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Mercure Perth

4.0 of 5
Hotel website
10 Irwin Street, Perth, Western Australia 6000, Australia
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Mercure Perth
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Ranked #19 of 60 Hotels in Perth
A recent review
4 of 5 stars reviewed 4 days ago
Deb R
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1,331 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Simplified) first
  • English first
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  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
  • All months
    (1331)
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Level Contributor
7 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed here 4 nights last week and back again now for 2 for business stay. Ideal location, fast check in and customer service is very highly rated as staff are very polite and helpful. Everything is in walking distance such as shops if you want retail therapy. I stayed for work reasons but its an ideal base for holidaying in... More 

Was this review helpful? Yes 1
David B, Manager at Mercure Perth, responded to this review

Dear Deb R, We are so glad that have enjoyed your time with us and on more than one occasion, I have shared your comments with the team and know this be placed on notice boards aswell as being talked about during team briefings. Thank you for taking the time to write this review and we'll look forward to your... More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We have stayed here a few times. We have always booked a 'superior' room, having said that our room this time was less than superior, the tiles in the bathroom are very old and dated and the bathroom was not a great standard the soap dish was broken off the wall and had bubble wrap taped over it to prevent... More 

Was this review helpful? Yes
David B, Manager at Mercure Perth, responded to this review

Dear Wuffyxx, Thank you for letting me know that the Reception staff were very helpful and that you enjoyed the food in the Restaurant, I am concered however with comments regarding your room and would appreciate a little more detail (room number). If you have the time my email address is below aswell as my direct number. Thank you David... More 

Melbourne, Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just arrived and the staff couldn't be more helpful. The room is very nice but unfortunately it is also very noisy from construction site over the road so we asked for a change of room. The hotel is fully booked tonight but they offered to move us for the rest of our stay which we are very grateful. This is... More 

Was this review helpful? Yes
David B, Manager at Mercure Perth, responded to this review

Dear Mark and Norelle, Thank you for advising me that your recent stay was a pleasant one and thank you also for letting me know that the team provided great service when faced with questions/room moving whilst the hotel was fully booked. I will be passing this feedback to them today as it'll make their day. Thank you David Blaxley... More 

RADELAIDE
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I enjoyed my stay here in this little gem in perth inner cbd. My room was tasteful and comfortable. The food was excellent. The staff were courteous and attentive. Michael the bartender was full of knowledge of the local area and made an awesome drink. Will definately be returning.

Was this review helpful? Yes
David B, Manager at Mercure Perth, responded to this review

Dear Glen M, Great to hear that you found the hotel room tasteful and comfortable and that the food was excellent. We do work hard to provide a comfortable and friendly surrounding so it is fantastic to hear that the staff were courteous and attentive, I will let Michael know your comments as this will make his day. Look forward... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff are friendly, check in was fast. Buffet breakfast was the stock standard bacon, eggs, pastries etc. I've stayed here a few times now and it's definately my favourite middle of the range hotel in Perth. Easy walking distance to the city and only 2.5 km or a half hour walk to the Claisebrook Cove parkrun. We will be back.

Was this review helpful? Yes 2
David B, Manager at Mercure Perth, responded to this review

Dear Sarah D, Thank you for letting us know that you'll be returning to us when next in Perth and that our staff have looked after you. We are in the ideal spot within the City and close to all of what Perth has to offer, there is the City to Surf Perth at the end of August if you... More 

Podgorica Municipality, Montenegro
1 review
5 of 5 stars Reviewed 1 week ago

I booked this hotel with relatives who had medical appointments in Perth. We were impressed with the Mercure staff who were very courteous and considerate and made for a very welcoming stay. The room was great, check in/out easy and quick and the breakfast was fabulous.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
David B, Manager at Mercure Perth, responded to this review

Dear Disco46 Thank you for reviewing us via Trip Advisor, we are extremely pleased to read that you found our staff to be very courteous and considerate which lead to a very enjoyable stay. We all look forward to welcoming you back in the near future and we can assist with any part of furture stays please do not hesitate... More 

Christchurch, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Many thanks to Zac at the front desk for providing stellar customer service. The best I have experienced at Accor, on par with what I have experienced at the Sofitel The first night I checked in at Zac was great and was on the ball and offered a loyalty room upgrade . A few days later I checked back in... More 

Was this review helpful? Yes
David B, Manager at Mercure Perth, responded to this review

Dear Nic_G_Wong, I would like to thank you for taking the time to let me know about your recent stay at the Mercure Perth, I have shared your comments with Zac and extremely pleased to hear that the service provided was of a high standard. Zac is very happy to read that his hard work is being recognised not only... More 

Hobart, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

2 friends and I were delayed in Perth due to an airline oversight...Virgin put us up at the Mecure for the night and included a food voucher. The staff at reception were very friendly, welcoming and helpful. The accomodation was great and the dinner in the restaurant was fantastic!

Was this review helpful? Yes
David B, Manager at Mercure Perth, responded to this review

Dear jenniferajones, We are so pleased that even when an interruption to your plans occured that we could provide you with great service and you found our restaurant, staff and accommodation to be fantastic! I have shared your comments with my teams, it makes their day to hear that they are being appreciated. Regards David Blaxley Hotel Operations Manager More 

Melbourne, Australia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Again another hotel that could do with a refurbishment. However having said that, this was good value, in a good area and if you are just coming in for business it is good value. Room service meal was honest and hearty. I would stay there again.

Was this review helpful? Yes
David B, Manager at Mercure Perth, responded to this review

Dear Sandy W, Thank you for reviewing us after your recent stay, it is always a pleasure to read that our guests find our location and food offerings of good value. If we can assist with any part of your next stay please do not hesitate to contact us. David Blaxley Hotel Operations Manager More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here 13th June to 2nd July. My experience while I was there was excellent. The staff (especially Sarah from Ireland) were very friendly and helpful. This made all the difference when you are on your own & are away from familiar people and surroundings. I couldn't ask for a nicer environment while I was on business. The only... More 

Was this review helpful? Yes
David B, Manager at Mercure Perth, responded to this review

Dear stephendcoleman, Thank you for sharing your experience with us of your recent stay at the Mercure Hotel Perth, I am glad that you found us helpful and I have passed your comments onto Sarah regarding her helpfulness plus friendly manner. We look forward to seeing you in the future. David Blaxley Hotel Operations Manager More 

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