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All 76 Auckland hotels

Quay West Suites Auckland

4.5 of 5 Hotel   |   8 Albert Street, Auckland 1010, New Zealand
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Quay West Suites Auckland
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82%
Ranked #18 of 76 hotels in Auckland
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Puket135 Bay of Islands
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345 people have reviewed this hotel

Traveler rating
    159
    123
    47
    10
    6
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102
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

We had just arrived in New Zealand and were jet lagged. We were booked in to Quay West and went up to our room. Our room was clean & had good facilities. The first night we opened up the sofa bed and it was a total wreck, we decided to test it but the moment you laid down you got... More

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Bay of Islands
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we checked in at reception, we were impressed. Got an apartment on the 24th floor & looked straight out over the harbour. Could see the ferries come & go. As we walked into our apartment the first word was WOW. Clean, tidy & spacious. Lovely having the separate bedroom & a balcony from both the bedroom &... More

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ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear Puket135 Thank you for sharing your experience I am glad to know that you have thoroughly enjoyed your stay and made full use of Level 5 facilities Thank you again and hope to see you again in the near future Kind Regards Shawn Wei Assistant Manager More

Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On arrival in New Zealand, we stayed at the Quay West Suites. A fantastic venue with great views and perfect central location. The apartment had everything we could have asked for and lots we would not have thought of, including a wonderful spa bath. Friendly staff.

Was this review helpful? Yes
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear TracyAnn143 Thank you for your great feedback and we are looking forward to accommodate you again in the near future. Kind Regards Shawn Wei Assistant Manager More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was an excellent apartment. Very well presented, immaculately clean and very helpful staff. We stayed in a 2 bed suite with great views of the city and dock lands. It had all the trimmings one expects these days and not only was the wifi signal excellent, it was free for members! One thing to note though, it doesn't have... More

Was this review helpful? Yes 1
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear John G Thank you for your recent feedback I am glad to learn that your overall experience was a positive one. Thank you and we hope to see you soon again Kind Regards Shawn Wei Assistant Manager More

Sydney, Australia
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Difficult to beat the location of the Quay west Suits. Was great value for money, clean and comfortable. Would happily stay there again any time. Plenty of restaurants close by and with major public transport terminal with in a 2 minute walk makes it the perfect base for getting around Auckland.

Was this review helpful? Yes 1
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear Aussie_Tourist79 Thank you for your feedback. It is great to know that you have thoroughly enjoyed your stay and we hope your next stay will be as pleasant as previous one. Thank you again. Kind Regards Shawn Wei Assistant Manager More

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Quay West Suites are well appointed and very well located in downtown Auckland. Perfect when staying for several days be it business or pleasure. Suites have decent kitchen and space for working. Can't fault Quay West. Good value for money.

Was this review helpful? Yes
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear Greg W Thank you for your recent comments in regards to Quay West Suites Auckland. It is always great to receive positive feedback. Thank you again for your loyalty and we look forward to welcoming you back in the near future Kind Regards Shawn Wei Assistant Manger More

Hong Kong
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed one night at Quay West. Its location was superb and allowed us quick access to the restaurants at the waterfront area. The apartment itself was spacious and clean. The kitchen was well equipped and we appreciated the provision of laundry facility inside our room, particularly after a few days trip in Taupo and Rotorua. The balcony was big... More

Was this review helpful? Yes 1
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear RonnieHongKong Thanks for sharing your experience and it is always great to receive positive comments. Thank you again and we hope to see you again in the near future Kind Regards Shawn Wei Assistant Manager More

Christchurch, New Zealand
Top Contributor
80 reviews 80 reviews
4 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 21, 2014

The Location on Albert Street and Customs Quay in the CBD is essential if you wish to WALK around Auckland. It is 5 minutes from the Ferry Terminal, 10 minutes from the Viaduct Basin (of Americas Cup fame), 5 minutes from Britomart Train Station and Bus Terminals. The AIRPORT bus runs from the Ferry Building. This is a part Residential-part... More

Was this review helpful? Yes 2
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear Peter T Thank you for the knowledgeable information you provided on the tripadvisor and I am sure it will give lots of our guests some valuable insights of our property :) In regards to the food service, we have found that lots of our guests tend to cook in their own room and as you mentioned, there are also... More

China
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed July 14, 2014

This was a disaster from start to finish... arrived at the hotel late at night, no help with luggage or anything to get to the room. Got to the room it was not very nice, bathroom very small and general maintenance of room was not good, as the attached pics show. We contacted our booking agent the next day to... More

Was this review helpful? Yes 5
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear Leigh3051 Thank your for sharing your concern and I am sorry to hear that your expectations were not met during your stay and please accept my sincerest apology We have carefully read your comments from the beginning to the end and let me assure you that all the problems mentioned in the comments have been fixed. The air con... More

Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 13, 2014

Stayed one night. Apartment was spacious and comfortable. Great view from balcony (22nd floor) but... Bar/ restaurant not open and no mini bar Could do with double glazing as Saturday Night street noise is quite loud. I think the hotel must be due for a refit as parts are very tired. However I would still stay here again as the... More

Was this review helpful? Yes 2
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review

Dear Carl S Thank you for your feedback and I am glad to know that you enjoyed the harbour view on our high floor room I will let our Maintanence know about your street noise concern and see what they can do Quay West Suites is in a prime location with lots great restaurants and bars around us, also our... More

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Additional Information about Quay West Suites Auckland

Address: 8 Albert Street, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quay West Suites Auckland 4.5*
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
Quay West Suites Auckland New Zealand

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#15 Romantic Hotel in Auckland #17 Luxury Hotel in Auckland #18 Family Hotel in Auckland #20 Business Hotel in Auckland
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Number of rooms
57

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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