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Heritage Auckland

Travelers' Choice award winner
35 Hobson Street | PO Box 105-326, Auckland 1001, New Zealand
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Heritage Auckland
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Ranked #8 of 77 Hotels in Auckland
A recent review
4 of 5 stars reviewed yesterday
choenna Hong Kong, China
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942 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

Ideally located near the Sky Tower, Queens Street and the Harbourfront, Heritage Auckland was a great place to stay. We rented their top floor 2 bedroom suite that came with a large kitchen, 2 bathrooms, a large sitting room and a balcony overlooking the harbourfront. The kitchen was well stocked with appliances and utensils as well as a large selection... More 

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear choenna, Thank you for your review of Heritage Auckland after your stay with family earlier this month. I’m glad that you enjoyed the location of the hotel and the ease of access to key city based attractions, the CBD and the Auckland waterfront. The 2 bedroom suite that you stayed in does have great views across the city to... More 

Wellington, Wellington, New Zealand
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for a concert, in the room with two king beds. It was a great sized room and balcony. Not super modern but nice, clean and staff were great. The rooftop pool area is fantastic!! It made The hotel, and I would definitely stay again. I have stayed in many hotels in akl and I must say this... More 

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear Julie L, Thank you for reviewing Heritage Auckland after your recent stay with us. I’m glad that you enjoyed the great sized room that you stayed in with the added bonus of a balcony. It’s really pleasing to also read that you found the hotel to be clean and our team to be great. Our rooftop pool and gym... More 

Paraparaumu, New Zealand
1 review
5 of 5 stars Reviewed 3 days ago NEW

Always a warm welcome & excellent service, rooms are spacious and well appointed. A nice gift in the room & a welcome back note. For me it is a luxurious home away from home and very handy to my work location. Thanks

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear Christopher L, What a great review title, I really enjoyed reading your review this morning; it was a nice way to start the day. It is very rewarding to see such positive feedback from one of our loyal guests; we do strive to deliver an excellent experience to all of our guests. We look forward to welcoming you back... More 

Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel has been dressed up just enough to look too in photos. Which is great for the new media generation but there has to be better places to stay. I'll give it 3 stars for having a bed and and a roof. Both of which worked admirably. Oh and an oven, which was uncalled for and redundant.

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear James M, It’s fair to say that I found your review to be an interesting read after your stay at Heritage Auckland earlier this month. I am truly sorry that we didn’t meet your expectations. We do find that the oven in the guest room, that you have made mention of, are used on a regular basis by other... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Stayed here on our honeymoon - extremely warm welcome, all staff couldn't have been more friendly or happy to help. Thoughtful gift in our room to congratulate us on our wedding. Amazing breakfast - only downside is that it isn't included in the room price. Excellent location. Rooms are enormous! We'd stay again.

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear Siobhan G, Thank you for your submitting a review after your stay at Heritage Auckland earlier this month. It was really nice reading that you found our team offered an extremely warm welcome, were willing to help and that they couldn’t have been friendlier. We enjoy the opportunity to be able to recognise a special occasion when we’re made... More 

New Plymouth, New Zealand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great sized rooms. Excellent services. Yummy dinner great value three course $39 pre show special. Included in package full buffet breakfast. Service outstanding very welcoming. I will be back to stay next time in Auckland.

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear MJP1972, I really enjoyed reading your review today. I’m glad that you enjoyed the great sized room and excellent service from our team. The pre-show dinner menu is a good option and great value for money. It’s really nice to read that you’ll be back to stay the next time that you’re in Auckland. Thank you for taking the... More 

Waikanae, New Zealand
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in a suite which was huge, separate living area, small kitchen and a view of harbour bridge from window. While the room was generally was well appointed the bathroom was somewhat tired, vanity veneer warped from moisture. The bed was also queen size which I would have thought would have been king. The hotel seemed deserted. However I... More 

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear AngeNZer, Thank you for your review after your stay at Heritage Auckland earlier this month. It’s nice to read that you enjoyed your stay in a large suite with good in room facilities and good views across to the Harbour Bridge. We are looking to replace the vanities with issues that you’ve highlighted. We do have a number of... More 

Sydney, Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Great Stay at the Heritage. We were staying at another hotel down the road and were unhappy to stay the 2nd night so changed to this Hotel. Clean Friendly, great atmosphere. Pool on the rooftop looking over the waterfront. Room was excellent and had charm. Great price and very convenient. Would not look around next time in Auckland .. we... More 

Was this review helpful? Yes 2
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear Marg H, I really enjoyed reading your review; it is very rewarding for our team to read such positive feedback from our guests. I am delighted that you found Heritage Auckland to be clean and our team to be friendly, with a great atmosphere throughout the hotel. The hotel is full of character, with the art deco décor adding... More 

Hong Kong, China
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I had booked a car transfer through the hotel but waited nearly 30 minutes at the airport and... Nothing. I took a regular taxi and when I arrived at the hotel, no one was there to help with my bags and I had to bring a very heavy bag up a flight of steps to the lobby myself. Check in... More 

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear Hongkongtonyc, Thank you for your submitting a review after your stay at Heritage Auckland in March. Firstly I would like to extend my personal apologies for what was obviously an unsatisfactory experience throughout your stay; this certainly isn’t the type of experience that we look to deliver to our guests. It appears that your stay didn’t get off to... More 

East Riding of Yorkshire, United Kingdom
Top Contributor
147 reviews 147 reviews
23 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very spacious room, lovely really comfy 2 double beds, full size fridge,cooking facilities and balcony with table and chairs (shame there was no outside lighting)All the electric sockets were at floor level, tend to forget chargers etc, so a couple at unit height would be helpful. Breakfast choice was unbelievable, must be catering for every diet known to man !... More 

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear lindachambers, Thank you for your review after your stay at Heritage Auckland in February. I’m glad to read that you enjoyed your room and the in room facilities that added to your experience. Thank you for the point you have raised about the power points, this is something for us to look at when we next carry out a... More 

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