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Pullman Auckland

#14 of 77 Hotels in Auckland
Certificate of Excellence
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Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
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Pullman Auckland
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Ranked #14 of 77 Hotels in Auckland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
captainja52 Singapore, Singapore
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1,328 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It was ok for our 2-night stay. location was ok because we wanted to be close to the pier, nice staff, Internet was included, room w/amenities was nice but bath could have been cleaned properly. We happened to be here during Cyclone Pam and even though there was nothing major happening but some heavy rain & winds, it would have... More 

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Gold Coast, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Just beautiful. Nice room, clean and quiet. The most beautiful bed - felt like I was sleeping on a cloud. We stayed for 3 nights - wish it could have been for longer. Great service. Reception and concierge all wonderful. This place is hard to fault.

Was this review helpful? Yes 1
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "Helen H", Thank you for your lovely review. The team and I are so pleased that you had a delightful stay. Kind regards, Carly Saunders Quality and Atttitude Manager More 

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for a night on the weekend of Lantern Festival and Cricket World cup in Auckland. Great location, very central (5 mins walking) to stores, restaurants, parks, esp Albert Park where the Lantern Festival was held. The hotel lobby is nicely decorated and clean. Front desk and concierge are friendly and helpful, making the check in/out and parking a... More 

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PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "Silvs777", Thank you for choosing to stay with us. The weekend of the Lantern Festival and Cricket World Cup was amazing - full of buzz and excitement within the city. I am so pleased you had a wonderful time. Kind regards, Carly Saunders Quality and Attitude Manager More 

Paris, France
Top Contributor
63 reviews 63 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here with my girlfriend for one night before heading back to Europe, and we were very impressed. We got a room upgrade to a junior suite, which was very spacious, and had awesome views from the balcony over the port. Everything in the room was very clean and well appointed, the only issue was the balcony sliding door,... More 

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PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "Andrew M", I am delighted that you very much enjoyed the complimentary upgrade to one of our Residence Apartments. Thank you for your very kind comments about your stay. We hope that your travels will bring you back to New Zealand and the Pullman Auckland. Kind regards, Carly Saunders Quality and Attitude Manager More 

Rotorua District, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything you'd expect from a hotel of this calibre. An ultra-comfortable bed, well-appointed if compact bathroom and great views. Service could be improved: we waited so long for our bags to arrive, that we gave up and retrieved them ourselves. Desk staff were apologetic, but there really wasn't a good reason. We indulged in a room- service dinner on our... More 

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PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "andreabA3976MJ", Thank you for taking the time to provide feedback on your recent stay. I am so pleased that overall you had a wonderful experience. Thank you for the opportunity to make contact with you, in order to apologise for some of the service shortfalls and reassure you that this will not happen again. We hope to have the... More 

New Zealand
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Lovely front desk staff, professional yet warm and very welcoming! Nice well cared rooms, bathroom small-ish but ok enough. Location unbeatable: walking distance to CBD, with gorgeous Albert Park and University of Auckland on the doorstep, and the Toi o Tāmaki Art Galery 5' away. Breakfast with plenty of options and good coffee (basic). Always my first option in Auckland,... More 

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PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "CGOMEZF", Thank you for your very kind review. We are very fortunate to have a team who love what they do and are able to have professional yet genuine and meaningful interactions with our guests. I am so pleased that you very much enjoyed the breakfast buffet. This has been one of our main focuses for the last year... More 

Top Contributor
78 reviews 78 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived earlier than normal check in time but were given our room without delay. Beautiful room, plenty of space complete with a separate walk in wardrobe. Very comfortable bed, kitchen facilities in the room and an outside balcony added to the facility. Large bathroom with oversize shower, nice toiletries and soft bathrobes added to the luxurious feel. Comfortable bar with... More 

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PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "Jan A", Thank you for your outstanding review! Your kind words and feedback brought a huge smile to my face, as well as a sense of pride. The team will be delighted when I share your thoughts with them today. Kind regards, Carly Saunders Quality and Attitude Manager More 

Wellington, New Zealand
Contributor
16 reviews 16 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great 2 day stay at the Pullman hotel. The facilities are excellent, the rooms clean and with a lovely decor. The hotel is close to the central city and you can easily walk to the main attractions. The staff were very friendly and helpful and this contributed to a great atmosphere. The only thing that let our... More 

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PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "alk3714", It was a pleasure to welcome you to Pullman Auckland. Thank you for choosing to stay with us. I am so pleased that you had a wonderful stay, despite the hiccup you experienced on arrival. Thank you for your patience. Auckland is fortunate enough to showcase over 6 Music concerts in April together with the International Jazz Festival... More 

Saint Louis, Missouri
Top Contributor
91 reviews 91 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great central location in Aukland. Very nicely appointed rooms and really good service staff. Checkin and checkout very efficient. Curb staff very helpful with luggage and securing cabs. Overall a very positive hotel expereince.

Was this review helpful? Yes
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review

Dear "Tom T", I am delighted that you had a wonderful stay with us at Pullman Auckland and very much enjoyed the location of the hotel. Thank you for your kind comments about our team. They will be delighted with your feedback. Kind regards, Carly Saunders Quality and Attitude Manager More 

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