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Hilton Auckland

#10 of 63 Hotels in Auckland
Certificate of Excellence
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147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
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1,253 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
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There are newer reviews for Hilton Auckland
See the most recent reviews
Amsterdam
Top Contributor
150 reviews 150 reviews
52 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed March 28, 2012

This is one of the best locations of any corporate Hilton I have ever stayed in. It is located at the end of a renovated pier with beaustiful views of downtown Auckland, the harbour and the North Shore (when it is not raining). Staff are always friendly and things get done properly. Breakfast is excellent. Because of the location there... More 

Was this review helpful? Yes
CPHIAKL, General Manager at Hilton Auckland, responded to this review

Dear PaulDAmsterdam, Thank you for posting your review on Tripadvisor, I appreciate your feedback. It was great to read your comments and I am pleased to see you enjoyed your stay. The hotel's location is unique in Auckland being located right on Princes Wharf and offering great views over the harbour. As noted by many we do have Cruise Ships... More 

auckland
1 review
4 of 5 stars Reviewed March 28, 2012

Johnny C's review is a funny read. Giving this pleasantly located hotel a one star because his view was "blighted" is unwarranted. Cruise ships stay in Auckland only one day, usually docking in the morning and leaving that same early evening, so I'm wondering that the ' rest of his stay' could not have been for very long. Could his... More 

Was this review helpful? Yes
CPHIAKL, General Manager at Hilton Auckland, responded to this review

Dear Cuvier, Thank you for taking time to post your review of the hotel on tripadvisor, I appreciate your feedback. Best regards, Chris Partridge General Manager More 

Auckland
2 reviews
2 of 5 stars Reviewed March 28, 2012

My partner and I booked the Hilton for a night away from home. We booked a harbour view room at the price of round NZ$500 for a night. What we didn't realise was that our romantic harbour view room would in fact be a cruise ship view room. We arrived mid-afternoon, to see a huge boat (and passengers gazing and... More 

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CPHIAKL, General Manager at Hilton Auckland, responded to this review

Dear bluevaliant, Thank you for your review of the hotel on tripadvisor, I appreciate your feedback. With the hotel sharing space with Auckland's Cruise Termnal there are ship arrivals particularly over the NZ Summer that do have an impact on the views from the hotel. We try to advise guest beforehand if ships are expected and I am sorry if... More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 28, 2012

I was booked and confirmed at this hotel recently. I got off my flight at 10pm and had to meet some colleagues. I rang the hotel at 10pm to say I was definitely coming but it would be late and under no circumstances should they give away my room. I was assured this wouldn't happen. I turned up at the... More 

Was this review helpful? Yes 3
Adelaide, Australia
Top Contributor
60 reviews 60 reviews
31 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 27, 2012

Pleasant modern hotel. Rooms spacious ,clean and well equipped. Food of good quality. Gym and swimming pool ( with a view of the harbour) Staff very friendly and helpful. Rates moderate. A welcoming inn. Firmly recommended.

Was this review helpful? Yes
CPHIAKL, General Manager at Hilton Auckland, responded to this review

Dear JBuckley43, Thank you posting a review of the hotel following your stay. I was delighted to read that you found everything to your expectations. We look forward to seeing you back in the future. Best regards, Chris Partridge General Manager More 

West Palm Beach, Florida
Top Contributor
101 reviews 101 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 27, 2012

The service is impeccable, and the atmosphere is outstanding. You can see all of the harbor, the Britomat, where you take ferries to other islands. The food is outrageous and I am a chef. But the harborview rooms, are breath taking, and very modern. The staff is so courteous. Don't miss the memorable place. Put it on your bucket list..!

Was this review helpful? Yes
CPHIAKL, General Manager at Hilton Auckland, responded to this review

Dear shecancook4u, Thank you for taking time to review the hotel on Tripadvisor, I appreciate your feedback. Great to see you enjoyed your stay and thanks for the recommendation to add the hotel to the "bucket list". We hope to see you back in the future. Best regards, Chris Partridge General Manager More 

Royston, United Kingdom
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed March 27, 2012

This was one of my most extraordinary hotel experiences. Hotels in NZ cane be very basic, but the Hilton seemed to have the sort of facilities one might expect of an International brand in a major city. The place looks modern and smart. The staff seem professional and friendly. Meals and service were of a fairly good standard. Our room... More 

Was this review helpful? Yes 2
CPHIAKL, General Manager at Hilton Auckland, responded to this review

Dear Johnny C, Thank you for taking time to post your review of your stay at Hilton Auckland in May 2011. I appreciate your feedback. I was pleased to see that you enjoyed your stay at the hotel but am sorry for the Cruise Ship experience. We make every attempt to advise guests that have reserved accommodation if a ship... More 

Auckland Region, New Zealand
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 18, 2012

Harbour location is gorgeous (though in some rooms you awake to find a your view has become a cruise liner's flank overnight!) and very handy to downtown, but it was the service that made my recent visit. My room wasn't ready on check-in - a mild irritation given it was 4.30pm-ish and I had to change for a business function,... More 

Was this review helpful? Yes
CPHIAKL, General Manager at Hilton Auckland, responded to this review

Dear JacquimNZ, Thank you for posting your review of the hotel, I appreciate your feedback. I was pleased to see that you enjoyed your time at the hotel and found our location suited your needs. Apologies that your room wasn't ready on arrival but I am pleased that we were able to provide you with a relaxing drink while waiting.... More 

NSW
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2012

We stayed here at the end of January. As a HHonors Gold member I received an upgrade to a higher floor and although we overlooked the apartments opposite we could see the harbour from the balcony. There was also a complimentary bottle of wine and two drink vouchers supplied. The room was well designed with the usual comfortable bed and... More 

Was this review helpful? Yes
CPHIAKL, General Manager at Hilton Auckland, responded to this review

Dear SkierMum, Thank for posting your review of the hotel on Tripadvisor following your stay in January, I appreciate your feedback. I was delighted to see that you enjoyed your stay at the hotel. I am sorry for the inconvenience caused by the shower seal and will certainly follow that up. Thanks for choosing to stay with us and I... More 

Singapore, Singapore
Top Contributor
92 reviews 92 reviews
66 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed March 14, 2012

We decided to stay for a couple of days in Auckland city and booked Hilton Hotel at the waterfront. Our room is 428 which faces private apartments, you've to pull the curtain constantly. We also got a room for my partner's brother at room 426. The gym is located on the same floor. Room 426 is nearer to the gym... More 

Was this review helpful? Yes
CPHIAKL, General Manager at Hilton Auckland, responded to this review

Dear SuperShan1, Thank you for taking time to post a review following your stay at the hotel. I have noted your feedback and am very disappointed that you did not enjoy a great stay with us. I am sorry that we could not provide you with rooms that more suited your expectations on this occasion. I am also sorry that... More 

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