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Oaks Cable Beach Sanctuary Resort

1 Lullfitz Drive | Cable Beach, Broome, Western Australia 6726, Australia (Formerly Grand Mercure Apartments Cable Beach Resort)
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Oaks Cable Beach Sanctuary Resort
Best prices for: 1 room 1 guest
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Ranked #10 of 17 Broome B&B and Inns
A recent review
3 of 5 stars Reviewed March 11, 2015
HenriPleasant Sydney, Australia
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152 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 11, 2015

On the outside the resort looks great tropical, pools but scratch the surface and it shows its real colours. The rooms are spacious 1 or 2 bed with kitchen, bathroom and balcony. Cleanish, a lot of grubby marks on the walls and windows. Missing and broken tiles on the floors and outdoor furniture inside, the room was tired. Bed linen... More 

Was this review helpful? Yes 2
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this review

We do sincerely appreciate you taking the time to post a review on your recent stay with us. It is great to read that you enjoyed the resort grounds and our swimming pools, however a number of your comments do concern me. As I am unable to locate your booking with the information provided, should you wish to contact the... More 

Perth, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2015

We stayed in January and found our overall stay to be very pleasant. The grounds were beautifully kept and the pool area was superb. Rooms were clean and faculties were all we needed. We will be back in the future. Thank You

Was this review helpful? Yes 1
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this review

Many thanks for taking the time to review your recent stay with us. We are delighted to read that your stay with us was pleasant and you really enjoyed our tropical gardens and lagoon pools. We certainly look forward to welcoming you back to Oaks Cable Beach Sanctuary on your next visit to Broome. More 

Ingham, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 13, 2015

On having a bad experience in Townsville at the oaks I was relucent to book another oaks accommodation but I'm so glad I did the Oaks Cable Beach Sanctuary in Broome was great we booked a two bedroom apartment and it was fine/clean a tv in each room and free wi-fi. Yes the whole resort has some age but it... More 

Was this review helpful? Yes 3
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this review

Thank-you very much for taking the time to post a review of your recent stay with us. On behalf of Oaks Hotels & Resorts, we do sincerely apologise for the issues you experienced at one of our Townsville properties. We are very delighted to read that you enjoyed your stay at Oaks Cable Beach Sanctuary. We are also very pleased... More 

Perth, Australia
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed December 5, 2014 via mobile

We Live and work in the Kimberleys and often come to Broome for some R and R. We came to Oaks Sanctuary for work in November. After living in the pilbara and Kimberly for 10 years we have learnt that the thing that sets most hotels apart is the customer service. Looking at the Oaks santuacry it is a nice... More 

Was this review helpful? Yes 7
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this review

Thank-you for taking the time to provide us with feedback from your recent stay with us. This review concerns me greatly as complaints about our customer service are a rarity. We receive regular positive feedback regarding our very high level of customer service here at Oaks Cable Beach Sanctuary so your feedback is both surprising and disappointing. I cannot be... More 

Sao Paulo, SP
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 5, 2014

I've been with my boyfriend and it was such a wonderful time. Quiet place, peaceful, clean, romantic restaurant near to the pool for a romantic dinner. Apartments clean and confortable, with a very nice kitchen wher u can cook your own meal!

Was this review helpful? Yes
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this review

Thank-you for taking the time to review your stay with us at Oaks Cable Beach Sanctuary. We are very glad that you had a wonderful time and found the resort to be quiet, peaceful and clean. It is even more pleasing to read that you enjoyed a romantic dinner on our lagoon terrace at our on-site restaurant Cables. We are... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 4, 2014 via mobile

Our two bedroom apartment was filthy. Walls had drinks spilt down them... Fridge not wiped out... TV had fingerprints all over it.... Back table dirty ... It was so bad, I asked to move to another apartment which wasn't much better ... Beds were tiny ... Furniture old, chipped, warped and uncomfortable. Stereo didn't work. For 280$ a night ..... More 

Was this review helpful? Yes 4
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this review

Thank-you for taking the time to provide us with feedback on your recent stay with us. It is very disappointing to read that the standard did not meet your expectations or ours and for this we do sincerely apologise. We acknowledge that the rooms are in need of a refurbishment and we are shortly about to begin a full interior... More 

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2014

We stayed at Oaks Cable Beach for an extended weekend, in a two bedroom apartment. Staff at reception were very friendly, a rarity in customer service these days. The room was clean, spacious and set out very well. Air cons in all rooms worked brilliantly, perfect to return to after a day out in the Broome weather. The kitchen was... More 

Was this review helpful? Yes 1
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this review

Thank-you so very much for taking the time to review your recent stay with us, the feedback received is greatly appreciated. We do have a very warm and friendly team on front desk here at the resort and we consistently receive compliments about our customer service. I will be sure to pass on your great feedback to the front office... More 

Halls Creek, Australia
Top Contributor
76 reviews 76 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 20, 2014 via mobile

the accommodation here was fantastic. Room was awesome, food was really nice. Had dinner and breakfast at the restaurant. They do both take away and eat in. Had $10 off breakfast. Lovely pool area with lots of pools within the resort. Would definitely stay again.

Was this review helpful? Yes 1
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this review

Many thanks for taking the time to review your recent stay with us. We are delighted to read that you found our resort and accommodation fantastic! It is also great to read that you enjoyed your in-dining experience at our on-site restaurant Cables. The breakfast voucher is a little something we give back to our guests and we are very... More 

perth
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 12, 2014

The oaks is a really great place to stay.the resort has to have the best swimming pool out of all the other resorts in broome.the reception staff were very warm and friendly and helpful when needed.good to see the restaurant is up and running again....did not eat there this time as it was a short visit and I have friends... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this review

We do sincerely appreciate you taking the time to provide us with such great feedback. Our lagoon pools are the best in Broome and we do have a very warm and friendly team on front desk, I will be sure to pass your feedback onto our team. It is a shame you didn’t get a chance to dine in our... More 

Broome, Australia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 31, 2014

We have stayed at this property a number of times during 2014 as it is the employer's preference. Firstly, I would advise any visitors to Broome who stay here to have a hirecar. It is not easy walking to the beach in the heat, and the town bus service isn't as regular as many would like. Secondly, we have stayed... More 

Was this review helpful? Yes 3
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this review

Many thanks for taking the time to review your recent stay with us. We do endeavour to stay on top of the maintenance as quickly as the problems arise and as regularly as we can. We are shortly about to begin our full apartment interior refurbishment early in 2015, so as a repeat client look forward to some brand new... More 

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