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All 76 Auckland hotels

Quay West Suites Auckland

4.5 of 5 Hotel   |   8 Albert Street, Auckland 1010, New Zealand
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Quay West Suites Auckland
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82%
Ranked #17 of 76 hotels in Auckland
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Ali-Henrik Stratford upon Avon, United Kingdom
  • Reviews (335)
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335 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Stratford upon Avon, United Kingdom
Top Contributor
67 reviews 67 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a one bed apartment with sofa bed, perfect for kids but maybe not for adults , though the bed in the main room was lovely. The apartment had everything you need and you could easily cook a meal there. The private balcony was lovely overlooking the harbour. The pool, Jacuzzi and sauna were a welcome addition after some... More

Was this review helpful? Yes
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear Ali-Henrik It is great to know that you stayed in one of amazing one bedroom apartments and had such a lovely stay. Thank you again and we will welcome you back in the near future Kind Regards Shawn Wei Assistant Manager More

Adelaide
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
4 of 5 stars Reviewed 1 week ago

We had a 2 bedroom/2 bathroom apartment on the 16th floor which had lovely views of Auckland CBD and of the harbour. They were nice spacious suites with 1 queen size bed and 2 single beds. The kitchen was a good size with basic needs included. The laundry appliances were all good quality. We did have some problems with the... More

Was this review helpful? Yes
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear cjjadelaide Thanks for your comments and it is great to receive such a great comment The in room internet has become free for all our Le Club members and it has also doubled its speed. And the membership is free to join and you will receive lots of great benefits along the way Thank you again Kind Regards Shawn... More

Hong Kong, China
Top Contributor
363 reviews 363 reviews
103 hotel reviews
239 helpful votes 239 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed a few nights on business on the 18th floor and had a good experience. Nice girl at check in was very accommodating as room wasn't available but helped me to find another. 18th floor apartment was very quiet and had great views (as all apartments do) over the harbour. Comfy bed, nice bathroom and kitchenette - sofa bed if... More

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ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear StuckinBangers It is great to receive positive feedback and also we offer very competitive price in this particular market Thank you and hope to see you again Kind Regards Shawn Wei Assistant Manager More

Wellington, New Zealand
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here quite a few times and its been good. The rooms are apartment style and are large! with balconies. Two bedroom apartments are spacious and some have wrap around balconies with a nice view of the harbour. Location is great, with a short walk to Queen Street and the Viaduct. Like most people I think that the rooms... More

Was this review helpful? Yes
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear kattymae26 Thanks for your feedback It is great to know you have enjoyed the prime location of the hotel and its room size and the view Room upgrade is certainly in our agenda in the near future Thank you again for the positive comments Kind Regards Shawn Wei Assistant Manager More

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a 2 night stay in a 2 bedroom apartment and can't fault this place. The service straight from check in was brilliant. We were lucky enough to have an apartment on the 23rd floor and the views were amazing! The apartment was spacious and well equipped. Everything in the CBD is in walking distance, including the Britomart, harbour/viaduct... More

Was this review helpful? Yes
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear lucylincoln86 It is fantastic to know that you have really enjoyed your stay and it was wonderful It is always great to receive positive feedback and I will share this with the team Thank you again Kind Regards Shawn Wei Assistant Manager More

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Sadly 2 bedroom apartments are hard to find in central Auckland. The staff were very helpful, however it is just old and tired and really needs money spent on it, Wifi kept dropping out and if possible I wont stay there again. The furniture is old fashioned and I am surprised it is an accor member hotel.

Was this review helpful? Yes
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear Maddie M Thanks for your feedback First of all, it is great to know that our staff was being helpful Secondly, we are talking to our partners in regards to the room upgrade. Lastly, the hotel has already rolled out the faster wifi in our guests rooms since early July and it is free to all our Le Club... More

Felton, California
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Awesome view of the harbor! The location was great; we were walking distance to most everything we wanted to see in Auckland. The staff was helpful and accommodating. Really, our only complaint is that our room needed a little attention! Our shower was quite moldy, the title around the tub was broken and the floor was dirty! (see photos) The... More

Was this review helpful? Yes 1
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear 2catravelbugs Thanks for your recent comments It is great to know that you enjoyed the location of the hotel and the staff was being helpful In regards to room condition, we have identified the room number and I have asked my Housekeeping Manager to fix all of them Thanks for letting us know and we would like to see... More

Macedon, Australia
Top Contributor
74 reviews 74 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for 3 nights over Easter break. Were greeted by an informative receptionist who explained the restaurant was closed (surprised as this was Easter and one of the busiest times of the year), but directed us to a lttle cafe across the road for breakfast and snacks. She also suggested nearby tourist attractions that were all within walking distance. She... More

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ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear Pamela B Thanks for your comments I am glad to know our receptionist has helped you with restaurants and tourists activities information In regards to in room chairs and carpets, we have since started to get our contractors to come and shampooed most of them in our rooms Thanks again Kind Regards Shawn Wei Assistant Manager More

Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

Two friends and my husband and I finished our boat cruise around New Zealand and had two nights to round the trip off in Auckland. Booked via Lastminute.com.au and we so totally impressed with the hotel. Location was superb - just had to walk from the quay where the ship docked to the building. Very centrally located in Auckland. The... More

Was this review helpful? Yes
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear Carol T It is such a pleasure to know that you have had a delightful stay throughout the whole time and we are really looking forward to seeing you again Kind Regards Shawn Wei Assistant Manager More

Laguna Hills, California
1 review
5 of 5 stars Reviewed May 27, 2014

Our original room upon arrival was street facing and on level 5. I explained to Simone and the gentleman on duty that the street noise would be a real problem for me and asked to be moved. Unfortunately the hotel was fully booked, but they promised to do their best to switch us for our remaining stay. We found out... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear Cecilia S It is great to know that Simone and the team have managed to room move you to a better room with the view and you liked it. Our team is always there to try our best to accommodate our guests' requests I will also certainly talk to our Housekeeping Manager to rectify the problems you mentioned. Thank... More

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Additional Information about Quay West Suites Auckland

Address: 8 Albert Street, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quay West Suites Auckland 4.5*
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
Quay West Suites Auckland New Zealand

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#16 Family Hotel in Auckland #16 Luxury Hotel in Auckland #17 Romantic Hotel in Auckland #20 Business Hotel in Auckland
Hotel Class
Number of rooms
57

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