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All 76 Auckland hotels

SKYCITY Grand Hotel

5.0 of 5 Hotel   |   90 Federal St, Auckland, New Zealand
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85%
Ranked #6 of 76 hotels in Auckland
A recent review
5 of 5 stars reviewed today
AnnaJ1345 Auckland
  • Reviews (1,177)
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1,177 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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English first
Auckland
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed today NEW

Grand hotel is ideally located in the heart of Auckland city within walking distance from top rated restaurants and bars. The lobby is beautifully furnished with stunning artworks, flower arrangement & vanilla candles. Check in process was fast and we found the staff quite attentive and friendly. Our beautiful newly refurbished harbor view suite was furnished with comfort of guest... More

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Sydney, Australia
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at the Skycity Grand for four days. The weather was terrible, so a warm and welcoming hotel was very important. There were many positives to this hotel. It is ideally located on Federal Street, with an easy walk down to the Harbour. There was a huge variety of places to eat close to the hotel (the Mezze Bar... More

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear travelhappy15 Thank you for reviewing your stay at The Grand Hotel. Feedback is very important to us at The Grand Hotel and though delighted you enjoyed your stay, I was disappointed to read about the servicing of your room. I welcome you to contact me so we can look into this further. I look forward to hearing from you.... More

Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Hotel staff were warm, welcoming and very friendly. Lobby was clean and impressive. The hotel room was spacious, clean and well equipped. Chilled water and fruit in room on arrival, well stocked minibar. Deep bath, lots of soft towels/washers/robes. Complimentary products were lovely. King size bed and pillows very comfortable, well placed large TV and a wonderful view, could see... More

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Daylor2014 Thank you for reviewing your stay at The Grand Hotel. I was delighted to read your feedback and so pleased you enjoyed your stay and look forward to passing your comments onto the team. Thank you for recommending us and we look forward to your next stay at The Grand Hotel. Kind Regards Alison Borland | Guest Relations... More

Mesa, Arizona
Contributor
20 reviews 20 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were in Auckland for two nights catching up with friends who flew in from Christchurch to stay with us at same hotel. From the very beginning the hotel went out of their way to help us. We booked a suite with a connecting room for our daughter. The hotel upgraded our friends from the seventh floor to be across... More

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear KiwiTania Thank you for your recent review of The Grand Hotel. Thank you for your comments which will be passed onto all of team - I am pleased that you enjoyed your stay with us and that the team were on hand to assist you. We hope to welcome you back in the near future. Kind Regards Alison Borland... More

Sunshine coast
Top Contributor
110 reviews 110 reviews
39 hotel reviews
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

First impressions are important. We arrived at 1am freezing gale force winds and rain coming in sideways. I paid the cab whilst my wife tried to get her luggage sorted. Where was the porter???? Inside where it was nice and warm. We were the only arrivals so I wont accept an excuse. - YOU ARE NOW 4 STAR at best.... More

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear justcruizin Thank you for your recent review of The Grand Hotel. I was very disappointed to read your feedback following your stay. I do apologise that our night porter was not available and attending to other matters on arrival at the hotel and that we did not have the opportunity to move you to an alternative room during your... More

Wellington, New Zealand
Contributor
19 reviews 19 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is the hotel across the road from the Casino (not the older one in the Casino building). Looked like it gets lots of business/ conference guests. I had a car with me - the street was being dug up and was congested - used the valet parking option and would recommend to others particularly on a wet evening during... More

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear John T Thank you for taking the time to review your recent stay with us. I am pleased you enjoyed your stay and thank you for your recommendations for our other readers. I have to agree with you that Valet Parking is an ideal option especially with the rain we have recently experienced! The work on Federal Street is... More

Whangarei, New Zealand
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Excellent Hotel in great location but let down by the food for both room service and included breakfast. The food is simply not up to the standard of the Hotel. Rooms are spacious and comfortable with a high standard of finish and extras.

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear nigelmason2013 Thank you for taking the time to review your recent stay with us. Though delighted you enjoyed your stay at The Grand, I was very disappointed to read your comments about your breakfast and in room dining experience. The team have received your comments and I welcome you to contact me directly to discuss this further so that... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this property with other work colleagues on a work trip which was early April 2014. There was a lot of construction work around the hotel precinct which is connected to the casino hotel building a lot of dust. The SKYCITY Grand Hotel has a grand chic hotel foyer. The rooms are fairly nice, colours palette is vibrant... More

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear CrabMonster Thank you for taking the time to review your stay at The Grand Hotel. Though pleased to read your feedback I am sorry that your stay ended poorly and my apologies to you - I assure you this will be addressed with the team. We hope to welcome you back in the near future and I welcome you... More

Auckland, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We've travelled and seen luxury lodges before but nothing comes close to the SKYCITY WOW ! is the only expression that comes to mind when one see's the spectacular location and stunning views. I would strongly recommend it for families. Spacious rooms, clean, great view.

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear reggynik Thank you for taking the time to review your stay at The Grand Hotel. I was delighted to read your feedback. It sounds like you had a great time with the family and I will be sure to pass your comments onto the team. We look forward to your next stay with us – hopefully in the not... More

Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 5 nights on a business trip. Friendly and helpful staff. Location is a plus, in the middle of everything. Room was on the 11th floor, facing the tower. Will advise to request for higher floor as the view from the room is right opposite Skycity hotel and one can see what occupants are doing in the rooms. Not... More

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear uki_05 Thank you for reviewing your stay at The Grand Hotel. We have a great team here at The Grand Hotel and I was delighted to read your comments and look forward to passing them on. Don’t hesitate to contact me personally and I can update your profile and room preferences for your next stay with us. We hope... More

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Additional Information about SKYCITY Grand Hotel

Address: 90 Federal St, Auckland, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SKYCITY Grand Hotel 5*
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

390 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Auckland #4 Spa Hotel in Auckland #5 Luxury Hotel in Auckland #6 Family Hotel in Auckland #6 Romantic Hotel in Auckland
Hotel Class
Official Description (provided by the hotel)
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
Number of rooms
312

Questions & Answers

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1 question
Auckland Region, New Zealand

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