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All 57 Perth hotels

Mercure Perth

4.0 of 5 Hotel   |   10 Irwin Street, Perth, Western Australia 6000, Australia
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Ranked #14 of 57 Hotels in Perth
A recent review
3 of 5 stars reviewed 4 days ago
stamics Karratha
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1,097 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

We got a free upgrade I wouldn't like to see the standard rooms we didn't bother going for breakfast as the other couple with us said it was awful & everything was cold I did mention it when checking out the guy didn't pass much remarks said he would tell the chef defiantly won't be back nor would recommend

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Sydney, Australia
Contributor
19 reviews 19 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed for 3 nights at the hotel recently. As a LeClub Accor member, I was upgraded to their superior room. Staff at reception was really helpful and pleasant to deal with. The room is the usual standard room (even if its a superior room), clean and tidy but a little worn - certainly needs a makeover. Nonetheless, it was... More

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Matt Y, General Manager at Mercure Perth, responded to this review

Dear HTCSydney, Thank you for taking the time to write a review. I am pleased you have enjoyed your stay and I will share your feedback about our front desk team with them today. As you are an Accor member I am happy to hear the team were able to provide a complimentary upgrade to make your stay that little... More

Perth, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I recently stayed again at the Mercure hotel in Perth. I must admit the first time I went here, I vowed not to go again - nothing seemed quite right. However I have (probably out of necessity) now stayed another two times. On my most recent visit in September 2014, the staff really went above and beyond the call of... More

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Matt Y, General Manager at Mercure Perth, responded to this review

Dear elledee2011, Thank you for your review. You are certainly right about our team. We aim to provide a 10/10 service for all of our guests and I am thrilled you have experienced this. I will be sure to share this with the in our meeting today. We are looking forward to seeing you again soon. Kind Regards, Matt Young,... More

Kuala Lumpur, Malaysia
Senior Contributor
40 reviews 40 reviews
5 of 5 stars Reviewed 1 week ago NEW

Great service upon check in. We were allowed to check in earlier than the standard check in time! Comfortable room and beds. Attentive staffs. Clean. Basic amenities are readily available. Red Cat Stop No.8 is the nearest to the hotel.

Review collected in partnership with Accorhotels.com

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Matt Y, General Manager at Mercure Perth, responded to this review

Dear AbbyYap, Thank you for your review. What a lovely suprise it must have been for you to be able to check in so early. We certainly do try to offer this service to our guests if available as we know what a difference such a small gesture can make. We hope to see you in Perth soon. Kind Regards,... More

Singapore
Top Contributor
57 reviews 57 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Mercure Perth for two days and were really happy with our choice. We read that the hotel was a little dated, but thought we would not mind it any way. It turned out that the stay experience was great! The room was spacious and the beds were very comfortable. The reception staff members were very approachable and... More

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Matt Y, General Manager at Mercure Perth, responded to this review

Dear AMNH, Thank you for writing a review. Isn't it wonderful when your expectations are surpassed! We understand we have an older property however customer service and cleanliness are both areas in which we pride ourselves. I know everyone will be thrilled when they hear your feedback.. Thanks again for sharing and we hope to see you soon. Kind Regards,... More

Singapore, Singapore
Contributor
11 reviews 11 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Mercure Perth City with my wife in end-July 2014 whilst we were holidaying in Western Australia. I booked this hotel largely because I am an Accor Advantage Plus member, and the member's rate was a good 10-15% off the online rate. Location: The location of this hotel is very good. it is not right in the... More

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Matt Y, General Manager at Mercure Perth, responded to this review

Dear shangjun, Thank you for taking the time to write such a detailed review. I am delighted we were able to look after you on both ends of your trip to Perth. Please accept my apologies that your first room didn't meet your expectations however I am delighted to hear that you found our superior rooms more to your satisfaction.... More

Perth, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

From check-in to check-out our stay here was excellent. The staff were pleasant, professional and very courteous. The buffet breakfast was above our expectations as well. The ONLY reason for a "Very Good" & not a "Excellent in my rating was the bath/shower was out-dated, apart from that I would be staying at this hotel again.

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Matt Y, General Manager at Mercure Perth, responded to this review

Dear George S, Thank you for your review. The team will be as delighted as I am with your feedback. We understand the importance of creating a great first impression and its great to hear we have followed this up with attentive and genuine service all the way through your stay. We do hope to see you on your next... More

Fennell Bay
2 reviews
5 of 5 stars Reviewed 1 week ago

From emerging from my taxi to re entering a taxi to leave, the staff were exceptional. Nothing was too much trouble. My room was clean and very comfortable, wifi (for my needs) was free, and the hotel very central. The restaurant had a function but the adjacent bar had been set up with linen and silver. Food was delicious, well... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Matt Y, General Manager at Mercure Perth, responded to this review

Dear Susan S, Thank you for taking the time to write a review. I am so pleased the team looked after you well. We aim to provide a 10/10 service for all our guests and your feedback shows we are certainly on the right track. I will be sure to pass your feedback on to the team. We hope to... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(14)
  • Very good(14)
  • Short walk(14)
  • Great location(12)
  • Valet parking(11)
  • Buffet breakfast(8)
  • Staff were friendly(5)
  • Too small(3)
  • Would definitely stay(3)

Additional Information about Mercure Perth

Address: 10 Irwin Street, Perth, Western Australia 6000, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Perth 4*
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Also Known As:
Mercure Perth Hotel Perth

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