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Sofitel Auckland Viaduct Harbour

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21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,689 reviews from our community

Traveler rating
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    436
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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San Diego, California
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed yesterday NEW

Recently spent one night at the Sofitel Auckland hotel---the nice thing about this hotel is that it is only 2 blocks away from the cruise terminals ( assuming that one's luggage has already been dropped off!) The rooms are very comfortable. Only problem that some folks may have is with the elevator---you have to use your room key to activate... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Drkblim, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our stunning harbour location and comfortable rooms. Once again, thank you for your feedback. I look forward to welcoming you back to the hotel in the near future!... More 

Contributor
15 reviews 15 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

An easy walk to many restaurants and to the ferry terminal. Services were rather confusing. At first we were told that breakfast was included & then, upon arriving for breakfast, we were told no, it was not. We were told that we had used all of our alllotted 500MB wifi in a few hours. When we called the front desk,... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Supihonbun, Thank you for sharing feedback on your recent stay at Sofitel Auckland Viaduct Harbour. I am sincerely sorry to hear that you did fully enjoy your stay in our hotel - rest assured that your feedback regarding the confusing and misleading communication has been duly noted and has been addressed accordingly. I sincerely apologise that this was your... More 

Christchurch, New Zealand
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Still in my view the best option when travelling to Auckland. Great location just away from city noise but close for an easy walk to the action. One of the Accor hotels that looks after its Adv Plus customers which in my view is a great bonus. Will be returning again.

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Southerncut, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our fantastic location and views. Once again, thank you for sharing your feedback. I look forward to welcoming you back to the hotel in the near future. Kind... More 

Dallas, Texas, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel is right on the harbor. It's a 10 minute walk to harbor side restaurants, parks, bars, ferry and tour boats. The staff here are courteous. Rooms are nice and clean and what you would expect from this caliber of hotel. There's a breakfast cafe, a bar and a restaurant in the hotel. I only visited the cafe for... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Jabyabraham, Thank you for taking the time to share your experience staying at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our stunning marina location and our luxuriously appointed rooms. Once again, thank you for your feedback. I hope to welcome you back to Sofitel Auckland Viaduct Harbour... More 

Wellington, New Zealand
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we booked 2 rooms, the rooms were fantastic, shower brilliant, bath brilliant, very clean room, bed was out of this world. Would stay there again in a heart beat. The shower was a rain shower, which was amazing. The bed was like sleeping on a cloud!

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Megan O Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel and appreciated our signature Sofitel MyBed™ as well as the spacious, well-appointed bathrooms. Once again, thank you for your glowing feedback - I hope to welcome you back to stay with... More 

Brisbane, Australia
Top Contributor
69 reviews 69 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our second visit to this hotel. The hotel was very busy for our 3 day stay this time due to around the world boat race stopover which was on at the same time. Check in was prompt and the staff friendly. Our room was very quiet, and spotlessly clean, the housekeeping service was excellent. The bed was amazingly... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour zzdianne, Thank you for taking the time to share your experience staying at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our spacious, luxuriously appointed rooms and our spectacular harbour location. Once again, thank you for your glowing feedback. I very much look forward to welcoming you back... More 

Christchurch, New Zealand
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel is truly beautiful and the rooms spacious and the beds up to the usual Sofitel standard. We ate most breakfast, lunches and dinners at the restaurant on site, and were really happy with the quality and freshness of the food.

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Ian P, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated the quality of our culinary offering at Lava Dining and our luxuriously appointed rooms. Once again, thank you for your glowing feedback - I hope to welcome... More 

Hong Kong, China
Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

You couldn't ask for a better location, right on the marina and close to eateries and shopping. The room was well appointed too, with excellent amenities including coffee machine, sink in lounge (very handy) and generous sized bathroom. So what was amiss? Some elements of the service. We were called just after check in to be told that we really... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Spectacular location down by the marina. The staff is highly attentive and very friendly. The rooms while a bit small by American standards are finely appointed with great views. Breakfast is very good as well. I would highly recommend this hotel.

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Jeremy S, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed yours tay at the hotel, and that you appreciated our staff's exemplary service standards and our stunning marina location. Once again, thank you for your glowing feedback. We hope to welcome you back to Sofitel Auckland... More 

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