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Crowne Plaza Auckland

#14 of 63 Hotels in Auckland
Certificate of Excellence
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128 Albert St | P.O. Box 6841, Auckland 1030, New Zealand
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Crowne Plaza Auckland
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1,077 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Auckland
See the most recent reviews
Taupo, New Zealand
2 reviews
5 of 5 stars Reviewed April 1, 2012

i stayed on the weekend for the speedway and i thought the crowne plaza was wonderful anything i asked they did promptly amazing night sleep. i have been to about 25 countries this was one of the best . i am particularly fussy about where i stay and was more than impressed. mr s. kelly

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andover UK
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed March 21, 2012

My wife and I are just back from NZ trip and this was the worst accommodation we stayed in. Room OK, comfortable beds and central location near to Sky Tower (but there are several others). However, stay was spoiled by extensive refurbishment work outside hotel entrance. This was not only noisy and dirty but rendered entry and exit from hotel... More 

Was this review helpful? Yes 4
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Thank you for leaving your feedback on Trip Advisor. Please accept our apologies for the inconvenience that the refurbishment work has caused during your recent stay. We are applying our best efforts to try and minimise the impact on our guests. Construction work is scheduled for business hours only so nights are still restful for guests. We appreciate your positive... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 20, 2012

There's major road construction outside of hotel main entrance (Albert Road), so that was a bit of a hassle, and makes walking to & from hotel a challenge, although they've barricaded a walkway for pedestrians. Think it's due for completion sometime in later half of 2012, although I've been told by locals it's been going on for ages! I've found... More 

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Sydney
Level Contributor
118 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed March 20, 2012

This was always my favourite hotel in Auckland. However, this time my visit was a bit disappointing. Perhaps because they have become so very busy they have lost a little bit of interest in the guests. The Concierge is still amazing, a wonderful helpful man, but perhaps either a change in management... or perhaps there is no need treat guests... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Thank you for taking the time to leave your feedback and for staying at Crowne Plaza Auckland. Please be assured that you are a valued customer and apologise greatly for you feeling disappointed and not cared for in the manner that you have been used to. We will discuss your feedback internally and ensure you that on your next stay... More 

US
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed March 18, 2012

Family and I just stayed here and will try to forget it as soon as this review is done. Current construction means entering single file from the street through noise and cigarette smoke. Front desk and concierge staff indifferent. Room rates on the high end and then additional charges for parking, internet and late checkout ($20/hour!). Continental breakfast average. Only... More 

Was this review helpful? Yes 3
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Thanks for staying with us at Crowne Plaza Auckland and choosing to leave your feedback. Your feedback enables us to continue to make improvements to our product in line with your expectations. There is construction work being carried out on the hotel driveway and at the front of the neighbouring business and it will be complete in a matter of... More 

Sydney, Australia
Level Contributor
184 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
3 of 5 stars Reviewed March 17, 2012

This is definitely not the best Crowne Plaza i stayed, but it is definitely the most expensive one. I arrived nearly middle night and staying only 1 night. check in and check out was pretty average, staff did their job but definitely not helpful. As a gold ambassador member, not room upgrade, 500 point awarded. room is pretty average, not... More 

Was this review helpful? Yes 3
NZIHG, Guest Relations Manager at Crowne Plaza Auckland, responded to this review

Thanks for leaving your feedback on your recent stay at Crowne Plaza Auckland. Your feedback helps us continually train and coach our team and ensure that our product is aligned to your expectations. The resurfacing of the hotel driveway and construction work at the front of the neighbouring business tower will be complete in the coming weeks. Although looking unpleasant... More 

Sydney, Australia
Level Contributor
58 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed March 9, 2012

Room - level 26, no view, clean, air-con was stuck on cold (resulted on my return home having a bad cold). Work still underway on the entry road out the front, so a little inconvenient at the moment. Beds very comfortable - slept very well. Breakfast - all good Location - across the road from Sky City Casino. About 4... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Auckland, responded to this review

Gblyn, Thank you for taking time out of your busy day to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. We appreciate the candid feedback we receive and welcome any opportunity to improve. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to... More 

Alexandria, Virginia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 9, 2012

Our room was modern and well-appointed, and we enjoyed our stay - once we were in the room. But our stay was spoiled by a massive construction project, underway within and adjacent to the hotel. The construction created noise that reverberated throughout the hotel during the day. The construction required use of the basement as an entryway. Fortunately, our taxi... More 

Was this review helpful? Yes 2
Melbourne
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 4, 2012

Had an amazing stay at the Crowne Plaza Auckland. My parents had each booked a room for us since we were arriving late. We had the club floors for three nights, they're a bit more expensive but most definitely worth it as you get the pleasure of experiencing the 'Club Lounge'. We had come in during a busy night and... More 

Was this review helpful? Yes 2
Auckland Region, New Zealand
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 4, 2012

My partner & I stayed here recently & had a good time! The room was nice & clean, the beds were very comfortable! The breakfast each morning was delicious & offered a lot of options, which we loved! The breakfast was included in the price we paid for our stay, which was what we wanted & were quite shocked that... More 

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