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Crowne Plaza Auckland

#14 of 63 Hotels in Auckland
Certificate of Excellence
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128 Albert St | P.O. Box 6841, Auckland 1030, New Zealand
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1 room 1 guest
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Crowne Plaza Auckland
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1,090 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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Havelock North, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A saturday night in the city! and it was perfect! fantastic location, warm friendly staff (when making a special request) the staff were lovely, happy to help and easy going. Divine breakfast in the morning...will definitely be returning on our next trip to Auckland!

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear bindy45, Thank you for taking the time to provide feedback on your recent stay with us. We were pleased to read you enjoyed your stay, particularly the service you received from our team. We look forward to welcoming you back to stay with us again on your next visit to Auckland. Kind Regards, The Team at Crowne Plaza Auckland. More 

Tauranga
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Gosh what a place, took my partner away for a mystery weekend and I chose this place as it was close to the Civic Theatre. I booked a deluxe room as I wanted something a bit special and I must say we were both very impressed. High on the 27th floor with great harbour views and a fabulous room. Décor... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Malcolm M, Thank you for taking the time to write a review following your recent weekend away in one of our Deluxe Rooms. We were delighted to read you enjoyed your stay, particularly our location to the Civic Theatre and the service your received from our team. We look forward to welcoming you back to stay again in the... More 

Sydney, Australia
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I have taken a couple of weeks between my stay and writing a review in an attempt to make this balanced. I am a Platinum member who has stayed at this hotel within the last 18 months. However the difference between this stay and the previous one was huge. March 2014 Rewards stay and upgraded due to Platinum status to... More 

Was this review helpful? Yes 1
Waiheke Island, New Zealand
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Had the opportunity to stay at the Crowne Plaza, Auckland the night before we flew out for a longhaul. Rooms were well presented and clean. Comfy beds!!!! I highly recommend this hotel as it is central to everything. Reasonable rates!!

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Tanya-Maree, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us, particularly our comfortable beds. Thank you for your high recommendation and we look forward to welcoming you back to stay with us again. Kind Regards, The Team at Crowne Plaza Auckland More 

Taupo, Waikato, New Zealand
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our room was beautiful, clean and super comfortable. We stayed Saturday night when the Bledisloe Cup was on. The Wallabies and their supporters were residing at the Crowne Plaza too. We watched the rugby match NZ v Australia there and enjoyed bar snacks and a couple of beverages to boot. Our barman was very welcoming and professional, however the Indian... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Viv W, Thank you for taking the time to give us some feedback and I am glad you enjoyed your weekend here for the All Blacks game! The positive feedback around Mitchel in the bar and the food has been well received. We have spoken to the team who were working in the bar that night and they apologise... More 

Sydney, Australia
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights on a business trip to Auckland last week, and enjoyed the hotel very much. It is well located in the CBD, is modern and well equipped. The staff were friendly and helpful, and the room was very comfortable. Would definitely stay there again.

Was this review helpful? Yes
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Mvwillo, Thank you for providing feedback following your recent stay with us. We were pleased to read you enjoyed your stay while in Auckland on business. We look forward to welcoming you back to stay with us again. Kind Regards, The Team at Crowne Plaza Auckland More 

Hamilton, New Zealand
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Crown Plaza for two nights whilst attending a conference. The room was spacious, the bed extremely comfortable and the bathroom huge with a powerful shower. The room met nearly all my needs, the only thing that was an issue. These days, I object to paying for internet in my room. The other problem was that 4.30am... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Kathryn H, Thank you for your feedback following your recent stay with us. We were pleased to see that overall you enjoyed your stay and we were able to meet almost all of your needs, however disappointed to read that there were parts of your stay where your experience did not meet your expectations. Complimentary internet is available to... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a queen room which was incredibly spacious. A comfortable lounge and glass topped desk. Bathroom clean and well equipped with toiletries. Our bags arrived at our room a few minutes after we got there and shortly after the pillow I requested (boomerang) was delivered. Hotel is happy to provide free toothbrushes, razors etc if required. Reception staff extremely... More 

Was this review helpful? Yes 1
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Kristy J, Thank you for taking the time to write a review following your recent stay with us. We were delighted to read that you enjoyed your stay and found our location well situated to explore the city and our nearby attractions. Thank you for your comments regarding the service you received. Guest service is our number one priority... More 

Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Arrived at check in and we were served by the on shift supervisor - a smile could have gone a long way! Room was clean and spacious and serviced to a high standard. Comfy bed! Had issues with the tv where the SKY was having signal intermittent issues, seemed to fix itself though with a bit of patience. Dined at... More 

Was this review helpful? Yes 1
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear jordyr05, Thank you for taking the time to write a review following your recent stay with us at Crowne Plaza Auckland. We were pleased to read you enjoyed your stay overall, however disappointed to read that there were a few moments during your stay where your experience did not meet your expectations. Please accept our apologies for the service... More 

San Jose, California
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've never written a hotel review in the middle of our stay.....but Crown Plaza (C.P) takes the ball on bad service. In all fairness this is a I.H.G top tier property (supposedly) yet besides the room setup and amenities this is anything but....a top tier I.H.G property, especially on service. Since I'm brand loyal to the "t" as they say... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Auckland, responded to this review

Dear R C, Thank you for taking time to post a review of our property. Please accept my sincerest apologies for the unsatisfactory service you received from the staff. I also apologize that some room amenities are not working. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions... More 

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