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Jucy Hotel

62 Emily Place | Downtown, Auckland 1010, New Zealand
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1 room 1 guest
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Jucy Hotel
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361 Reviews from our TripAdvisor Community

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Traveler rating
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    149
    103
    35
    24
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36
140
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • French first
  • German first
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  • Italian first
  • Japanese first
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  • All months
    (361)
  • Mar-May only
    (116)
  • Jun-Aug only
    (84)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (100)
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Wellington, New Zealand
1 review
5 of 5 stars Reviewed 4 days ago NEW

Staff were very friendly and had an amazing time! Me and my partner stayed for 3 nights in the double en suite room and had no problems at all. Room was tidy and bed super comfy. Loved how it is located right in the CBD so everything is right at your fingertips, although we did rent a Jucy car and... More 

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Paris, France
1 review
2 of 5 stars Reviewed 1 week ago

I would say this was the worst place I have stayed in my whole trip around New Zealand. We booked 3 nights in Double Ensuite room. We arrived an early afternoon to the hotel and the last thing you wanted to find is a grumpy and rude receptionist, When we got to the room there was a terrible drain smell....we... More 

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jucylucy_11, Customer Services Champ at Jucy Hotel, responded to this review

Hi There, Thanks for taking the time to place feedback on your stay at JUCY Snooze hotel and we are devastated it did not live up to all your expectations. I have followed up on this feedback on the staff as we have an amazing team and our guests usually rate our customer service highly as can be seen on... More 

Travelers are raving about these Auckland hotels

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My boyfriend and I arrived late to Auckland on a red eye from Australia and booked into the first hotel we found cheaply online... Which turned out to be in one of the 'roughest' parts of the outskirts of Auckland, so we spoke to family who live in Auckland who said they hadn't stayed at Jucy themselves but had heard... More 

Was this review helpful? Yes
jucylucy_11, Customer Services Champ at Jucy Hotel, responded to this review

Hi Ashleigh, I am extremely concerned by the issues you have raised, this is totally unacceptable and not to our common practice. We urgently need to investigate these issues internally and we would love a second chance to turn your decision around, to do so, could you please send me your booking information? Please email me: Lucy@jucyworld.com Cheers, Lucy More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed here for six days and i really enjoyed my stay! the staff was super helpfull, they helped me with everything i needed, from a simple hairdryer, to the heater and tips about nice places to eat. i simply loved the girl at the reception ( i dont know the name unfortunately)!! The hotel is close to everything, right... More 

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Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff were fantastically warm and welcoming. Great inner city location, great price and the hotel serviced all that one could possibly need during a short but busy stay in Auckland! Will recommend to all Auckland visitors.

Was this review helpful? Yes 1
Ulan Bator
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for about a week and a half- for the first portion of our stay we stayed in a double hostel room that was not especially pleasant, and the second part in the hotel part of it was really nice. The first part however, was disappointing. We had room 35 directly under the stairs, so we heard everyone... More 

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Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I read the reviews on TripAdvisor and new that I wasn't going to a boutique hotel by any means and that was fine. The reception area was fine, plain and simple -no surprise and no big deal. However, when I got into my room the sheets had hairs and bits of black -I don't even know what it was. I... More 

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Singapore
Level Contributor
123 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
5 of 5 stars Reviewed July 30, 2015

I stayed here overnight, as it was cheaper to taxi from airport to the city and stay here, then taxi back in the morning than stay in one of the airport hotels. the hotel is very realistic about it style and facilities, and it didn't disappoint. Lots of good dining choices nearby and staff very friendly and the shower was... More 

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Singapore
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed July 17, 2015

Got an expected welcome by the mildew smell when I opened the door to my room, located in the basement, right at the end next to the exit. Smell was quite unbearable.. should consider changing the carpets.. bunch of girls next door was extremely noisy.. banging of doors in the middle of the night and raising their voices.. but no... More 

Was this review helpful? Yes
jucylucy_11, Customer Services Champ at Jucy Hotel, responded to this review

Hi there, Sorry to hear that you didn't enjoy your stay at JUCY Snooze. I have passed your feedback onto the JUCY Snooze manager who is looking into the room you stayed in, and the area, for mildew. I apologise for the noise caused by other guests - we do have 24 hour reception who are able to assist with... More 

Wellington
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 11, 2015

Original 1920s single room - you get a bed and shared bathroom and that's it. The room was basic but okay. It was clean but guys could you please NOT overdose everything with the cheap car wash air freshener that comes by the gallon. Whatever smell you were trying to cover up can't be as bad as the freshener. Shared... More 

Was this review helpful? Yes
jucylucy_11, Customer Services Champ at Jucy Hotel, responded to this review

Hi there, Thanks for your review. We have passed your feedback onto JUCY Snooze Management who are looking into the cleaning procedures and products that we are using, and the noise caused by the doors. Thanks again for your feedback - it all helps us to improve our services. Hope you enjoyed your time in Auckland! See you next time.... More 

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