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All 62 Perth hotels »

Pan Pacific Perth

5.0 of 5
207 Adelaide Terrace, Perth, Western Australia 6000, Australia
Hotel amenities
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Ranked #8 of 62 hotels in Perth
3.5 of 5 stars 232 Reviews
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232 reviews from our community

What travelers say about this hotel
  • Room service(12)
  • Executive Lounge(8)
  • Swan river(7)
  • Very comfortable(6)
  • Star hotel(6)
  • Club lounge(6)
  • King size bed(5)
  • Good location(4)
  • Afternoon tea(3)
  • Next morning(3)
Traveler rating
    69
    80
    52
    18
    13
Only show reviews for Family (25) | Couples (94) | Business (67)
Date Rating
sueWesternAustralia
WesternAustralia
Contributor
15 reviews
3 helpful votes
5 of 5 stars Reviewed February 13, 2012 NEW

On Sunday I , along with my friends had the pleasure of experiencing High Tea at The Pan Pacific, Perth. What a wonderful experience it was. The staff were so attentive ensuring your every need was catered for. The food was exceptionally nice and there are some subtle differences to High Tea that I have had in other restaurants in... More

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Fooman72
1 review
4 of 5 stars Reviewed February 12, 2012 NEW

Stayed for 3 weeks and was very pleased overall. Lovely & helpful staff, a beautiful room with river views, nice ambience and close to everything Perth has to offer. I would have been mortified if I was paying, but thankfully work was picking up the tab. Meals were fairly pricey at over $40 for a main. Buffet got boring after... More

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Mona A
Sarpsborg, Norway
Contributor
11 reviews
8 helpful votes
5 of 5 stars Reviewed February 9, 2012 NEW

We stayed at the hotel for 5 nights and were very pleased with the hotel. We stayed at a Club Suite and had breakfast in the lounge every morning, witch was very nice. The room was lovely and the bathroom was fantastic, very bright and clean!. The food in the Origins Restaurant was very good. Ask for a room as... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
February 10, 2012

Dear Mona A Thank you for your review and I am pleased to note you enjoyed your stay and found the associates helpful. I also note you dined in Origins and found the new menu very good – our new Chef D’ Cuisine is doing wonders in the restaurant and receiving rave reviews for his food and of course the... More

kyliea
Singapore, Singapore
Reviewer
3 reviews
2 helpful votes
2 of 5 stars Reviewed February 9, 2012 NEW

The room was very large, but looks nothing like the photos on the website. The bathroom was disgraceful - very much in need of a refurbishment. On the plus side, the staff was very amenable. More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
February 10, 2012

Dear Kyliea Thank you for your review from which I note you feel some of our bathrooms require an upgrade. This is you will be pleased to hear, is currently being addressed within our Strategic Asset Plan. Regards Grant More

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garethmT
Sydney, Australia
Reviewer
3 reviews
13 helpful votes
3 of 5 stars Reviewed February 7, 2012

The room was reasonably well appointed except for the bathroom which has hideous dark green tiles throughout. I made use of the in-dining breakfast which was good but quite pricey. Overall, the hotel is very centrally located and quite nicely decked out but at that price I think you'd expect a bit more. Also, having to queue for 15minutes at... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
February 10, 2012

Dear GarethmT My sincere thanks for posting your comments following your stay in January. I note that you were accommodated in one of our yet to be refurbished rooms but, you will be pleased to hear, is currently being addressed within our Strategic Asset Plan dealing with refurbishment. I note with concern as well the delay you experienced at check-out... More

Artemes
Wiesbaden, Germany
Senior Reviewer
6 reviews
2 of 5 stars Reviewed February 7, 2012

We booked 2 rooms, both standard rooms. Booth rooms where really old. Bathroom with ugly green tiles and moldy, furniture very old, room far away from clean. When we complained, they first offered us another room in same condition which we refused. After hours we got another standard room which was a bit newer and the bathroom was ok. For... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
February 10, 2012

Dear Artemes My thanks for posting your comments following your recent stay with us and I am sorry that you felt our entry level standard rooms were not up to standard. I am however pleased to note that you did upgrade to a Pacific Club Floor room and that you found these more to your liking. More

getaway5753
Perth, Australia
2 reviews
1 helpful vote
3 of 5 stars Reviewed February 6, 2012
1
person found this review helpful

Like one of the other reviewers, I booked a room at the Pan Pacific as a mystery deal on Wotif for $160/night. They forgot to tell us that valet parking costs $50 and self-parking $30 which I believe is extreme. Also, the continental breakfast at $30 was not value for money and choices limited. The breakfast room felt a bit... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
February 10, 2012

My thanks for taking he time to post your comments following your stay with us. I am not sure if you are referring to Wotif not informing you of our car parking charges – which would not be shown unless part of the package deal or to the hotel not advising you on check in – if it is the... More

shy66
Bunbury, Australia
Contributor
11 reviews
3 helpful votes
3 of 5 stars Reviewed February 5, 2012

Booked on Wotif,took the mystery deal, was excited to get Pan Pacific. $50 Valet Parking, A little Pricey, and would of been nice to know there was a car park, 2 doors down the street. We didnt notice until we checked out and drove pass it. Room was Comfortable and Clean. Bed was fantastic and having a pillow menu was... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
February 5, 2012

Dear Shy66 Thank you for taking the time to post your review from which I am pleased to note, you found the staff friendly and helpful and that our hotel was worthy of a repeat vist. My sincere apologies that you were not offered the al la carte menu in Montereys, which is our standard practice and something I will... More

austraveldr
Australia
Contributor
17 reviews
14 helpful votes
3 of 5 stars Reviewed February 5, 2012
1
person found this review helpful

Stayed here with low expectations after reading reviews on TA. It was a mystery hotel on wotif so the rooms were $200 rather then the usual $450/ night. The customer service on arrival was great, it was in a good central location and we managed early check in. The bed and pillows were comfortable. What let the hotel down were... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
February 5, 2012

Dear Austraveldr My sincere thanks for posting your review and highlighting the details of your stay. I will certainly be taking up the issues with the relevant department heads to review and rectify. It is unfortunate that the Air Conditioning in your room developed an issue (unfortunately, from your review, I am unable to ascertain your room number), but, given... More

Felicity891
1 review
1 helpful vote
1 of 5 stars Reviewed February 5, 2012
1
person found this review helpful

We arrived at the pan pacific where we wait 25 minutes for service to be checked in from there we went up to our unclean room. We then went down for a swim in the pool that a restaurant and bar look on to after 10 minutes of swimming they asked us to get out due to a storm coming... More

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Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
February 5, 2012

Dear Felicity 891 My thanks for your review from which I note your disappointment with the pool. I am concerned that there has been this issue raised as our swimming pool has not been closed for any period of time in February. We did regrettably, have a 2 day period early in January where the pool unfortunately had to be... More

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Pan Pacific Perth Also Known As

  • Sheraton Perth
  • Perth Sheraton
Address: 207 Adelaide Terrace, Perth, Western Australia 6000, Australia

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Pan Pacific Perth
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