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Pullman Auckland

#15 of 63 Hotels in Auckland
Certificate of Excellence
GreenLeadersBronze level
5.0 of 5
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Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
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Pullman Auckland
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Ranked #15 of 63 Hotels in Auckland
Certificate of Excellence
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
Dan R Portland, Oregon
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1,419 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Spent a few days here in June. The hotel is very clean and organized. Breakfast is great. The gym is also good size but filled up each day with other business travelers. The room was a little on the small side but clean. The bedding was on the rough side, especially compared to a Hyatt, Ritz or Westin. The bathroom... More 

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Auckland, New Zealand
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We thoroughly enjoyed our weekend at Pullman Auckland! The pool area was excellent, as was the executive club. It was the perfect location for a base, allowing us to walk around the city to see the sights.

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Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Staff are excellent from the moment you enter and to the moment you leave. Noting was a bother or trouble. Breakfast in restaurant was great and had lots of choice and very fresh. Rooms are bright, practical and spacious. Plenty of room move about in and the bathroom fresh and nearly practical.... why the plastic shower curtain? Pet hate shower... More 

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Sydney, Australia
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After my last experience with Mercure, this hotel was 100 times better compared. Rooms is cosy enough and the ability to have breakfast in the Executive Lounge was a treat and time saver. Will definitely stay at this property again.

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Wellington, Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Disappointing stay mixed with poor service, a lack of personal interaction and overcrowding. Rooms that are so cold that you need to remain in your outdoor coats. Correspondence delivered to room (correct room no) wrong person. A max of 2 towels in the bathroom. Being locked out of your room three times because the swipe card didn't work...late checkout offered... More 

Review collected in partnership with Accorhotels.com

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PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "Sally C", Thank you for taking the time to provide feedback on your stay. It was disappointing to read that you did not have a good experience. I am sorry that your time with us was not what it should have been. Please accept my sincerest apologies. I know that our Front Office Manager has already been in contact... More 

Auckland, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My first experience with this hotel I was a little hesitant but now I absolutely love it here. Room itself is great if a little bit worn but extremely prompt service with efficient staff. Room service menu could do with a bit of change and I was slightly surprised at some of the extra charges but overall, would return every... More 

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PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "MayaS-06", We are delighted that you had a wonderful stay recently and love returning to Pullman Auckland each year! Please do let me know when you are looking to return next year. I would be happy to be a point of contact for you when making your reservation and ensuring you have everything you need. My email address is... More 

Sydney, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at one of the suites at the Pullman and it was great. Very comfortable bed, nice room layout, and good amenities. It is located across the park with great views of the greenery. It is only 5-minute walk to busy Queen St., so for our purposes, it was a great location as it is in the city, but... More 

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PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "xross14", I am delighted that you had a wonderful stay with us at Pullman Auckland. The suites are a perfect choice for a relaxing and comfortable time away from home. We hope to see you again in the future. Kind regards, Carly Saunders Quality and Attitude Manager More 

Melbourne, Australia
Level Contributor
224 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a very comfortable stay over four nights at the Pullman. It is located close to Albert Park and the Art Gallery. Breakfast was included in the cost of our room and it was the highlight of our stay. There was a huge choice of options on offer with the baked beans being our favourite. Eggs Benedict as well... More 

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PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "Ingrid4711", It was a pleasure to welcome you to Pullman Auckland. Thank you for choosing to stay with us. I am delighted that you had a wonderful stay and very much enjoyed breakfast. Our baked beans are made in house by Chef Charlie and his team so they will be very happy that this was one of your favourites.... More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked at the Pullman and paid for a Superior room. Im not sure what made it superior other than the fact it was more expensive than the other rooms. The real issue for us was the fact that there was no natural light - the room opens up right onto the wall of the building next door. Nothing was... More 

Was this review helpful? Yes 1
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "Chris T", Thank you for taking the time to provide feedback on your stay. It was a pleasure to welcome you to Pullman Auckland. I am sincerely sorry that on this occasion the room did not meet your expectations and you did not experience one of our rooms with a view of the harbour or the city. As I... More 

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