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All 76 Auckland hotels

Park Regis Auckland

3.5 of 5 Hotel   |   58-60 Queen Street, Auckland 1001, New Zealand (Formerly Mercure Hotel Windsor Auckland)
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Park Regis Auckland
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28%
Ranked #57 of 76 Hotels in Auckland
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61 reviews from our community

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    12
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9
29
8
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

On checking in i discovered a used condom alongside my bed. When I wrapped in up in a hand towel and presented it to reception, the response was "oops sorry" Not good enough!!! Half price room would have been acceptable. Parking quite a walk with luggage and $25

Was this review helpful? Yes 1
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Here is a list of complaints and failures in regards to Park Regis Auckland 07 August 2014 - 10 August 2014. Upon entering the hotel, the service was less than adequate. The gentleman behind the counter requested that we move from our 5 minute parking and we were not able to leave our bags at the desk. Requesting parking, we... More

Was this review helpful? Yes 1
Michael D, General Manager at Park Regis Auckland, responded to this review

Dear Jim, Thank you for taking the time to send us your feedback. I must sincerely apologise for not living up to your expectations during your recent stay at the hotel. Our group has recently taken over the management of this centrally located property and from the outset we have identified the need for a full refurbishment which was due... More

Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I must admit, I always used to say Dublin Ireland was my favourite city, it's now very definitely Auckland in New Zealand. I managed to spend 2 nights in Auckland, and stayed at the Park Regis hotel on Queen street. Let's get the not great bits out of the way, the rooms feel a bit dated, could use a new... More

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Michael D, General Manager at Park Regis Auckland, responded to this review

Thank you for your great review. Our location is indeed real winner and allows one access to all the exciting venues and locations Auckland has to offer. Our planned refurbishments will take our rooms to the next level and we hope to have you back to stay with us and experience the improvements. More

Kesh, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Got a great deal to stay here. Room was comfortable and had fridge and kettle. A few marks on the carpet but nothing significant. Friendly staff. Superb location. Parking was expensive so we parked in the Downtown Car Park on the corner of Hobson and Customs St West (5 min walk) - you can leave the car here overnight. Overall... More

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Michael D, General Manager at Park Regis Auckland, responded to this review

I'm glad you got value for money and enjoyed the central location. Furthermore I am please that our staff made a positive impression on you. We look forward to welcoming you back. More

Melbourne, Australia
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 17, 2014

This hotel had many bad reviews but we were pleasantly surprised with our stay for the weekend. Yes the room had a slight smell from mould on the roof and yes the carpet had stains but nothing a open window couldn't fix. The bed sheets and bathroom were very clean. The beds were very comfortable. Staff were friendly. Our room... More

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Michael D, General Manager at Park Regis Auckland, responded to this review

Thank you for taking the time to post your comments. I am pleased to hear that you enjoyed your stay and hope to see you back in the near future. More

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 11, 2014

When I were on my road trip I decided to stay on that hotel since it had a very good location right on Queen Street. The room were ok but I had a bit of a problem with the staff. I parked my car on the hotel car park (which costs $35) and had to make a bond of $200... More

Was this review helpful? Yes 2
Michael D, General Manager at Park Regis Auckland, responded to this review

Dear Guest, My apologies for the misunderstanding regarding the bond for the parking tag. Our staff, as part of the procedure, inform guests of the necessity for the bond given the high cost of replacement tags. The bond is released immediately upon checkout but in some instances the bank involved delays the release for a day or two. This situation... More

Wellington, New Zealand
Top Contributor
70 reviews 70 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed July 8, 2014

This has to be the worst hotel short of one in Vietnam that I have ever had the displeasure to stay in! Stayed in the Park Regis in Singapore and it was beautiful in fact all the picture in their lift are of the Singaporean hotel, no surprise as they'd be hard pushed to get a good angle on this... More

Was this review helpful? Yes 4
Michael D, General Manager at Park Regis Auckland, responded to this review

Dear Guest, Thank you for your detailed review. I regret that you found certain aspect of your stay to be unsatisfactory but would like to take this opportunity to correct a few inaccuracies. The rooms do have a large range of Sky TV channels and I can only surmise that there was an issue with your television or remote, something... More

Tamworth, Australia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 26, 2014

Since our last visit in 6/2013 this hotel was taken over by the Park Regis chain in December 2013. Minimal décor upgrade at this stage sighted - rooms clean & reasonably appointed for its nightly tariff. Breakfast is available but we did not utilise on this 3 night stay.Customer service standards are still very high & nothing was overlooked. Complimentary... More

Was this review helpful? Yes 1
Michael D, General Manager at Park Regis Auckland, responded to this review

Dear Guest, Thank you for your most detailed review and comments. I am thrilled that we made such a good impression. We look forward to welcoming you again sometime soon. Kind regards Mike Davies General Manager - Park Regis Auckland More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 25, 2014

After a long flight from Canada, we were very disappointed by the rooms at the Park Regis Auckland. They are an odd shape, long and narrow, furniture stained and chipped. The bed was comfortable, but the bedding provided was poor, we were freezing!The bathroom is up 2 steps, and very basic. The room had a sink , microwave and stove... More

Was this review helpful? Yes 1
Michael D, General Manager at Park Regis Auckland, responded to this review

Dear Guest, Thank you for your feedback. My sincerest apologies for the noise from the neighbouring night club, on occasion your room can be affected and I am in the process of deliberating a solution with the neighbouring club which will eliminate any noise issues. Most of our rooms are uniquely shaped and we feel that it adds to the... More

West Auckland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 20, 2014 via mobile

hotel is ok not a pleasant hotel to stay at reception is ok..should really renovate asap poor housekeepers trying to clean these room as good as they can buh how can our room look any cleaner when the walls need repainting and new carpet an new furniture poor housekeeping as i watch my housekeeper clean my room an i did... More

Was this review helpful? Yes 1
Michael D, General Manager at Park Regis Auckland, responded to this review

Dear Guest, Thank you for your feedback. We too have identified the need for a refurbishment in some of the rooms and eagerly await the go ahead as plans for an extensive refurbishment have been tabled, unfortunately these thing do tend to take a while and I hope we can get a further opportunity to show you the improvements on... More

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Additional Information about Park Regis Auckland

Address: 58-60 Queen Street, Auckland 1001, New Zealand (Formerly Mercure Hotel Windsor Auckland)
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Park Regis Auckland 3.5*
Number of rooms: 79
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Also Known As:
Accor Hotel Windsor Auckland
Mercure Hotel Windsor Auckland
Park Regis Auckland New Zealand

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