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All 76 Auckland hotels

Sofitel Auckland Viaduct Harbour

5.0 of 5 Hotel   |   21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Ranked #3 of 76 hotels in Auckland
A recent review
4 of 5 stars reviewed yesterday
RobbieandCarmel Adelaide, Australia
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1,351 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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English first
Adelaide, Australia
Top Contributor
50 reviews 50 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nice hotel located on Viaduct Harbour, a little away from the restaurant and tourist strip. Good facilities and decor, lovely public areas. The room was a good size and very quiet. We had a light meal in the Sabrage Bar which was expensive but tasty. The pillows were hard, guests would benefit from a choice.

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

Stayed for 3 nights at the end of our trip around NZ. On paper this was to be one of the nicest places we stayed but in reality it let is down. At check in we were told the gym and pool were closed and would be for our whole stay. This had not been mentioned in advance. The only... More

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Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed 5 days ago NEW

All services were friendly, efficient, and helpful. We upgraded to a mini suite. Check was efficient, friendly and uncomplicated as was car valet/parking service. Suite was well appointed with internet connection, coffee machine and well appointed bathroom facilities. Bar and restaurant services were outstanding. Food was memorable. Thoroughly enjoyed or stay and will come again.

Review collected in partnership with Accorhotels.com

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San Diego, California
Contributor
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Recently stayed one night at the Sofitel in Auckland and wished we could have stayed a week. From the moment we checked in (although it was barely 7:00 a.m. they were happy to send us directly to our room, a huge plus for our jet lag) through collecting our luggage from storage the following evening for a red eye flight,... More

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour SamanthaHope, Thank you for taking the time to share your recent experience at Sofitel Auckland Viaduct Harbour. We are very pleased to hear you enjoyed your stay with us. I am delighted that the hotel and our service was to your satisfaction, and that you had a magnifique experience at our buffet breakfast. We look forward to welcoming you... More

Nelson, New Zealand
Contributor
17 reviews 17 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment of checkin, the staff displayed their positive professionalism. Great facilities, choice of restaurants and cafes, excellent gym, great outlook over water.Rooms were spotless, beds sooooooooooo comfortable, all the room modcons. Taxis at door, but a fantastic 5 minute walk around the marina to a great choice of bars and restaurants.

Was this review helpful? Yes 2
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour RossandJan, Thank you for taking the time to share your recent experience at Sofitel Auckland Viaduct Harbour with us. We are sincerely delighted you enjoyed your stay with us. I am so glad to hear that you enjoyed the water views and our So Fit gym facilities. We look forward to welcoming you back in the near future! Kindest... More

Senior Contributor
29 reviews 29 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

From the word "go" the staff were all really friendly and helpful. The room was spacious, clean, comfortable and well-facilitated, and those beds were incredible! The breakfast, both buffet and a la carte, was varied and of very high quality. The Lava restaurant (where breakfast is served) was also great for dinner, with really technical, well thought out and delicious... More

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour plummerh, Thank you for taking the time to share your recent experience at Sofitel Auckland Viaduct Harbour. We are sincerely delighted you enjoyed your stay with us. I am pleased to hear that you had an magnifique experience dining at Lava, and that you enjoyed our marina location. We look forward to welcoming you back in the near future!... More

Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is stone-throw away from the harbour. Just 5 minutes walk to the waterfront restaurants with a nice selection. Interior of the hotel is very nice. Luxury yet cosy which I really like. Access to guest floors using the lift require swiping of hotel card, which was not clearly instructed. I have encountered, a couple of times, guests fumbling... More

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Hamilton, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

On arrival we were upgraded to a a room with a view The staff were very helpful and friendly. This was a special occasion for us (50yr wedding anniversary) and throughout the 2 days we were made to feel special - Thank you. We were treated to a chocolate cake in our room to help celebrate the anniversary. The room... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Graham H, Thank you for taking the time to share your recent experience at Sofitel Auckland Viaduct Harbour. We are very pleased to hear you enjoyed your stay with us. I am delighted that you chose to spend your 50 year wedding anniversary at our hotel - it was our pleasure to make your stay special! We look forward... More

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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Family Hotel in Auckland #2 Spa Hotel in Auckland #3 Luxury Hotel in Auckland #3 Romantic Hotel in Auckland #6 Business Hotel in Auckland
Hotel Class
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
Number of rooms
172

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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