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All 76 Auckland hotels

Sofitel Auckland Viaduct Harbour

5.0 of 5 Hotel   |   21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Ranked #3 of 76 hotels in Auckland
A recent review
4 of 5 stars reviewed 2 days ago
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1,338 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
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English first
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Got a beautiful room facing the water feature with lovely water running sound when the balcony door is opened. However, there must have been someone smoking at night on the internal facing rooms but couldn't find out where it's coming from :( Apart from that, the room is amazing and would probably remodel our wall paper to the hotel's.

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Sydney, Australia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This was my second visit to this hotel and this time I was very dissapointed. Wifi did not work well in the room, avoid any Superior room for a traffic noise, twin room had a very tiny bed, a swimming pool was not working and staff did not know anything about a replacement local public pool - no map, no... More

Was this review helpful? Yes 3
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Yux2Me, Thank you very much for taking the time to share your feedback. I would like to sincerely apologise for not having met your expectations while staying at Sofitel Auckland Viaduct Harbour. We are continuously striving to improve on the service, facilities and amenities that we provide to our guests. As part of this our Internet service provider is... More

Tokyo, Japan
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our stay was short (only one night). Every employee we encountered was polite and efficient. The room was very large and well-appointed. The amenities provided are higher-end (Lanvin). The bed is very comfortable (if you like soft).The location is great and central. We recommend the Lava restaurant which has yummy food (a bit expensive but that seems to be the... More

Review collected in partnership with Sofitel.com

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Auckland, New Zealand
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Mixed reviews on this one. The reception from the concierge team was not great, we weren't greeted or given assistance with our luggage. I had requested an upgrade which hadn't been arranged however it was organised quickly at check in, reception staff had dirty uniform and not particularly friendly. Our room was lovely, we had a room on the top... More

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Stockholm, Sweden
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for our last night in NZ after 3 weeks on the road. Great way of living at this hotel since it's close to everything and it's place in the harbour. We booked the room 3 month in advance and specified that we wanted seperated beds. However when we arrive we got a superior room that we booked and... More

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4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked for three nights. First night room was too cold and A/C control not operating so spoke to chap making up the room next morning and he fixed it. Second night OK but third night heating not working at all. Complained at reception in person around 6 pm and man came back up with me and tried to adjust A/C... More

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Houston, Texas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the second time I stayed at this hotel. I love the location. Just walk out the door and view the boats in the harbor, choose a restaurant on the waterfront, or walk to shops. Service is excellent, rooms are luxurious, food in the restaurant is very good.

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Sydney, Australia
Top Contributor
121 reviews 121 reviews
30 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sofitel in Viaduct Harbour is one of the more luxurious places to stay and benefits from being a newer establishment than some of the city's other hotels. Based on a low-rise 6 story design around the water front, the decor is Balinese-themed and includes a number of water features (more about that later) The service is wonderful - attentive... More

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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
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#1 Family Hotel in Auckland #2 Spa Hotel in Auckland #3 Luxury Hotel in Auckland #3 Romantic Hotel in Auckland #6 Business Hotel in Auckland
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Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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