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Crowne Plaza Auckland

#13 of 63 Hotels in Auckland
Certificate of Excellence
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128 Albert St | P.O. Box 6841, Auckland 1030, New Zealand
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Crowne Plaza Auckland
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1,077 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Auckland
See the most recent reviews
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Crown Plaza hotel in Auckland is close to the Sky Tower, just one street below. It is convenient to visit Sky Tower and not too far from the famous Queen street. If you are the IHG member, you will have free wifi daily 500 MB which is very important for businessman and international tourists. Hotel room card assess to floor... More 

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Simon W, Thank you for taking the time to provide feedback following your recent stay with us. We appreciate your loyalty as an IHG® Rewards Club member and were pleased to read that you enjoyed your stay with us, particularly our location in the centre of the city. Yes, that is correct, all of our IHG® Rewards Club members... More 

Singapore, Singapore
Level Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was here with family for a night in Dec 2014 when I flown from Singapore and its very centrally located and next to main market area and also eateries . The Auckland tower is few minutes walk and makes it easy to roam around . The room was big enough for 4 of us incl 2 kids as 2... More 

Was this review helpful? Yes 1
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear DR_APAC, Thank you for taking the time to provide feedback following your stay with us last year. We were pleased to read that you enjoyed your stay, particularly our location in the centre of the city and that you found our rooms comfortable for you and your family. We look forward to welcoming you back to stay again on... More 

Brisbane
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for two nights and had a great stay. The hotel was in great condition, both in common areas and in the rooms. The wifi was a good speed and limited to 2GB per day for free. That's pretty generous. The bed was comfortable and I would have had a good sleep but for the temperature in the... More 

Was this review helpful? Yes 1
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear VH-MJB, Thank you for taking the time to provide feedback following your recent stay with us. We were pleased to read that you enjoyed your stay and made use of our complimentary internet available to our IHG Rewards Club members. Thank you also for your comments regarding the temperature in your room and please accept our apologies for any... More 

New Plymouth, New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Always one of my favourite places to stay whenever in Auckland, the location is great if you need somewhere central. Staff are always friendly and welcoming and the bar/restaurant below is very handy, as well as the small shop located opposite. The rooms are clean and tidy, great place.

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear bsawyer13, Thank you so much for your kind words and your loyalty of staying with us at the Crowne Plaza Auckland. The reason why we all want to work in the hospitality industry is to create that feeling of having a home away from home, and we are so glad you feel that way when you stay with us.... More 

Sydney, Australia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 27, 2015

My wife recently graduated so to celebrate we treated ourselves to a night in the city. We were looking for a stress free night away and unfortunately we did not get it. Poor points - I made the booking through the hotel website. The advertised rate included breakfast for two, however once I had made the booking there was no... More 

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Christopher, Thank you very much for taking the time to review your experience at the Crowne Plaza Auckland. First of all I just wanted to apologise that your experience did not live up to the expectations of the Crowne Plaza brand. As a team, we meet daily and have discussed this piece of feedback at length as you bring... More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 23, 2015

Location of this place is really great. Walking distance from the waterfront and some of the main gardens in Auckland. The staff was friendly and gave us a room at the top. They also gifted us with wine bottle as we were on honeymoon. Would definitely recommend this place.

Was this review helpful? Yes 1
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Ninad P, Thank you for taking the time to provide feedback following your recent stay with us. We were delighted to read that you enjoyed your stay with us and found our location well situated in the centre of Auckland City. Thank you also for your comments regarding our friendly team and for your recommendation. We look forward to... More 

Sydney, New South Wales, Australia
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 19, 2015

I stayed here for 4 nights in a business trip and was given a lovely room on the 28th floor overlooking the city. This was one of the better Crowne Plaza Hotels I've stayed at, it compares favourably with the Melbourne and Coogee beach ones. Being an Ambassador member I was on Ambassaror floor, the room was spacious and featured... More 

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Ellen L, Thank you so much for taking the time to provide a review of our hotel. We were pleased to read you enjoyed your stay with us in one of our suites on the 28th floor with access to our Club Lounge. We look forward to welcoming you back to stay again on your next visit to Auckland. Kind... More 

Wellington, New Zealand
Level Contributor
166 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed June 18, 2015

Great central city location. Reception on arrival welcoming and prompt - even though obviously busy time with business people checking in. Room great size, clean, comfortable bed, large bathroom with bath. Had dinner in the Aria restaurant. Good quality food (on the $$$ side). Service was great - only tip to wait staff would be as you move away from... More 

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear amr100, Thank you for providing feedback following your recent stay with us. We were pleased to read that you enjoyed your stay and found our location well situated in the centre of the city. Thank you for your lovely comments regarding your arrival to the hotel and our rooms. Thank you also for your comments regarding the service in... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 18, 2015

The hotel is centrally located.. the major shopping areas, the Sky Tower, Banks, Departmental Stores..all are within walking distances. The rooms are okay- not very spacious though, beds are comfortable and breakfast spread was good..... have enjoyed our stay.

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Supornas, Thank you for taking the time to provide feedback on your recent stay with us. We were pleased to read that you enjoyed your stay and found our location well situated in the centre of Auckland City. We look forward to welcoming you back to stay with us again. Kind Regards, The Team at Crowne Plaza Auckland More 

Greater Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 10, 2015

Our stay here was excellent. We were travelling with a baby and we found all the staff were so friendly and helpful. Rooms were roomy and comfortable. Breakfast was delicious. Location was perfect central to everything.

Was this review helpful? Yes 1
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Robbo60s, Thank you so much for your review of our hotel. We were delighted to read that you had an excellent stay and found our team friendly and helpful. Guest service is our number one priority and it is always nice to read when we have got this right. We look forward to welcoming you back to stay with us... More 

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