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Heritage Auckland

Travelers' Choice award winner
35 Hobson Street | PO Box 105-326, Auckland 1001, New Zealand
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Heritage Auckland
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Ranked #8 of 63 Hotels in Auckland
A recent review
4 of 5 stars reviewed yesterday
Holly B West Palm Beach, Florida, United States
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966 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Palm Beach, Florida, United States
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

I always visit Trip Advisor when going to a new place, and that's how I chose Heritage Auckland. It was a bit of a drive from the airport, but worth it. It has a great location, very close to Sky City and within walking distance to the harbor. The rooms are huge! After 18 hours on a plane it was... More 

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Northland Region, New Zealand
2 reviews
4 of 5 stars Reviewed yesterday NEW

Very happy with our stay, staff were all very friendly and helpful. early check-in was even better! Our room was lovely and clean and tidy, valet parking was pretty cool especially in CBD Auckland where the last thing you want to do is think about finding a carpark!

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear neededabreak2015, Thank you for taking the time to review Heritage Auckland on TripAdvisor, after your stay while in Auckland on business earlier this month. It was great seeing your review title; I know my team will enjoy reading that they provided friendly and helpful service during your stay. Our housekeeping team work really hard to ensure that all guest... More 

Quezon City, Philippines
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed in this hotel recently but actually it is already my second time. The room has a kitchenette and a great balcony that showcases the beauty of Auckland.The price is really value for its worth because of its prime central location.The staff are helpful and will definitely recommend this hotel.

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear jhenchan, Thank you for your review after your stay while on business earlier this month, it’s nice to see this was your second stay with us. I’m glad that you enjoyed the large room and great views that you had from your room; our central location makes it easy to get around the City area. It’s also pleasing to... More 

Hamilton, New Zealand
Contributor
18 reviews 18 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a rock solid Hotel that never disappoints. The facilities and healthy breakfast options are fabulous. The family rooms suit us well and are always comfortable. But the real stars of this hotel are the staff. In particular I'd like to mention Neil on front-of-house who always goes beyond the call of duty to welcome us back and meet... More 

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear FelicityJB, It is great to see that Heritage Auckland is a family favourite. I enjoy reading great feedback about our team and the service that they provide; in particular it is nice to see members of our team highlighted for their great customer service. We have already thanked both Neil and Maria for their service and ensured that they... More 

Auckland
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We booked one night at the Heritage for our 28th Wedding Anniversary.We chose the Romance Package and it was great. On arrival we received an envelope outlining what was included. We had valet parking for free.When we entered our room there was a red rose, a lovely bottle of sparkling wine ( chilled on the table) and a gift. The... More 

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear Leannebb, Congratulations on celebrating 28 years of marriage earlier this month. I was pleased to read that you found our romance package to be great and that you enjoyed the special touches provided. Thank you for taking the time to share your experience and rate Heritage Auckland with 5 stars on TripAdvisor. Kindest Regards Marcus Keenan General Manager More 

Wellington, New Zealand
Top Contributor
74 reviews 74 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for one night only for a business stop over. The location is extremely central and easy access from the motorway, all the City highlights like SkyCity, Queen Street and the viaduct are only a few minutes walk away. Staff appeared to collect my bags and park my car. Check-in was fast and hassle free with reception staff... More 

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear Bruce C, What a great review heading; it was rewarding to read your review when it came through today. I’m really pleased to read that our concierge team where there to collect your bags and park your car on arrival at the hotel, it’s also good to read that you found the check-in process to be friendly, quick and... More 

1 review
5 of 5 stars Reviewed 1 week ago

When we require a night in the City..........Well I must say that the experience was fantastic, as it always is. My thanks to you and your team for a wonderful stay. From the friendly welcome, the personally addressed letter on arrival, the front of house and the back of house staff. Outstanding. Wanted to stay longer!

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear Michael J. N, It was such a pleasure to see your rating and read your review after your stay at Heritage Auckland earlier this month. I’m so pleased to read that your experience was fantastic and that you find it always is. I know my team will really enjoy reading that you find the service that they offer is... More 

Hertfordshire, England
Top Contributor
80 reviews 80 reviews
39 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night at the Heritage but would have been happy to stay longer. The room was very spacious with a little kitchenette and a large balcony. Good sized bathroom with the usual necessities. Good roof top pool - not the greatest views but then in the middle of a city. Breakfast was excellent with a good range of... More 

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GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear Nicky E, Thank you for your review after your stay at Heritage Auckland in March. It’s nice to read that you enjoyed your stay in a very spacious room with good in room facilities and a big bathroom. We think the view from the pool deck is pretty good, however as you note we are centrally located and this... More 

Waihi, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Not a great start shown to a room with one bed room when it was quite clear to the reception there was three of us Plus she had our profile to go by ,The guy they sent to change rooms for us was quite matter of a fact . The bars shuts far to early and the wine by the... More 

Was this review helpful? Yes 1
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear Steve W, Thank you for your review after your stay at Heritage Auckland with family earlier this month. It was very nice talking with you earlier; as discussed I am very sorry that we allocated you a room with just one bed; looking at the reservation profile I see that our team upgraded you to a 1 bedroom suite,... More 

Chicago
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is spacious, having restored the former Farmer's Department Store location to a great hotel. My room was a "double double" with a huge multi-paned window that overlooked a court yard and the pool/gym area on the roof of an adjacent wing. the view at night was all twinkling lights of Auckland Harbour. The floorboards of the room were... More 

Was this review helpful? Yes 1
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review

Dear kruegemon, It was such a pleasure seeing your rating and reading your review this morning, after your stay at Heritage Auckland earlier this month. I’m pleased to read that you found the hotel to be spacious and that you enjoyed the character of the building, which was a key focus when the conversion from a department store was carried... More 

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One Bedroom Apartment with Terrace (54)
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One Bedroom Suite with City View (37)
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