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Sofitel Auckland Viaduct Harbour

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21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,737 reviews from our community

Traveler rating
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    142
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    21
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232
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Auckland Region, New Zealand
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for 3 nights for our honeymoon. Gorgeous suite with every amenity you could imagine and a view of the water feature. The staff were professional and friendly. On arrival in our room we were greeted with a lovely petite cake with a message of congratulations. Such a lovely touch. Every night you received a bottle of water and... More 

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Rotorua, New Zealand
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We have stayed at Sofitel Auckland numerous times. The service is a bit hit and miss. We realise it is a 5 star hotel however if you do not turn up in a suit some of the staff appear to treat you like you are lost before they realise you are a guest. Confusion between the café and restaurant as... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Auckland, New Zealand
Senior Reviewer
9 reviews 9 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a great stay. Service top notch from the moment we pulled up. Valet parking, staff taking our bags, complimentary drinks, welcoming and friendly staff....need I say more. The room was beautiful, spacious, comfortable and well equipped. The bathroom was fantastic, and having a separate bath was a great novelty-I made use of it that was for sure. We went... More 

Was this review helpful? Yes 1
Dubbo, New South Wales, Australia
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We chose to stay at the Sofitel based on the reviews on Trip Advisor and we were not disappointed. The service from staff was outstanding, the room spacious, clean and extremely comfortable and the position was away from the hustle and bustle whilst being only a 10 minute walk to the CBD. We had an enjoyable, quiet drink in the... More 

Was this review helpful? Yes 1
Sydney, Australia
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A good base for exploring Auckland. Nearby are lots of restaurants or you can walk about 1km to the Queen Street CBD area for more variety. The staff were pleasant and welcoming although it took nearly an hour to get some ice for drinks on the first night. The wifi was good although you have to re-sign in after each... More 

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Leanne M, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel and that you appreciated the spacious, luxuriously-appointed room and our fantastic location. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the... More 

Christchurch
Contributor
12 reviews 12 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Things didn't start well when we were told you can use the hotel parking for $40 a night or try our luck with street parking until it became free in the evening. Check in was fine. The room (Luxury room with marina view) was a instant disappointment due to the fact the images they show you on their website use... More 

Was this review helpful? Yes 3
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Edwerido, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am glad to hear you enjoyed your room and the view of the Marina -it is always a pleasure for us to receive positive feedback. I am disappointed to hear that you were not fully satisfied with the size of your... More 

Sydney, Australia
Top Contributor
60 reviews 60 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

We just had a 3 night stay at the Sofitel Auckland. Location - Excellent, a very nice area near the harbour with many food options only a short walking distance away. About a 15min walk to the heart of Auckland. Staff – They were all fantastic and could not do more for you, both the concierge and reception desk were... More 

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Morry1234, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our stunning marina location and our staff's exemplary service standards. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for four nights on a recent trip to Auckland. The hotel is located about 5 minutes walk from the hub of the Viaduct harbour restaurant precinct and is very nicely presented. The staff are very efficient and my request for a room on the top level was handled without fuss.Unfortunately we had a room... More 

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Bron C, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you chose to celebrate your 50th birthdays with us, and that you appreciated our stunning harbour location and our staff's exemplary service standards. I am very glad to see that we succeeded in making both your special occasions... More 

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