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Alderney on Hay

193 Hay St, Perth, Western Australia 6004, Australia
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Alderney on Hay
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Alderney on Hay
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155 reviews from our community

Traveler rating
    18
    33
    30
    27
    47
See reviews for
67
14
4
23
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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    (36)
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There are newer reviews for Alderney on Hay
See the most recent reviews
Ipoh, Perak, Malaysia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 2, 2014

A group of us, 26 Malaysian checked in on Ist June 2014 and stayed for 5 days. As the group leader, I received compliments from my friends regarding the comfort and cleanliness. Your staff are exemplary in doing their job.

Was this review helpful? Yes
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Valued Guest Thank you for your feedback and using the Alderney On Hay for your group accommodation. Hope to see you back soon. Management Alderney On Hay More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 30, 2014

left my stuffs behond when I check out. Thanks to the honest house keeping ( chamber maids) they returned to the reception whom return to me when I went back to collect my luggage. Friendly staff. enjoyed my stay

Was this review helpful? Yes
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Valued Guest Thank you for your feedback. Management Alderney On Hay More

Newcastle, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 28, 2014

On a business trip to Perth, our secretary booked the Alderley as it appeared on the internet to be ok. At check in I specifically asked the person at the desk not to be near the lift well due to the noise. So what does he do .....put me right next to it. I then ask can I be moved... More

Was this review helpful? Yes 2
Roshan G, Manager at Alderney on Hay, responded to this review

Craig Thank you for your feedback. I have investigated the matter. The booking was made as run of the house rooms which is the CHEAPEST package we have and only run on few days this month to fill up a few gaps we have so we can still operate at 85% occupancy. Any property that runs these packages will place... More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 22, 2014 via mobile

I will never stay here again. I arrived an hour before check in time with my 70year old mother and my one month old son and a 6 year old daughter. We were prepared to wait for check in time and decided to have some food from the restaurant. When it was time to check in they told us to... More

Was this review helpful? Yes 1
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Guest, Thank you for your feed back. Unfortunately we find it hard to investigate this matter further as to below issues. 1) The dates you mentioned as stayed 26 November 2012 out 2 December 2012. Our system has no record of any guests staying from the mentioned arrival date to departure date. 2) In another part of your review... More

Collie, Australia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 14, 2014 via mobile

The staff was rude and arrogant. The security was abusive and extremely rude. We expected some nice quality service but that was the last thing we received. The male receptionist needs to sort his attitude out as does the security. Will not be recommending this hotel to anyone.

Was this review helpful? Yes 3
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Guest, I assume you are the guest who stayed in the apartment on last Saturday night who was warned at 10pm for having loud music and also having over 6 persons in an apartment that was meant to be for a maximum 6 only. You signed an agreement with the reception with regards to noise and the consequenses if... More

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 13, 2014

we wanted to be within walking distance of the city attractions and the waca ground.location was good and offered complimentary off street parking. we stayed here for a week and found it of an average standard. the rooms are well equipped,clean,and of a good size however definitely dated. staff were friendly enough without going that extra you encounter so often... More

Was this review helpful? Yes
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Valued Guest Thank you for your feedback. Management Alderney On Hay More

Canberra, Australia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 27, 2014

Did not enjoy staying at this hotel. The woman on the front desk was the rudest I have ever encountered. Also, be warned. Even though you have undeground parking and can't get into the car park without a code, they will clamp your wheels and fine you $150 to get it off if you don't display a note from the... More

Was this review helpful? Yes 3
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Guest, Thank you for your feedback. I have spoken to the female reception staff member and find that she was only trying to explain that there was a requirement to display the car park voucher given to you on arrival where you got angry with her due to been clamped. Also there was signs displayed all through the car... More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2014

Very clean. Wonderful queen bed. Spacious rooms. Quiet. Large balcony. Laundry fully equipped kitchen. Bathroom with lotion shavecream shampoo conditioner. Carpark. Computers for use. Reception efficient friendly. Highly recommend.

Was this review helpful? Yes 1
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Valued Guest Thank you for your feedback. Management Alderney On Hay More

Cesme, Turkey
Senior Contributor
46 reviews 46 reviews
35 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 6, 2014

We stayed here for four nights having travelled from Kalgoorlie to celebrate my daughter’s birthday and the New Year in the big city! I am most surprised at earlier negative reviews. The two-bedroom apartment was spacious, very clean and extremely well-equipped with full cooking facilities, a generous supply of tea & coffee, washing machine, dryer and dishwasher. In fact, almost... More

Was this review helpful? Yes
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Valued Guest Thank you for your feedback. I am happy to advice you that we currently have wifi in the lobby area only but working on having it in the apartments in the near future. Management Alderney On Hay More

Singapore, Singapore
1 review
4 of 5 stars Reviewed February 28, 2014

We had no issues staying here, Friendly staff went out of the way to help my sick child, even offered to drive to the hospital. Apartments were very neat and tidy, Had all the facilities we needed for our holiday. Most of all we were impressed with the service we received.

Was this review helpful? Yes
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Valued Guest Thank you for your feedback. Management Alderney On Hay More

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Additional Information about Alderney on Hay

Address: 193 Hay St, Perth, Western Australia 6004, Australia
Location: Australia > Western Australia > Greater Perth > Perth > East Perth
Price Range (Based on Average Rates): $
Number of rooms: 80
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Also Known As:
Alderney On Hay Hotel Perth
Alderney Hay
Alderney On Hay East Perth

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