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Mercure Auckland

8 Customs Street, Auckland 1001, New Zealand
Hotel amenities
Mercure Auckland
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Ranked #40 of 63 Hotels in Auckland
A recent review
3 of 5 stars reviewed 3 days ago
Eugene B
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1,960 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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  • Danish first
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    (575)
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Wagga Wagga
Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

If you have read the previous reviews you will be aware that this establishment is currently undergoing a renovation. This is most urgently needed and clearly long overdue. The 'superior harbour view room' I stayed in way extremely disappointing for the first two nights of my New Zealand holiday. The bed has the be the smallest queen sized I have... More 

Was this review helpful? Yes 1
IanShip, Manager at Mercure Auckland, responded to this review

Dear Kim W Thank you for the comprehensive review of your stay with us. You are quite correct we are underway with a substantial renovation. This project will include brand new rooms including the bathrooms and corridors, as well as the installation of brand new guest lifts. The air conditioning system is being completely overhauled with a brand new system... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Mercure Hotel. The location is awesome, I gotta give that to them. It's pretty much close to all shops and even close by to a 24 hour eatery (Chargrill), 24 hour Maccas and the convenience stores. I didn't go to the hotel restaurant or order room service because you can find something better around the area during the day and... More 

Was this review helpful? Yes
IanShip, Manager at Mercure Auckland, responded to this review

Dear Eugene B Thank you for the comprehensive review of your stay with us. I am pleased to read that you enjoyed your stay with us on this occasion.We are underway with a substantial renovation. This project will include brand new rooms including the bathrooms and corridors, as well as the installation of brand new guest lifts. The air conditioning... More 

Auckland, New Zealand
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Hotel is undergoing a refurbishment but disruptions are kept to a minimum We got upgraded to a Harbour view which was great. Hotel was close to shopping,ferries & restaurants. Rooms are clean comfortable & value for money. Only minus was the $40 daily fee for parking at the hotel but as it's in the CBD its to be expected

Was this review helpful? Yes
IanShip, Manager at Mercure Auckland, responded to this review

Dear Eugene B Thank you for the review i am pleased you had an enjoyable stay with us. we look forward to welcoming you to our newly refurbished product in the near future. Regards Ian Shipman I Hotel Manager More 

Sydney, Australia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Lovely modern restaurant with good food and service. Nice conference rooms. Terrible rooms - small, poky and old with worn carpet. Power went out for 2 hours. Staff nice and trying hard - housekeeping and restaurant in particular but little to work with. Construction in foyer and parking, lift buttons not working. Do not recommend this hotel in current format.

Was this review helpful? Yes 1
IanShip, Manager at Mercure Auckland, responded to this review

Dear Linda S Thank you for the review I am pleased you found our staff and restaurant to be enjoyable . We are currently underway with a comprehensive renovation which will certainly address the aging feel of the rooms. Regards Ian Shipman I Hotel Manager More 

Travelers are raving about these Auckland hotels

Wilmington, Delaware
1 review
1 of 5 stars Reviewed 5 days ago NEW

The "superior" room was outdated with torn carpet and mold in the bathroom tiles and shower curtain. If this was superior then I can't imagine how a non-superior room would be. Will not stay at this property again.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
IanShip, Manager at Mercure Auckland, responded to this review

Dear Desai-Globetrotters Thank you for the review I am sorry to read that the hotel did not meet your expectations. We are currently underway with a comprehensive renovation which will certainly address the aging feel of the rooms. Regards Ian Shipman I Hotel Manager More 

Hamilton, New Zealand
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location and very friendly staff. Rooms definitely in need of a refurb. Bathroom very small and shower above bath. When you turn on the shower the water comes out of both the bath taps and also the shower head so shower was more of a trickle. The view over the viaduct / harbour was lovely. Again fitness centre is... More 

Was this review helpful? Yes
IanShip, Manager at Mercure Auckland, responded to this review

Dear NMVino Thank you for the review, i am sorry to read your stay was not up to your expectations. I am happy to report that we are currently underway with a full room refurbishment, which will certainly bring them up to standard. Regards Ian Shipman I Hotel Manager More 

Ho Chi Minh City, Vietnam
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at a number of Mercure hotels. This one was a disappointment. While the location was great, and I had a good view, the room was long overdue for refurbishment. Also no mini bar and no in room safe. Compared to the wonderful Mercure in Hanoi, a different class of hotel altogether.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
IanShip, Manager at Mercure Auckland, responded to this review

Dear Steve P Thank you for your response, we acknowledge that the property is in need of refurbishment, and i am happy to say that we are currently underway with a full refurbishment including the installation of new guest lifts. Regards Ian Shipman I Hotel Manager More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Rooms are very poorly kept and the cleanliness of the shower was questionable. The lobby and staff were inviting. This place needs a lot of work to bring it up to the standard I was expecting from the price.

Was this review helpful? Yes
IanShip, Manager at Mercure Auckland, responded to this review

Dear jay21198 Thank you for your response, we acknowledge that the property is in need of refurbishment, and i am happy to say that we are currently underway with a full refurbishment including the installation of new guest lifts. Regards Ian Shipman I Hotel Manager More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked this place before we read reviews because of its location.... then we read some reviews and we're worried about what we would be getting into. BUT... Totally clean and tidy rooms yeah a little dated but not awful!.. Staff very easy to deal with friendly fast service!. The restaurant was absolutely fantastic.. amazing food views and service would... More 

Was this review helpful? Yes
IanShip, Manager at Mercure Auckland, responded to this review

Dear Carlz22 Thank you for your great review, we are very excited about our upgrade, the new rooms are promising to look awesome. Regards Ian Shipman I Hotel Manager More 

Sydney, Australia
1 review
1 of 5 stars Reviewed 1 week ago

Lets start with the good - great central location , that's about it. Unfortunately not much else going for this hotel. Yes they are doing an update which us due mid 2016, so if you can put up with 1 of 3 lifts not working, wonky sagging beds with ripped material, air conditioner that makes loud metal-like rattling noise all... More 

Was this review helpful? Yes
IanShip, Manager at Mercure Auckland, responded to this review

Dear Jeff H Thank you for the review I am sorry to read that the hotel did not meet your expectations. We are currently underway with a comprehensive renovation which will certainly address the aging feel of the rooms. Regards Ian Shipman I Hotel Manager More 

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