We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Auckland Viaduct Harbour

5.0 of 5 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Hotel website
Hotel deals
Special Offer
BEST PRICE GUARANTEE
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Sofitel Auckland Viaduct Harbour
Professional photos View all
Browse nearby
Sofitel Auckland Viaduct Harbour
Write a Review

1,649 reviews from our community

Traveler rating
    1,028
    425
    131
    44
    21
See reviews for
225
958
76
237
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1649)
  • Mar-May only
    (433)
  • Jun-Aug only
    (316)
  • Sep-Nov only
    (382)
  • Dec-Feb only
    (518)
All months
Greenville, South Carolina
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars NEW

My wife and I stayed there Sunday through Saturday in February. The staff were great, second to none. Very helpful and courteous. Some even took the effort to remember our names. The room was very comfortable, bright and cheery with high windows and sliding glass door. The shower is our favorite: a rain shower. The tub was huge and the... More 

Was this review helpful? Yes
Coffs Harbour, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Fabulous the first time and pleased to say, fabulous the 2nd time. There are several restaurants located nearby in the waterfront, however due to weather we chose to dine in house - it was a good choice, nice surroundings and lovely dinner. Our room was large, great bed and nice big deep bath. Can also recommend buffet breakfast. Would definitely... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Wheretonext443, Thank you for sharing your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel and that you appreciated the spacious rooms and the quality of the offering at Lava Dining.; Once again, thank you for your feedback - we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour... More 

Geneva, Switzerland
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

overall experience was ok. Location was convenient. Room deco was nice . food very salty from room service. Concierge sent me to wrong adress nearly missed my meeting. Did not like the lobby style.never again

Was this review helpful? Yes
Corpus Christi, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had the privilege to stay a week at the Sofitel this month. Our stay was very enjoyable. What stands out about the hotel is definitely their very fine, accommodating staff. It seems as if every whim of ours had been anticipated, and their delivery was totally exceptional. The Sofitel definitely had a distinct French flavor. From the morning's "Bonjour"... More 

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour John_MT5486MW, Thank you very much for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our French influence and our stunning marina location. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in... More 

North Canton, Ohio
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First of all, we have stayed at many beautiful hotels around the world, and had heard great things about Sofitel. We were a little disappointed with this hotel. There is little storage areas for clothes in the room. The closet is a waste of space! We had clothes laying all over the furniture. The other thing is that the rooms... More 

Was this review helpful? Yes
New Zealand
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We stayed here a year ago and had some issues with service and especially the food. I am very pleased to report that everything has changed now. The customer service from all the staff was very good. We ate dinner twice and the food was extremely good; as good as a lot of the more expensive restaurants in Auckland. Nice... More 

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Travellingkiwi57, Thank you for taking the time to share your experience after returning to Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our staff's excellent service standards and the quality of our culinary offering at Lava Dining. Once again, thank you for your feedback - I am very... More 

Wellington, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Great size rooms, fantastic bedding, a great nights sleep always! I wouldn't think of staying anywhere else. To get consistent great service makes it something to look forward to whenever we go to Auckland, and the food in the restaurant is superb.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour 48Heather, Thank you for taking the time to share your experience staying at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay and appreciated our spacious rooms and excellent service standards. Once again, thank you for your glowing feedback - we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future!... More 

Christchurch, New Zealand
Top Contributor
80 reviews 80 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I can only say good things about this hotel - from check-in to check-out the whole experience was really worthwhile and if I could afford it then I would live the rest of my life in this hotel. The decor is interesting and restful and the staff very accommodating.

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour GallopingGourmet51, Thank you for taking the time to share your experience staying at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay with us and that you appreciated the beautiful decor and exemplary service standards of our staff. Once again, thank you for your glowing feedback - I look forward to welcoming you back to the... More 

Mellieha, Malta
Top Contributor
91 reviews 91 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Great hotel, service was good, room modern with a great bathroom, room service worked very well and food arrived hot. If you don't want to eat in the hotel there are plenty of restaurants along the quay so lots of choice. If your not Australian remember everyone eats very early. We had a harbour view room which also faced the... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sofitel Auckland Viaduct Harbour? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Orbitz, Hotels.com, Cheap Tickets, Priceline, Despegar.com, Otel, Hotwire, EasyToBook, ACCOR, TripOnline SA, Odigeo, Jetsetter and Tingo so you can book your Sofitel Auckland Viaduct Harbour reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Family Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Luxury Hotel in Auckland
#7 Business Hotel in Auckland

270 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (233)
Viewed
Hotel & grounds (42)
Viewed
Room/suite (51)
Viewed
View from room (36)
Viewed
Bathroom (23)
Viewed
Dining (9)
Viewed
Pool/beach area (3)
Viewed
Other (69)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Pool/beach area (3)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (13)
Viewed
Bathroom (1)
Viewed
Dining (8)
Viewed
Business center/function rooms (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay