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All 14 Broome hotels

Mercure Broome

3.0 of 5 Hotel   |   Weld Street | PO Box 79, Broome, Western Australia 6725, Australia
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55%
Ranked #13 of 14 hotels in Broome
A recent review
3 of 5 stars reviewed 6 days ago
Tanz1989 Broome
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286 people have reviewed this hotel

Traveler rating
    38
    101
    95
    34
    18
See reviews for
37
126
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65
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • English first
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English first
Broome
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Firstly I would like to say the majority of the staff were fantastic and the buffet breakfast was great too, but everything else about the mercure was very average. The bathroom was covered in mould. The walls in the room had animal feaces marks on them. The bed was old and lumpy and the pillows smelt musty. The rooms where... More

Was this review helpful? Yes 1
Karen G, Front Office Manager at Mercure Broome, responded to this review

Dear Tanz1989 Thank your for taking your time to write a review for Mercure Broome. I sincerley apologize that you did not enjoy your stay with us. I will pass on your comments to the apropriate Managers to ensure that the issues are rectified. Kind regards Karen More

Mildura
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Our room was on the third floor, spacious, clean, modern and simple. Included in the rather expensive price was free internet however there is definitely no WiFi available in most of these rooms. It was a bit embarrassing how the various staff kept trying to make up excuses about why we couldn't get any WiFi.

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Karen G, Front Office Manager at Mercure Broome, responded to this review

Dear DeborahMildura Thank you for your comments regarding you stay at Mercure Broome. My apologies regarding the WiFi we are currently sourcing alternatives to our current system to enable better access for all guests. I am pleased that you enjoyed your stay with us and hope to see you again soon. Karen Gibson Front Office Manager More

Queanbeyan, Australia
Top Contributor
162 reviews 162 reviews
37 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

The room I had was standard but maybe that is another word for budget these days. It seemed substandard to me as the bathroom was in need of renovation - paint peeling off shower wall - and the outside table had no top to it. The housekeeping left towels on the floor and the bathroom light on but had done... More

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Patina F, General Manager at Mercure Broome, responded to this review

Dear Janlee Canberra, thank you for taking the time to provide feedback on your recent stay at the Mercure Broome. I am sorry to hear that you were not satisfied with your stay. Please accept my apologies. I am pleased to see that the staff (excluding the Irish Pub) were friendly and helpful. I will ensure the team are aware... More

Perth, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed overnight on the way to Derby. Older hotel motel with all the things you require. Beds where good, aircon worked well and the staff were friendly. Good location maybe a ten minute walk into town

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Patina F, General Manager at Mercure Broome, responded to this review

Dear mooi1959 thank you for sharing your feedback regarding your stay at the Mercure Broome. I am glad to hear that you enjoyed your stay and found everything you required. Our staff are our number one asset, and I will share your kind words with them too. We look forward to seeing you when you make your return journey from... More

Sydney, Australia
Top Contributor
55 reviews 55 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed on business. The room was old and really a motel unit. The bathroom was worn with an inch of mould around the bottom. I wished I'd bought shower shoes. Beds lumpy and not up to standard. Servicing extremely rudimentary, I put face-washers on floor of shower for replacement and they left them there and the foot mat draped... More

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Patina F, General Manager at Mercure Broome, responded to this review

Dear xhlgette, thank you for taking your time to share your feedback on your stay with us. I am sorry to hear that you were disappointed with your stay, and to read about the issues you encountered. I will discuss you feedback with the appropriate managers to ensure this does not happen again in the future. Thanks again for your... More

Port Aransas, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good basic hotel, friendly staff, in a very old hotel. It's clean and the average rating is due to its very tired looking hotel. Clean rooms, food a bit average, but the staff make this a very pleasant hotel stay

Was this review helpful? Yes
Patina F, General Manager at Mercure Broome, responded to this review

Dear BenjaminS, thankyou for sharing your feedback on the Mercure Broome. I'm pleased to see you enjoyed your stay with us and to hear that the staff made your stay a great one. We look forward to seeing you when you are next in Broome. Kind Regards Patina Farnham General Manager Mercure Broome More

Gosford
Contributor
15 reviews 15 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a couple of particularly traumatic weeks our 5 night stay at Mercure Broome was the perfect restorative experience. The hotel and indeed the location just have a wonderfully relaxing atmosphere, and the helpful and friendly nature of the staff at Mercure just completes the "tonic". A viewing of the "Staircase to the moon" at Town Beach was the "icing... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Patina F, General Manager at Mercure Broome, responded to this review

Dear RodGosford, I am delighted to hear about your stay at the Mercure Broome. Thank you so much for sharing your lovely feedback with us. I am really glad you were here to see the staircase to the moon as it is such a beautiful sight to see. We look forward to having you stay with us next time you... More

Paris, France
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 16, 2014

We enjoyed our stay of one night in this hotel. You need a car and fortunately we had one so we could drive to cable beach and the places to see in Broome. The pool is attractive and very welcome by the heat. Wifi is again and again a problem, it is not working in the rooms and it is... More

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Karen G, Front Office Manager at Mercure Broome, responded to this review

Dear MarieStar 51 Thank you for your review in regards to your stay at Mercure Broome. I am pleased you enjoyed your stay with us. We are in the process of sourcing a new WIFI provider to improve our WIFI coverage, so this should be no longer a problem soon. Thank you once again for your comments Karen Gibson Front... More

Minnamurra, New South Wales, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 14, 2014

One of the original hotels in Broome (The Continental) and recently refurbished. Accor upgraded us to a Privilege room overlooking Roebuck Bay. It was lovely! The restaurant was good with large servings of food and plenty of choice. Secure off street parking and walking distance to the CBD if you wanted to. Free wifi in our room. Staff were always... More

Was this review helpful? Yes
Patina F, General Manager at Mercure Broome, responded to this review

Dear Cliff M, thanks so much for your lovely feedback regarding your stay with us. We always try and reward our loyal Advantage Plus members so I am very pleased to see you enjoyed your upgrade. I will share your comments regarding the staff with our team also. Thanks again for your feedback and we look forward to seeing you... More

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Additional Information about Mercure Broome

Address: Weld Street | PO Box 79, Broome, Western Australia 6725, Australia
Phone Number:
Location: Australia > Western Australia > Broome
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Broome 3*
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Also Known As:
Mercure Broome Hotel Broome
Mercure Hotel Continental Broome
Accor Hotel Continental Broome

64 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Mercure Inn Continental Broome is set between a vast red desert and azure blue sea, Just walking distance from the heart of Broome, and only 10 minute drive from the spectacular pristine white sands of Cable Beach, making the Mercure Inn Continental Broome the ideal location to explore Broome and it’s surrounds. ... more   less 
Number of rooms
136

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