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Sofitel Auckland Viaduct Harbour

5.0 of 5 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,508 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

Warning. This hotel cannot be trusted for business people. They failed to deliver my 3.45am wake - up call which is unforgivable. Apparently (even worse) the wake up call was made to the wrong room ????? I missed my 6am flight, therefore missing my client's board meeting. I never trust Mobile wake-ups when dealing with under Please stay clear of... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Pat G, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour, and for giving me the opportunity to personally address the problems you faced yesterday. I am deeply disappointed that on this occasion we did not offer the superlative service that Sofitel is known for. Our failure to give you the wake-up call... More 

Suva, Fiji
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for a work trip and was very happy! The room was quiet, very comfortable, modern and clean with very relaxing and tasteful décor. It even had soft music playing on my entrance to the room from the TV. The Nespresso maker was a great touch with free capsule refills each day. Great location with only a pleasant... More 

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Hamilton, New Zealand
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for two nights. The location is great, being just a short walk to the restaurants in the Viaduct and only slightly further to Queen Street. The hotel was quiet and the room spotless. All the staff were extremely friendly and helpful. We ate breakfast in the restaurant and this was of a very high quality. The detox... More 

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San Jose, California
Top Contributor
103 reviews 103 reviews
53 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was a great place to land for my first three nights in NZ. Rooms were moderately sized with lovely linens, a great coffee machine, and views from the windows that ran the length of the room. Situated Near the waterfront, it was vibrant during the day, as its close to many companies, but seemed to really shut down at... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour GRLTRAV, Thank you for taking the time to share your experience staying at Sofitel Auckland Viaduct Harbour. We are delighted you enjoyed your stay at the hotel, and that you appreciated the excellent service and cuisine at Lava Dining. I am disappointed to hear that you did not feel as though our staff were customer service focused, as this... More 

A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW

A 5 star room rate with 4 star value. Inconsistent room and housekeeping service and no real wow factor surprises that usually never make you question the room rate. Im a experienced 5 star traveller and depending on the reason for my travels am very happy to pay more knowing it will usually have me leaving completely satisfied. Sofitel missed... More 

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Brisbane, Australia
Top Contributor
80 reviews 80 reviews
39 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My partner and I recently stayed for three nights, would have liked a harbour view but all booked out so given a room on the road, some noise heard even though I did request a quiet room in original booking. Room very nice but the bed is wonderful, like sleeping on a cloud. Liked the pod machine and room had... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Nomaddeb, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our signature Sofitel MyBed™ and the and the spacious, luxuriously appointed room and bathroom. Once again, thank you for your feedback. We look forward to welcoming you back... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Sofitel is my favourite hotel in Auckland. It is so quiet and luxurious. The bathroom is to die for, I absolutely loved it. We had a beautiful view of the harbour. I would suggest getting a corner room to get the best view. The staff were all friendly and accommodating. Highly recommend to anyone wanting a bit of luxury

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Shamila D, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that ours is your favourite hotel in Auckland, and that you enjoyed the luxuriously appointed rooms and the spacious bathroom. I am also pleased that you appreciated the excellent service standards in our staff. Once again, thank you for... More 

Columbus, Ohio
Top Contributor
68 reviews 68 reviews
47 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a fairly modern hotel in a nice location. You are right on the harbor near a lot of shops and restaurants. Breakfast was nice but limited and I think that describes the rooms too. If you have staid at a Sofitel before this will seem very familiar it stays within there model nicely. The service was very nice,... More 

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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Family Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#8 Business Hotel in Auckland

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