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All 77 Auckland hotels

The Surrey Hotel

4.0 of 5 Hotel   |   465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
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The Surrey Hotel
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Ranked #44 of 77 Hotels in Auckland
A recent review
3 of 5 stars reviewed 2 weeks ago
Tina W Gisborne, New Zealand
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95 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gisborne, New Zealand
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

Friendly helpful staff was close to where we needed to be in Auckland. Able to have cat stay that's why we chose this accommodation. Decor dated rooms were tidy. Suited our needs for an overnight stay

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Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review, we do have some pet friendly accommodation in our motel complex and great you were able to take advantage of it. More 

Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 3 weeks ago

Very clean and the staff were very friendly. Good location. Took our daughter and grand kids and they enjoyed it too. Stayed in the two bedroom unit. Only gripe, it would've been good to have a full kitchen. Limited with only a microwave.

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Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your response and very pleased you enjoyed yor stay. We look forward to welcoming you back again in the future. More 

Napier, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We paid too much to stay in this hotel mainly because it had a spa and we thought that after travelling that it would be nice to relax with a spa. Much to our disappointment the spa was locked away in a very dingy room out the back of the hotel in a very neglected courtyard with rubbish scattered around,... More 

Was this review helpful? Yes 1
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your response. My apologies for not meeting your expectations. We have many families staying in the hotel and the pool is a huge amount of fun for the majority of them. More 

Christchurch, Canterbury, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Was ok, rather dated, shower over bath suitable for not a lot, rooms tidy but beds very uncomfortable. Best part was breakfast the following morning. Worst part getting woken up early in morning from drunk guests, then getting up to more drinking outside.

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Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your feedback. Our motel units across the road from the main hotel are extremely popular. My apologies for other guests and their noise. Once we realised what was happening it was stopped immediately. More 

Queenstown, New Zealand
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I stayed here for 3 nights to attend a festival at Western Springs. It was purely for its great location to Western Springs that I choose to stay at this property. Despite having booked a twin room, and having a voucher that stated a twin room, we were booked into a double and then told they were fully booked and... More 

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Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your feed back, and my apologies for any discomfort we caused. We have made changes to the staff car parking. If you had let us know on day one we could have fixed it for you immediately! More 

auckland
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 12, 2014

Four of us stayed here for one night so we could be close to places we wanted to go to in Auckland the hotel is five mins from the city so it was an ideal location for us Our. rooms were a good size and we were given an upgrade so the rooms we got were ideal for us they... More 

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Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review. Glad you enjoyed your stay and our location suited your needs. We also have an a la carte breakfast menu which may suit you better for breakfast on another occasion. More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 8, 2014

We stayed in the part if the hotel across the road the pool was located in the main part of the hotel with no change facility nearby so we had to walk across the road in our swimmers. The noise from people walking in the room above us kept us up half the night. And parking is not as described... More 

Was this review helpful? Yes
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review, I am sorry you did not enjoy your stay with us. We are quite clear in all our advertising that the motel rooms are situated across the road from the hotel. Occasionally the parking outside the motels is full but again we do have plenty of FREE parking in other areas of the hotel. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 24, 2014

Had the best steak I have had in months at the Surrey tonight.. Perfectly cooked and great presentation plus great service and a damn nice place. This is the undiscovered steak house of Auckland .. Tx Surrey hotel

Was this review helpful? Yes 1
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review. So pleased you enjoyed your steak. We look forward to seeing you again soon. More 

Dunedin, New Zealand
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 22, 2014

I was in Auckland for a work confrence at Eden Park, and the Surry Hotel was the closest ( within walking distance), so I stayed there for two nights. It was sursprising because the outside, foyer, resturant etc was in the old Cedar House style, but the rooms were very modern and up to date. Very clean and comfortable. Resturant... More 

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Denise K, General Manager at The Surrey Hotel, responded to this review

Great review, many thanks! Always good to exceed peoples expectations. Look forward to seeing you again at the Surrey! More 

Avarua, Cook Islands
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 23, 2014

Quite old and traditonal looking stayed here for 3 nights for work had a 2 day conference here. Rooms are ok but for the amount you pay its not bad at all. If you looking for something affordable this is a great place to stay. There is a restaurant in house which make pretty decent meals.

Was this review helpful? Yes
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your feedback, great you thought we were good value for money! Hope to see you back again soon. More 

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Additional Information about The Surrey Hotel

Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
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Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand
Hotel Style:
#30 Luxury Hotel in Auckland

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