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All 77 Auckland hotels

The Surrey Hotel

4.0 of 5 Hotel   |   465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
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The Surrey Hotel
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Ranked #38 of 77 Hotels in Auckland
A recent review
3 of 5 stars reviewed 4 days ago
Emailmecaron Auckland
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101 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Auckland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We have stayed three times at the Surrey, each time in a different room. The first was a suite with a seperate double bedroom, dated but clean and quiet. Staff professional food mainly the woodfired pizzas excellent, especially the salmon. Second stay across the road, room very quiet bed, kitchenette and lounge combined with seperate bathroom, at first not keen... More 

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New Zealand
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel when moving a family member to Auckland. The apartment we had secured fell through and this was a last minute booking. I found them on Wotif and called to ask for their best price. The lovely duty Manager offered me a room at a very good price and he was so helpful and welcoming. We... More 

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Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review. Very pleased you enjoyed the Surrey experience. We look forward to welcoming you back again! More 

Salt Spring Island
Top Contributor
56 reviews 56 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

As this was the first hotel that we stayed in on our first trip to New Zealand it is difficult to rate the hotel without any other experiences to compare. We shifted to ti hotel through Agoda the night before our arrival because there was a problem at our first choice hotel. It was a $100 cab ride from the... More 

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Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review. $100.00 taxi fare from the airport to this hotel is unheard of. Unfortunately I think the taxi driver ripped you off. Late at night you would not usually pay more than $60.00. Glad you found your way around Grey lynn and the treasures it has to offer. Our families LOVE the pool! More 

Hyderabad, India
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel staff were friendly and accommodative. The hotel was clean and tidy. The breakfast was served on time and was quite nice too. The biggest problem was that it is not centrally located. Its not easy to commute using public transport. The bus stop is close by, but on holidays the public transport let us down badly.

Was this review helpful? Yes 1
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review. Sometimes on public holidays the bus service can be a bit random, generally this service is excellent and the bus stops outside our door. More 

Auckland Region, New Zealand
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here on NYE for one night. First impressions walking in, looked great, concierge was polite, smiled and was friendly. After initially planning to go into town for dinner, we hadn't taken into account that it may be busy, changed our plan and ate at the hotel instead. Glad we did because although a bit pricey, the food was incredible.... More 

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Denise K, General Manager at The Surrey Hotel, responded to this review

Many thanks for your review, and delighted you had a great experience. We look forward to welcoming you back again soon. More 

New South Wales, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Very dated, not located in centre of Auckland. Jumbled and confusing layout. Very noisy. The staff were lovely when it came to finding something to do in the afternoons, highly recommend Mission Bay, but sadly the architecture and layout let this hotel down.

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Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review, we are quite clear we are not in the centre of Auckland. Our staff all take their jobs very seriously, so thanks for your kind comments. More 

Gisborne, New Zealand
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed December 2, 2014

Friendly helpful staff was close to where we needed to be in Auckland. Able to have cat stay that's why we chose this accommodation. Decor dated rooms were tidy. Suited our needs for an overnight stay

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Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review, we do have some pet friendly accommodation in our motel complex and great you were able to take advantage of it. More 

Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed November 26, 2014

Very clean and the staff were very friendly. Good location. Took our daughter and grand kids and they enjoyed it too. Stayed in the two bedroom unit. Only gripe, it would've been good to have a full kitchen. Limited with only a microwave.

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Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your response and very pleased you enjoyed yor stay. We look forward to welcoming you back again in the future. More 

Napier, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 25, 2014

We paid too much to stay in this hotel mainly because it had a spa and we thought that after travelling that it would be nice to relax with a spa. Much to our disappointment the spa was locked away in a very dingy room out the back of the hotel in a very neglected courtyard with rubbish scattered around,... More 

Was this review helpful? Yes 1
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your response. My apologies for not meeting your expectations. We have many families staying in the hotel and the pool is a huge amount of fun for the majority of them. More 

Christchurch, Canterbury, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed November 21, 2014

Was ok, rather dated, shower over bath suitable for not a lot, rooms tidy but beds very uncomfortable. Best part was breakfast the following morning. Worst part getting woken up early in morning from drunk guests, then getting up to more drinking outside.

Was this review helpful? Yes
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your feedback. Our motel units across the road from the main hotel are extremely popular. My apologies for other guests and their noise. Once we realised what was happening it was stopped immediately. More 

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Additional Information about The Surrey Hotel

Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
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Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand
Hotel Style:
#27 Luxury Hotel in Auckland

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