We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Auckland Viaduct Harbour

Travelers' Choice award winner
Hotel website
Hotel deals
21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Special Offer
UP TO 40% OFF
Book on
TripAdvisor
Trusted partner. We work with ACCORHOTELS.COM to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Sofitel Auckland Viaduct Harbour
View Map
Add Photo Write a Review

1,869 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,162
    480
    154
    51
    22
See reviews for
247
1,088
87
274
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1869)
  • Mar-May only
    (564)
  • Jun-Aug only
    (406)
  • Sep-Nov only
    (382)
  • Dec-Feb only
    (517)
All months
Melbourne, Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed in various Sofitel but this is by far one of the best. Service, location and restaurant all exceptional. Parking a bit expensive but i will be back. Great wine list. Rooms beautifully appointed.

Was this review helpful? Yes
Sydney, Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First time staying at the Sofitel in Auckland and I must say... I was very impressed. The lobby, the corridors and common areas were all very elegant. The room was neat, well lit at night and had plenty of natural light during the day. It felt very luxurious and I was very comfortable throughout my stay. Bathroom was spacious and... More 

Was this review helpful? Yes 1
Christchurch, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed in many of the worlds best hotels and the Sofitel Auckland is in my opinion right up there with them. From the moment I checked in the service was professional and warm. There was an incident where I left an item in the day spa, this was found and returned to me very quickly. A huge thank... More 

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour spaceclown, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our signature Sofitel MyBed, our excellent service standards and your relaxing SoSpa treatment. Once again, thank you for your feedback. We look forward to welcoming you back to... More 

Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Simply the finest hotel in Auckland. Contemporary French style, pure luxury from start to finish we felt like royalty. The dinner we had at Lava Restaurant was amazing, and the breakfast in the morning was also 5 star. Not as centrally located as other large hotels nearby but that can be nice being away from the hustle and bustle. Only... More 

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Ryan H, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our tranquil harbour location, excellent service standards and our signature Lava Dining restaurant. Once again, thank you for your feedback. We look forward to welcoming you back... More 

Washington DC, District of Columbia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We loved our stay here and decided we are now seeking out Sofitels when we travel. The hotel was clean, modern, and very zen. Loved the decor in the lobby area with the well-done water features. The construction next door didn't bother us at all. The staff were friendly and accommodating. Highly recommend.

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour blancapauken, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards, our relaxing lobby atmosphere. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the near... More 

Melbourne, Australia
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel, friendly staff and comfy beds. One downside was that the lobby bar was closed early, although the Viaduct is right there and they have some good places to eat and drink. Wifi is fast and the rooms are a good size. Will be back!

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Andrew M, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our outstanding service standards, luxuriously appointed rooms and our signature Sofitel MyBed. Once again, thank you for your feedback. We look forward to welcoming you back to... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice Sofitel by the Viaduct. Service not up to the normal Sofitel standard though. Rooms good and got upgraded which was nice. Bar staff excellent make a good martini. Location is ok, not too far to walk to the city centre. Has a swimming pool gym and sauna which is a sufficient size

Was this review helpful? Yes
Sydney, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at the Sofitel Auckland a few times. The staff are pleasant, helpful and eager to please. On our last trip in May 2015, we had a surprise to see Prince Harry staying at the hotel. Excellent location with access to good restaurants, cafes and shopping. Highly recommended!

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour CNT2014, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our consistent excellent service standards and our stunning harbour location. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in... More 

Australind, Australia
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sofitel is in a great location in walking distance to Viaduct restaurants, some dreaming walking past the boats, and a great environment for an quick or extended stay. Reception & concierge services are great, the hotel environment is tastefully decorated and the rooms are large and comfortable. Bathroom was fantastic with a large tub and rooms felt secure. Great... More 

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour NotHereOrThere, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our luxuriously appointed rooms, our excellent service standards and our superb 21 Viaduct Cafe offering. Once again, thank you for your feedback. We look forward to welcoming you... More 

Christchurch, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here two nights over a very busy weekend in Auckland (All blacks played) What a brilliant hotel with outstanding customer service and appointments throughout. I enjoyed my stay at Sofitel so much I booked at Sofitel New York for a few week’s time. The breakfast is very good and not to missed, the beds are super comfortable, the mini... More 

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour RichieC99, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards and our signature Sofitel MyBed. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

486 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (282)
Viewed
Hotel & grounds (51)
Viewed
Bathroom (26)
Viewed
Room/suite (58)
Viewed
Dining (11)
Viewed
View from room (39)
Viewed
Pool/beach area (3)
Viewed
Other (94)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (167)
Viewed
Amenities (56)
Viewed
Pool (13)
Viewed
Restaurants and Bars (43)
Viewed
The Hotel (55)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (8)
Viewed
Bathroom (1)
Viewed
Dining (8)
Viewed
Business center/function rooms (1)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Auckland hotels
0.4 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 63 in Auckland
4.5 of 5 stars 1,627 reviews
0.9 mi away
The Langham, Auckland
The Langham, Auckland
#7 of 63 in Auckland
4.5 of 5 stars 2,534 reviews
0.6 mi away
Rendezvous Hotel Auckland
Show Prices
Show Prices
Show Prices
0.5 mi away
Hotel DeBrett
Hotel DeBrett
#2 of 63 in Auckland
4.5 of 5 stars 741 reviews
0.6 mi away
Hilton Auckland
Hilton Auckland
#9 of 63 in Auckland
4.0 of 5 stars 1,327 reviews
0.9 mi away
Mollies
Mollies
#1 of 63 in Auckland
4.5 of 5 stars 140 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay