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Hilton Auckland

5.0 of 5 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
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Certificate of Excellence 2014
Hilton Auckland
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Hilton Auckland
Hilton Auckland
Hilton Auckland
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1,079 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Top Contributor
94 reviews 94 reviews
25 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the initial email enquiry, to the check out, the service and attention was faultless. The room was of reasonable size and well equipped. The beds are super comfortable. The position on the waterfront provides good access, including to the ferries. If you have not been to Auckland before, do use the very efficient ferries. I recommend a trip across... More 

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Trumbull, Connecticut
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

It was a beautiful hotel. Wonderful helpful staff and clean rooms. The location was great and walkable to all of the main attractions and right next to the ferry station. My only issue was that during my 7 day stay there two cruise ships came to shore and docked right next to the hotel completely obstructing your view. The boats... More 

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Auckland, New Zealand
1 review
1 of 5 stars Reviewed 1 week ago

It is very disappointed to have the bad attitude & service level when I need to communicate with the front desk staff & restaurant this trip. As my second time to stay in Hilton, Auckland. I will never do it again.

Review collected in partnership with Hilton Hotels & Resorts

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Wingleungmax L Thank you for posting your feedback on TripAdvisor. Naturally I am very disappointed to note your feedback regarding customer service. We strive to offer a memorable experience for our valued guests and I am sorry that you have left with a less than satisfactory impression of the hotel. Please feel free to contact me directly via email... More 

Zurich, Switzerland
Top Contributor
98 reviews 98 reviews
98 hotel reviews
275 helpful votes 275 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff and management at the Hilton Auckland surprised me with a quality in service and accommodation which I did not expect at this level. I have stayed in quite a number of Hilton hotels (because I generally like them and they suit me well) and also experienced some outstanding service. At the Hilton Auckland, all staff has been attentive,... More 

Was this review helpful? Yes 1
Sydney, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I have stayed at the Hilton Auckland many times on my frequent business trips to NZ. This place is pretty much what you want in a modern hotel: well appointed, clean, relatively spacious, good lobby/bar and restaurant. But it's the location that really sets the Hilton apart from its competitors in Auckland (which by the way is poor in international... More 

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Oxford, United Kingdom
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

I was all set to give the Hilton 5 stars but simply cannot bring myself to do it when the Hilton charge $30 a day for room Internet. Yes it's free in the lobby but not elsewhere. These days it's table stakes to get free wifi Anyway on to all the positives, lovely room over looking the harbour, comfy beds,... More 

Was this review helpful? Yes 1
Steyning
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

After my first visit earlier in 2014, I was recommended to try the Hilton and it was a good choice. The hotel is in a lovely location on a revitalised wharf looking out into the harbour. The wharf contains a good selection of bars and eateries. I found the hotel team very helpful creating a warm welcome. Rooms were very... More 

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Seabeck
Top Contributor
132 reviews 132 reviews
65 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed 1 week ago

This review is based on the price we paid for the night and what we received in return. When we arrived at 5PM we wanted to check in, in our two rooms we had reserved. We were told, that only one room was ready as the second room was occupied by someone who wanted to sleep in. I do understand... More 

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Auckland, New Zealand
1 review
5 of 5 stars Reviewed 2 weeks ago

Hilton in Auckland is excellent place to stay, it with mix of luxury and comfort. Very friendly staff. Excellent Harbour view from the Hotel and the entire experience has been nothing but great! The place is located close to CBD, very accessible to CBD...

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Umesh B Thank you for taking the time to complete an online hotel survey and opting to post your review on TripAdvisor. It was our pleasure to welcome you to Hilton Auckland and we are delighted you enjoyed the ambience of our waterfront hotel. We look forward to welcoming you back on future stays. Kind regards, Roger. More 

HAVELOCK NORTH, New Zealand
1 review
5 of 5 stars Reviewed 2 weeks ago

I just love staying at this Hotel, its the best in Auckland - Everything is perfect especially the location and its access to great Restaurants and Bars. Every little detail is considered to ensure you are extremely well looked after.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Jane D Thank you for opting to post your favourable review on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, it was our absolute pleasure to welcome you to the hotel and I am delighted you enjoyed the experience. We look forward to having you stay with us again. Kind regards, Roger. More 

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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton EMEA, Orbitz, Cheap Tickets, Hotels.com, Agoda, HotelTravel.com, Priceline, Despegar.com, Odigeo and Tingo so you can book your Hilton Auckland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand
Hotel Style:
#7 Romantic Hotel in Auckland
#9 Luxury Hotel in Auckland
#10 Family Hotel in Auckland
#11 Business Hotel in Auckland

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