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Crowne Plaza Auckland

#14 of 63 Hotels in Auckland
Certificate of Excellence
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128 Albert St | P.O. Box 6841, Auckland 1030, New Zealand
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Crowne Plaza Auckland
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1,076 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
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Wellington
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Fast friendly check-in. Clean, spacious room with a comfortable bed, decor getting a bit dated maybe. Serviced everyday to a high standard. Bit of a wait checking out, could do with more than two staff members attending to this at peak hour in the morning. Will happily return.

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Melbourne, Australia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

You can rely on the Crowne Plaza in Auckland to be a good hotel with a good bed. The rooms are always immaculate, staff wonderful and the bar area downstairs is a great spot for a drink after work. My first night I was in room 1919 which is one of the lower rooms and it's near the lift. I... More 

Was this review helpful? Yes 2
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Keran M, Thank you for taking the time to provide feedback following your recent stay with us at Crowne Plaza Auckland. We were pleased to read that you enjoyed your stay, our rooms, Aria Bar and our fitness centre. We look forward to welcoming you back to stay with us again on your next visit to New Zealand. Kind... More 

San Diego, CA
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm staying in this hotel tonight. We purchased a room with a king bed and I'm not convinced it's a king bed. The room is nice but dated. The bed seems comfortable, however we have not slept on it yet. Things appear to be easily walkable from this hotel

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear 4STraveller, Thank you for your feedback regarding your recent visit at our hotel. We were disappointed to read that you first impressions of your room did not meet your expectations and hope that you enjoyed the remainder of your stay. We look forward to welcome you back to stay with us again in the future. Kind Regards, The Team... More 

Brisbane, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Crowne plaza on a family holiday to NZ. I can't fault this hotel. Check in was the quickest and friendliest I have had for a while. The staff everywhere in the hotel , front desk, bar etc are really friendly. OK , the rooms aren't not 5 star but a solid 4 star. They are super clean... More 

Was this review helpful? Yes 1
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Richard S, Thank you for taking the time to provide feedback on your recent stay with us whilst you were in New Zealand with your family. We were delighted to read that you had a great stay and found our location well situated in the centre of Auckland. Thank you also for your comments regarding the service you received... More 

Sydney, Australia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 1 night. Wotif messed up the sleeping arrangements but Crowne sorted it out in 2 minutes. Nice and warm room with comfortable beds and plenty of hot water for showers. Situated deep in the city across the road from Skycity. Room had a brilliant view of the tower.

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear godoggies2015, Thank you for taking the time to provide feedback following your recent stay with us. We were pleased to read that you enjoyed your stay and found our beds comfortable and our location well situated in the centre of Auckland City. We look forward to welcoming you back to stay with us again in the future. Kind Regards,... More 

Australia
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been using the Crowne Plaza in Auckland for some years now. The staff are very accommodating. The executive club is well provisioned and the restaurant has much improved over the years. Rooms are up to date and the upper floors have great views over the city and out to the islands. The hotel is perfectly positioned for business... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear GromitAustralia, Thank you for taking the time to share your experience following your recent stay with us. We were delighted to read that you enjoyed another good stay with us in one of our Club Rooms with access to our Club Lounge. Thank you for your recommendation and we look forward to welcoming you back to stay with us... More 

Houston, Texas
Level Contributor
76 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here twice in the last month coming and going from Auckland. This is what I liked: All staff helpful and friendly - no exceptions! Dealt with all my luggage on arrival and departure. Even offered help to get it to the carpark. Location of hotel is excellent with easy access to main CBD shopping and restaurants/cafes. Parking was convenient... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear merlintrust, Thank you for taking the time to share feedback on your recent stay with us. We were so pleased to read that you enjoyed your stay, particularly our location, our rooms, our comfortable beds and the breakfast served in Aria Restaurant. Thank you also for your comments regarding the service you received from our team throughout your stay.... More 

Toronto
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed 4 nights here and enjoyed it very much. here is a brief summary: - Arrival / concierge Diligent (female) concierge staff with no questions pulling my huge suitcase from the taxi and easily managing it. Very efficient in providing help on local restaurants etc. - Check in seamless, no hassle, efficient and professional - Room Good, somewhat sparce... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear OttVanTor, Thank you for taking the time to review your experience at Crowne Plaza Auckland. We were so pleased to read that you enjoyed your stay and were impressed by the service provided to you from our team during your stay. Guest service is our number one priority and it is always great to see when we have got... More 

Level Contributor
82 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for two nights while i attended a conference at the Skycity convention centre. It is literally across the road and so a very good location. Not far down to the airport bus stop on Queen St as well. The staff were very friendly and my room was spotlessly clean. I will be going back to stay there... More 

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Weetbix7, Thank you for taking the time to provide feedback on your recent stay with us. We were so pleased to read that you enjoyed your stay and found our hotel well situated to attend your conference at the SkyCity Convention Centre. Thank you also for your comments regarding the service you received from our team during your stay.... More 

Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Crown Plaza hotel in Auckland is close to the Sky Tower, just one street below. It is convenient to visit Sky Tower and not too far from the famous Queen street. If you are the IHG member, you will have free wifi daily 500 MB which is very important for businessman and international tourists. Hotel room card assess to floor... More 

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Simon W, Thank you for taking the time to provide feedback following your recent stay with us. We appreciate your loyalty as an IHG® Rewards Club member and were pleased to read that you enjoyed your stay with us, particularly our location in the centre of the city. Yes, that is correct, all of our IHG® Rewards Club members... More 

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