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SKYCITY Grand Hotel

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90 Federal St, Auckland, New Zealand
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Unlimited Free Wi-Fi
Best prices for: 1 room 1 guest
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SKYCITY Grand Hotel
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SKYCITY Grand Hotel
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1,504 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
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There are newer reviews for SKYCITY Grand Hotel
See the most recent reviews
United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 31, 2012

This hotel is not a 5-star facility by any stretch of the imagination. I would rate it a 3.5 or 4 at best. We stayed in a self contained suite on the 14th floor. The carpet in the hallway needs to be replaced and the furniture in the suite was a bit worn. Having just arrived from the Sheraton on... More 

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

TravelerK323 Thank you for taking the time to post your recent review on TripAdvisor following your stay at The Grand Hotel. I was very disappointed to read your feedback as this is not the 5 star service that we pride ourselves in. We are in the final decision making stages of planning our refurbishment which will include all of our... More 

New York, New York, United States
2 reviews
5 of 5 stars Reviewed December 29, 2012

I stayed here for the 1st time.upon arrival i was checked in and given my key within 1min,the reception was great ,even got a few vouchers to play at the casino which was a big bonus.As i entered my room, Lord have mercy the view was Amazing,The room was fresh smelling,it was just spotless.I then made my way down to... More 

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Kline H Thank you for taking the time to review your recent stay at The Grand Hotel. I am delighted that you enjoyed your stay with us. Isn't the view of Auckland Harbour quite amazing? Our outside Terrace on Level 7 of the hotel is quite a little paradise. You could be quite mistaken that you are in the... More 

Palmerston North, New Zealand
Top Contributor
216 reviews 216 reviews
49 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed December 29, 2012 via mobile

Stayed here on a Wotif deal recently - room spacious & tastefully decorated with nice bathroom .Only one small complaint that maybe the towels need replacing as not nice & fluffy but a wee bit hard . Was great to be able to pop down to a nice restaurant to eat - The Grill was delicious. Nice ,easy access to... More 

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear FranNewZealand Thank you for your recent review on TripAdvisor following your stay at The Grand Hotel. I am pleased that you enjoyed your room, the decor and bathroom. We are currently looking at alternative options for the towels and I thank you for your feedback. I am also delighted you had the opportunity to visit The Grill and enjoyed... More 

Canada
Top Contributor
77 reviews 77 reviews
26 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed December 29, 2012

No complaints after 2 nights... But I'd opt for the Skycity across the street as it was much cheaper and pretty much the same (lobby busier at Skycity)... Pretty solid across the board - good professional staff that handled my and their screw-ups really well an did the right thing.

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Sean M Thank you for taking the time to post your reveiw on TripAdvisor. I am pleased that our team were able to assist you during your stay, if there is any way that I can help you, please do not hesitate to contact me directly. We are in the final decision making process and will be under going... More 

Wellington
Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 29, 2012

I did not pay, but i stayed there one night with one of my best friends, was beautiful!!! Amazing staff, comfortable beds. Everything was amazing, i only took a mark off because the buffet food at the dinner place is disgusting/ has no flavor. Do not recommend unless you only want the dessert.

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Issythetraveller Many thanks for your review on TripAdvisor following your stay in April. I am so pleased that you enjoyed your stay with us and will be sure to pass on your feedback to the team. I am sorry that your experience at one of our restaurants did not meet your expectations. Please do not hesitate to contact me... More 

Oakland, California
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 28, 2012

We stayed at Sky City Grand for what ended up being 5 days earlier this month and we were very happy with the hotel. It was conveniently situated within walking distance of lots of things, and on a bus line for whatever else we wanted to see. The room was nice and spacious; the spa was great with lots of... More 

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Alena S Thank you for taking the time to review The Grand Hotel following your recent stay. I am delighted you were happy with your room and enjoyed the use of our pool, spa and gym area. We have recently ungraded the equipment in the gym and now offer our guests an excellent workout with high end equipment. We... More 

Sydney, Australia
Top Contributor
271 reviews 271 reviews
86 hotel reviews
312 helpful votes 312 helpful votes
4 of 5 stars Reviewed December 25, 2012

The SkyCity Grand is a rock solid choice for staying in central Auckland - I find it very hard to think of something that could be improved. I stayed with my wife and two year old and we were very pleased. We'd certainly recommend it for a family with a young child. Our room was on $150 a night (a... More 

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear aimoverseas Thank you for taking the time to post your detailed review on TripAdvisor following your recent stay at The Grand Hotel. Thank you for recommending The Grand Hotel and I am certain that our readers will find your feedback of great value. I was pleased to read your comments regarding your room and our spacious bathrooms. I will... More 

Perth, Australia
Top Contributor
148 reviews 148 reviews
45 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed December 24, 2012

Nice room, nice location but lacked something, check in staff were nice, though busy, the best thing was the bath and shower, best value as I have stayed in more expensive places and you could not swing a cat but this bathroom was spacious with style. I stayed on a package deal and it was worth it, the room I... More 

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear african_aussie Many thanks for your review following your recent stay at The Grand Hotel. Thank you for your feedback, it is of great value to us. Our bathrooms are certainly spacious and the separate bath and shower is an added bonus. I am delighted our team looked after you and if you wish to discuss any aspect of your... More 

Auckland Region, New Zealand
Top Contributor
62 reviews 62 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 19, 2012 via mobile

I booked the Grand for two nights as a surprise for my husbands birthday. I emailed the hotel in advance to sort some extra surprises and Alison was so helpful with sorting everything for me. We had a great weekend and everything was perfect, the room, the massage and facial at East Day Spa, dinner at The Grill, the birthday... More 

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Catznz Thank you for your recent review on TripAdvisor, I am so pleased that you both enjoyed your special weekend away. It was a pleasure to organise all the little extras for you and we look forward to welcoming you back in the very near future. Kind Regards Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel alison.borland@skycity.co.nz More 

Auckland Region, New Zealand
Top Contributor
276 reviews 276 reviews
80 hotel reviews
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed December 18, 2012

Struggling to give it a better rating......just an avg city hotel. Quite impersonal. Dont know why they can it Grand. May be only to charge more than the old one across the narrow road. Good indoor pool. Surely they can give free wifi for more than 30 minutes!!

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Aspi123 Thank you for taking the time to post your review on TripAdvior. We take great pride in delivering a first class service and I was disappointed to read that we did not meet your expectations. I welcome you to contact me directly if you wish to discuss any aspect of your stay in more detail. The Grand Hotel... More 

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