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Crowne Plaza Auckland

4.5 of 5 128 Albert St | P.O. Box 6841, Auckland 1030, New Zealand
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Certificate of Excellence 2014
Crowne Plaza Auckland
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Crowne Plaza Auckland
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894 reviews from our community

Traveler rating
    313
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    112
    22
    10
See reviews for
140
292
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Auckland
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Australia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights and were impressed by everything! The room was lovely and very clean. The foyer was nicely decorated especially with Christmas decorations and the front desk staff and concierge were very helpful. It was right in the heart of Auckland and close to the sea.

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear em2606, Thank you for taking the time to share your feedback following your recent stay with us. We were thrilled to read that you enjoyed your stay and the service you received from our front desk and concierge teams. Thank you again and we look forward to welcoming you back on your next visit to New Zealand. Kind Regards,... More 

San Francisco
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is nice. The room we had was small, but decent. The staff is professional. The location is very good, the Britomart area is a short walk, and there are a lot of restaurants nearby. The skycity/tower is very close. There are also a couple of convinience stores nearby, including a Countdown about 5 minutes walking. The day we... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear tripfan2010, Thank you for your review following your recent stay with us. We were pleased to read that you enjoyed your stay and found our location a good base to explore the city, however disappointed to read that you found our range of television channels limited as we have an extensive choice including both Sky TV and pay-per-view movie... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location and very friendly and helpful staff and easy walking distance to Sky City and its great restaurants. Small convenience shop located right outside and under the same roof As with all Crowne Plaza's the breakfast is fantastic! Only downside is for a 4-star hotel, there is no valet parking, although the hotel is adjacent to a multi-story car... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Seanster, Thank you for taking the time to provide feedback following your recent stay. We were pleased to read that you enjoyed your stay with us and enjoyed our breakfast buffet and found our location well situated to SkyCity and it's many restaurants. Thank you again and we look forward to welcoming you back the next time you are... More 

Whangarei Heads, New Zealand
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is conveniently located in the CBD with an easy walk to everything. The check in and out was friendly. The room was a little Las Vegas-like in decor, but clean and comfortable. The movies didn't work, but they sent someone up straight away who got it fixed. The price was reasonable as well. The sauna in the women's... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear ijoymama, Thank you for your feedback following your recent stay. We were pleased to read that you enjoyed your stay and found the hotel conveniently located in the centre of the city. Please accept our apologies for the inconveniences you experienced during your stay. We have our maintenance team working on the sauna in the women's locker room to... More 

Singapore
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is situated at a rather good location where it's easy for you to fill your stomach - there's different types of cuisine available within walking distance to suit various nationalities. Supermarket, Starbucks and Queen Street is also within walking distance - 8mins walk. Concierge is helpful and managed to help us to find a coach that can accommodate 10... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear t0kid0ki, Thank you for taking the time to provide feedback following your recent stay with us. We were pleased to read that you enjoyed your stay and found our location well situated to enjoy some of Auckland's local eateries. Thank you also for your comments regarding the service you received from our Concierge team. We were so thrilled to... More 

Dallas, Texas
Top Contributor
82 reviews 82 reviews
48 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights. The hotel is a few blocks up the street from the ferry terminals and very close to the Auckland tower. The room was good sized, clean and well furnished. One of the beds in the room had a saggy mattress but the other bed's mattress was better. The staff was professional and efficient (although... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear jogom, Thank you for taking the time to provide feedback following your recent stay with us. We were pleased to read that you overall enjoyed your stay and found our location well situated to explore the city. Please accept our apologies for one of the mattresses in your room not being to standard and please be assured that our... More 

Sydney, Australia
1 review
3 of 5 stars Reviewed 3 weeks ago

Efficient check-in, room mostly what you would expect from a Crowne Plaza except the curtains did not completely block out the morning sunshine and light would stream in across the top of the curtains each morning, very frustrating when trying to sleep past sunrise. Location is fine with an easy walk down to the viaduct, uphill on the way back... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear dk72014, Thank you for your feedback following your recent stay. We were disappointed to read that your experience did not meet your expectations. Please accept our sincere apologies for the problem you had with the blackout curtains in your room and not being given the correct information for parking. Thank you for bringing to our attention the problem you... More 

Edmonton
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here pre-cruise and the location is great.. It's walking distance of the sky tower, the cruise ships, shopping. We easily walked to the museum, although we had been told it would take a bus ride to get there.. The staff were SOOO great.. Concierge arranged a tour of the city on very short notice, and within 30 minutes... More 

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear love2seeNewPlaces, Thank you for your feedback following your recent stay with us. We completely agree with you - our location is great and easily accessible to many of the city's attractions and we were so pleased to read that our concierge team were able to assist with arranging a city tour for you at short notice. Thank you again... More 

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The staff here are just magic very warm and welcoming the executive suite was really nice but just needs some better furniture in it, a decent lounge suite and maybe some more modern art on the walls but in saying that we had a great time here The only thing i didnt like was the coffee at aria i tried... More 

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear flatwhite6969, Thank you for taking the time to write a review following your recent stay. We were so pleased to read that you enjoyed your stay in one of Executive Suites with access to the Club Lounge on Level 28. Thank you also for your lovely comments regarding our warm, welcoming team and Gabrielle and the girls that made... More 

Colorado Springs, Colorado
Top Contributor
101 reviews 101 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We really enjoyed our recent stay here while on vacation in New Zealand. Our room was comfy and clean. We arrived in the very late evening and were a bit put off by the very loud wedding reception in the lobby bar area. However, when we got to our room everything was very quiet. Great night's rest! The hotel is... More 

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear COMom45, Thank you for your loyalty to IHG as an IHG Rewards Club member. We were delighted to read that you enjoyed your stay with us and had a great night's rest. Thank you for sharing your experience with us and for your lovely comments regarding the service you received from our team with regards to recommendations on activities... More 

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Additional Information about Crowne Plaza Auckland

Address: 128 Albert St | P.O. Box 6841, Auckland 1030, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
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Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand
Hotel Style:
#5 Family Hotel in Auckland
#10 Business Hotel in Auckland
#12 Luxury Hotel in Auckland
#13 Romantic Hotel in Auckland

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