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SKYCITY Grand Hotel

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GreenLeadersGold level
Hotel website
90 Federal St, Auckland 1010, New Zealand
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SKYCITY Grand Hotel
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1,869 Reviews from our TripAdvisor Community

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Burton upon Trent, United Kingdom
Level Contributor
129 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed just two nights at the hotel as we were going on somewhere else after visiting the city. The hotel was very clean which is as it should be. We had a room on the 17 floor overlooking the back but was fine; it was a large room with a large bathroom with shower and bath. The breakfast was... More 

Helpful?
Thank Trevor679
Auckland, New Zealand
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

was kicked out of the hotel room ON MY BIRTHDAY because my partner was making *ahem* noise. the person next door knocked on my door threateningly demanding we shut up, instead of calling security and letting them deal with it. security later showed up, kicked out my girlfriend, and ALSO KICKED ME OUT TOO! Terrible way to handle the situation!... More 

Helpful?
Thank kiwitravellerjesse
Sydney, Australia
Level Contributor
54 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

In a city with what seems like only a handful of luxury hotels I'd say sky city is a good, but possibly not the best, option. The location is centrally based, the rooms are modern and spacious and the hotel has at least three excellent restaurants on site. I found the staff to be super friendly and made good use... More 

Helpful?
Thank GelatoP
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear GelatoP Many thanks for reviewing your Grand Hotel stay. I am pleased you had an enjoyable stay with us taking time to use our gym and pool facilities and the team will be delighted to receive your compliments. Although in a perfect central location, we are only a short walk to the harbour and we do hope to welcome... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

If you're after some alone time and want to spend it in style, SKYCITY Grand hotel can definitely meet those needs. I stayed at the hotel for two nights and had the king room to myself. Location is absolutely a winner, central to shopping, good resturants, the harbour etc. I had a grand time during my stay. Rooms were well... More 

Helpful?
1 Thank Karishma P
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Karishma P Many thanks for reviewing your stay at The Grand Hotel. Ensuring our guests have a great experience while staying in Auckland is really important to us and it sounds like you were not disappointed! Thank you for feedback, I am sure our readers will find it useful and we hope to welcome you back again soon. Kind... More 

Auckland, New Zealand
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My Partner treated me to a surprise stay at The Grand Hotel on Auckland Anniversary Weekend. I had JUST collected him from the airport so our check in was quite late (10pm) which actually made checking nice and easy. We tried our luck in asking for a late check out so we could enjoy our stay a bit longer and... More 

Helpful?
Thank Maurael
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Maurael Many thanks for reviewing your surprise stay at The Grand Hotel. I am delighted you enjoyed your time with us - it sounds like you had a perfect weekend. Our new beds and rain showers are very popular with our guests, as are our Premium Rooms. We do hope to welcome you back again soon! Kind Regards Alison... More 

Dublin, Ireland
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed for two nights in this hotel on my first trip to New Zealand with my wife. Booked the King luxury room. Overall this hotel has features of both 4 and 3 stars, but a couple of things pushed me in the final direction of three. To begin with, we booked the skycity shuttle from the airport, and while this... More 

Helpful?
Thank drcdavenport
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear drcdavenport Many thanks for your review of The Grand Hotel. Feedback is of paramount importance to us here at The Grand Hotel and thank you for highlighting the areas of your stay that need some attention. Can I personally assure you that each point, if not already fixed, will be addressed with the teams and thank you for bringing... More 

Sao Paulo, SP
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

The SkyCity Grand Hotel's location is perfect. Close to almost everything. Rooms are clean and cozy, some of them even have a great view over Auckland. Bathrooms are well equipped and clean. All in all, the hotel is modern and really good. It is hard to find something to complain about it.

Helpful?
1 Thank Lucas M
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Lucas M Thank you for commenting on your stay at The Grand Hotel. I agree that we are perfectly located in the city of Auckland and it's great to hear that you had an enjoyable stay with us. We look forward to your next stay with us. Kind Regards Alison Borland Guest Relations Executive alison.borland@skycity.co.nz More 

Geelong
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife & I, and adult son, stayed in 2 rooms for 4 nights at this hotel. It was an extremely pleasant stay. Rooms were very clean and comfortable. Breakfast was included in the tariff and it was more than adequate. Staff were very helpful and friendly. The hotel is handy to the shops and close to the waterfront.

Helpful?
1 Thank pioneer123Geelong
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear pioneer123Geelong Thank you for reviewing your stay at The Grand Hotel. I am pleased that both yourself and your family enjoyed your time with us and we hope to welcome you back again soon. Kind Regards Alison Borland Guest Relations Executive alison.borland@skycity.co.nz More 

Brooklyn, New York, United States
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We arrived in New Zealand from New York and we're having difficulties with our car, gps and schedule. The staff at the SkyCity Grand was not only most helpful but one of their concierge, David Langley, is the perfect example of what Customer Service should be. He was able to resolve our issues with a smile and in a short... More 

Helpful?
Thank Xina D
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Xina D Many thanks for posting a review of your stay at The Grand Hotel. What a pleasure to read your feedback and I look forward to passing it onto the all of the team and in particular to David and our team at Gusto. I so pleased you had an enjoyable stay and we hope to welcome you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had a fabulous stay here over Christmas 2015. I booked an apartment and it was just what our family wanted and needed: a place to chill out together, do some laundry, marvel at the view, and visit central Auckland. We arrived late at night but that wasn't a problem. Friendly staff were on hand to check us in. Breakfast... More 

Helpful?
1 Thank SingleSpy
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear SingleSpy Many thanks for your reviewing your stay at The Grand Hotel. I am so pleased you enjoyed your time with us. Our Self Contained Suites are perfect for our guests wishing a little bit of independence while staying with us. We do hope to welcome you back again soon. Kind Regards Alison Borland Guest Relations Executive alison.borland@skycity.co.nz More 

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