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Mercure Broome

Hotel website
Weld Street | PO Box 79, Broome, Western Australia 6725, Australia
Best prices for: 1 room 1 guest
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Mercure Broome
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361 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Adelaide, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Room 715 - good view, quiet. A little awkward to find your room - on check in given a map and you find your won way. Our bathroom was absolutely grotty. Mould in the shower, dirty floor and a drain that was full of gunk (hair and fluff). The bedroom area was designed reasonably well. It suited the climate however... More 

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Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I stayed for 1 night only and the most noticeable thing was the fabulous greeting and service from Karen on checkin. We also had a beautiful dinner at the hotel that evening. Rooms were spacious, clean, comfy and had a lovely balcony overlooking the pool area. These were deluxe. The lead in (superior) rooms were located at the front of... More 

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Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

It takes a log time to build a good solid reputation, and just a night to destroy it. Mercure has an overall solid mid-level reputation and we confidently booked there for our first nights in Broome before taking off on our Kimberley treck. In a town that is reliant on tourism one would think that everyone would be on their... More 

Was this review helpful? Yes 1

Travelers are raving about these Broome hotels

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Just got back from a holiday in Broome and stayed one night in one of the dingy rooms out the back. I guess I should have known it would be pretty average as it was the best price. The shower looked as though it hadn't been cleaned for weeks. All of the grouting was black and the tiles even had... More 

Was this review helpful? Yes 1
Alexis H, General Manager at Mercure Broome, responded to this review

Dear lauren p, Thank you for your review of the Mercure Broome. I am very disappointed to read of your experience with us. We have new housekeeping management recently employed and I have shared your feedback to ensure it is addressed and rectified. Once again, please accept our apologies and we hope to have the opportunity to serve you better... More 

Perth
Top Contributor
64 reviews 64 reviews
54 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel on business in Broome for one night - not again. The rooms were jaded and in my case the electricity did not work until the duty manager found that the in room kettle was shorting out the electrics. There were what looked like drops of blood on a wall and on waking the following morning... More 

Was this review helpful? Yes 2
Alexis H, General Manager at Mercure Broome, responded to this review

Dear Tank09, We appreciate you taking the time to share your feedback regarding your stay at the Mercure Broome. I am extremely disappointed to read that your stay was not an enjoyable one and that you have experienced some issues during your stay. Please rest assured that I am addressing your feedback and working with our maintenance and housekeeping teams... More 

Sydney, Australia
Top Contributor
153 reviews 153 reviews
25 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Only stayed one night after getting off our cruise through the Kimberleys. It wasn't as close to the centre of town as I had thought, we were dropped at Pearl Luggers and it definitely wasn't walking distance. We ended up hiring a car and there is plenty of secure parking at the back of the hotel, the front fills up... More 

Was this review helpful? Yes
Alexis H, General Manager at Mercure Broome, responded to this review

Dear DiBecker, Thank you for your comments regarding your recent stay at the Mercure Broome. I am very pleased to hear that you had a relaxing stay with us. We hope to see you again in the near future. Kind regards, Alexis Hvalgaard General Manager More 

Ballarat, Australia
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked a superior room at Mecure Broome for a relaxing 10 nights. Woke up every morning to go for a relaxing dip in the very well maintained pool, then enjoyed a filling buffet breakfast. Special thumbs up to the chef for keeping up the supply of hash browns to my grandson ;-) Staff were always friendly and attentive, very happy... More 

Was this review helpful? Yes 1
London, England, United Kingdom
Top Contributor
50 reviews 50 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 13, 2015

A little worn down but has all the basic facilities one would expect for a Mecure. Internet was quite expensive and not included. Good secure parking and in central location. Good friendly service throughout.

Was this review helpful? Yes 1
Karen_FOM, Front Office Manager at Mercure Broome, responded to this review

Dear AndyP, Thank you for taking time to write a review on your stay with us at Mercure Broome. Coming soon to Mercure Broome is a complete upgrade on our internet facilities which will ensure that our guests receive the internet service that they expect. Thank you once again and we hope to see you again at Mercure Broome Karen More 

Derby, Australia
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 9, 2015 via mobile

Location is fantastic, it is a great place to stay. It was nice and clean and quiet. Staff were very friendly and helpful! Will stay there again! A nice little Irish bar on the other side of the hotel that is worth a visit.

Was this review helpful? Yes 3
Patina F, Front Office Manager at Mercure Broome, responded to this review

Dear NicoleB, Thank you for your reveiw of Mercure Broome. I am so glad you enjoyed your time with us and we look forward to seeing you again. Karen More 

Halls Creek, Australia
Top Contributor
90 reviews 90 reviews
28 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 19, 2015 via mobile

Stayed here for two nights. Good secure parking. Had a wonderful valentines dinner at the restaurant. Room was small but was inexpensive. Bed was comfortable. Pool was lovely and warm. Close to Chinatown and attached to a bottle shop.

Was this review helpful? Yes 5
Karen_FOM, Front Office Manager at Mercure Broome, responded to this review

Dear ChelseaH Thank you for your review. We are pleased that you enjouyed your stay with us at Mercure Broome and look forward to seeign you again soon. Karen More 

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