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SKYCITY Grand Hotel

5.0 of 5 90 Federal St, Auckland, New Zealand
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SKYCITY Grand Hotel
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SKYCITY Grand Hotel
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1,259 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here recently for the weekend with friends. What a beautiful, modern Hotel, friendly staff and wonderful location. The East Day Spa was just "heaven"! and the surrounding restaurants were just superb. Just beautiful.

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Sydney
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Arrived afternoon of 15 October. Greeted by very friendly reception team member. Knowledgable and polite. Our room was on level 20. Good size and clean. Beds were firm and comfortable. Nice view of the city. We are staying at the hotel again on 24 October.

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NYC
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I use to travel to Auckland almost once a fortnight for a few years and after sampling quite a few boutique and chain hotels in the area, this became my hotel of choice. The Skycity Grand Hotel is to this day one of the best hotels I've stayed in globally. The staff are friendly and attentive, the day spa which... More

Was this review helpful? Yes 1
Christchurch
Senior Contributor
37 reviews 37 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Would say there is not better location to stay in Auckland with the amount of entertainment that is available to you in the area.Great customer service friendly smiles at the desk ,Matthew at the front desk I think his name was great in recommending best ways to get around he always seemed to be there so the guy must work... More

Was this review helpful? Yes 2
Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed here Sat 4th October, best room in the Hotel I believe. I paid a lot less than what the suite is listed at as an upgrade deal which was good. However a few house keeping and maintenance issues needed to be addressed. The lights are all push button, 2 of which would not turn off. One of the fridges... More

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Fitchett14 Thank you for reviewing your stay at The Grand Hotel. Though pleased you were impressed with our staff and facilities that we have here at The Grand and SKYCITY, I was disappointed to read about the housekeeping and maintenance issues that you noted in your review. I have spoken with our Executive Housekeeper and each point will be... More

Top Contributor
50 reviews 50 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Very simple review of this hotel. It is perfect, luxiours rooms, though not over priced. Great service from consiergie and housekeeping staff. Reception on arrival did not quite meet the high standards set by the other members of staff we encountered. Eat in Depot next door, it's worth the wait for a table.

Was this review helpful? Yes 2
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear indaliomanuk Thank you for your review of The Grand Hotel. I am so pleased you enjoyed your stay, finding it perfect though I am sorry your experience on arrival did not meet the high standards you received from the rest of the teams and this will be shared with the reception team as a training tool. We have a... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Definitely lives up to its reputation. We just popped up for a night and location couldn't be better. Luxurious rooms friendly staff close to everything you need a definite hit! We would recommend this hotel to anyone on business or pleasure.

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Vetchick 15 Thank you for reviewing your stay at The Grand Hotel and thank you for recommending us! We look forward to welcoming you back soon Kind Regards Alison Borland| Guest Relations Executive | SKYCITY Grand Hotel alison.borland@skycity.co.nz More

Sydney, Australia
Top Contributor
90 reviews 90 reviews
36 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a week on business. The hotel is in a very convenient location in the heart of Auckland. Rooms were modern and very clean but lacked a little character. Maybe a little pricey for the size of the room. Every time I dealt with the front desk they were excellent. Some other positives in the hotel are the... More

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Espresso74 Thank you for reviewing your stay of The Grand Hotel. I am pleased you enjoyed your week with us and I will take pleasure in passing your comments onto the team. SKYCITY has over 20 restaurants and bars to choose from – sometimes this may be a difficult decision! I am also pleased you took advantage of our... More

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely friendly staff,immaculate rooms and perfect location for easy access to everything! Staff were extremely helpful going out of their way to assist us with everything we needed .Various choices of where to eat all within or around the complex! The swimming pool, sauna, gym, spa pool all very nice.Would definitely stay here again...

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Elda E Thank you for taking the time to review your stay at The Grand Hotel. I am so pleased you enjoyed your stay with us. We have a fantastic team here and they love to hear feedback like yours! We look forward to welcoming you back when you are next visiting Auckland. Kind Regards Alison Borland I Guest... More

Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

A very good experience in ALL areas that I experienced. A friendly greeting upon arrival, bags delivered promptly, room spotless, room service on time, reception staff friendly and efficient... I had no previous knowledge about this hotel as I had stayed nearer the waterfront on previous trips. The street noise at one was a slight issue whereas at Skytower Grand... More

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Kathmckenna Thank you for posting your review of The Grand Hotel. It’s wonderful to hear you enjoyed your stay and I look forward to passing you feedback onto the team at our next meeting. Our harbour view rooms do offer wonderful views of the city and harbour and I am pleased you were able to experience one – they... More

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Additional Information about SKYCITY Grand Hotel

Address: 90 Federal St, Auckland, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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