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All 77 Auckland hotels

The Surrey Hotel

4.0 of 5 Hotel   |   465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
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The Surrey Hotel
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Ranked #38 of 77 Hotels in Auckland
A recent review
3 of 5 stars Reviewed January 20, 2014
Dubjays
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92 reviews from our community

Traveler rating
    15
    29
    34
    9
    5
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36
20
4
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Surrey Hotel
See the most recent reviews
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 20, 2014

On a two night visit to Auckland for Motat, Zoo, and cricket at Eden Park the Surrey was a fair priced option (booked through Expedia) nicely located in Grey Lynn, giving us easy access to these and other central venues. We obtained a two bedroom family room with simple kitchenette facilities. The beds were fine, bathroom neat and the kitchen... More

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kiwitvlr55, General Manager at The Surrey Hotel, responded to this review

Good Morning Dubjays, Thanks for your feed back. Next time you come to Auckland and want a family room contact us directly and we will book you a family room over the other side of the road and away from the traffic noise. Check them out on our Web site! More

Whakatane, New Zealand
Top Contributor
71 reviews 71 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed December 31, 2013

We choose this hotel as it was the closest accommodation to a function we had to attend in Grey Lynn. The people are nice enough , but the hotel reminded us of a hotel straight out of the 1970's with the décor well in need of a major update. At $170 NZD for the night this was extremely overpriced .... More

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kiwitvlr55, General Manager at The Surrey Hotel, responded to this review

Good Morning Wendy G, Thanks for your feedback. Not sure what room type you had or what room you stayed in as the majority of our rooms have been upgraded in the past couple of years? The style of our hotel is Old English Tudor and that is what gives us a point of difference, particularly in the public areas. More

Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed December 21, 2013

I read all this negativity about this beautiful hotel, and i thought this doesn't sound like the hotel i stay in every week, once or twice i stay at The Surrey Hotel, and i find it a relaxing place to get away from family and work. i don't know what these travelers are talking about, i have stayed all over... More

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kiwitvlr55, General Manager at The Surrey Hotel, responded to this review

Thanks for your positive feed back. We have lots of regular customers and it is very nice to hear from you and your experiences here at The Surrey Hotel. We very rarely get negative feed back regarding our staff as they are always so happy to help. We really appreciate your loyalty!! More

Hong Kong, China
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 19, 2013

Auckland is cursed by a range of ultra-expensive hotels alongside rubbish hellholes full of bogans. Well, that's my experience. The Surrey was a nice, normal, motel close enough to the city centre to get there in under 20 minutes by bus or taxi, but far enough away to avoid the idiots that plague the city centre on drinking nights. Staff... More

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kiwitvlr55, General Manager at The Surrey Hotel, responded to this review

Great that you enjoyed your stay at The Surrey. We find many of our guests like being just out of the CBD so they can take advantage of the additonal benefits like free parking. We look forward to welcoming you back. More

Coromandel, New Zealand
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2013

I recently was on a girls only weekend and had stayed at this wonderful hotel, We all were greeted by the wonderful receptionist and the cat they called GM, Who was a wonderful touch, for one of my friends loved cats. First glance around the hotel i had never seen any other layout on the decorations of the place. A... More

Was this review helpful? Yes 3
kiwitvlr55, Manager at The Surrey Hotel, responded to this review

Thanks for your review, delighted your stay was so good and we look forward to welcoming you and your friends back again. More

San Francisco, California, United States
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 12, 2013

I recently was on vacation in New Zealand and booked a four star hotel with Hotwire.com. They put me in an absolute dump called the Surrey Hotel. Here is everything that was below one star about this place: - Bathroom very small and not much room to move around - Pool was an absolute joke - you should not even... More

Was this review helpful? Yes 3
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review

I AGREE!! We do not wish to be a part of Hotwire and have asked to be removed. We never agreed to be a part of a secret hotel site with Expedia! If you had spoken to me during your stay and told me of your experieince I would have gladly refunded your money and found another hotel for you. More

Senior Contributor
46 reviews 46 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed December 10, 2013

Stayed at the hotel one night before travelling from Auckland back to the UK - was staying here with my friends from New Zealand and we booked a 2 bed apartment, but it turned out to be a 2 bedroom large room with no lounge area and a very small kitchen space in the hallway within the hotel complex. My... More

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New Plymouth, Taranaki, New Zealand
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 27, 2013

My wife and I found the surrey a clean and tidy place. We needed the pet friendly room for our dog, which was a little disappointing as it really needed a outdoor area. we found the onsite restaurant meals really nice, the staff even better!. the in house tv system was disapointing as it only had channel one,two, three and... More

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Hamilton, New Zealand
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 26, 2013

We spent two nights in this quaint hotel. They have tried to keep true to style and manage this pretty well. The downstairs lounge has olde world furniture and high ceilings with heavy dark beams. The large old mantelpiece sits above an endless electric 'fire' and is guarded by two old Ejnglish bulldogs- a nice touch. Our room was clean... More

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Taupo, New Zealand
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed October 21, 2013

The glasses in the cupboard were unwashed, the detergent under the sink was in a 'Pump' drink bottle., which was discovered by my Grandson, who was about to open it when I turned around!!! The toilet flush button kept sticking down and ran continually, the 2nd bed was not made up although it was booked. Not enough cutlery for one... More

Was this review helpful? Yes
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Additional Information about The Surrey Hotel

Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand

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