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Sofitel Auckland Viaduct Harbour

Travelers' Choice award winner
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21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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1,816 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (369)
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Hamilton
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We recently stayed with Sofitel, as A silver member of the Accor advantage plus membership. I must admit as our second stay in a sofitel the first in Tahiti, the exceptional quality of the fittings, fixtures, comfortable bed (that was Devine) right down to amenities provided including a nespresso pod machine, was pure bliss. The staff attentive and friendly, valet... More 

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East Lansing, Michigan
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The language of choice at this hotel seems to be French, perhaps they get a lot of French visitors? The doorman and check-in staff were very helpful and efficient. Surfaces and decorations were outstanding, this feels like a very expensive place, but for us it was not. Our room was setup with a rollaway as requested, which is a rarity... More 

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Rotorua, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a really sophisticated hotel with understated, subtle public areas. It has very cool spaces, low lighting, amazing artwork, The water features are amazing. The hotel room had some great features: wardrobe, mirrors,coffee machine, the bed (of course) and the amazing bathroom - it is a fantastic bath. It is a really lovely hotel, very cool. We would love... More 

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California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for two nights in this modern and efficient hotel. Well located in the new area of Auckland waterfront. We found the staff to be efficient and pleasant and we found the rooms to be pleasant and clean. What we didn't like: 1. A charge for $8.00 for "tray service" over and above all other room service charges. 2. My... More 

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Sydney, Australia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Sofitel Viaduct is a lovely hotel. Stayed in a room on the 1st floor, with views onto the harbour. Staff are friendly and accommodating, the bar is great for a drink and a snack, and the restaurant is actually very very good. It's feels smaller and more personalised than the bigger chains in Auckland, and I'd happily stay again next... More 

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Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

After reading great reviews on here perhaps I was expecting more than this hotel could deliver. The taxi trip there from the airport was a nightmare due to roadworks and a driver who had no idea. Hotel lobby was lovely and all staff were exceptional. Rooms however were a huge disappointment for the price. No harbour view , tiny beds... More 

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Hamilton, New Zealand
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Booked into Superior room, upgraded to Executive for $75. This gave us a view of the inner court yard water feature. Prefer the Marina view, but for one night this did not matter. Noted a couple of items not up to the usual standard at Sofitel Auckland. Only 1 mug and no teaspoons in room. But the bathrobes are excellent.... More 

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Bratislava, Slovakia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Kitchen: Breakfast Buffet was very high quality hotel restaurant was better than average Staff: The hotel staff was nice with professional conduct Rooms: Very interesting and modern furnishings (glass wall) This means that you must pull on the evening blinds if you wish to have privacy and if you do not sleep through the morning, so you have to set... More 

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Tauranga, New Zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Accommodation and staff in this hotel were exactly what you would expect in this establishment. Rooms well appointed and staff were well informed and efficient. Food in the restaurant was great, however the wait for pre ordered lunches was unacceptable.

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Auckland Region, New Zealand
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Very difficult to get into the hotel with roadworks preventing easy access to the property. Great location as we where there for a birthday celebration and we wanted to walk around the Viaduct to find somewhere funky to dine, after enjoying some fine wines at the Sofitel. The Bar has quite simple and plain décor; too much like a cafeteria... More 

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