We arrived early (9am), due to an early flight, quite aware we would not be able to enter our room. But, on checking in, they handed us a key and allowed us to have our room, even 6 hours before we were expecting!
Room is small but as dated as the previous 4.5 star hotel we were in at another...
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Dear ClaireyB83
Thank you for your great review on Trip Advisor.
I am delighted we were able to accommodate your early check in and that you enjoyed your bed so much!
It is especially pleasing to learn the Team looked after you so well – thank you for making special mention.
Please accept my sincere apologies for the Housekeeping shortfall...
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Some friends and I had the pleasure of staying at the Parmelia Hilton in Perth last Friday night. Unfortunately, the stay was all too brief. I suffer from insomnia and dread having to sleep anywhere but in my bed - but that has now changed. I went out like a light and didn't wake until my alarm went off the...
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Dear JibsOz
Thanks very much for your fantastic review on TripAdvisor!
I am so pleased you found your bed so comfortable and that you enjoyed the bathroom and amenities – thank you!
Please accept my apologies for the initial misunderstanding with the operation of the air conditioning; we are reviewing the signage as a result of your experience.
I have...
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I came here for business. First impression were great. They helped me take my luggage to my room, adjusted the temperature of the air conditioner etc. Room service Breakfast is normally not available before 6am (I think) but I was able to order it early.. Room service dinner was very prompt and delicious! The food in the restaurant was divine..and...
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Dear malandy
Thank you very much for choosing to stay at the Parmelia Hilton recently and for taking the time to share your experience on Trip Advisor.
I am naturally delighted to learn you enjoyed your stay so much and that our team looked after you so well. I’m especially pleased Concierge made a great first impression and that we...
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Overall this place was ok but compared to other hiltons in Australia it is due a refurbishment.
Position is ok. Downtown just off the main shopping area
Rooms are old fashioned but ok.
Air con was crap.
There were three faults I reported at the end of my stay. Something I've not done for a while.
I'd probably stay somewhere...
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Dear thefrequenttraveller
Thank you very much for your review on Trip Advisor. We really appreciate the time you have taken to share your experience at the Parmelia Hilton.
I am pleased that overall you enjoyed your stay and found our location such a great advantage; however I am sorry to learn you were disappointed with your room’s decor. We have...
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The staff were helpful and the rooms are adequate but very old and in desperate need of a makeover. I stayed in a slightly more expensive room but it was not really worth it... Seems to be a common problem with a number of Hiton's the world over.
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Dear DrBrevis
Thank you very much for taking the time to provide feedback on Trip Advisor.
I am very sorry you were disappointed with the condition of the Hotel although it is very pleasing to read the team made a great impression.
We are in the process of making improvements, having already recarpeted throughout and replaced all beds with Hilton...
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This place is ok. The room is pretty old and rundown. Buy the staff were helpful and the beds very comfortable. Good location. We were lucky that we got a fairly good deal on wotif. Would not like to be paying expensive rates for a delapidated room.
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Dear Canberran 1979
Thank you very much for taking the time to share your recent experience at the Parmelia Hilton Perth on Trip Advisor.
I am really pleased you found your Hilton Serenity beds to be so comfortable and that our location in the Perth CBD was of such a benefit to you.
We have undertaken many improvements to the...
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Stayed here a few times and each time 1st class service..staff very professional..on one occasion staying here they upgraded our room free.. I love the decore and feel of this hotel, definately not sterile.. Definately will be back!
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Dear Shellau
We very much appreciate the time you have taken to share your experience at the Parmelia Hilton on Trip Advisor – thank you!
It is really great to hear you enjoyed your stay and that our Team looked after you so well. I’ve shared your great feedback with all the Team as I know they appreciate the recognition...
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We only stayed one night in the Parmelia Hilton, and checked in at midnight after a late flight. The staff were fantastic, quick and effecient and offered us an upgrade (I had applied for an E-Upgrade before we left home) So for the twin room price we got a King Suite, so WELL worth applying for these upgrades when you...
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Dear Jess
Thank you so much for taking the time to post your feedback on Trip Advisor.
We are delighted you enjoyed your stay at the Parmelia Hilton and, in particular, the comfort of your Hilton Serenity bed and the Hotel’s convenient location.
I’m very sorry you experienced a fluctuation in the water temperature in the shower; please accept my...
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The hotel is nice, standard Hilton, but what stood out for me here was the customer service. No request too difficult, all interactions from concierge to room service to everything in between we friendly, professional and simply outstanding. I travel very regularly for work and have never stayed in a place where customer service is clearly so valued and delivered...
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Dear Greentbd
Thank you so much for the fantastic feedback! We couldn’t ask for better and are thrilled you enjoyed your stay so much.
Our Team work hard to ensure you feel special and enjoy your time at the Parmelia Hilton and it is very gratifying to receive such fantastic recognition of their efforts.
We look forward to welcoming you...
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I stayed in the Parmelia a few days before Christmas in 2011. I got a Wotif mystery deal for AU125. The room was sumptous, probably the nicest room I have stayed in, in Perth. Great bed, bathroom and amenities, staff friendly and not pretentious, and I would stay here again. Good location as it is at the 'top-end' of town,...
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Dear paul W
Thank you so much for your great review on Trip Advisor.
I am thrilled you enjoyed your stay at the Parmelia Hilton so much and in particular that you found our convenient location such a benefit and your guest room so great – thank you!
I have shared your comments with all our Team who I know...
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