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Sofitel Auckland Viaduct Harbour

5.0 of 5 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,425 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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UK
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed yesterday NEW

Auckland was our first stop on our New Zealand tour. Decided to stay here as the location looked good - it was, three minutes walk in either direction to a multitude of bars and restaurants. Great room overlooking the Marina and with a view of the Skytower. Staff very helpful and provided great service.

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Hobart, Australia
Contributor
18 reviews 18 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Sofitel is a good property, lovely decor, immaculately clean & a good location which is nice and close to an array of quality restaurants. The breakfast was really good quality and a vast array of fresh options. The downside to this property was definitely the wait time for breakfast. This hotel has a large business clientele and a speedy... More

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Auckland Region, New Zealand
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I stayed at The Sofitel Hotel for 2nights Oct 2014 and it was pure amazing. Staff were beyond the best I have ever come across. Location and view is perfect. I had the Marina View room which overlooked the harbour/marina as well as giving myself a perfect view of Auckland City's SkyTower. Amazing decor, most beautiful at night! And the... More

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I stayed 7 nights in recently, the hotel is location in the "Viaduct Harbour Marina" just 10 minutes walk from all major attractions, restaurants and bar. The staff and the service are excellent, the breakfast has a good a good choice on offer with plenty of "Well Being" options and more attention to the quality than the quantity of items... More

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Frank R, Thank you for sharing your experience staying at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and glad that you appreciated the dinner and breakfast at Lava Dining. I am pleased that you found the room and our harbour location to your liking. Once again, thank you for your feedback... More

2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for 2nights having travelled non-stop from Heathrow last December to start our honeymoon. Hotel is set within the harbour itself. We had a really good stay, with great hospitality and care from the team. The hotel is in a beautiful location on Aucklands waterfront, and have to say breakfast was a highlight as well.

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Stefan C, Front Office Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour NoLongerNokia, Thank you for taking the time to share your experience staying at Sofitel Auckland Viaduct Harbour. We are delighted that you chose to spend your honeymoon at our hotel, and that you enjoyed our stunning harbour location and excellent service. Once again, thank you for your magnifique feedback - we look forward to welcoming you back to our... More

Dublin, Ireland
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for two night during our Honeymoon to the South Pacific. We had high expectations but the hotel was a bit of a let down. First impression is nice and contemporary but when we got to the room we were a bit disappointed. The hallway carpet is very stained and dirty looking, similar carpet in the room (in... More

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hong kong
Top Contributor
117 reviews 117 reviews
33 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Luxury hotel with good location. Must need to get a room with marina view. Reasonable price. They use lavin bathroom kits. Check in and luggage delivery were a bit slow! Quite windy in the balcony! Become their member then you can get unlimited wifi.

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Langwarrin, Australia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

i recently spent a 7 night from melbourne australia for a holiday, check in staff were great, concierage were pleasant, but they made 2 mistakes in my time at the hotel i stayed in ajuniour suite and had requested a room away from lifts and people walking past door,room was very quiet, but a bit dated in furnishings i stayed... More

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Robyn S, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are deeply sorry to hear that you did not fully enjoy your stay at the hotel. I apologise on behalf of our team for the misunderstanding about your wake-up call requests. Please be assured that since receiving your feedback, we have... More

Auckland Region, New Zealand
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked in for our 10th wedding anniversary; as locals (we live in Auckland) we wanted something lovely within strolling distance to the amenities of city centre Auckland. First impressions count for a lot: we pulled up and waited for someone to show up to valet our car. Reception and lobby are beautiful, but the irksome "no desk" desk meant... More

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Stefan C, Front Office Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour JawnBC, Thank you for taking the time to share your experience staying at Sofitel Auckland Viaduct Harbour. We are very disappointed to hear that you did not fully enjoy your stay at the hotel, and that on this occasion we did not deliver the 5-star hotel experience that we pride ourselves on. I would be delighted to discuss your... More

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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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