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Heritage Auckland

Travelers' Choice award winner
35 Hobson Street | PO Box 105-326, Auckland 1001, New Zealand
Hotel amenities
Heritage Auckland
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Ranked #8 of 63 Hotels in Auckland
A recent review
4 of 5 stars reviewed 2 days ago
esbee9 California
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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California
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed 5 nights at the hotel in July. Great location - very close to the Skytower, i-Site office, shopping and the ferry. All within walking distance. We used the Airport Shuttle to the hotel and a taxi on the way back. Rates were comparable. Rooms are spacious. Grayline tour bus leaves from across the street which is very helpful.... More 

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Sydney, Australia
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Love the spacious room and the rooftop swimming pool. Great service from every stuff I encountered. Nice location - 5 min walk to sky tower, queen street, wynyard quarter, etc. Fully enjoyed the stay.

Was this review helpful? Yes
GM_Auckland_Heritage, Rooms Division Manager at Heritage Auckland, responded to this review

Dear S D, It was a pleasure to see such a positive review from you and thank you for choosing to stay at Heritage Auckland. Your comments about our pool and especially our staff was well received as we believe in offering a high level of service to all our guests, and I am pleased you experienced this first hand.... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Great location, great service, facilities heritage gave my daughter a gift for her birthday, really enjoyed our stay room was amazing will visit again, very professional, room was serviced beautifully even came back early evening to close curtains and place weather forecast cast for next day accompanied with chocolates!! Yummmy coffee machine highly recommend

Was this review helpful? Yes
GM_Auckland_Heritage, Rooms Division Manager at Heritage Auckland, responded to this review

Dear Patrice H, Thank you for taking the time to review Heritage Auckland. I am delighted to hear that everything went well for your daughters birthday and I am also pleased we were able to make this a special evening for you both. We appreciate the time taken sharing your review with our followers and we look forward to welcoming... More 

Coventry, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great place to stop in Aukland, just a couple of blocks off the main City Centre shopping streets, 100 metres from the Sky Tower complex, including a Casino, and just a couple of blocks in the other direction to access the Harbour frontage. Get an Airport Shuttle from the Airport, $35 Aus each way, taxi in the order of $100Aus,... More 

Was this review helpful? Yes 1
GM_Auckland_Heritage, Rooms Division Manager at Heritage Auckland, responded to this review

Dear DavidLH2001, Thank you for taking the time to share your review on TripAdvisor and for choosing Heritage Auckland as your place of rest and relaxation. Your kind comments regarding our location, service and breakfast was well received by the team and thank you for you sharing some valuable information about our city to our readers. Thank you again for... More 

Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Too bad we came when it was not so nice weather as the rooftop pool was beautiful, the hotel has great location although staff was not the friendliest. Rooms exceeded expectations, they were so spacious and clean! After travelling in 2 star hotels throughout my road trip of the North Island it was so nice to finish my stay in... More 

Was this review helpful? Yes 1
GM_Auckland_Heritage, Rooms Division Manager at Heritage Auckland, responded to this review

Dear Tania S, It was a pleasure to see such a positive review from you and thank you for choosing to stay at Heritage Auckland with your friends. Thank you for your kind comments about our rooms and it was fantastic to hear you finished your holiday on a high, staying with us. Please accept my apologies regarding your comments... More 

Whakatane, Bay of Plenty, New Zealand
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

We paid top dollar for two nights at the hotel. We had to phone the reception three times before our neighbours became less intrusive and shouting until 1:15 in the morning. Next day when we complaint (with lovely staff at reception) we were told that the people next door is permanent guests, so if we insisted, we could move into... More 

Was this review helpful? Yes 1
GM_Auckland_Heritage, Rooms Division Manager at Heritage Auckland, responded to this review

Dear Elsabe V, Thank you for your review and please accept my apologies for your experience at our hotel. I understand our General Manager Marcus Keenan as been in touch with you and hopefully we have the opportunity to change your perception of the Heritage Auckland. Kind regards, David Latu Rooms Division Manager More 

Wanganui
Level Contributor
104 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 1 week ago

Location: good, centre of Auckland and only a short walk to the viaduct harbour, queen street or the sky tower and casino. Price: very competitive and reasonable for the style, type and rating of the hotel. There are 2 accommodation blocks, the tower block and hotel block. In the past I have stayed in the hotel block, which has well... More 

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GM_Auckland_Heritage, Rooms Division Manager at Heritage Auckland, responded to this review

Dear Shane N, Thank you for your recent review and for your positive about our value and location. Please accept my apologies for your experience in our Tower side of the hotel and I understand you have spoken to our General Manager Marcus Keenan about why the room service trays were there, I hope you were satisfied with his explanation.... More 

Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a total of about 12 hours at the heritage Auckland and wish we could have spent more time there. It was beautiful! We had to leave earlier in the morning than they could serve breakfast to us so they prepared us each a boxed to go breakfast that was very nice!!! Great hotel!

Was this review helpful? Yes
GM_Auckland_Heritage, Rooms Division Manager at Heritage Auckland, responded to this review

Dear Kaylee R, It was such a pleasure seeing your review title and then reading through the review. Thank you for your kind comments about our breakfast and your overall positive outlook on our hotel, it was very pleasing to share your review with the team. We appreciate the time taken to share you review with our followers and we... More 

Auckland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The beds at Heritage hotels are unbeatable, we always have great stays. We requested a late checkout and it was no problem at all, the staff were a pleasure to deal with. The only issue was the noise above us of people walking around which was quite loud and went till quite late. Otherwise was a great stay

Was this review helpful? Yes
GM_Auckland_Heritage, Rooms Division Manager at Heritage Auckland, responded to this review

Dear inuski, Thank you for taking the time to share your delightful review on TripAdvisor. Thank you for your comments regarding our beds as they are the best in town. I was pleased to read that our staff could accommodate your late check out request and please accept my apologies for the noise experienced around the hotel. All guest feedback... More 

Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We had our annual conference here... The service was fantastic! Rooms were mixed. My suite was great and the beds were soft and comfortable. Bit too much road noise. Restaurant good but a bit cold with the high ceilings... Water pressure not good but nice big bath. Good for the price

Was this review helpful? Yes
GM_Auckland_Heritage, Rooms Division Manager at Heritage Auckland, responded to this review

Dear Shelley Blitz, Thank you for taking the time to review us on TripAdvisor. Thank you for your comments regarding our service and beds and we do appreciate your feedback regarding our water pressure and the surrounding road noise. We continually strive to improve our service and facility and it is only with your feedback that we can do this.... More 

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