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Hilton Auckland

#10 of 63 Hotels in Auckland
Certificate of Excellence
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147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
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Hilton Auckland
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Hilton Auckland
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1,219 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Auckland
See the most recent reviews
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2013

As a regular visitor to the hotel, I enjoy the great amenities and location. Unfortunatley it does not have an executive lounge which provides some challenges for meetings. Additionally it is surrounded by some outstanding restaurants

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Richard J Thanks for taking the time to post your review of the hotel on TripAdvisor. I was delighted to note that you enjoy the hotel’s convenient location with easy access to many first-rate dining establishments close by. We look forward to welcoming you back in the future. Kind regards, Roger. More 

Brisbane, Australia
Top Contributor
66 reviews 66 reviews
28 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed May 1, 2013

I recently stayed here for one night, and the staff were great. The room was somewhat of a hilton average. Nothing too impressive. what was a bit annoying but didn't bother me, was the huge cruise ship attached to the side of the building. No exec lounge is a bit of a bummer too, although as gold you get some... More 

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear OzBJM Thank you for posting your comments of Hilton Auckland on TripAdvisr. It was our pleasure to have you stay with us and I was delighted to read that you were impressed with the hotel’s waterfront location and that the team took good care of you. I apologise in regards to the cruise ship that was moored beside the... More 

Bendigo, Australia
Top Contributor
59 reviews 59 reviews
37 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 1, 2013

We have stayed in many Hilton hotels but keep coming back to Auckland as our favourite. The hotel is ideally situated on the pier with unique architecture such that you find yourself sitting on your balcony for all the world feeling you are woven into the life of the beautiful harbour. The view, especially after dark, is intriguing with ferries... More 

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear CandJ60 Thank you for choosing to stay at Hilton Auckland and it was our absolute pleasure having you with us. We were delighted to read that you had a very memorable and relaxing stay enjoying the hotel’s spectacular location and harbour views from your room. The team and I look forward to welcoming you back in the future and... More 

London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 28, 2013

Nice Hilton hotel we chose because it is right on the water front. We had a lovely balcony to relax on and the view over the bay was great. It was also nice and quiet being on the water. The staff are helpful and we enjoyed our stay. It is also very central to the city.

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Dbee54g Thank you for your review of Hilton Auckland. We were delighted to learn that you experienced a very relaxing and memorable stay at the hotel. We really appreciate your feedback and look forward to welcoming you back in the future. Kind regards, Roger. More 

Sydney, Australia
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 28, 2013

We had a lovely king size room overlooking the harbour. Fortunately our view was not obstructed as their were no cruise ships docked at the wharf during our 5 day stay. Fish, the hotel restaurant is excellent. The staff, both in the hotel and the restaurant were consistently friendly and obliging. Highly recommended. I was there on business, however my... More 

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Gillian T We were delighted to note that you had a very comfortable stay at the hotel and that you enjoyed the spectacular harbour location. Thank you for posting your review of the hotel onto TripAdvisor and we were delighted to read your feedback in regards to FISH restaurant, which is without a doubt one of the best waterfront... More 

Perth, Australia
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 26, 2013

excellent location, very short walk to ferries, main shopping precinct, and the new wharf area. Plenty of places to eat, on the quay, round the corner, and down the wharf district Rooms as per usual, very clean, harbour view great, but you can wake up with a large ship outside your window, which was ok for us, as we disembarked... More 

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear ammark57 Thank you for taking the time to post your review onto TripAdvisor. Your membership with Hilton HHonors is very much appreciated and it was a certainly a pleasure to welcome you to the hotel. The team and I appreciate your feedback on the hotel’s facilities and pristine location in New Zealand’s City of Sails. We were delighted to... More 

UK
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 26, 2013

The Hilton Auckland is in a truly dramatic location overlooking the harbour in a revamped quay side area. White with loads of glass, this Hilton is perfectly situated if you want to explore Auckland by ferry (the terminals are a short walk away), or meander around the restaurants of the Quay Street and up to the main commercial and shopping... More 

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Jezzr Thank you for posting your complimentary review on TripAdvisor. It was a pleasure having you with us. I was delighted to read your feedback in regards to your wonderful experience at the hotel, enjoying the convenient harbour location, magnificent views and our wonderfully placed FISH restaurant. We look forward to welcoming you back and extending our Hilton hospitality... More 

San Rafael, California
Top Contributor
110 reviews 110 reviews
69 hotel reviews
1,182 helpful votes 1,182 helpful votes
2 of 5 stars Reviewed April 22, 2013

Let me start off by saying we are Hilton Honors members and have stayed at numerous Hilton Hotels in several countries, as well as hundreds of hotels of other brands. I specifically chose Hilton over some other hotels in Auckland because I felt I could be confident in the quality, as we have had many wonderful Hilton experiences in the... More 

Was this review helpful? Yes 6
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear MelissaBradley Thank you for posting your detailed review on TripAdvisor following on from your stay with us last November. I was disappointed to note some of your comments and have most certainly taken the time to read through these and share your comments with the management team. I was disappointed to note that your family felt neglected and not... More 

Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 22, 2013

We had a great weekend - The restaurant (Fish) for dinner was fantastic - service was very friendly and nothing was a problem. Only issue is the rooms are not well soundproofed if you have a noisy neighbor - Breakfast was nice - but nothing special. But will stay here again.

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear JamesSMBeck Thank you for posting a review on your recent experience at Hilton Auckland; your feedback is very much appreciated. I was delighted to note that you thoroughly enjoyed your weekend and had a wonderful experience in FISH restaurant. We look forward to welcoming you back and extending our Hilton hospitality experience to you once again. Kind regards, Roger. More 

Gold Coast Australia
Top Contributor
90 reviews 90 reviews
49 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed April 20, 2013

An excellent Hilton with so many great features. Gold level Hilton Honors get more benefits here than any other Australia NZ Hilton I think. Staff were great especially concierge though Front Desk were not friendly or helpful and the only 2 staff here I saw in 3 days were both in training. Fish restaurant was very good and the manager... More 

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear TCK33 Thank you for taking the time to post your ‘great stay’ review on TripAdvisor. I was delighted to read your feedback and thank you for your kind compliments in regards to the hotel and our team members in both Concierge & FISH restaurant. We are committed to ensure a relaxing and enjoyable experience to our guests in what... More 

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