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SKYCITY Grand Hotel

Travelers' Choice award winner
GreenLeadersGold level
5.0 of 5
Hotel website
90 Federal St, Auckland 1010, New Zealand
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SKYCITY Grand Hotel
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Ranked #3 of 63 Hotels in Auckland
GreenLeadersGold level
A recent review
5 of 5 stars reviewed yesterday
weekendaway2015 Kerikeri, New Zealand
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1,602 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
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Kerikeri, New Zealand
1 review
5 of 5 stars Reviewed yesterday NEW

Great place to stay very central to Auckland CBD Lots of restaurants within a stones throw and always the casino for a bit of fun and entertainment. The staff at the Grand always make you feel at home.

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear weekendaway2015 Thank you for reviewing your stay at The Grand Hotel. I am delighted you enjoyed your stay. We are in an ideal location with so many restaurants to choose from not only here at SKYCITY but in the surrounding area. I am so pleased that we make you “feel at home” and we hope to welcome you back... More 

Auckland
Level Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Have stayed at Skycity Grand on numerous occasions and at Skycity. This past weekend I stayed for 3 nights and the construction noise was awful. Upon check-in I asked for a higher floor room and they informed me that there would be an upgrade charge of $40 per night - ok I said that's fine. There was no mention of... More 

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear JayEm66 Thank you for your review of The Grand Hotel. We are in next stage of our refurbishment and at all times we are try to keep the noise to a minimum and only during working hours. As I mentioned in my email, on that day, the noise was louder than we anticipated and again my sincere apologies to... More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 2 days ago NEW

What's not to love? A gorgeous room with an amazing view across the harbour, plenty of space to spread out, a stunning bathroom with a rainfall shower head (and even better - 2 options for lighting so when you had a shower you could either be in the full lights or you can choose a softer option) and even a... More 

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Shelley McGregor Thank you for reviewing your special night away at The Grand Hotel. I am so pleased that you love our new Premium Rooms and the views, I agree are amazing. It is the little things that count and it's great to read that the rain shower, diffuser and the yummy macaroons (which are delicious) added to your... More 

Auckland Region, New Zealand
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed here before and would not stay anywhere else in Auckland. I stay in hotels all over the world with work and I honestly think the Grand is one of the best anywhere. So comfortable, so quiet so classy!! Alison & Matt deserve special mention. Really great customer service and Alison thanks for the little bottles of bubbly.... More 

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Pinyardo Thank you for reviewing your most recent stay with us. It is great to hear that you enjoy your stays with us and I look forward to passing your comments onto the team and in particular to Matt. We love forward to your next stay at The Grand Hotel. Kind Regards Alison Borland I Guest Relations Executive I... More 

Melbourne, Australia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A pleasure to be a guest of this Grand Hotel in Auckland. Extending the stay by one night to accommodate my needs was no trouble. AJ's directions on how to navigate to the CBD flawless. Every team member was caring & courtesy- congratulations on knowing how to welcome & treat a guest in your establishment.

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Bombi12 Many thanks for reviewing your stay at The Grand Hotel – it was a pleasure to have you as a guest! I look forward to passing your compliments onto the team and we hope to see you back again soon. Kind Regards Alison Borland I Guest Relations Executive I SKYCITY Grand Hotel alison.borland@skycity.co.nz More 

Wellington, New Zealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

One night stay for my birthday. All the staff went the extra mile to make the stay special for my family and myself. From the service desk to the concierge to the housekeeping and breakfast staff. Lovely pool for all the family, sauna and jacuzzi for the grown-ups. Free wifi. Central location and amenities. Will definitely come again.

Was this review helpful? Yes 1
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Imnop_12 Thank you for reviewing your recent stay of The Grand Hotel, I am so pleased that both yourself and your family enjoyed the special stay. Our pool is great for enthusiasts and kids alike and I am pleased you took advantage of our facilities on Level 7 and I will also pass your compliments onto the team. We... More 

Christchurch
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was not our first choice by price but we found the hotel well located for the Conference facilities and our room spotless - the bathroom facilities were well laid out and there was a bath tub ! . The room temperature was easily controlled and the beds very comfortable. Our room on the 17th floor was wonderfully quiet. The... More 

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Brian/Cheryl P Thank you for reviewing your stay of The Grand Hotel, it's great to hear that you enjoyed your stay. Our Housekeeping Team work hard to keep our new Premium Rooms spotless and it will be my pleasure to pass on your compliments to them and the rest of the hotel teams. We hope to welcome you back... More 

Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

It is the best hotel in town for business, central and has all the mod cons. Good restaurants and great fitness center. Breakfast in Gusto is great. Casino close by in you need it. For pleasure go to Molly's.

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Tresise Thank you for reviewing your stay of The Grand Hotel, I am delighted you enjoyed your stay. With unlimited free Wi-Fi, a great gym and lap pool and wonderful restaurants right here in the hotel and at SKYCITY, it is the prefect choice when traveling. We hope to welcome you back soon, don't hesitate to get in touch... More 

United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the Sky City Grand several nights last week. It was a lovely hotel, very modern. Our room also had a great view of the Sky Tower. The best part was the location- close walking distance to tons of restaurants, shops, and the ferry piers. It is less than a 5 minute walk (literally across the street) to... More 

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

ear rsims23 Thank you for your review of The Grand Hotel. It's true, we are in an ideal location with so many of Auckland's attractions within a short walk – not to mention the SKY Tower on our doorstep. I am so pleased you enjoyed your stay and I hope you enjoyed the rest of your time in New Zealand.... More 

Melbourne, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at the Grand a couple of times over the last few years of visiting NZ. I find there are always good packages with inclusions so check out deals and packages before booking. Great location, easy access to the city and of course the Casino. Rooms are always clean and tidy and modern. Would recommend this be the... More 

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear LisaTomQC Thank you for your review of The Grand Hotel. It's great to hear that you enjoy your stays with us, don't hesitate to contact me should you need any help with future bookings. We look forward to your next stay. Kind Regards Alison Borland I Guest Relations Executive I SKYCITY Grand Hotel alison.borland@skycity.co.nz More 

Hotel Review Summarization

What travelers say

  • Sky City(11)
  • Room service(7)
  • Very nice(3)
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