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The Surrey Hotel

465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
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The Surrey Hotel
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Ranked #35 of 77 Hotels in Auckland
A recent review
5 of 5 stars Reviewed March 16, 2015
willieandtracey Tauranga, New Zealand
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112 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Zealand
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Being conveniently located to Zoo and MOTAT and not far from city centre was the main motivation for our stay there. We stayed in the part that is across the road from the main hotel and reception. This side at least looks tired and in need of some TLC. The stairs leading to the upper level are wobbly and falling... More 

Was this review helpful? Yes 1
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

No 1 - I was unaware (never saw mention anywhere) that this place was split in 2 by a road. A VERY busy road with a crossing far enough away that you tend to want to risk the hop over rather that go up the hill to it. All the good stuff was on the opposite side to us -... More 

Was this review helpful? Yes
Denise K, General Manager at The Surrey Hotel, responded to this review

Hi Julie Thanks for your review, apologies for taking so long to reply! So nice to have such lovely customers. We look forward to seeing you back here soon. Regards Denise More 

Tauranga, New Zealand
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed March 16, 2015

We had another faultless stay at the Surrey Hotel. The kids insist on staying here while in Auckland, and although we could have stayed somewhere flashier, I doubt we would have had this value for money and comfort. The indoor pool is a hit with the kids, as was the bar/restaurant all conveniently located a stones throw from our room.... More 

Was this review helpful? Yes
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for the review, lots of families love our pool and the Surrey, almost as much as we love having nice people to stay!! Keep listening to the kids! Look forward to seeing you back again soon. Regards Denise. More 

Rotorua, New Zealand
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 15, 2015

This place is convenient to Eden Park, Motat, and the Auckland Zoo. We stayed here as it isnt too far drive from ASB Showgrounds where we were attending an event. Well presented room with comfy beds and pillows, under bench fridge has seen better days but. Has an awesome indoor pool at a comfortable tepid temperature, however we were asked... More 

Was this review helpful? Yes
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review. I am sorry about the mis information regarding the pool times but because it is inside and we have lots of families staying the feedback was 10pm was too late. Look forward to seeing you again. Thanks Denise More 

Wellington
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 14, 2015

Stayed in a Studio room at The Surrey Hotel for two nights and its location is perfect; close to Auckland city but located in Grey Lynn so within a good walking distance of Ponsonby Rd and K Rd. Facilities are good; comfy beds and good pressure shower. Small kitchen ideal for non-cooking food prep. We didn't try the dinning room,... More 

Was this review helpful? Yes
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review and so pleased you enjoyed your stay, next time have a dip in the pool, its heated to 29 degrees year round! Cheers Denise More 

Brisbane, Queensland, Australia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed March 12, 2015

Nice old style english pub with accommodation attached. Good place to stay nice large room very clean , welcome note on the tv, great veranda at front of pub for a afternoon beer. Staff very friendly and helpful😀

Was this review helpful? Yes
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks Grant, so pleased you enjoyed your stay with us! Look forward to seeing you back on that deck in the near future! Cheers Denise. More 

Te Puke, New Zealand
Contributor
20 reviews 20 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 28, 2015

Great place to stay. We were going to a concert at the zoo and it was extremely handy being only a 5 minute drive away. Staff were very helpful. Room clean and tidy. Bathroom looked like it had been recently done up so was lovely and clean and fresh. Bed very comfy and parking was plentiful.

Was this review helpful? Yes
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review, we love the fact we are so handy to so many cool things to do in Auckland. Come back again soon! Regards Denise More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 27, 2015

The Surrey is a great place to stay. For work, writing, partying or a central location to go to the rugby or cricket. It's old, parts have been renovated - signs of wear are everywhere but it's roomy. Has interesting nooks & crannies. Swimming pool, spa, gymn with equipment & friendly relaxed staff. Oh and you can check in 24/7... More 

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Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review, it is very much appreciated. Regards Denise More 

Rotorua, New Zealand
1 review
4 of 5 stars Reviewed February 21, 2015

We stayed at the Surrey Hotel and the staff are excellent. From checkin to checkout its very smooth and friendly. The rooms is worth the money. We plan to be their in the future as well. Keep up the good work. Very highly recommended AAA+

Was this review helpful? Yes
Denise K, General Manager at The Surrey Hotel, responded to this review

Great review, many thanks, it really is appreciated when people take the time to send such lovely positive comments. Regards Denise More 

Devonport, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 8, 2015 via mobile

could not find one thing to say bad about our stay. Very relaxing stay, very clean, staff very friendly. Enjoyed superb meals in the restaurant, chef and bar staff were great, chef even shared his recipe for the most amazing mushroom sauce we have ever tasted! Would definitely recommend and would stay again. Only short drive to city and close... More 

Was this review helpful? Yes
Denise K, General Manager at The Surrey Hotel, responded to this review

Hi Julie Thanks for your review, apologies for taking so long to reply! So nice to have such lovely customers. We look forward to seeing you back here soon. Regards Denise More 

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