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Sofitel Auckland Viaduct Harbour

Certificate of Excellence
GreenLeadersSilver level
21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
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2,091 Reviews from our TripAdvisor Community

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Brisbane, Australia
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

I arrived around lunch time, my city view room wasn't ready, that was ok, it was more I wasn't made to feel very welcome on checkin that wasn't really ok. Quite abrupt. The hotel is really lovely and my room was very comfy, the bed was to die for !! but it looked out to offices, and they looked in... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Lynda H
Los Angeles, United States
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Right in the harbor. Easy walking to Queens street and harbor. Close to Shopping and a market. All the marvelous which make Sofitel wonderful to stay at. Food was delicious in their restaurant and breakfast buffet as well. Wonderful Internet and beautiful harbor out the window and the bug tower.

Helpful?
Thank Madge W
Morgantown PA
Level Contributor
139 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We used this hotel as a base to visit the city prior to a New Zealand cruise. It is a modern, well kept superior 4 star hotel that is a good value. Next to a lovely marina, the hotel is a 8-12 minute walk to the cruise ship harbor with many restaurants and sights - with luggage take a taxi.

Helpful?
Thank David N
New York City, New York
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for two relaxing nights upon arrival in NZ. Staff is helpful and lovely. Property is nicely designed and clean. Location slightly out of the way but good restaurants nearby. Our junior suite had an internal courtyard view but was fairly spacious if slightly expensive.

Helpful?
Thank Tom R
sydney australia
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

we love this hotel but my wife requested a suite with a separate sitting room and bedroom. We were booked into a Junior suite. We found a Junior suite to NOT be a suite as it is one room with TV at end of bed and indeed the lounge is so small that instead of seating two of us, one... More 

Helpful?
Thank southisletraveller
Newcastle, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel was fabulous, the rooms were very spacious, location is great, the staff were so friendly & welcoming, cannot speak highly enough of the restaurant staff, I have Coeliac Disease the Chef was amazing in creating the most fantastic Gluten Free meals for me. Will definitely stay here again.

Review collected in partnership with Accorhotels.com

Helpful?
Thank DMurp1957
Australia
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed here 2 nights. The accomodation was comfortable and staff were polite. I had room service which came extremely quickly and was great quality. If there were a few things that could improve to give it a better score: 1: the topper on the mattress was extremely thick, to the point thatI was literally sinking in it ( it... More 

Helpful?
Thank rachel101
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Rachel101, Thank you for taking the time to tell us about your recent stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to hear that you found our rooms comfortable and our room service met your expectations with efficient service and great quality. However I would like to apologise that there was an issue with your... More 

Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great location and all seemed to be going well....concierge desk made us a lunch reservation....that the restaurant didn't have....and the bellman who loaded our bags forgot one and sent it away with a tour group. An anxious couple of hours until the bag was located....not the mark of the Sofitel.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank dmj2013
Scarborough, New York
Level Contributor
219 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel was convenient to many restaurants and bars in the vibrant Viaduct Harbor area. It was also close to downtown shopping and other attractions like the Ferries and Art Gallery. Rooms and amenities were up to Sofitel high standards but views from the rooms were not good and the place seemed sterile. Good breakfast buffet with choice of prepared main... More 

Helpful?
1 Thank mazzillp
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Mazzillp, Thank you for your precious time taken to share your experience at Sofitel Auckland Viaduct Harbour. I am please you appreciated our tranquil harbour location, our luxuriously appointed rooms and our breakfast buffet at Lava Dining restaurant. I am sorry to hear your room view did not meet your expectations. Our rooms are categorised based on their view,... More 

BC Canada
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely to arrive after long journey...really friendly staff....minimalist architecture ...welcoming hotel..great room.... Super concierge and front desk. Marvellous martini in the bar..again great service. Yes, will return.

Helpful?
1 Thank P F
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