsonby Backpackers and would not recommend it to other mature... More 

Was this review helpful? Yes 1
AklHostels, Manager at Ponsonby Backpackers, responded to this review

Hi thanks for taking time to leave us a review, Sorry to hear that you felt our rooms were small. We are constantly trying to improve, so it's great to get feedback. Enjoy the rest of your travels - The PB team More 

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