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The Surrey Hotel

465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
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139 Reviews from our TripAdvisor Community

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Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

The Surrey is a quaint hotel done in an olde world style on Great North Rd. Over the years I've stayed in a wide range of hotels from 5 stars all the way down to no stars but I seriously doubt I have ever had a worse sleep. The sheets on the bed felt like I was sleeping on sandpaper.... More 

Helpful?
Thank MKogie
Auckland, New Zealand
1 review
5 of 5 stars Reviewed 3 days ago NEW

Thoroughly enjoyed our stay at The Surry. Our family room was big and spacious with a TV in our kids room and one in our room. Nice little kitchen area. Easy access to the car park is a bonus for us compared to city hotels. We loved our swim in the pool and then the spa pool. Quite a treat.... More 

Helpful?
Thank janeandlila
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Having stayed in hotels throughout NZ and overseas extensively, I have also been involved within the industry and understand what the standards of a hotel claiming four stars should be. Unfortunately The Surrey Hotel falls well short. Mould in bathroom, pubic hair in the bath, urine on the underneath of the toilet seat, handles falling off the sink unit, the... More 

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4 Thank XcelZed

Travelers are raving about these Auckland hotels

Christchurch, New Zealand
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I thought The Surrey Hotel sounded like potentially a boutique place, conveniently located and would allow us to have our dog stay in their motel units across the road, given we were quoted $170 per night for our 2 night stay. How wrong I was! When we pulled up to a dated old Tudor style complex with buses of Asian... More 

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3 Thank bubblynz
Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Everyone that works here from the management up are the most helpful. The food made here is absolutely fantastic, thanks to wonderful chefs they have. They will go out of their way to make what you would like to eat as long as it's as close as possible to what's on the menu...not construct something new

Helpful?
1 Thank ExtraOnions
Raurimu, New Zealand
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Smooth as booking online; quick check-in; the rooms are well-appointed with everything you need (including an iron and ironing board!!), plenty of off-street parking. Even it is on a main road the room was cool and quiet. The bed was very comfortable and I appreciated the ceiling fan option over aircon. There is the main hotel and a motel annex... More 

Helpful?
1 Thank SJPONeill
Seattle, Washington, United States
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Loved the look from the outside and the staff were very helpful and friendly, even when we accidentally blew the fuse on the room's power! Whoops! The room itself was average, nothing particularly good or bad.

Helpful?
Thank TheRinja
Toronto, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We made a very last minute trip to Auckland New Zealand due to a death in the family, so we didn't have many options when it came to hotel. Hotels tend to be booked up months ahead in Auckland. We went with Surrey Hotel because of the star rating and location, and we were disappointed. The hotel staff was very... More 

Helpful?
1 Thank amdolcevita
Greater Melbourne, Australia
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Started with door key not working after a trip in a carpeted elevator that felt it wasn't going to make it room was not clean black hair in bathroom scum around bath and couldn't turn shower on because of glass screen across bath took 15 mins for tepid water to come through all the mirrors where not clean all clouded... More 

Helpful?
Thank Jodi D
Denise K, General Manager at The Surrey Hotel, responded to this review

Hi Jodi, I feel I should answer some of your complaints, just because they are so far off the truth. The pool is heated to 29 degrees year round. The hot water is sourced from one set of boilers for the whole hotel, so if one fails the next one kicks in, no other compalints during the time you stayed........ More 

Rotorua, New Zealand
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed there on New Years Eve. I booked through Wotif and there was an issue with my booking but the pacific island lady at reception sorted it all out. She's a real asset to the team! I've stayed at a lot of places from both high end to cheap motels and for me the most important things are a... More 

Helpful?
Thank Hali09
Questions? Get answers from hotel staff and past guests. Ask a question

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