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Hilton Auckland

#10 of 77 Hotels in Auckland
Certificate of Excellence
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147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
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Hilton Auckland
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1,210 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Top Contributor
55 reviews 55 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our second trip to NZ this time though it was for six weeks and would cover the entire three Islands of NZ. As with our last trip many years ago Hazel and I head for a safe (known) watering hole to get over any Jet Lag (26hrs of travel) and regroup. The place we head to in Auckland... More 

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Auckland, New Zealand
1 review
5 of 5 stars Reviewed 5 days ago NEW

Had a great stay at the Hilton Auckland - staff were welcoming and went out of their way to help make it a special occasion for a birthday with some nice touches. Dining at Fish was excellent with staff very accommodating and Bellini had knowledgeable and friendly staff for cocktails, with the harbor views from the room really nice -... More 

Review collected in partnership with Hilton Hotels & Resorts

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Nathan T Thank you for taking the time to complete an online hotel survey and opting to post your review on TripAdvisor. In addition, to my previous email correspondence acknowledging this survey, it was our absolute pleasure to ensure that your special stay was a memorable one. The hotel’s unique waterfront location certainly does set the scene to enjoy... More 

New South Wales, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Fantastic location situated on Auckland Harbour. The hotel was beautifully furnished and the bed was divine; like sleeping on a cloud. Customer service throughout the hotel was excellent with a particular mention to Israel and the valet team who were warm, friendly and helpful. The reason I am giving this a 4 star rating instead of 5 stars is that... More 

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Nelle M Thank you for posting your review on TripAdvisor. I welcome your feedback and am glad to read that you enjoyed the hotel’s stunning harbour location and favoured the hotel’s style and guest room furnishings. Having noted your comments regarding internet charges, this is taken in the constructive manner intended. Nelle M, once again thank you for your... More 

Frauenfeld, Switzerland
1 review
3 of 5 stars Reviewed 1 week ago

- Good location - Good service - You have an overall renovation backlog in this hotel, the product looks tired, also structurally - The noise level of your mini bar is too high ( suite 304 ) - Your kitchen smell throughout your restaurant and especially during breakfast hours is unpleasant. Your ventilation system requires replacement ( see above renovation... More 

Review collected in partnership with Hilton Hotels & Resorts

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Chrysostomos K Thank you for opting to post your review of Hilton Auckland on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, I am delighted you enjoyed the location and service at our waterfront hotel. We appreciate your feedback on the concerns you encountered during your time with us and please be assured that... More 

Melbourne, Australia
Top Contributor
87 reviews 87 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here a few times as it is in a great location (near good restaurants, views to the Harbour and Devonport, close to the ferry terminal and motorway access). The rooms are modern and clean (with good beds and bathrooms) and the service is usually really good. As some other reviewers have noted you can open the blinds... More 

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Ross F Thank you for posting your enlightening review on TripAdvisor. We appreciate your feedback and I am delighted to read that you enjoy the hotel’s stunning waterfront location, taking the time to explore the delights of the city, all within such close proximity. Ross F, thank you for your continued loyalty to Hilton Auckland. It is our pleasure... More 

new york
Top Contributor
73 reviews 73 reviews
32 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

On our recent trip to Auckland, we booked a harbor view room. Imagine our surprise when we checked in and opened the curtains to look out onto a cruise ship balcony with people on it. They were about 10-15 feet away from our balcony door. The next day another cruise ship and another balcony. The third day, a third ship...... More 

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear retiredearly Thank you for posting your review on TripAdvisor. I do sincerely apologise in regards to the cruise ships being moored beside the hotel during your time with us. We endeavour to inform our guests at the time of booking when there will be ships arriving into port. Regretfully, this is sometimes not possible dependent on the booking channel... More 

Seattle, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed here on the start our honeymoon and the staff, accommodations and location of the hotel overlooking the harbor, couldn't have been more special for a lifetime memory. The General Manager even had a personal note of congratulations awaiting us for a lifetime of happiness on our marriage. Very class touch. Perfect location to walk throughout the highlights of... More 

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Lauren R Congratulations on your recent wedding and it was our absolute pleasure to welcome you to our waterfront hotel for the honeymoon celebrations and ensure that you had a memorable experience. I am delighted you took the time to explore the delights around and about. The hotel’s waterfront location is a prime vantage point, allowing you to enjoy... More 

Johns Creek, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

Super location by the harbour...nice views ...modern, up to date... guest room layout was perfect for our needs. Staff was professional and helpful. Shopping and restaurants were within walking distance. A great find.

Review collected in partnership with Hilton Hotels & Resorts

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HIAKL, Director of Operations at Hilton Auckland, responded to this review

Dear Rusty C Thank you very much for opting to post your favourable review on TripAdvisor. As per the hotel’s previous correspondence acknowledging the online hotel survey you completed, it was our absolute pleasure to welcome you to our waterfront hotel and ensure that your stay was a memorable experience. We are delighted you took the time to explore the... More 

Frankfurt, Germany
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Hilton for 2 nights. The location is incredibly beautiful right at the Harbour. Also all the major spots can be reached by foot. The stuff is very, very friendly! The rooms can't be any better. Our balcony had a wonderful view. Breakfast has everything your heart wants from vegemite to sweets. If you have a chance... More 

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HIAKL, Director of Operations at Hilton Auckland, responded to this review

Dear Obsti_M Thank you posting a review on TripAdvisor; we are delighted you enjoyed the experience. It is great to read your praise on our team member service and memorable breakfasts on FISH terrace, which is without a doubt one of the best waterfront locations in Auckland. Thank you for choosing Hilton Auckland as your preferred accommodations and we look... More 

Hendersonville, North Carolina
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One's first impression is that the hotel is a bit hidden at the end of Prince's Wharf. That is soon replaced by a warm welcome and prompt check-in experience. The second - story room has a good view of the marina and the city is beautiful from the balcony at night. There is a bar with harbour views that is... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear ebinde Thank you for opting to post your review of the hotel on TripAdvisor. As per my correspondence acknowledging the online hotel survey you completed, the team and I are delighted you enjoyed the experience and took the time to relax amidst the ambience of Auckland’s Waitemata Harbour. Thanks for choosing to stay with us and we look forward... More 

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