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All 77 Auckland hotels

Mercure Auckland

4.0 of 5 Hotel   |   8 Customs Street, Auckland 1001, New Zealand
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Mercure Auckland
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Ranked #41 of 77 Hotels in Auckland
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1,835 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW via mobile

Hotel is not up to standards of the group. Expensive for what you get. Desperately needing renovations and updating. Disappointed as the Novotel group are usually very upmarket. The breakfast were good but always short of some item.

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Top Contributor
97 reviews 97 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for one night at the end of a six-week holiday in NZ. Reception (doubling as Conciege) was friendly and helpful at all times. There is no parking here, but they were happy to let my daughter leave her car in the drop-off area for an hour, while we said our goodbyes to her. We had booked a... More 

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San Francisco, California
16 reviews 16 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel as part of an a organized tour in February for 3 nights on diffrent days. It is near Queen st. where all the shops are and ferry terminal is also closeby as well as variiety of restaurants. I enjoyed the hot breakfast included and the nice view from the top floor restaurant. I also tried... More 

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Sydney, Australia
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

This place is like a sauna. I wrote this letter to Mercure after my recent stay in Auckland but have had no reply. The indifferent response mirrors that of staff during my stay. Dear Sir / Madam, I recently stayed at Mercure Auckland (on Sunday Feb 1st) and thankfully left after just 1 night. On my first night it was... More 

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Top Contributor
59 reviews 59 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Plenty of other reviews. This hotel should close down until renovations are done or drop their rates. Getting out of the lift on my floor, the corridor stank. Room was OK but just OK. My travelling partner had hairs all over the bedroom in their floor, so I was lucky I guess. My worst effort awaiting a lift was 7... More 

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Gold Coast, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

Best service, beautiful harbor views, central location to everything, trains, buses, ferry's, restaurants, bars, shopping etc Will be staying here again and highly recommend to ANYONE new to the city. Fantastic service in house, wonderful staff, very quick, welcoming and making you important

Review collected in partnership with Accorhotels.com

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IanShip, Manager at Mercure Auckland, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ian Shipman Hotel Manager I Mercure Auckland More 

Newport Beach, California
Top Contributor
122 reviews 122 reviews
38 hotel reviews
157 helpful votes 157 helpful votes
3 of 5 stars Reviewed 1 week ago

A somewhat tired hotel with small rooms, but excellently centrally located between the major shopping street, restaurants and the wharf with all of its boats, and restaurants. Half a block from the major transportation link. Upstairs restaurant has an excellent buffet and menu for groups or individuals. Very poor wi-fi policy - limited to 30 minutes only per day per... More 

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IanShip, Manager at Mercure Auckland, responded to this review

Dear jkloc, Thank you for the review I am pleased to read that you enjoyed aspects of your stay especially the restaurant. I am pleased to say we are in the process of a full room refurbishment which will address the tired look of the property. Sincerely, Ian Shipman Hotel Manager I Mercure Auckland More 

Christchurch, New Zealand
Top Contributor
60 reviews 60 reviews
35 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

First time staying in this hotel and hopefully not again. Its not bad, its just not good. Tired and old. Lobby looks OK and then goes downhill from there. If you can get it cheap than it is probably fine for a place to lay your head. Basically just a depressing run of the mill hotel. Much better available in... More 

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New Zealand
Top Contributor
52 reviews 52 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Our three day stay was a roller coaster when it comes to the score. First day. Ok,so as other reviews note, the hotel does need some redecoration, but our 10th floor room has a wonderful view over the harbour and is clean and tidy. As with our whole stay, the staff were courteous and friendly. A good start and its... More 

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IanShip, Manager at Mercure Auckland, responded to this review

Dear Kiwipj, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

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Additional Information about Mercure Auckland

Address: 8 Customs Street, Auckland 1001, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Auckland 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand
Hotel Style:
#28 Luxury Hotel in Auckland

187 photos of this hotel

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Room/suite (51)
Bathroom (21)
Dining (9)
View from room (24)
Hotel & grounds (20)
Family/play areas (1)
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Hotel & grounds (5)
Dining (3)
Room/suite (3)
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