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Sofitel Auckland Viaduct Harbour

5.0 of 5 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,658 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Colwyn Bay, United Kingdom
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars NEW

I reckon the Sofitel have the best beds. Very comfortable, all to do with using a mattress topper. Friendly staff, good service, what more can you say. Easy walking around the harbour to the city centre. Good cafe for the quick breakfast or snack.

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Jon P, Thank you for sharing your experience at Sofitel Auckland Viaduct Harbour. We are pleased that you enjoyed your stay with us, and that you appreciated Sofitel's signature MyBed™ and our stunning harbour location. I am also delighted that you were happy with our staff's exemplary service standards. Once again, thank you for your feedback. I look forward... More 

Vancouver, Canada
Contributor
19 reviews 19 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed for three nights this past February. We arrived early from our long haul flight and we were promptly greeted by concierge and upgraded to a lovely suite. Our room wasn't quite ready but they promptly called us when it was. The staff were all very lovely and accomodating. The room was spacious and well appointed. The pool and... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour V1rotat3, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated the luxuriously appointed room and our fitness facilities. We are also pleased that you enjoyed your experience at 21 Viaduct Cafe. Once again, thank you for your feedback... More 

Boulder, Colorado
Top Contributor
62 reviews 62 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Newer, modern design hotel, in the heart of the action. Short walk to most of Auckland's highlights, including ferry terminal. Taxi service readily available for jaunts beyond walking distances. Also convenient to local bus options. Stayed twice within two weeks, and both stays were favorably memorable. Rooms are well-configured and sizable. Beds are incredible -- didn't want to get up... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Judiisreadytogo, Thank you for taking the time t oshare your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated the spacious, luxuriously appointed rooms and bathrooms, as well as the excellent ambiance and food a Lava Dining. Once again, thank you for your feedback. We look forward... More 

AUSTRALIA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Hilton on the other side on the 26th Feb for considerable amount more and was completely disappointed ... I followed up while down at the Coromandels on wotif and found a night with Sofitel for our second stay in Auckland in 2nd March and WOW .... What a fabulous difference not only in price but the... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Johjoh, Thank you very much for taking the time to share your experience at Sofitel auckland Viaduct Harbour. We are delighted that you enjoyed your stay with us, and that you appreciated the luxuriously appointed room and our exemplary service standards. Once again, thank you for your glowing feedback. We look forward to welcoming you back to the hotel... More 

Canberra, Australia
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We paid extra for a room with “Internal Water Views” but found we were looking over a pond straight into rooms opposite. For privacy we needed to keep the curtains drawn, so really had no view at all. Happily, when we expressed our disappointment Sofitel waived the extra fee. The room was luxuriously appointed but service rather lackadaisical. For instance... More 

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New Orleans
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were catching a cruise in Auckland and booked the Sofitel. The website does not due it justice. It is a truly 5 star hotel! When you walk into the hotel you will be shocked how beautiful the lobby is. We asked for an a recently remodeled room. Ask for one of the remodeled rooms. They are lovely, very spacious... More 

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Sally6, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel and that you appreciated the luxuriously appointed rooms and our staff's exemplary service standards. Rest assured I will pass on your amazing feedback to the team members you have mentioned! Once again,... More 

Boca Raton, Florida
Senior Contributor
36 reviews 36 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A terrific hotel for a few night stay. We had a large room on the 6th floor, staff was overly friendly. Only downside, as with all 5 star hotels, price of food and amenities is absurd. Our friends, in the same hotel had a small room on the 3rd floor for the same price we paid for an extremely large... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour George S, Thank you for taking the time to share your experience staying at Sofitel Auckland Viaduct Harbour. we are delighted you enjoyed your stay at the hotel, and that you appreciated our stunning marina location and the friendliness of our staff. Once again, thank you for your feedback - we hope to welcome you back to the hotel... More 

Taupo
Top Contributor
129 reviews 129 reviews
47 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

From the first meeting by the concierge to checking in the staff were genuinely friendly and you were made very welcome. The room was large for a hotel room and we wanted to take the bed home with us. There was a big cricket game on and was not available at first on the channels available on the tv, the... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour TaupoSheryll, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our luxuriously appointed rooms and the signature Sofitel MyBed™. Thank you once again for your feedback. We look forward to welcoming you back to Sofitel Auckland Viaduct Harbour... More 

Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

We had late flight in and found the staff extremely helpful for checkin. The luggage beat us to our room. The room was beautifully appointed and very clean with all the amenities that we required. Would highly recommend this hotel for location standard and comfort.

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Greenville, South Carolina
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed there Sunday through Saturday in February. The staff were great, second to none. Very helpful and courteous. Some even took the effort to remember our names. The room was very comfortable, bright and cheery with high windows and sliding glass door. The shower is our favorite: a rain shower. The tub was huge and the... More 

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Liketogo2020, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated the spacious, luxuriously appointed room and bathroom and our staff's excellent service standards. Once again, thank you for your glowing feedback - I look forward to welcoming you... More 

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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Family Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Luxury Hotel in Auckland
#8 Business Hotel in Auckland

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