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Crowne Plaza Auckland

#13 of 63 Hotels in Auckland
Certificate of Excellence
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128 Albert St | P.O. Box 6841, Auckland 1030, New Zealand
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Crowne Plaza Auckland
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1,066 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Level Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was here with family for a night in Dec 2014 when I flown from Singapore and its very centrally located and next to main market area and also eateries . The Auckland tower is few minutes walk and makes it easy to roam around . The room was big enough for 4 of us incl 2 kids as 2... More 

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Brisbane
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for two nights and had a great stay. The hotel was in great condition, both in common areas and in the rooms. The wifi was a good speed and limited to 2GB per day for free. That's pretty generous. The bed was comfortable and I would have had a good sleep but for the temperature in the... More 

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New Plymouth, New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Always one of my favourite places to stay whenever in Auckland, the location is great if you need somewhere central. Staff are always friendly and welcoming and the bar/restaurant below is very handy, as well as the small shop located opposite. The rooms are clean and tidy, great place.

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear bsawyer13, Thank you so much for your kind words and your loyalty of staying with us at the Crowne Plaza Auckland. The reason why we all want to work in the hospitality industry is to create that feeling of having a home away from home, and we are so glad you feel that way when you stay with us.... More 

Sydney, Australia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife recently graduated so to celebrate we treated ourselves to a night in the city. We were looking for a stress free night away and unfortunately we did not get it. Poor points - I made the booking through the hotel website. The advertised rate included breakfast for two, however once I had made the booking there was no... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Christopher, Thank you very much for taking the time to review your experience at the Crowne Plaza Auckland. First of all I just wanted to apologise that your experience did not live up to the expectations of the Crowne Plaza brand. As a team, we meet daily and have discussed this piece of feedback at length as you bring... More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Location of this place is really great. Walking distance from the waterfront and some of the main gardens in Auckland. The staff was friendly and gave us a room at the top. They also gifted us with wine bottle as we were on honeymoon. Would definitely recommend this place.

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Ninad P, Thank you for taking the time to provide feedback following your recent stay with us. We were delighted to read that you enjoyed your stay with us and found our location well situated in the centre of Auckland City. Thank you also for your comments regarding our friendly team and for your recommendation. We look forward to... More 

Sydney, New South Wales, Australia
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 4 nights in a business trip and was given a lovely room on the 28th floor overlooking the city. This was one of the better Crowne Plaza Hotels I've stayed at, it compares favourably with the Melbourne and Coogee beach ones. Being an Ambassador member I was on Ambassaror floor, the room was spacious and featured... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Ellen L, Thank you so much for taking the time to provide a review of our hotel. We were pleased to read you enjoyed your stay with us in one of our suites on the 28th floor with access to our Club Lounge. We look forward to welcoming you back to stay again on your next visit to Auckland. Kind... More 

Wellington, New Zealand
Level Contributor
166 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great central city location. Reception on arrival welcoming and prompt - even though obviously busy time with business people checking in. Room great size, clean, comfortable bed, large bathroom with bath. Had dinner in the Aria restaurant. Good quality food (on the $$$ side). Service was great - only tip to wait staff would be as you move away from... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear amr100, Thank you for providing feedback following your recent stay with us. We were pleased to read that you enjoyed your stay and found our location well situated in the centre of the city. Thank you for your lovely comments regarding your arrival to the hotel and our rooms. Thank you also for your comments regarding the service in... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is centrally located.. the major shopping areas, the Sky Tower, Banks, Departmental Stores..all are within walking distances. The rooms are okay- not very spacious though, beds are comfortable and breakfast spread was good..... have enjoyed our stay.

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Supornas, Thank you for taking the time to provide feedback on your recent stay with us. We were pleased to read that you enjoyed your stay and found our location well situated in the centre of Auckland City. We look forward to welcoming you back to stay with us again. Kind Regards, The Team at Crowne Plaza Auckland More 

Greater Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our stay here was excellent. We were travelling with a baby and we found all the staff were so friendly and helpful. Rooms were roomy and comfortable. Breakfast was delicious. Location was perfect central to everything.

Was this review helpful? Yes 1
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Robbo60s, Thank you so much for your review of our hotel. We were delighted to read that you had an excellent stay and found our team friendly and helpful. Guest service is our number one priority and it is always nice to read when we have got this right. We look forward to welcoming you back to stay with us... More 

Las Vegas, Nevada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A Crowne Plaza Hotel should be a very safe choice when you pick your hotel in a new place. That was why we choose this hotel. The location is absolutely perfect, just can´t be better. All in all everything worked, the staff is ok but for a 3 star hotel. The value for your money is simply not good enough... More 

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NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Una T, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for your experience not meeting your expectations. We would appreciate you contacting our Operations Manager, Sam, on sam.swaffield@ihg.com to provide us further insight on your stay so that we may better understand what we could have done to improve... More 

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