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Pan Pacific Perth

5.0 of 5 207 Adelaide Terrace, Perth, Western Australia 6000, Australia
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1,220 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars NEW

I've been wondering what to say about our hotel because it was alright and enjoyable but something just was missing. We stayed 1night and here are some of the pluses, the staff are exceptional and made every effort to make our stay welcome everyone was friendly.the beds are super comfy,breakfast is great with the buffet having lots of choices. Minuses... More 

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Perth, Australia
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Overpriced rooms. The room I was allocated to for the first night was about half the size of what was pictured. What isn't covered in cheap, wood grain 70s style laminate is peeling or bent. The room was so small our single beds could not have any gap so we complained and were moved to a big room with fatigued... More 

Was this review helpful? Yes 1
newark
Top Contributor
61 reviews 61 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Arrived just after midnight after a very long flight and were quite quickly checked in, however on getting to the room we couldn't gain entry. We then went back to reception & were allocated another room and yet again we couldn't get entry so a reception staff gained entry with a master card. Then none of the main lights seemed... More 

Was this review helpful? Yes 1
PanPacificPerthGM, General Manager at Pan Pacific Perth, responded to this review

Hi JandAL, Thank you for your post following your recent stay at Pan Pacific Perth. We are disappointed to hear that you were dissatisfied with your stay and experienced some trouble accessing your room. This is certainly an out of the ordinary occurrence for our hotel. Thank you for your comment in regard to your room being a little tired.... More 

1 review
3 of 5 stars Reviewed 4 days ago NEW

Whilst the room fit my budget and is comfortable but worn - nothing else was right. Staff I could barely understand, overpriced buffet breakfast and appalling a la carte service for a mediocre dinner. I nearly fell asleep waiting for my food tonight, and the couple at the table next to me cancelled their order and left. I have experienced... More 

Was this review helpful? Yes 1
PanPacificPerthGM, General Manager at Pan Pacific Perth, responded to this review

Hi Karen Y, Thank you for your post following your recent stay at Pan Pacific Perth. We regret to hear that you were disappointed with your stay and our restaurant service in particular. Please be assured that this feedback has been shared with our restaurant team. I would like to thank you once again for taking the time to share... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First stay at this hotel and wasn't disappointed - I head over to Perth quite regularly for work but this was the first time with my wife and baby daughter (10 month old) - from the outset we were greeted with a warm welcome (thank you Maarja-Liis) - even though we arrived well in advance of check-in time we were... More 

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PanPacificPerthGM, General Manager at Pan Pacific Perth, responded to this review

Hi Mani P, Thank you for your post following your recent stay at Pan Pacific Perth. We are delighted to read that you enjoyed your stay and found our staff to be friendly and helpful. It’s wonderful to hear that you were pleased with your Club Room and were able to enjoy the drinks and canapés within the Pacific Club... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and l stayed at pan pacific late december to early january we could not fault all aspects of the hotel, the service from the time our cab arrived to the time we left. We were on our way to Thailand from melbourne and decided to have a 5 night stop over in perth CBD we booked on the... More 

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PanPacificPerthGM, General Manager at Pan Pacific Perth, responded to this review

Hi lyn435, Thank you for your post following your recent stay at Pan Pacific Perth. We are absolutely delighted to read that you enjoyed your stay and found our staff to be friendly and helpful and that they were able to swiftly assist you during your unfortunate illness. It is a pleasure to read that you enjoyed your Club Room... More 

Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

By sheer coincidence we visited the Pan Pacific in Perth during the visitation of "The Giants"; a truly remarkable International event attracting some 1.4 million visitors to the city over 3 days!!! It was also Valentine's Day on the Saturday. The hotel was well and truly tested with nearly 100% occupancy but you would never know as a guest as... More 

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PanPacificPerthGM, General Manager at Pan Pacific Perth, responded to this review

Hi FlyingMac49, Thank you for your post following your recent stay at Pan Pacific Perth. We are absolutely thrilled to read that you enjoyed your stay and found our staff to be friendly and helpful during such a busy period. It is also lovely to read that you were able to sight The Giants as they came past the hotel;... More 

Dundee
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for 5 nights (pre cruise). Fantastic room, 714. Superb view of Swan River. Easy access to anywhere. Used buses to go local. Nice area at Barrack. Hotel was clean, and comfortable. Bedroom more than comfortable, great shower and bath. An abundance of toiletries, iron and board. Will deffo return.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
PanPacificPerthGM, General Manager at Pan Pacific Perth, responded to this review

Hi greystane64, Thank you for your post following your recent stay at Pan Pacific Perth. We are delighted to read that you enjoyed your stay and were pleased with the location of our hotel; finding it to be close to Perth’s main shopping district and attractions. It is also wonderful to hear that you found your room to be comfortable... More 

Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

We began our Australian holiday on Australia day 2015, staying at the Pan Pacific Hotel. I agree with other comments that the rooms are a little tired, but note that refurbishments are in progress. However, the service could not be beaten. Incredibly friendly and efficient staff. I would like to thank the concierges Neil and Stewart for making our holiday... More 

Was this review helpful? Yes
PanPacificPerthGM, General Manager at Pan Pacific Perth, responded to this review

Hi MandyMoo306, Thank you for your post following your recent stay at Pan Pacific Perth. We are delighted to hear that you enjoyed your stay with us and found our staff, particularly our concierges, to be very friendly and helpful. Please be assured that we have shared your valued feedback with Stewart and Neil and we appreciate you taking to... More 

Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

would be great if you had lots of money to burn. however it was just average overalll... nothing spectactular. Customer service was amazing, however just little things ruined it, like taking 40mins for garlic bread and chips from room service, and then having to pay the $5 try charge as well.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 1
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Additional Information about Pan Pacific Perth

Address: 207 Adelaide Terrace, Perth, Western Australia 6000, Australia
Location: Australia > Western Australia > Greater Perth > Perth > East Perth
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Perth 5*
Number of rooms: 486
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Pan Pacific Hotels Group, Orbitz, Hotels.com, Cheap Tickets, HotelTravel.com, Despegar.com, Agoda, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Pan Pacific Perth reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Perth Hotel Perth
Hotel Style:
#14 Business Hotel in Perth
#17 Romantic Hotel in Perth
#19 Luxury Hotel in Perth

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