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Sofitel Auckland Viaduct Harbour

5.0 of 5 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,600 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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Christchurch, New Zealand
2 reviews
5 of 5 stars Reviewed yesterday NEW

Fabulous position in Viaduct Harbour, Auckland. From room had views of city & marina & harbour in distance. Usual comfortable beds I have come to expect from Sofitel hotels. Also a Nespresso machine so one can brew when it suits. Lovely big bathroom & bath. Shower had optional use of rainhead. Staff very helpful. Able to find yummy & small... More 

Review collected in partnership with Accorhotels.com

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London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
4 of 5 stars Reviewed yesterday NEW

The Sofitel is excepitionally well located in Viaduct Harbour to walk to Auckland's attractions. The hotel is well appointed, as are the bedrooms. The bed is extremely comfortable and the room includes tea/coffee making facilities. We stayed here twice in January and preferred the internal water feature room to the harbour view room we stayed in (it was larger and... More 

Review collected in partnership with Sofitel.com

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Sydney, New South Wales, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sofitel for one night at the beginning and one night at the end of our trip to NZ this month and experienced the best hotel bed and pillows - made for a great sleep. The only negative thing for us was the slightly annoying affectation of making their NZ staff greet guests with 'Bonjour Madam/Monsieur "... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour David W, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our stunning marina location and and our signature Sofitel MyBed™. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel... More 

Sao Paulo, SP
Top Contributor
65 reviews 65 reviews
48 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

For this place to be perfect, they just need to make sure their service is spotless which wasn't the case when we were there. Everything else was perfect - the location is unbeatable right at the marina and walking distance to all the restaurants and Auckland attractions. The hotel is refurbished and the room was really nice. The spa was... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Poliana23, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our stunning marina location and the quality of your massage treatment at So Spa. Rest assured your magnifique feedback will be passed on to Salome, your therapist. Once... More 

Philadelphia, Pennsylvania
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Sofitel Auckland is an excellent hotel. The harbor seems to be where everything is happening in Auckland, and the Sofitel is well located to take advantage of the opportunities the harbor has to offer. It is also not a long walk to many areas of the CBD, although depending on where you are heading it could involve climbing a... More 

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour DMM64, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our luxuriously appointed rooms and the excellent service standards of our staff. Once again, thank you for your feedback. We look forward to welcoming you back to the... More 

Edinburgh , Scotland
Top Contributor
78 reviews 78 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A great city hotel in a good location only a short walk to the bars n restaurants of Auckland harbour. Room 640 was high up looking into the courtyard water feature. So quiet n peaceful just what we needed after our long flights from Scotland. The room was spotless n had a small balcony. Due to being so close to... More 

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Cleggy Broon, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our stunning marina location and the relaxing atmosphere. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the... More 

Sydney, Australia
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a great hotel, quietly tucked away in the viaduct far enough away not to be bothered by the noise from the restaurants and bars but close enough for an easy walk to them. The hotel is geared to corporate, family and the tourist.. A big ask for any hotel but they do all of these extremely well. The... More 

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Greggo60, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards and our luxuriously appointed rooms. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the... More 

wisconsin
Contributor
19 reviews 19 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for 3 night prior to our cruise. The location is perfect for walking around and seeing the sights, with lots of places to eat close by. My daughter fly in at 5:45 am and they were able to get her into her room at 7:30 am, which was wonderful. Thank you to a great staff!

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour UpNorthWI1, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards and our beautiful marina location. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the... More 

Sydney, New South Wales, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The Sofitel was definitely 5 star standard. The service and room was lovely. We had a lovely marina view room. The bathroom was huge and was stocked with all the necessities. The pool, spa, sauna and steam room were superb and luxurious. There are a few negative points to mention though. The cafe was awful...food and service. I suggest you... More 

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Washington, DC
Top Contributor
187 reviews 187 reviews
26 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very attractive, conveniently located hotel. Great restaurant and bar too. We had a beautifully furnished deluxe suite which had two (small) balconies, floor to ceiling glass, a glamorous bath with huge freestanding tub, Lanvin toiletries, fab shower with waterfall feature, work/desk area and huge bed, Bose radio, - the works. Décor from lobby to rooms was very chic - far... More 

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour J H h H, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our luxuriously appointed rooms, spacious bathrooms and beautiful marina location. Thank you also for your compliment about our staff's excellent service standards - we take... More 

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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Family Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#4 Romantic Hotel in Auckland
#8 Business Hotel in Auckland

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