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Sofitel Auckland Viaduct Harbour

Travelers' Choice award winner
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21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,846 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Auckland, New Zealand
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

Sofitel Auckland continues to prove that they're among the best in Auckland. The upgraded room was in top condition as always, and the service was even better than my last visit. The ambience of the whole establishment is a special one, quiet and classy. Breakfast is worth paying for which is rare for me with hotel breakfasts and the bed... More 

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Absolutely amazing experience! From the staff, facilities not to mention having my favourite 9's league team staying there. The location is on point everything within walking distance, Wynyard Quarter, Viaduct, Britomart station, Skytower. If you don't mind paying for that extra luxury experience then this is the place to stay.

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Melbourne, Australia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

Spent the weekend in a city view room, which actually overlooks the Auckland Harbour Bridge and a large building site. The site has been completely levelled, and during our mid July stay, the workers were drilling and jackhammering away. Thankfully they didn't get started until 8.30am on the Saturday morning. The hotel itself is great. The room furnishings first class.... More 

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San Rafael, California
Level Contributor
113 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night as a family of 4. We had a suite (one of their most expensive ones) so I assumed they would have either a fold out couch or they would be able to fit 2 rollaway beds....they barely could squeeze in one rollaway so traveling families beware. I slept in the bed with my 2... More 

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Christchurch
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Love the Sofitel. We've tried the Langham, Hilton and Hotel Debrett in the past but have found the Sofitel is the best mix of location, comfort and service. Spacious rooms, super comfy bed and an enormous bath (with Lanvin bath products). Best rooms are near the top over looking the water.

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Piha, New Zealand
Level Contributor
110 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Even though the room was about the same size as other hotels; it is the small touches that make you realise you are in a place that knows how to just go that little bit further. From the slippers beside the bed; to the turn down service. The bathroom was the best of any hotel I have stayed in; it... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Piharian, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted to enjoy your stay with us and that you appreciated the small touches of luxury that set our hotel apart! I am also glad that you noted our beautiful bathroom - I hope you will have a chance to try... More 

Australia
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel started life as a member of the Westin group and its pedigree is obvious from the opulent (but clearly kiwi) public areas to the dining options, gym, spa and its spectacular location on Auckland's Viaduct. Sofitel has taken a good base and added its touches to create a truly fabulous hotel experience. Staff, as has been my experience... More 

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New Plymouth
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The junior suite we booked was the best room we have ever stayed in. Lots of room, big comfortable bed and so quiet we could sleep with the doors partly open for fresh air instead of air conditioning. Big disappointment here was room service. Tried two nights and both nights got order wrong and didn't have such basic ingredients, was... More 

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