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Hilton Auckland

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147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
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1,311 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
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All months
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Comfortable bed tick. Excellent bathroom with decent sized bath,good shower and decent water pressure,tick. Good reasonably priced breakfast,tick. Nice friendly staff,tick. It does feel a little soulless which is probably down to the modernist building and slightly out of the way location.

Was this review helpful? Yes
MELBOURNE, Australia
5 of 5 stars Reviewed 3 days ago NEW

The breakfast at this hotel was the BEST we have EVER experienced. It was amazing. Once they complete the upgrade to foyer and bar it will be a great hotel. Great location down on the Harbour. Staff were very helpful.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
London
3 of 5 stars Reviewed 4 days ago NEW

Room service deliveries can be cold, breakfast is over-priced and some of the food, particularly the hot breakfast, is not the best quality. I would recommend saving $ and eating out. The rooms are very clean and quiet. Outside noise is not an issue at all. TV channels are limited, and, in a city where most places close by 9pm,additional... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tauranga, New Zealand
2 of 5 stars Reviewed 5 days ago NEW

Noisy fridge, noisy air conditioning and low level screaming party people till 3am in the morning. What a nightmare!!! The head of the bed was lower than the foot end. And the breakfast was cold. Don't even think about going there!!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Michael K Thank you for sharing on TripAdvisor and also for taking the time to complete a hotel online survey following your recent stay. Naturally I am very disappointed to read your review, however am aware that the hotel’s Director of Operations has personally contacted you to further discuss the details of your experience at Hilton Auckland. Kind regards,... More 

Indianapolis, United States
5 of 5 stars Reviewed 5 days ago NEW

Great hotel right next to the circular quay and convenient to all water taxi travel. Close to restaurants and downtown area. Walking distance to PWC tower and several other pubs. Great experience and would stay here again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Joseph S Thank you for opting to share a review on TripAdvisor and for completing a hotel online survey. Further to my earlier correspondence acknowledging the survey, I am glad you enjoyed the Hilton experience on the Waitemata Harbour. Hilton Auckland certainly does feature a prominent location on Princes Wharf and we are delighted you felt right at home... More 

Lahti, Finland
Level Contributor
14 reviews
7 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Sight from our room were so beautiful. Renovation in lobby were littlebit disturbing. But that is for better future i hope. Location was excellent for us and service is very good. Totally recommendable hotel.

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Olli L Thank you for recommending Hilton Auckland on TripAdvisor. We are pleased you enjoyed your time with us, relaxing amidst the stunning harbour views on offer and enjoying the hotel’s unique waterfront location. We are excited as the hotel prepares to open a brand new lobby and Bellini bar experience for our guests and we appreciate your understanding... More 

Christchurch, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Once again we were thoroughly delighted with the excellent customer service received from all staff in every capacity. Room presentation was superb, as was the food in Fish Restaurant, and the harbour views - fantastic!! That's why we keep going back !!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear cgoppy Thank you for opting to share a review on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, it was our pleasure to welcome you back to the hotel. Thank you for your loyalty and we are delighted you enjoy the ambience and location of our waterfront hotel situated on Prices Wharf beside the... More 

Honolulu, Hawaii
5 of 5 stars Reviewed 1 week ago

We had a wonderful experience here. We had the 'Bow Suite' which jutted out into the harbor. Wonderful views of the water and passing ferries. Housekeeping stopped by every night to offer bottled water and chocolate. The location is central to a lot of eateries, bars, etc... The concierge was helpful in arranging our taxi to the airport. It was... More 

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Erick D Thanks for sharing your experience on TripAdvisor. I am delighted you enjoyed the splendour of the Hilton Bow Suite and that this totally met your expectation. These suites certainly do offer an amazing vantage point with splendour views across the Waitemata Harbour and to Auckland’s Harbour Bridge. It was our pleasure to be of service to you... More 

Brisbane, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

All staff were friendly and welcoming. Looking past the current renovations the hotel is well presented and clean. Room was also very clean and comfortable. View from harbour side bow room is spectacular, takes in 270 degrees from the harbour bridge around the harbour to the city centre. Happy to recommend and would stay here again.

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Nigel M Thank you for posting a review of Hilton Auckland on TripAdvisor. I am glad you both enjoyed your time with us and thank you for your understanding with the hotel's current makeover works, as we prepare to open a brand new Bellini bar and lobby experience. We appreciate your complimentary feedback and hope to welcome you back... More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I returned to the Hilton in Auckland after previously visiting a couple of years ago. The hotel is located on Princes Wharf in Auckland, right on the water, about a 5 minute walk from the Ferry Terminal. This means if you're travelling solo or as a couple, you can jump on the Airbus from Auckland Airport for $16 and arrive... More 

Was this review helpful? Yes 4
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear JMFK_JMFK Thank you for posting your informative review on TripAdvisor. I am delighted you took the time to enjoy some of the city’s delights and experience the facilities in the hotel. The Bow Suites certainly do have fantastic panoramic views across Auckland’s Waitemata Harbour. We are excited as the hotel prepares to open a brand new Bellini Bar and... More 

Hotel Review Summarization

What travelers say

  • Great location(7)
  • Cruise ship(6)
  • New Zealand(3)
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