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Mercure Perth

4.0 of 5
Hotel website
10 Irwin Street, Perth, Western Australia 6000, Australia
Mercure Perth
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Ranked #20 of 58 Hotels in Perth
A recent review
3 of 5 stars reviewed 2 days ago
Melabear Geraldton, Australia
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1,282 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Geraldton, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

We arrived in our car, no concierge. We checked in, our car was parked and between the 2 of us carried our 5 bags up to the room as there were no baggage/porter trolleys and the carpet was too thick for the suitcase wheels to work. We entered our room to find a rollaway bed and complimentary fruit and water... More 

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Senior Contributor
21 reviews 21 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We live in Perth. We came and stayed on the 11th floor for their first degustation night. Check-in staff - perfect and even upgraded from King to Suite. Room renovated - very good. Bar - huge improvement and the bar manageress knew her stuff. Excellent. Cleaning staff faultless. Degustation night- very enjoyable. White wine choice - Swings and Roundabouts very... More 

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Brisbane, Australia
1 review
3 of 5 stars Reviewed 6 days ago NEW

Hotel is good with all amenities, You cant self Park but they have valet which I thought was expensive, Breakfast had a good Varity of foods. Room was well appointed, Bathroom could do with a makeover. Staff were excellent.

Review collected in partnership with Accorhotels.com

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Matt Y, General Manager at Mercure Perth, responded to this review

Dear Barmanmatt, Thank you for your recent stay at the Mercure Hotel, Perth. It is lovely to read some good comments about your stay. Car parking in the city center is expensive. We do the valet parking for you and provide 24 hour access to your car. The feedback was shared with the team, and its great to hear that... More 

Cope
Top Contributor
50 reviews 50 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is within walking distance to the shopping and many offices, that is the primary reason to choose the hotel. I had a room on the second floor and every morning I had the pleasure to hear the noise of the hotels delivery trucks. The room had a window but was very dark and the bathroom very outdated. Good... More 

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Matt Y, General Manager at Mercure Perth, responded to this review

Dear Michael G, Thank you for your recent stay at the Mercure hotel, Perth. I would like to apologise that your experience was not as delightful as the intention was. Your feedback will be addressed with the concerned team and will definitely work towards delivering the service Mercure stands for. It’s wonderful to hear that you enjoyed the breakfast and... More 

Perth, Australia
Top Contributor
84 reviews 84 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed in a Premier Suite on the 12th Floor for a one night business stay. Very impressed with the front desk service and the new foyer and bar area. The room very large and the bed quite comfortable. The bathroom was quite dated, though this did not concern me too much. I ate in the Baccaria Restaurant for dinner and... More 

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Matt Y, General Manager at Mercure Perth, responded to this review

Dear Packedtotravel, Thanks for your great review of the Mercure Perth. I am very happy to hear that you enjoyed the stay and there is nothing like a good night sleep in a comfortable bed. I am very happy that you enjoyed Beccaria. We love our new restaurant , bar and love hearing feedback just like yours! We look forward... More 

Jakarta, Indonesia
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there for 1 night and it's our first time to visit Perth. The room is nice, modern look and well maintained (we got upgraded room with nice view to St Mary's Cathedral). The staff is friendly and helpful. It has a nice coffee shop (the one facing Hay Street), it's good place to hang out and serving all... More 

Review collected in partnership with Accorhotels.com

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Matt Y, General Manager at Mercure Perth, responded to this review

Dear Roy H, Thank you for your recent stay at the Mercure Perth Hotel. It is wonderful to hear that you enjoyed your stay with us and the staff upgraded your room. Your wonderful feedback has been shared with the staff as it motivates us to satisfy our guest and ensure that they get the same standard of customer service... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The Mecure Perth is in an excellent location, close to the Hay Street Mall and shopping, walking distance to the ferry terminal for trips to South Perth/Zoo and Fremantle/Rottnest Island, and walking distance to the train station. The room was comfortable and clean, although the air-conditioner fan was rather noisy and did have to be turned off at night which... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Matt Y, General Manager at Mercure Perth, responded to this review

Dear Jenny, Thank you for your recent stay at the Mercure Perth. I really appreciate for the feedback and happy to hear you enjoyed your stay. Front desk team has been very happy to hear that you enjoyed their customer service and look forward to provide you the same service in future. I have contacted the department concerned in regards... More 

Perth
Top Contributor
96 reviews 96 reviews
54 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Mercure is a bit of a surprise, looking tired on the outside but much better once inside. We had a room facing the north with views across the eastern end of the city. The room was comfortable, clean, spacious and reasonably priced. The restaurant is modern and cheerful and we enjoyed an excellent dinner. The waiter was attentive and... More 

Was this review helpful? Yes 1
Matt Y, General Manager at Mercure Perth, responded to this review

Dear Susan, Great to hear of your experience at the Mercure Perth was wonderful, and in particular your meal in the restaurant and the friendly team. We are very proud of them all. We look forward to welcome you again and provide great service that Mercure stands for. Kind regards, Matt Young General Manager More 

Sydney, Australia
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a week on business in May 2015. Good location, 5-10 minute walk to all the cities bars/restaurants, good sized room, friendly staff, restaurant attached has a small menu but is very good. Only down side was showers that constantly go hot and cold.....

Was this review helpful? Yes 1
Matt Y, General Manager at Mercure Perth, responded to this review

Dear Bearnie, Thank you for your recent stay at the Mercure Perth. We are very delighted to know that you enjoyed your stay with us. I would like apologize for the inconvenience in regards to the water temperature as this is the most important thing in the morning to have a good shower. The hotel is reviewing it and will... More 

Bunbury, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We booked the Mercure with our Accor Advantage Plus membership. We got a great price with the Red Hot Rooms. We had a room on the 13th floor with lovely river views. We had lovely meals in the newly renovated restaurant with great discounts with our membership. Staff were very helpful and friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Matt Y, General Manager at Mercure Perth, responded to this review

Dear Petaannem, Thank you for providing feedback. It is wonderful to read comments such as these from a VIP member of Accor Plus and I will certainly share this feedback with the team. We look forward to welcoming you back soon, thank you for choosing Accor Hotels. Kind Regards, Matt Young, General Manager More 

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