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Sofitel Auckland Viaduct Harbour

Travelers' Choice award winner
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21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,840 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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Piha, New Zealand
Level Contributor
110 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Even though the room was about the same size as other hotels; it is the small touches that make you realise you are in a place that knows how to just go that little bit further. From the slippers beside the bed; to the turn down service. The bathroom was the best of any hotel I have stayed in; it... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Piharian, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted to enjoy your stay with us and that you appreciated the small touches of luxury that set our hotel apart! I am also glad that you noted our beautiful bathroom - I hope you will have a chance to try... More 

Australia
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel started life as a member of the Westin group and its pedigree is obvious from the opulent (but clearly kiwi) public areas to the dining options, gym, spa and its spectacular location on Auckland's Viaduct. Sofitel has taken a good base and added its touches to create a truly fabulous hotel experience. Staff, as has been my experience... More 

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New Plymouth
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The junior suite we booked was the best room we have ever stayed in. Lots of room, big comfortable bed and so quiet we could sleep with the doors partly open for fresh air instead of air conditioning. Big disappointment here was room service. Tried two nights and both nights got order wrong and didn't have such basic ingredients, was... More 

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Shanghai, China
Level Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

First off, a big thank you to all previous TripAdvisor reviewers. Yes, this hotel is excellent! Have stayed in a few different hotels in Auckland before and this definitely tops my own list. Rooms are very spacious and very clean. Staff is courteous, helpful and very efficient in handling problems. Not that far from the main shopping and dining places... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Dochenry2013, Thank you very much for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay with us, and that you appreciated our spacious and luxuriously appointed rooms as well as our staff's exemplary service standards. Once again, thank you for your glowing feedback. We look forward to welcoming... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

From the moment we arrived this hotel felt soulless, uninspiring and miserable. For some reason the staff addressed us in French? As far as I know NZ is an English speaking country with huge Maori influences, but this seems to be lost on the Sofitel management team. But the worst thing about this hotel was the cold, the restaurant, the... More 

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Hoddy 100 Thank you for taking the time to share your recent experience at Sofitel Auckland Viaduct Harbour. I am absolutely shocked to learn that this was you experience. I would like to sincerely apologize for not having met your service expectations in during your recent visit. At Sofitel, we strive to provide superior levels of personalized service to... More 

Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked in to a Junior Suite for our stay here as it was our last stop in New Zealand and we were not disappointed. The hotel is very luxurious and well maintained, the staff are always on hand to help our where needed. The room was very large and wrapped around a corner with it's own private balcony. The... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour IRBtrip, Thank you for taking the the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel and that you appreciated our stunning harbour location and views and the luxuriously appointed room. I am also glad that you noticed our staffs' exemplary service standards. Once again, thank you... More 

Salt Lake City, Utah
Level Contributor
248 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
5 of 5 stars Reviewed 1 week ago

I love the location of this hotel on the Viaduct and I love the interiors and the quality of the rooms (thanks, in large part to Westin which had flagged it upon opening). The service is warm, efficient and personable. I would return here in a heartbeat.

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Sfdann, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel and that you appreciated our dramatic and luxuriously appointed interiors and personalised, exemplary service levels. Once again, thank you for your glowing feedback. We very much look forward to welcoming you back... More 

Brisbane, Australia
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is the best, awesome for a Romantic Getaway. This was our fourth visit and it has always been awesome. The Viaduct is a great place to enjoy coffee walking and relaxing. So many great restaurants within walking distance. At night the Hotel is stunning with the water features and lighting. Service is great, a favorite place for rest... More 

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour GRB7777, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that your stays at the hotel have been consistently excellent, and that you appreciate our stunning harbour location and our beautiful interiors. Once again, thank you for your glowing feedback - we very much look forward to welcoming you back... More 

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