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Hilton Auckland

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147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
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1,279 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Level Contributor
175 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I do have to say, we had a nice stay here. I don't think this is the nicest Hilton just property and location wise (although the views are great, if you can get one), but it makes up for that with service and extras. The breakfast is wonderful with lots of options and very fresh food. The rooms are smaller... More 

Was this review helpful? Yes
Auckland Region, New Zealand
Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW

We needed somewhere special to celebrate our 10th anniversary we chose Hilton, our room was great awesome views of the water that you could never tire of. The huge tub was lovely to soak in with a glass of the mini bar wine (which was very nice). We had some pre dinner drinks in Bellini down stairs which came with... More 

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear thegecks Congratulations on your recent 10th Anniversary and thanks for choosing to stay at Hilton Auckland and post a review on TripAdvisor. It is really satisfying to read that you had a relaxing and enjoyable stay at the hotel and took the time to indulge to ensure your celebrations were memorable! We are very happy to be part of... More 

AKL, New Zealand
1 review
5 of 5 stars Reviewed 6 days ago NEW

Nothing is too much bother with the Hilton. Just ask and people will do all they can. Good service and great location. Loved the breakfast and want the recipe for the Bircher Muesli. Worth the extra as you can see and feel the difference.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Trish & Alan L Thank you for taking the time to complete an online hotel survey and opting to post a review of Hilton Auckland on TripAdvisor. As per my previous correspondence, acknowledging the survey, we are delighted you enjoyed the hotel’s ambience and water front location, all served with spectacular views across the Waitemata Harbour! The team and... More 

2 reviews
4 of 5 stars Reviewed 1 week ago NEW

My fiance and myself stay two nights. Staff were very nice and accommodated our stay. Our room was cosy and the food was brilliant. The only thing to point out is the broken tiles that need replacing on the balcony. Being a selling point for the room, stepping out onto a sinking broken tile is not very appealing. but overall... More 

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Alina M Thank you for placing a review on TripAdvisor and I am pleased to read that you enjoyed your experience at our waterfront hotel. I do apologize for the broken balcony tiles and am pleased to advise that the hotel’s maintenance and operations team are currently undertaking works to fix the issue. Thank you for choosing to stay... More 

New Delhi, India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an excellent hotel if (repeat, if) you can get a waterside room with a balcony. The alternative can be a room with the usual sealed windows gazing upon... another room with sealed windows. In short, pay for or wangle the upgrade. Once you're in, there's the question of restaurants: the hotel's is not cheap but it's good to... More 

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear NormanIsMyGame Thank you for reviewing Hilton Auckland on TripAdvisor; we appreciate your evaluation. The hotel certainly does deliver a unique and interesting location and it is great that you took the time to explore some of the city’s local attractions. I look forward to welcoming you back on future travels, should you be returning to the ‘City of Sails’.... More 

Nelson, New Zealand
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

My sister and I were fortunate enough to be treated to two nights at the beautiful Hilton Hotel and felt a little nervous that we would find it all a bit 'posh'. Yes it was posh but the staff were extremely welcoming and nothing was too much of a problem. Questions were answered with a smile, any request taken care... More 

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Lenore H Thank you for recommending Hilton Auckland on TripAdvisor. The team and I are delighted you enjoyed a regal time with us and enjoyed the hotel’s stunning ambience alongside Auckland’s Waitemata harbour. We hope to one day have another opportunity to welcome you back on future stays. Kind regards, Roger. More 

San Diego, United States
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

As a first time visitor to Auckland, the Hilton Auckland staff ensured we had a fun and memorable stay. Every person we met from the front desk, restaurant, housekeeping, bellmen, and concierge provided excellent service. They made us feel at home away from home. The location by the wharf gave us easy access to ferry boats. We walked one night... More 

Was this review helpful? Yes 1
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear June B Thank you for sharing a review on TripAdvisor and we are delighted you and your family had a memorable and fun stay at Hilton Auckland, taking in some Kiwiana excursions along the way! Noting your feedback, we are delighted you enjoyed our waterfront hotel experience. FISH restaurant certainly does offer a relaxing dining environment with spectacular views... More 

Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Is the hotel we pick when visiting Auckland Has great staff whom are switched on to customer needs First stay waterside room second two days the other side but on both occasions rooms were nice and quite We booked an extra night and they then wanted to charge a much higher rate for both nights which I thought was a... More 

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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Geoffbec It was a pleasure to welcome you to Hilton Auckland as a Hilton HHonors traveller and I thank you for sharing a review on TripAdvisor. We appreciate your feedback and are glad you enjoyed the team’s professional and informative service and that you enjoyed a relaxing stay at our waterfront hotel. We look forward to seeing you back... More 

Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed at the Hilton Auckland, & had a relaxing stay. The staff were friendly and extremely helpful, the room was clean and spacious, and Fish restaurant (& even the nearby cafes for that matter) had amazing food! The near-by ferries made day trips easy - we'd definitely stay there again.

Was this review helpful? Yes
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Julia W Thank you for sharing your feedback on TripAdvisor and we are pleased you enjoyed the ambience of the hotel and took some time to indulge in leisure activities on the harbour and in and around the waterfront, all in such close proximity to the hotel’s location on Princes Wharf. We look forward to welcoming you back on... More 

Sydney, Australia
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

If you took away their logo's - this could be any hotel. A cookie cutter approach that means nothing feels like it was designed to be there, leaving you feeling that this very generic hotel wasn't good value. The staff were very friendly, polite and helpful - can't fault them. But for the money I could suggest other hotels in... More 

Was this review helpful? Yes
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Arnosx Thank you for taking the time to post a review on TripAdvisor. I am pleased the team took good care of you and you enjoyed the hotel’s stunning waterfront location alongside the Waitemata Harbour. Noting your comment regarding value for money, this is disappointing, We aim to provide an experience in keeping with price paid and I am... More 

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