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Crowne Plaza Perth

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54 Terrace Rd, Perth, Western Australia 6004, Australia
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Crowne Plaza Perth
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457 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
113 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First I want to say, its taken me some time to write the review, and things could have changed at the hotel. I have stayed at many Crown Plaza's but I was not overly impressed by my accommodations. the location is good, which is why I selected the hotel, but cant say that anything else was acceptable. My room was... More 

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Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a loyal IHG guest around the world. This property held up the standards for IHG and Crowne Plaza. Friendly and helpful staff, particularly at the concierges desk. One person in particular, Nick, was very helpful with directions and assistance in getting around. Food in the restaurant was good and reasonably priced. Hot breakfast in the mornings was tasty... More 

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Albany, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Love this hotel, although the rooms are a little dated the views are amazing, room service is fantastic and staff are courteous, reasonable gym and great pool. The location is handy for the free Cat bus and for great works along the Swan river, easy access and the restaurant serves a yummy breakfast.

Was this review helpful? Yes
Katie H, Manager at Crowne Plaza Perth, responded to this review

Hi Grant W Thanks for your great review, we passed your comments onto the restaurant about breakfast, it's a winner with a lot of guests. We are happy to read you got out and experienced the Swan River. We hope to welcome you back next time you are in Perth. Thanks again. More 

Melbourne, Australia
Level Contributor
133 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you look closely most of the poor reviews seem to be from several years ago. This is my first time staying here in a while but I was seeking my Perth home away from home as I'll be a regular here - and I've found it! Firstly, I will say I am an IHG Ambassador member and strongly recommend... More 

Was this review helpful? Yes
Katie H, Manager at Crowne Plaza Perth, responded to this review

Hi Ourpoeticprince, Thank you for taking the time to write a detailed review on your experience with us at Crowne Plaza Perth. We recognise you are an IHG Ambassador Member and appreciate your loyalty to our group of hotels. We are glad to hear you like our King rooms and found the staff helpful as we strive to make every... More 

Sydney, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed there several times over the past weeks. Good: - river views from room - restaurant is ok - customer service is good Bad: - very small gym, need more treadmill - gym open only at 06:30am - outdated bathroom - hotel needs renovation for price paid

Was this review helpful? Yes
Katie H, Manager at Crowne Plaza Perth, responded to this review

Hi TeddySyd888 Thanks for taking the time to review your recent stay with us. We are glad you enjoyed the view from your room. We acknowledge your comments regarding the gym and hope to resolve these issues in the future. We trust you enjoys your stay in Perth, Regards. More 

Injidup
Level Contributor
17 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

At last somewhere that has great rooms, clean with wonderful bed and pillows, a lovely view of the Swan River with the front rooms. Service from check in, room service, waitstaff and Valet are friendly, helpful and cheerful which makes a great change. Room service meals are lovely and fresh with a good varied menu. Also the mini bar in... More 

Was this review helpful? Yes
Katie H, Manager at Crowne Plaza Perth, responded to this review

Hi Lynne we cannot thank you enough for a wonderful 5 star review. We are thrilled to hear feedback like this, as every touch point during your stay was a great experience. The Kitchen were pleased to hear you enjoyed the fresh room service meals. Thanks for your recommendation and see you when you return. Thanks again. More 

Singapore
Level Contributor
92 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a brief 2 night stay over the weekend at the hotel. While the hotel itself is a bit dated, it was well maintained. It was a good stay for me largely because of the friendly staff, both at the reception and at breakfast. Breakfast was the usual buffet but the coffee was good. I stayed on the 8th... More 

Was this review helpful? Yes 1
Katie H, Manager at Crowne Plaza Perth, responded to this review

Hi Singap0reTraveller, Thanks for taking the time to review your stay with us. We are delighted to hear you enjoyed the river views, hopefully the Perth weather was good to you. It's great to hear feedback about our friendly staff as we strive hard to make every guest experience unique. See you next time you are in Perth. Best Wishes More 

Aberdeen, Scotland
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The view from my room, at the front of the hotel over the River Swan and the park beside it was a nice outlook. It was quite pleasant sitting on the balcony in the late afternoon sun drinking a nice cool beer. Even in 'winter' it was still pleasantly warm (for me - a Scotsman!). The room was fairly large,... More 

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Katie H, Manager at Crowne Plaza Perth, responded to this review

Hi Ultomato, you made us smile by saying it's pleasantly warm, as we think it's COLD! Being from Scotland it would have been beautiful weather for you. Thank you very much for the great review on your recent stay with us, we love to hear feedback like this. We look forward to welcoming you back next time your in Perth.... More 

Bunbury, Australia
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms were well sized with great views. the beds were large and comfortable to sleep on. The bathroom was a decent size with all the needs plus some added luxuries. The staff were very friendly and helpful too.

Was this review helpful? Yes
Clivep471, Director of Sales at Crowne Plaza Perth, responded to this review

Dear Belestic, We are delighted you found our Hotel comfortable and spacious and our personal attention contributed to an enjoyable stay for you and your partner. Bunbury is close by and hopefully we will see you again soon. Best regards More 

UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

What a lovely hotel and considering the perfect location, a great price too. The restaurant is superb if you don't fancy going out and the staff are friendly and helpful. But watch out! There is a busy road outside with 24/7 trucks and the windows aren't soundproofed so if you are a light sleeper ask for a room at the... More 

Was this review helpful? Yes
Clivep471, Director of Sales at Crowne Plaza Perth, responded to this review

Dear SarahintheUK, Thank you for commenting on your recent stay with us. We are delighted you found our restaurant service and quality added to your experience. We look forward to welcoming you at a Crowne Plaza Hotel again soon. Best regards More 

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