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Sofitel Auckland Viaduct Harbour

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21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,694 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Auckland Region, New Zealand
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed today NEW

Came here planned surprised by my partner for anniversary. Warm welcome from the concierge boys, Josh was very helpful. Checking in was hassle free, the twin asian girls at check in was positive which gave me a great vibe for this hotel. Nice rooms but seem small compared to other hotels. Great gym, pool facilities. Had late breakfast at restaurant... More 

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Taupo, Waikato, New Zealand
Top Contributor
58 reviews 58 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed today NEW via mobile

Myrtle and stayed at the Sofitel to celebrate our 21st wedding anniversary and we were not disappointed. The service was excellent the room was sunny and the bed was extremely comfortable, although I will ask next time not to be positioned opposite the bus depot. We went for a meal in the restaurant and again it was all top notch... More 

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Wellington, New Zealand
Top Contributor
172 reviews 172 reviews
139 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed yesterday NEW

First time staying here, I figured I'd treat myself as I could partially pay with some Le Accor Club points. It is a few mins extra walk from where I'd usually stay in and around Queen St, but certainly was worth it. The immediate area seems quiet (on a weekend anyway) and you can walk around just outside and look... More 

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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

My partner and I have recently stayed at this hotel for along weekend as we where there to attend a wedding in the country. We arrived on a Friday afternoon and met by a very nice lady on reception, smooth check in and then whisked up to our room which was large with king bed, great bathroom with large bath... More 

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San Diego, California
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Recently spent one night at the Sofitel Auckland hotel---the nice thing about this hotel is that it is only 2 blocks away from the cruise terminals ( assuming that one's luggage has already been dropped off!) The rooms are very comfortable. Only problem that some folks may have is with the elevator---you have to use your room key to activate... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Drkblim, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our stunning harbour location and comfortable rooms. Once again, thank you for your feedback. I look forward to welcoming you back to the hotel in the near future!... More 

Contributor
15 reviews 15 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

An easy walk to many restaurants and to the ferry terminal. Services were rather confusing. At first we were told that breakfast was included & then, upon arriving for breakfast, we were told no, it was not. We were told that we had used all of our alllotted 500MB wifi in a few hours. When we called the front desk,... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Supihonbun, Thank you for sharing feedback on your recent stay at Sofitel Auckland Viaduct Harbour. I am sincerely sorry to hear that you did fully enjoy your stay in our hotel - rest assured that your feedback regarding the confusing and misleading communication has been duly noted and has been addressed accordingly. I sincerely apologise that this was your... More 

Christchurch, New Zealand
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Still in my view the best option when travelling to Auckland. Great location just away from city noise but close for an easy walk to the action. One of the Accor hotels that looks after its Adv Plus customers which in my view is a great bonus. Will be returning again.

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Southerncut, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our fantastic location and views. Once again, thank you for sharing your feedback. I look forward to welcoming you back to the hotel in the near future. Kind... More 

Dallas, Texas, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

This hotel is right on the harbor. It's a 10 minute walk to harbor side restaurants, parks, bars, ferry and tour boats. The staff here are courteous. Rooms are nice and clean and what you would expect from this caliber of hotel. There's a breakfast cafe, a bar and a restaurant in the hotel. I only visited the cafe for... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Jabyabraham, Thank you for taking the time to share your experience staying at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our stunning marina location and our luxuriously appointed rooms. Once again, thank you for your feedback. I hope to welcome you back to Sofitel Auckland Viaduct Harbour... More 

Wellington, New Zealand
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we booked 2 rooms, the rooms were fantastic, shower brilliant, bath brilliant, very clean room, bed was out of this world. Would stay there again in a heart beat. The shower was a rain shower, which was amazing. The bed was like sleeping on a cloud!

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Megan O Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel and appreciated our signature Sofitel MyBed™ as well as the spacious, well-appointed bathrooms. Once again, thank you for your glowing feedback - I hope to welcome you back to stay with... More 

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