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Crown Metropol Perth

5.0 of 5
Great Eastern Highway | Burswood, Perth, Western Australia 6100, Australia
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Crown Metropol Perth
Ranked #6 of 65 hotels in Perth
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184 reviews from our community

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Traveler rating
    71
    59
    30
    19
    5
Date Rating
Melbourne
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed February 23, 2013

What a poor hotel, its part of casino complex but when we arrived at 10.15 pm, Saturday night, there were no porters, or valets to carry bags to reception, so we brought own bags from taxi to reception, tried to checkin and they had no record of voucher booking. Duty Manager took copy of voucher, and we checked in, had... More

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Shaun D, General Manager at Crown Metropol Perth, responded to this review
March 2, 2013

Thank you for taking the time to provide us with your review. I do apologise for the service shortcomings you experienced during your short stay with us. On investigation I was pleased to hear that your bags were collected on entry to the hotel lobby and that a booking was made for you by the duty manager when your initial... More

Senior Contributor
31 reviews 31 reviews
29 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 21, 2013 via mobile

Spent one night here. This hotel is situated in a casino complex so the lobby and surrounds can be a bit hectic. The complex is well placed - about half way between the airport and the CBD. Check in is quick, pleasant and efficient. The rooms have had a make over - modern and very comfortable. Internet wifi is around... More

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Hong Kong, China
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 19, 2013

A very nice stay at the new Crown property. Great views of the city, river, and pool. 9th floor club lounge had a nice breakfast buffet and very good service. Great new restaurants like Nobu, Rockpool, French, and Italian make it feel more metropolitan like Crown Melbourne. Main casino is being renovated. VIP Pearl Room casino is very nice. A... More

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See 2 more reviews by Asia_Lodger for Perth
Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 18, 2013

I travelled to Perth for work during the 2nd week of February, and after a couple of bad experiences staying mid-week in the CBD, I decided to give Crown Metropol Perth a go. The price at the time of booking (a few weeks in advance) was actually pretty good, but I did notice they had skyrocketed up when I searched... More

Was this review helpful? Yes 1
See 2 more reviews by nigelhedges for Perth
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 16, 2013

I don't know how many times I had to replace my key card because for some reason it never works to enter the room and when the card was left in the wall to keep the lights and air con on the cleaners take it when they are not surposed to touch it? A lady at the car park ignored... More

Was this review helpful? Yes 1
Shaun D, General Manager at Crown Metropol Perth, responded to this review
February 16, 2013

Thank you for your feedback on your experience with us. I apologise for the issues you experienced with your key card and your stay in general. I am disappointed to hear your feedback on the cleanliness of your room and the buffet. I can assure you that this is definitely not the quality and standard of product that we strive... More

Atherstone, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 15, 2013

Stayed 1 night on 2nd February 2013 with my daughter and 12 friends to celebrate her 40th. The Hotel was fantastic, with superb pool area for total relaxation. The location is perfect for the Crown complex which consists of numerous bars and restaurants as well as a casino, so you don't have to go far for a complete night of... More

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Perth, Australia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 13, 2013

My husband and I have stayed at the Burswood over the years and always booked the club rooms. So when I booked Dame Edna last weekend decided to book the Crown to see the difference. Very disappointed with the Club room service staff were great but the club lounge canapes and drinks was disappointing not the standard of the BURSWOOD.... More

Was this review helpful? Yes 1
Shaun D, General Manager at Crown Metropol Perth, responded to this review
February 16, 2013

Thank you for taking the time to provide us with your feedback. I was disappointed to read that you did not enjoy your experience at 9 Lounge. With the refurbishment of the lounge space we have changed our offering compared to what is used to be previously. I do apologise that on this occasion we were unable to meet your... More

Melbourne
Top Contributor
75 reviews 75 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 13, 2013

Building works from 7am to 5pm made staying at this hotel a noisy experience. Before staying, ask if works are ongoing. Rooms were pleasant albeit a bit dour and lacking in any colour. Excellent breakfast and breakfast selection. This is not the hotel you want to stay in with kids. Its distant to the city and a hassle to use... More

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See 2 more reviews by Tomandben for Perth
Shaun D, General Manager at Crown Metropol Perth, responded to this review
February 16, 2013

Thank you for your feedback on tripadvisor. As part of our ongoing modernisation, we currently have areas within the lobby undergoing construction, including building works for a soon to be open Champagne Lounge and restaurant. I do apologise for the inconvenience caused during your stay. As far as child friendly options, we do have our pool complex complete with a... More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 10, 2013

I paid $840 for an overnight stay at the Crown, my experience was worth less than half of that. I've never felt the need ever in my life to write a bad review about any restaurant or a hotel; however having paid as much as I did, I expect a quality experience. At check-in when the staff member at the... More

Was this review helpful? Yes 1
Shaun D, General Manager at Crown Metropol Perth, responded to this review
February 11, 2013

Thank you for taking the time to post your feedback on your experience with us. I would like to apologise for the issues you experienced during your stay and assure you that your comments have been passed on to the respective department managers for their review and follow up. We pride ourselves on our level of customer service and do... More

Perth, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2013

Had an unbelievable 2 night stay at the Crown over the weekend, with first class facilities. We stayed on the 7th floor in a Kind Deluxe View room. I thought the room itself, overlooking the city and pool area, was exquisite. Nice bathroom which you could open up so you could see the beautiful views outside, plus a plasma T.V... More

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Additional Information about Crown Metropol Perth

Also Known As:
Intercontinental Burswood Hotel Perth
Intercontinental Burswood Hotel
Address: Great Eastern Highway | Burswood, Perth, Western Australia 6100, Australia
Phone Number:
Region: Australia > Western Australia > Perth
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Perth
#5 Luxury Hotels in Perth
#7 Business Hotels in Perth
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area, children’s zone and glamorous ISIKA Perth. ... more   less 
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Crown Metropol Perth
Enter dates & see best prices*
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