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Hilton Auckland

#10 of 77 Hotels in Auckland
Certificate of Excellence
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147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
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1,160 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hamilton, New Zealand
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great location, friendly staff, nice clean rooms, outdoor pool interesting looking over harbour. Beds are VERY comfy! Would stay again if there was a deal going as is at the higher end of the scale (but it is 5 star!). Parking team are efficient and well trained - polite friendly etc.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Portsmouth, United Kingdom
Top Contributor
131 reviews 131 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of the Auckland Hilton could hardly be better. The harbour views lose nothing even in a stay of several days. There is a little noise from all the ferries coming and going and from some nearby commercial properties. Prospective guests should know that cruise ships, which mostly use Queens Wharf, can moor at Princes Wharf. One did during... More 

Was this review helpful? Yes 1
Auckland Region, New Zealand
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The reason you stay at the Hilton over another chain is for the service, which is excellent. Absolutely all staff we encountered were friendly, helpful,and accommodating and are the Hilton's greatest asset. We had a sea-facing room, which are really the only ones to get, and you definitely need to make sure a cruise ship isn't docked during your stay.... More 

Was this review helpful? Yes 1
Adelaide
Top Contributor
219 reviews 219 reviews
49 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 1 week ago

Went and had a coffee in the end of pier coffee shop or bar. The view is fantastic with great seating. Would have given it a higher rating but for the wait (which the lad did warn us about). We sat outside.

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Sydney, Australia
1 review
3 of 5 stars Reviewed 1 week ago

room ok but as a business traveller I rely on a decent quality internet connection in order to be productive on the road. Do not expect to be able to connect even to the local newspaper using the Hilton Auckland's internet connection

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Southington, Connecticut
Top Contributor
138 reviews 138 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed two nights here and have to say the location is perfect. It is near to all sorts of activities and restaurants as well as the ferry service. The staff was very accommodating and helpful and the food (breakfast only) was plentiful and good. The rooms are spacious, clean but for me the bed too soft. In other reviews... More 

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear kis229 Thanks for sharing on TripAdvisor and we are delighted you enjoyed the experience at Hilton. We certainly are proud of the hotel’s unique waterfront location where one can relax in the ambience of the city’s harbour views, yet be so close to the surrounding mecca of activities going on within Downtown Auckland, all within such easy walking distance.... More 

Wiesbaden, Germany
Top Contributor
60 reviews 60 reviews
15 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights last month after our cruise ship docked and it was excellent. Easy walk, even pulling two bags to the hotel. Front desk staff was excellent. Not able to get into a room but stored our bags while we went out with a walk around with my daughter, who lives in Auckland. They called us... More 

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear JDB1958 Thank you for choosing to stay at Hilton Auckland post your cruise ship holiday and for placing a review on TripAdvisor. We welcome your feedback on the experience, especially with such ease of transferring off the ship to the hotel. It was a pleasure having you with us and we look forward to welcoming you back to the... More 

Columbus, Ohio
Top Contributor
174 reviews 174 reviews
49 hotel reviews
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

It is possible to find the schedule of the port to determine if a ship will be blocking the hotel's view of the harbor, which is worth considering since the embarkation and disembarkation is a choke point for hotel guests getting out of the hotel to downtown and to the rest of the wharf. Taxis are focused on the cruise... More 

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear OttoSchwartz Thank you for sharing on TripAdvisor; we appreciate your review. I am delighted you enjoyed the unique waterfront location of our hotel. It certainly does allow you easy access to many of the delights of the Waitemata Harbour and the CBD, all within walking distance. In addition, thank you for your kind understanding in regards to the summer... More 

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hilton have sign in their rooms "If you are not satisfied, let us know". well,I am letting you know. Long weekend in a city hotel should mean a quiet time, unless the hotel warns one of construction or... so we booked a $700 room with a sea view in the Hilton. . Upon arrival we saw this a perfunctory generic... More 

Was this review helpful? Yes 4
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Ricardorenard Thank you for sharing with us your disillusionment regarding your recent stay at the hotel. I do sincerely apologize that your experience with us fell short of your expectation with a cruise ship docking beside the hotel. We certainly endeavour to inform all of our guests when there will be cruise ships in port so that guests are... More 

Hamilton, New Zealand
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is lovely, really clean and modern with amazing views. We booked through Wotif and got an amazing deal on their mystery hotel package, if I had paid full price for the room I would have been extremely disappointed. We looked out of the window in the morning and there was a cruise ship as tall as the hotel... More 

Was this review helpful? Yes
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear o_beky Thank you for sharing on TripAdvisor and I am pleased you enjoyed the ambience of our waterfront hotel. I am very sorry that you were not pre-warned that there would be a cruise ship docking beside the hotel. We endeavour to inform all of our guests at the time of booking when there will be ships arriving; regretfully,... More 

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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand
Hotel Style:
#5 Family Hotel in Auckland
#8 Romantic Hotel in Auckland
#9 Luxury Hotel in Auckland
#11 Business Hotel in Auckland

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