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Sofitel Auckland Viaduct Harbour

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21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,747 reviews from our community

Traveler rating
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    21
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234
1,030
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
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Bournemouth
Top Contributor
164 reviews 164 reviews
56 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed yesterday NEW

We too were happily surprised by the range of facilities, the space and the comfort to be found at the Sofitel. Very clean and comfortable with good quality bedding and large bed. Useful location for transport links, including ferry terminal, and has secure parking. Lots of harbourside bars and restaurants close by. The free wi-fi, however, doesn't last nearly as... More 

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Auckland, New Zealand
1 review
5 of 5 stars Reviewed 3 days ago NEW

Amazing experience! The service was outstanding (except for the restaurant staff). The room was incredibly comfortable and luxurious. Maybe I misunderstood my booking but I was expecting a waterfront view but the room was still incredible. And yes, the service was amazing!!!! but was immensely let down by the restaurant staff

Review collected in partnership with Sofitel.com

Was this review helpful? Yes 1
Goonellabah
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Still here on night 2 of 3 as i write this review. So far nothing has been trouble and everything is at the high standard we expected. We are on the 6th floor in a suite. Beds delightful to sleep in. Room is spacious and not cramped at all. Love the little touches that go unnoticed or under appreciated by... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Flemo69, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you have enjoyed your stay at the hotel, and that you appreciate our spacious, luxuriously appointed room and the small touches of luxury that we offer to make all our guests feel special. It is always a pleasure to... More 

Brisbane, Australia
Top Contributor
51 reviews 51 reviews
40 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our second stay at this property. We had previously tried a Luxury room with marina views and this time, the cheaper Superior Room with the city view aspect. Note there are some rooms that overlook an internal water feature, not the marina. Whilst the former had an extra sofa area, we found both rooms equally well appointed; office... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour TheQueenslander, Thank you very much for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our luxuriously appointed rooms and the quality of your experience at Lava Dining. Once again, thank you for your feedback. We look forward to welcoming you... More 

Auckland Region, New Zealand
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights for our honeymoon. Gorgeous suite with every amenity you could imagine and a view of the water feature. The staff were professional and friendly. On arrival in our room we were greeted with a lovely petite cake with a message of congratulations. Such a lovely touch. Every night you received a bottle of water and... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Jaosh2005, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are absolutely delighted that you decided to spend your anniversary with us, and that we succeeded in making it a Magnifique occasion. I am very glad that you appreciated our staff's exemplary service standards and the luxuriously appointed room. Once again, thank... More 

Rotorua, New Zealand
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We have stayed at Sofitel Auckland numerous times. The service is a bit hit and miss. We realise it is a 5 star hotel however if you do not turn up in a suit some of the staff appear to treat you like you are lost before they realise you are a guest. Confusion between the café and restaurant as... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour QPB2015, Thank you for taking the time to comment on your stay with us. I am glad you enjoy the atmosphere of the Sofitel Auckland Viaduct Harbour, as a French hotel chain we do try and encompass the French Elegance of our company with the native culture of New Zealand heritage. We pride ourselves on providing a high level... More 

Auckland, New Zealand
Senior Reviewer
9 reviews 9 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great stay. Service top notch from the moment we pulled up. Valet parking, staff taking our bags, complimentary drinks, welcoming and friendly staff....need I say more. The room was beautiful, spacious, comfortable and well equipped. The bathroom was fantastic, and having a separate bath was a great novelty-I made use of it that was for sure. We went... More 

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Littlecheese3, Thank you for taking the time to share your experience staying at Sofitel Auckland Viaduct Harbour. we are delighted that you enjoyed your stay at the hotel, and that you appreciated the luxuriously appointed room and spacious bathrooms. Once again, thank you for your glowing feedback and I am very glad we made your stay a special one.... More 

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