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Sofitel Auckland Viaduct Harbour

Travelers' Choice award winner
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21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
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Sofitel Auckland Viaduct Harbour
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Sofitel Auckland Viaduct Harbour
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1,766 reviews from our community

Traveler rating
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    452
    147
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    21
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237
1,037
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (357)
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2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Great hotel. Free nestle capsuled coffee !!! Plus different kind of tea !!! food at lava bar is so divine especially the lamb. 5 👍. Staff quick responsive and helpful. At the lava bar cenen legaspi was very helpful. And the indian guy at the concierge ,will get his name tom,very accommodating to give us the places and how much... More 

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New York City, New York
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed there while visiting Auckland on business. It is a very beautiful hotel and very serene and subtle. Loved interior and traditional Maori art pieces they displayed. My room was very big and beautifully decorated. Bathroom was spacious and again. Dry well appointed. I really appreciated the fact that they provided hot water pot and wonderful selection of teas... More 

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Beekeeper888, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour We are delighted that you enjoyed your stay with us on your recent business trip to Auckland, and that you appreciated our beautiful artwork and our spacious, luxuriously appointed rooms. I am also pleased that you liked our tranquil marina location. Thank you... More 

Auckland, New Zealand
Top Contributor
59 reviews 59 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Sofitel is located in the viaduct which offers beautiful walk opportunities to close by restaurants and bars. A short walk to the central Auckland. Beautifully decorated from the minute you walk in with attentive staff. Warm, inviting room with a comfortable bed and cloud soft pillows.

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Coca7103, Thank you for taking the time to share your experience at the hotel. We are very pleased that you enjoyed your stay at Sofitel Auckland Viaduct Harbour, and that you liked our beautiful harbour location and luxuriously appointed rooms and amenities. Once again, thank you for your feedback. We very much look forward to welcome you back to... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very friendly, helpful staff. We stayed in one of the "superior rooms" which was really nice. Free wifi. Good location on the harbor with lots of nice places to eat close by. Good gym and pool facilities. Would definitely recommend and stay again when in Auckland.

Was this review helpful? Yes 1
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Paulandrewberry, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our stunning harbour location and the excellent service standards of our staff. Thank you very much again for your Magnifique feedback. We look forward to welcoming you back... More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We greatly enjoyed our stay at Sofitel. All the staff were friendly and helpful, perhaps overall the best we have experienced. The facilities were great, our room very nice, and the food was fantastic

Review collected in partnership with Accorhotels.com

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Bigbird414, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our staff's friendliness and professionalism, as well as the quality of your dining experience at our restaurant. Once again, thank you very much for your feedback. We look... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Checked in and was told that I would be on a high floor with view, then it seems (although not included in discussion) that my room was on a low floor. Only had 1 request that I had a view but, it seems that the whole hotel has a view down on me in the room on the low floor!... More 

Was this review helpful? Yes 3
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Smcc8114, Thank you for taking the time to tell us about your stay. I am truly sorry your expectations for your stay were not met. I am however delighted to hear one of our Assistant Managers were able to discuss your comments in person, during your stay to resolve this. Feedback from our guests is very important to us;... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel room is very comfortable and accessible. Service staff take the trouble to remember guest by name. It is in a very convenient location where there's lots of restaurants within walking distance. Fresh seafood is right round the corner at the Fish Market. 3 nights was not enough...

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Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Kokhongw, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our stunning marina location and our luxuriously appointed rooms. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the... More 

Calgary, Canada
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

My son and I stayed here on a mini stopover between Canada and Australia. Our room was not ready on our arrival as we had a very early flight arrival but they did contact us as soon as it did become available. The room was facing the waterway and was very large with twin beds, a little living area with... More 

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

As long-time loyal fans of another five star hotel in Auckland, we never contemplated going anywhere else, including the Sofitel. But after checking in to the other hotel and spending the first day of our honeymoon there, we realised we were paying a vast amount of money for a tiny room that was in desperate need of a renovation. We... More 

Was this review helpful? Yes
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour LauradB5418TI, Thank you for choosing to stay with us to celebrate your special occasion! It is wonderful to hear such lovely feedback, I am so glad you enjoyed your stay with us and that we are now your hotel of choice in Auckland. I am delighted that you appreciated our Ambassadors' exemplary service standards and the luxurious ambience of... More 

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