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City Waters

118 Terrace Rd, Perth, Western Australia 6000, Australia
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City Waters
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Ranked #50 of 60 Hotels in Perth
A recent review
4 of 5 stars Reviewed June 13, 2015
NanaComey UK
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109 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Ive never given a bed review but this might be my frist we arrived in the afternoon checked in got to our room the kids bith said no way on walking in to the room as we settled in we moved the beds together for the kids found a nice little pile of rubbish under it so i cleaned it... More 

Was this review helpful? Yes
City Waters M, Manager at City Waters, responded to this review

Dear Guests, Thank you for taking your time to write us a review regarding your recent stay at City Waters Perth. On behalf of our entire team, I would like to apologize for not meeting your expectations during your recent stay with us. At City Waters we strive every day to provide a superior customer experience to all our guests.... More 

Perth, Australia
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

If you need a cheap sleep in Perth then this is it. It's dingey, not terribly clean, very dated and basic. Not ideal but would be adequate for those on a budget, this would be at the bottom end of Perth accomodation, the only positive about the place is the location, close to cbd, waterfront etc. Only look at this... More 

Was this review helpful? Yes
City Waters M, Manager at City Waters, responded to this review

Dear Robbie P, Thank you for your time to write us a feedback regarding your recent stay at City Waters Perth. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests... More 

Travelers are raving about these Perth hotels

Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

My husband booked this motel for one night before we collected our camper van the following day. We arrived in the evening and my first impression was that the rooms were like what I imagine a prison cell to look like! The walls were painted grey directly over the bricks (no plasterboard). The rooms are self contained, so have a... More 

Was this review helpful? Yes
City Waters M, Manager at City Waters, responded to this review

Dear Guest, On behalf of City Waters I would like to thank you for providing a feedback for our property. In regards to the Fire Procedure & Emergency Information provided at the back of the door in each of the guests room,we are sorry if its confusing to you. The first sentence read as: "In case of Fire please: Leave... More 

UK
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 13, 2015

It was nice view in front of our hotel apartment and walking distance to Bell tower, WACA stadium, queens park and to the city center. Can take free shuttle bus (CAT), if lazy to walk. Even the hotel apartment looks quite old but it's clean and comfortable bed too. Definately will come back to stay there if we visit Perth... More 

Was this review helpful? Yes
City Waters M, Manager at City Waters, responded to this review

Dear NanaComey, Thank you for staying at City Waters. I would like to thank you for your kind words about our property. We are glad you had an pleasant stay with us. We look forward to seeing you next time. Kind Regards, Philoemina Lee More 

Sydney, Australia
Level Contributor
133 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed May 16, 2015

This is definitely not a high end place to stay. The carpets are a bit worn, the furniture dated, the paintwork a bit tired, and the overall look is something out of the 60s, but the bed and pillows were really comfy and there is a reasonable amount of space. It is 1 street back from the river and very... More 

Was this review helpful? Yes 2
City Waters M, Manager at City Waters, responded to this review

Dear Mousey84, Thank you for your time to write us a feedback regarding your recent stay at City Waters Perth. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in... More 

Busselton, Australia
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed April 14, 2015 via mobile

We stayed here for the one night as we were going to see the Gypsy Kings. It is rather aged the Carpet requires cleaning . The Bed was very hard. The Bathroom had been re tiled. Shower head in the bath rather low for a tall person washing there hair. Kitchen no egg cups we made our own out of... More 

Was this review helpful? Yes 2
City Waters M, Manager at City Waters, responded to this review

Hi Lesley, First of all, on behalf of City Waters Management I would like to sincerely apologies for the disappointment you had experience during your recent stay with us. In regards to your feedback on dirty toilet brush, carpet cleaning, wardrobe and interior doors cleanliness, these has already been forwarded to our Housekeeping Team for review and implement improvements. Lastly,... More 

Burton upon Trent, United Kingdom
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed March 11, 2015

I stayed here for 7 days. Ideally situated for the CBD, so easy for shopping and sight seeing. You couldn't be closer to the river and ferries. City Waters itself is a little dated, but has all you need. A warm welcome from reception staff. Secure electronic key suite entry. Basic rooms, but plenty of storage. Decent enough kitchen with... More 

Was this review helpful? Yes 4
City Waters M, Manager at City Waters, responded to this review

Dear Iain H, On behalf of the team, we would like to thank you for staying with us and taking your time to write us a review. We thank you for your kind words about our friendly staff and look forward to see you again in the near future. Warmest Regards, Philoemina Lee More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 25, 2015 via mobile

We stayed for 2 nights and complained twice about smell in room. Only offered 10% off next stay. No chance we will ever return. Although they did refill the permanent air freshener. Good location if an event is on in Langley park. Window didn't open smoothly curtains were old and fixtures dated. If the owners spent some money on it... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 17, 2015

stayed here for more than a week. Yes daily cleaning is provided but the smell and dusty feeling is always there. Got sick everytime i went home after work and cant sleep properly due to frequent sneezing. My booking is for 11 days, on my 9th day, they did not clean my room without any information. Got home with a... More 

Was this review helpful? Yes 4
Melbourne
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed February 3, 2015

I was booked for a week by my office and ended up staying only 1 day. The room was old and dusty, the air-conditioner had a smell that was disgusting, the décor in the rooms has not been changed for years. The door to the "apartment" (if you could call it an apartment) was glass at the top which anyone... More 

Was this review helpful? Yes 3
City Waters M, Manager at City Waters, responded to this review

Dear Sabinoz, Thank you very much for your feedback about City Waters Perth. My team and I work hard to provide a high standard of service to all our guests during their stay. On behalf of the team, I would like apologise that your stay with us was not pleasant. City Waters Perth has installed CCTV cameras on-site on 24/7... More 

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