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Sofitel Auckland Viaduct Harbour

Travelers' Choice award winner
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21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,778 reviews from our community

Traveler rating
    1,105
    455
    147
    50
    21
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238
1,044
82
250
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Wellington, New Zealand
Contributor
17 reviews 17 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here for a weekend. She was at a course, so I was on my own for two days. It rained - lots, which meant that I spend much of my time at the hotel and immediated viaduct/city area. The location is great, especially if you like walking everywhere. If you don,t there are always taxi's... More 

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Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for 4 nights recently and I must say was very impressed, check in was a breeze and very courteous at reception. Our room was lovely and overlooked the harbour. Bothy my husband and I used the gym facilities and pool and both areas were clean and in excellent condition. When booking this hotel I did read earlier reviews... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I celebrated my partners birthday weekend in Auckland and decided to splash out a little on the accomadation, it was definitely worth it! We were made to feel welcome, a great, well furnished and comfortable room and a fantastic breakfast, what more could you ask for?

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Aylesbury
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

last hotel on a busy tour up from south island, we thought to afford ourselves a little luxury for the last 2 nights and we weren't disappointed. well trained staff supported very comfortable rom overlooking the big motor cruisers and sailing ships in the marina. alway enjoy having access to a Nespresso machine. why, though, do these hotel chains follow... More 

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
64 reviews 64 reviews
43 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

WOW - What can I say - Truly a remarkable hotel in terms of location, decor, standards etc. Our room was beautifully decorated and very modern. I was pretty blown away by how high the standards were. We also ate in the hotel's "LAVA" restaurant for dinner one night, and the food was top notch, seriously FANTASTIC. The hotel is... More 

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel, lovely and helpful staff and excellent gym and steam/sauna facilities. Could I ask what is the lovely Sofitel signature scent that envelopes you on entering the Hotel? Is it orange-based like the lovely Lanvin bathroom toiletries? Would definitely recommend for visitors to Auckland for these little touches alone!

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Lisa-Marie R, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive feedback on our helpful Ambassadors and hotel facilities. I am glad to hear you enjoyed your stay. In regards to the Sofitel Signature Scent; we have Bois d ‘orient in the hotel lobby and... More 

Coffs Harbour
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent two days at this hotel and the spoiling of us started at check in. Everything about this hotel is into pampering its guests. From the room size ,extra comfy bed and top quality fittings to the fantastic meal we had in the restaurant was perfect. We would highly recommend this hotel. We will be back.

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Robert L Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am glad to hear we exceeded your expectations. It is always a pleasure to receive positive feedback on our hotel facilities in particular the Sofitel MyBed. I am glad you enjoyed your stay and we look forward to welcoming you... More 

Toronto
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed twice in the past week and were very impressed with the overall quality of the hotel and rooms. The staff were very professional across the board - reception, bell, restaurant, etc. The location was also excellent only a few blocks from the main waterfront area but far enough away to avoid the noise of the bars and crowds.... More 

Was this review helpful? Yes 2
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour BLAB55, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our staff's professionalism and our stunning marina location. Once again, thank you for your feedback. We look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in... More 

Senior Contributor
23 reviews 23 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel itself is ultra-modern and really nice to look at. I found the service a little lacking (room service brought the wrong thing; mini bar was not always replenished; wifi was problematic, slow and seemingly frustratingly data-capped) for such a high-end property.

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour SparkyB_uk, Thank you for choosing to stay with us at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our hotel. I am surprised and truly sorry to hear you had issues during your stay. As we continuously strive to improve our services, it is my belief that our services this year are... More 

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