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The Sebel Quay West Auckland

#17 of 77 Hotels in Auckland
Certificate of Excellence
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8 Albert Street, Auckland 1010, New Zealand (Formerly Quay West Suites Auckland)
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The Sebel Quay West Auckland
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The Sebel Quay West Auckland
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395 reviews from our community

Traveler rating
    180
    146
    50
    13
    6
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117
155
14
49
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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    (117)
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    (75)
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    (77)
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    (126)
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There are newer reviews for The Sebel Quay West Auckland
See the most recent reviews
England
Top Contributor
82 reviews 82 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed March 1, 2015

The reviews of Quay West Suites were smack on. The staff were excellent . They dealt efficiently with all our inquires . The suites were superb - large clean and well appointed. They were ideally situated for bars, restaurants, ,sightseeing and shopping. .We had a great time and will use them again when we visit Auckland.

Was this review helpful? Yes 1
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear Ian J Thank you for your positive feedback and learnt that you have thoroughly enjoyed your stay We hope to welcome you again. Kind Regards Shawn Wei Senior Assistant Manager More 

Chelmsford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2015

This was our first stop at the start of our New Zealand visit and we were very impressed. Our apartment was huge! You could easily have lived here on a permanent basis. It was also clean and well equipped. Don't be put off by the immediate area the apartments are in, which feels a little run down. You are only... More 

Was this review helpful? Yes
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear Mick L Thank you for your recent review on the tripadvisor. It is always a pleasure to receive positive feedback like yours Most importantly, it is great to know that our staff has helped you tracking down your Kindle and returned it to you as well. I will certainly pass on your compliments to our Manager on Duty that... More 

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 14, 2015

Back in Auckland once more and stayed at Quay West Apartments. Once again, professional staff and check in, rooms are always good, decent kitchen and bed. Location is great and views over Auckland if staying high up are great too. An all round great place to stay for a few days when you want something a little more than one... More 

Was this review helpful? Yes
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear Greg W Thank you for your feedback. And it is great to learn that you have once again enjoyed your stay here at Quay West Suites Auckland. We look forward to welcoming you again in the near future. Kind Regards Shawn Wei Senior Assistant Manager More 

Brisbane, Australia
Top Contributor
55 reviews 55 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 3, 2015

We stayed in Auckland for 4 nights after some touring on the north island of NZ so wanted something with a bit more space. Booked the 1 bed apartment and it was so spacious and had really good views. We were in Auckland for the rugby league Auckland 9's tournament so we originally booked this hotel because it was so... More 

Was this review helpful? Yes 1
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear JudeH803 Thank you for your recent review and it is always a pleasure to receive positive review like yours Hope you enjoyed the league while you were here and looking forward to welcoming you again here at Quay West Suites Auckland Kind Regards Shawn Wei Senior Assistant Manager More 

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 29, 2015

While this was a great hotel and had loads of space in the 2 bedroom apartment we had, there were a few problems. When we got there, there was a plate in the kitchen cupboard with half a pie on it and the other dishes were not fully clean. The staff were brilliant about this, offering to move us, etc,... More 

Was this review helpful? Yes 1
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear Lindsay T Thank you for your feedback I have addressed the issues with our Housekeeping team when the incident was reported on the day and this certainly should have not happend in the first place and please accept my sincerest apology Thank you again and we hope to better serve you next time when you stay here Kind Regards... More 

Kalispell, Montana
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed January 29, 2015

This apartment style hotel met all of our needs for a first trip to Auckland. One block from the ferry piers, one block to Queen Street. Beds were comfortable, view of the waterfront was enjoyable, but most of all, the staff was always so helpful. Not only were they spot on with the few problems we had, which were mostly... More 

Was this review helpful? Yes
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear Jeffrey H Thank you for your kind review on the tripadvisor. It is great to know you have thoroughly enjoyed your stay and our staff was being helpful Thank you again and looking forward to welcoming you in the near future Kind Regards Shawn Wei Senior Assistant Manager More 

Brisbane
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 24, 2015

Currently staying at this hotel. The hotel is OK, great to have kitchen facilities BUT the bed I would rate 3 out of 10 and the pillows are $4.00 pillows from either Coles, Big W etc with absolutely no head or neck support I would rate 1 out of 10. I could not sleep on these and woke with a... More 

Was this review helpful? Yes 1
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear deesy71 Thank you for your recent feedback and I am sorry to hear that you have found our beds and pillows uncomfortable and let me sincerely apologize for the inconvenience caused Please rest assured that all our beds and pillows meet the standards and we are also in the process of upgrading some soft furnishings in some rooms and... More 

Brisbane, Australia
Top Contributor
68 reviews 68 reviews
66 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 19, 2015

Well located and equipped apartments. Had a great view of the harbour from the balcony of our one bedroom apartment on Level 23. No restuarant or bar but several within walking distance. Close to supermarkets and other shops. The standard of housekeeping was very high with really helpful house keeping staff. Everything was replanished daily, including laundry powder etc. Would... More 

Was this review helpful? Yes
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear Ross Y Thank you for your recent review on tripadvisor It is great to know that you have enjoyed your stay and found our housekeeping staff helpful. And I will certainly pass on your compliments to the team Thank you again and looking forward to welcome you again in the future Kind Regards Shawn Wei Senior Assistant Manager More 

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