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SKYCITY Grand Hotel

Travelers' Choice award winner
GreenLeadersGold level
Hotel website
90 Federal St, Auckland 1010, New Zealand
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SKYCITY Grand Hotel
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1,563 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
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  • English first
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Masterton, New Zealand
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed today NEW

A flying visit to Auckland for a show- great location, able to walk safely at night to the Civic Theatre. Very comfortable room, good bed and pillows etc. A good night's sleep but my only complaint was the pervading smell of smoking in the passage outside our room. Suggested they write the smoking rules in more than one language!! Lots... More 

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Auckland, New Zealand
5 of 5 stars Reviewed 3 days ago NEW

Everything about our stay was perfect. The staff were professional, friendly and very efficient. The suite on the 17th floor was absolutely amazing with fantastic views. It was very well appointed and very quiet. In room dining was prompt and delicious. We did not want to leave.

Was this review helpful? Yes
Tuakau, New Zealand
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The room was clean and well appointed. Very comfortable, big bed. Good central location to explore Auckland CBD. Parked at SKYCITY and had our parking ticket validated when we checked out of the hotel which effectively gave us parking from 6:15 the previous day until we left the carpark late the next day for $20.

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Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I actually won a night stay at the Grand so I am unsure of how much the room would cost (the total value of the prize was $400 for bubbles, brekky and a suite). The room and bathroom were very clean and tidy. Very comfortable beds and couches. There is even the option to request about 6 different types of... More 

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Würzburg
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here one night during our 3 weeks trip through New Zealand and had a really enjoyable stay. Here is what we liked: + Great room: enough space for everything, everything really new and modern + Great location in Skycity - perfectly placed to explore Auckland + Very stylish and new bathroom + Reasonably priced parking in the Skycity... More 

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Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Hello Schiffi Thank you for taking the time to post your comments on Tripadvisor. It's great to read that you enjoyed your stay; our rooms, our perfect location and our wonderful team. We also hope your next stay is longer and hope you are able to return to NZ and visit again soon. Kind Regards Alison Borland I Guest Relations... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We thought we would spoil ourselves on the last night of our trip to Aukland. We thought we were getting a harbor view room instead we are looking at the ugly building next door. When we asked about a free or paid upgrade we were told we were stuck with what we had. Room is nothing special. Do your homework... More 

Was this review helpful? Yes 2
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Mahalia S Many thanks for your review of The Grand Hotel. I am sorry to read that you were disappointed with your stay with us and I welcome you to contact me directly so that I can have a look at your booking details. Our Harbour View Rooms are extremely popular and I know that the team would have... More 

Wirral, UK
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in March 2014, 2 nights solo then 3 nights with my (now Ex) girlfriend during my trip around New Zealand. I will say, this hotel by far had the most comfortable bed I have ever stayed in! Very good location, and excellent if you plan on going to the casino.

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear philbreen Many thanks for your review of The Grand Hotel. It's great to hear you enjoyed your stay and we hope to welcome you back again soon! Kind Regards Alison Borland I Guest Relations Executive I SKYCITY Grand Hotel alison.borland@skycity.co.nz More 

Malaysia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Very friendly staff, good service, excellent location, great restaurants in the vicinity (Masu, Gusto, Gusto Grill, and Federal Delicatessen (awesome American style deli!), and most importantly, my baby had a great time during our stay (baby cot has been prepared prior to our arrival, and my 1.5 year old really enjoyed the little jacuzzi on the 7th floor). All in... More 

Was this review helpful? Yes
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear malaysian_girl Thank you for your review of The Grand Hotel. How lovely to read that you and your family enjoyed your stay with us. We are certainly spoiled for choice when dining with so many fabulous restaurants at The Grand, on Federal Street and at SKYCITY. We hope to welcome you back in the near future. Kind Regards Alison... More 

Auckland, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I was looking forward to staying at this hotel but was left disappointed. Receptionists at check-in and check-out were great but unfortunately that's where it ended. I had to wait till about 8pm to get my room serviced and even then only the bed was made-was extremely difficult to get someone on the phone with the call disconnecting itself as... More 

Was this review helpful? Yes 1
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

ear MayaS-06 Thank you for your review following your stay at The Grand Hotel earlier this year. I am so sorry to read of your experiences and have already shared your review with our Executive Housekeeper. This is certainly not the feedback we take pride in reading and I am sorry that we did not have the opportunity to address... More 

Sydney, Australia
Level Contributor
205 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 370 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an excellent property in the middle of Auckland CBD. My review is very positive and here it's why. 1. Location: Not only it is in the middle of the CBD but it is also in a complex with great facilities and a great variety of fantastic restaurants. 2. Rooms: Truly 5 star standard. Bedding, design, toilette, furniture quality... More 

Was this review helpful? Yes 3
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear EZT Thank you for your review following your recent stay at The Grand Hotel – our Tripadvisor readers will definitely find your feedback helpful. I am delighted you loved the location, rooms, facilities and wonderful restaurants we have here at The Grand Hotel and Skycity. I am though sorry that our parking options were not described more accurately for... More 

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