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The Sebel Quay West Auckland

#17 of 77 Hotels in Auckland
Certificate of Excellence
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8 Albert Street, Auckland 1010, New Zealand (Formerly Quay West Suites Auckland)
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The Sebel Quay West Auckland
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The Sebel Quay West Auckland
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398 reviews from our community

Traveler rating
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    50
    14
    6
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119
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooklyn, New York
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very much liked this hotel. Felt very at home here. Lovely accommodations. Very close to everything in town and sea front. Staff was very helpful with directions and restaurant suggestions. Living area and bedroom was very comfortable. Balcony was great for picture taking. In room Laundry facility was an extra perk! We were on tour in Australia and New Zealand... More 

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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

When we arrived, we liked to drink and all the glass and cup in the cupboard was so stinky, like never wash or wash without soap. I reported to the front desk, then the house keeping tried to chuck it in the dishwasher. Dishwasher was broken, the kitchen equipment never dry as should be. The room is very outdated. The... More 

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sydney australia
Top Contributor
71 reviews 71 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a very pleasant 2 nights here. We had hoped for a view of the harbour but the hotel was very busy. We were very comfortable and the staff are very attentive. The fully self contained apartments are very well appointed.

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Ballina, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great place to stay, nicely furbished rooms, very clean. Self contained apartments with everything you need for your stay. Located a short walk from Harbour precinct, restaurants, bars, cafes, shopping. Only criticism is no on site restaurant/bar/cafe.

Was this review helpful? Yes 1
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear jenkoandjo Thank you for your recent review on tripadvisor. It is great to know that you enjoyed your stay. In regards to our dining facilities, we have found most of the guests tend to cook in their rooms and there are lots of great restaurants within walking distance as well Thank you and we hope to welcome you again... More 

Hamilton, New Zealand
Top Contributor
60 reviews 60 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here on two consecutive weekends due to our daughters' wedding. Our first weekend we stayed in a one bedroom apartment on the 18th floor. It was very tidy and spacious with great views of the viaduct and over to Ponsonby. It was quiet even though it is positioned on busy Albert St. And the location is awesome! The... More 

Was this review helpful? Yes 1
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear togs73 Thank you for your positive feedback. It is great to learn that your family have thorougly enjoyed your stay on 2 seperate ocasions, especially on your daughter's wedding day. Once again, thank you again for your great review and please pass on our Big Congratulations to your daughter and a wonderful life ahead. Kind Regards Shawn Wei Senior... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights in a 2 bedroom corner unit. Location and views were awesome and deserve 5 stars...we even had a big balcony looking out toward the harbour. However while the room was large, everything was very outdated from the late 70s or early 80s. Needs renovation really bad. Also we almost missed our flight because the room safe malfunctioned... More 

Was this review helpful? Yes 1
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear Jeff K Thank you for your feedback on tripadvisor. It is great to know that you have enjoyed the view and location The Sebel Quay West building was actually built in 1997. We are currently upgrading the soft furnishings and will continue to upgrade more I do sincerely apologize the inconvenience caused due to the safe problems. Once again,... More 

Beijing, China
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Close to the harbour and can see sunrise every morning. Parking is bloody expensive (30 NZD per day compared to 16 at the next door. The room is ok though the matress is too soft. If you do not care about what I have said, it is really not a bad choice. One more positive point is the laundry room... More 

Was this review helpful? Yes 1
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear PP K Thank you for your review on trip advisor I am sorry to hear that you have found our parking price expensive. We are offering a very competitive price compared to other hotels which offer the same service in Auckland city I am glad to know you made full use of our laundry facilities in the room Thank... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Excellent location and views Staff very helpful, Simone very friendly and apologetic The bad stuff, which has been mentioned before! First room very battered and tired Smelt musty and holes in curtains No alternative room available until next day which then took half a day out of schedule This also had ripped curtains which they came and took down Gave... More 

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ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear Tony L Thank you for review and raising your concern and let me once again apologize for the inconvenience caused due to issues mentioned The team acted quickly on both occasions due to the ripped curtains and I am sorry that this had occured twice. We offered the discounted parking for 3 nights upon check out as a warm... More 

Sydney, New South Wales, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2015

Situated a short stroll from the marina and ferries the Quay West suites have the perfect location in Auckland. I was surprised at how large the apartment was with a good sized main room with dining and lounge areas, plus two big bedrooms with large wardrobes. Our apartment looked out over the marina at night and had a brilliant view... More 

Was this review helpful? Yes 1
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review

Dear Adam H Thank for your review and it is always a pleasure to receive positive feedback such as yours Our room price is very much competitive in the apartment type of accormmodation here in Auckland city Thank you and hope to see you again in the near future Kind Regards Shawn Wei Senior Assistant Manager More 

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