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All 57 Perth hotels

Alderney on Hay

193 Hay St, Perth, Western Australia 6004, Australia (East Perth)
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Ranked #49 of 57 hotels in Perth
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  • Reviews (138)
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138 people have reviewed this hotel

Traveler rating
    14
    27
    27
    26
    44
See reviews for
65
12
4
22
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Qld
Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The 2 bedrm apartment suited us perfectly, located close to everything you could want-food, drinks, great bus and train service and shops galore. Just a pity that some of the female staff on front counter were a bit rude/abrupt, which made us want to avoid them.

Was this review helpful? Yes
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Valued Guest, Thankyou for your feedback bringing our weaknesses to our attention. It has been very valuable and as a result of this we have arranged a staff training session for all our front desk staff. Management Alderney On Hay More

Sydney, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My husband, daughter and I regrettably stayed here for 4 nights and it was disgusting..... From the front desk staff, to the actually rooms. I spent the extra money and booked a deluxe apartment and they gave us a standard apartment, luckily for me they tried to swindle the wrong person. Our 'new' apartment smelt of urine, was dirty/dusty and... More

Was this review helpful? Yes
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Guest Firstly I would like to appologise for mix up in reservations where you booked a deluxe apartment and was alocated to a standard apartment. This was a human error and I am sure everyone makes a mistake and this was rectified immediately and the staff member who was responsible for this allocation was reprimanded. At this stage the... More

Western Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel quite a few times and never had an issue. Not many places offer large family apartments at reasonable cost close to the city. Fully self contained even with a laundry, facilities have always been clean and well presented. Written info given makes the noise policy and parking guidelines very clear. We book on line... More

Was this review helpful? Yes 1
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Valued Guest Thank you for your feedback. Management Alderney On Hay More

Ipoh, Perak, Malaysia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 2, 2014

A group of us, 26 Malaysian checked in on Ist June 2014 and stayed for 5 days. As the group leader, I received compliments from my friends regarding the comfort and cleanliness. Your staff are exemplary in doing their job.

Was this review helpful? Yes
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Valued Guest Thank you for your feedback and using the Alderney On Hay for your group accommodation. Hope to see you back soon. Management Alderney On Hay More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

left my stuffs behond when I check out. Thanks to the honest house keeping ( chamber maids) they returned to the reception whom return to me when I went back to collect my luggage. Friendly staff. enjoyed my stay

Was this review helpful? Yes
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Valued Guest Thank you for your feedback. Management Alderney On Hay More

Newcastle, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 28, 2014

On a business trip to Perth, our secretary booked the Alderley as it appeared on the internet to be ok. At check in I specifically asked the person at the desk not to be near the lift well due to the noise. So what does he do .....put me right next to it. I then ask can I be moved... More

Was this review helpful? Yes 2
Roshan G, Manager at Alderney on Hay, responded to this review

Craig Thank you for your feedback. I have investigated the matter. The booking was made as run of the house rooms which is the CHEAPEST package we have and only run on few days this month to fill up a few gaps we have so we can still operate at 85% occupancy. Any property that runs these packages will place... More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 22, 2014 via mobile

I will never stay here again. I arrived an hour before check in time with my 70year old mother and my one month old son and a 6 year old daughter. We were prepared to wait for check in time and decided to have some food from the restaurant. When it was time to check in they told us to... More

Was this review helpful? Yes 1
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Guest, Thank you for your feed back. Unfortunately we find it hard to investigate this matter further as to below issues. 1) The dates you mentioned as stayed 26 November 2012 out 2 December 2012. Our system has no record of any guests staying from the mentioned arrival date to departure date. 2) In another part of your review... More

Collie, Australia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 14, 2014 via mobile

The staff was rude and arrogant. The security was abusive and extremely rude. We expected some nice quality service but that was the last thing we received. The male receptionist needs to sort his attitude out as does the security. Will not be recommending this hotel to anyone.

Was this review helpful? Yes 3
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Guest, I assume you are the guest who stayed in the apartment on last Saturday night who was warned at 10pm for having loud music and also having over 6 persons in an apartment that was meant to be for a maximum 6 only. You signed an agreement with the reception with regards to noise and the consequenses if... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 13, 2014

we wanted to be within walking distance of the city attractions and the waca ground.location was good and offered complimentary off street parking. we stayed here for a week and found it of an average standard. the rooms are well equipped,clean,and of a good size however definitely dated. staff were friendly enough without going that extra you encounter so often... More

Was this review helpful? Yes
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Valued Guest Thank you for your feedback. Management Alderney On Hay More

Canberra, Australia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 27, 2014

Did not enjoy staying at this hotel. The woman on the front desk was the rudest I have ever encountered. Also, be warned. Even though you have undeground parking and can't get into the car park without a code, they will clamp your wheels and fine you $150 to get it off if you don't display a note from the... More

Was this review helpful? Yes 3
Roshan G, Manager at Alderney on Hay, responded to this review

Dear Guest, Thank you for your feedback. I have spoken to the female reception staff member and find that she was only trying to explain that there was a requirement to display the car park voucher given to you on arrival where you got angry with her due to been clamped. Also there was signs displayed all through the car... More

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Additional Information about Alderney on Hay

Address: 193 Hay St, Perth, Western Australia 6004, Australia
Location: Australia > Western Australia > Greater Perth > Perth > East Perth
Price Range (Based on Average Rates): $$
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Also Known As:
Alderney On Hay Hotel Perth
Alderney Hay
Alderney On Hay East Perth

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Amenities

Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in Perth
Official Description (provided by the hotel)
The Starwest Apartments Alderney On Hay is leading the way in offering affordable, fully self-contained quality apartments that are close to the city centre.Our 3.5 Star property is conveniently located in East Perth approximately 1km from the Perth City Centre. Starwest Apartments Alderney on Hay is located just minutes from the Perth CBD, shopping, entertainment, restaurants, the WACA cricket ground, Burswood Casino, Gloucester Park, Ascot and Belmont horse racing tracks and the Swan River. Featuring spacious non-smoking self-contained two bedroom apartments with dining/living area, separate laundry and bathroom, direct phone line and a private balcony - it's the perfect accommodation whether you're on holiday or travelling for business. Standard Apartments:Spacious 2 bedroom apartment, fully equipped kitchen, television, DVD player, lounge, spacious dining/living area and separate bathroom and laundry with washing machine and dryer. Deluxe Apartments:Each Deluxe Apartment has a fully equipped granite-top kitchen, television, DVD player, lounge, spacious dining/living area and separate bathroom and laundry with washing machine and dryer.Platinum Apartments:Our Platinum Apartments consists of two bedrooms and one bathroom; it has a fully equipped granite-top kitchen, dishwasher, lounge, television, DVD player, spacious dining/living area and separate bathroom and laundry with washing machine and dryer. The modern platinum apartments also include a daily housekeeping service.The property also offers:• E-Sense Cafe open Monday-Friday 7.30am-3pm.• DVD hire available at $7 per movie.• Cot Hire at $10 per night.• Local and International calls are chargeable. • Vending machines with snacks. • Dry cleaning / laundry service.• Indoor pool – heated.• Spa and gym facilities. ... more   less 
Number of rooms
80

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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