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Sofitel Auckland Viaduct Harbour

5.0 of 5 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,477 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Auckland, New Zealand
1 review
4 of 5 stars Reviewed yesterday NEW

The Sofitel was lovely, room was a great size and very nice. The bar in the hotel didn't reflect the quality of the hotel, looked tired and basic. Only other concern was the steak I ate in the restaurant which was tough and tasteless but the rest of the food was excellent. Service alround was pleasant and high standard.

Review collected in partnership with Accorhotels.com

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Nelson, New Zealand
Contributor
12 reviews 12 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

Let me start out by saying that, in my view, Auckland suffers from a paucity of great hotels. There are no Ritz Carltons or Mandarin Oriental hotels in this city. Sofitel is a very good, but not what I would consider a "great" hotel. Mollies and the Hotel Debrett would also be reasonable choices, depending on the type of hotel... More

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Brisbane, Queensland
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

What I liked; • Generous sized room • Good quiet location (only a 10/15 walk along the water to the heart of Auckland), • The coffee machine in the room (Nespresso) and Dilmah tea, • Lanvin toiletries • Large separate bath and shower, • Professional and friendly staff, • Twice daily servicing of the room, • Excellent café and bar... More

Review collected in partnership with Sofitel.com

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Wellington, New Zealand
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 2 days ago NEW

I was in Auckland on business and work put me up at the Sofitel. This was a great place to stay and right off the Viaduct Marina. Rooms were clean and front house staff very friendly. I would say 5 stars.

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Smileitsfun, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards and stunning harbour location. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the near... More

New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

As a former Aucklander I enjoyed this property - friendly staff, great location, good amendities. A word to the wise, which was not clear on expedia 2.5% surcharge for credit cards and random internet charges with an outside sercice provider.

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Melbourne
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff ware very friendly & always obliging. The rooms were very clean & modern, as was the entire hotel. Fantastic range of food & beverages. Felt completely relaxed the entire time we were there.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour buttigieg1, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards and our relaxing atmosphere. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the near... More

Oakville, Canada
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

A wonderful location on the harbour in central Aukland it provided us an excellent base for our tours of the city highlights. The rooms, while not large, are well appointed and very comfortable. The staff was very helpful with our logistics at the hotel and getting around the city. Breakfast in the cafe was fine. WiFI while available was unecessarily... More

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour McTravel400, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated the spacious rooms and our stunning Viaduct Harbour location. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the... More

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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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