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Mercure Broome

Weld Street | PO Box 79, Broome, Western Australia 6725, Australia
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1 room 1 guest
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Mercure Broome
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396 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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    (396)
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    (86)
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Perth, Australia
Level Contributor
6 reviews
2 of 5 stars Reviewed 2 days ago NEW

At least the room was clean and tidy, and the location convenient for a whistle-stop business trip. But the delivery was well below Mercure standards and a step down from my last trip. The downside: wifi in the room was pricey and unreliable. I got a best of 20 minutes from my allocated 6 hours. Then when I asked if... More 

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Alexis H, Front Office Manager at Mercure Broome, responded to this review

Dear Micrognome, Thank you for your review of the Mercure Broome. I am pleased to hear that you enjoyed the location of the hotel. However, I must apologies for the poor quality of the breakfast on the morning of your stay and I would like to offer you a refund, if you would like to contact me directly on 08... More 

Dapto, Australia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Broome Mercure Hotel is not like others in this chain: it is mostly single storey but has two pools, a dining area, and an excellent Irish pub next door. It is across the road from the famous Matso's Brewery, and a town bus stop is right at the side door. Our room was clean and well-appointed, but the furniture... More 

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Alexis H, General Manager at Mercure Broome, responded to this review

Dear Bruce F, thank you very much for your review. I am so glad that you enjoyed your stay with us. Great to hear that you liked Murphy's, it's definitely a unique little pub. Hope to see you again on your next trip to Broome, Kind regards, Alexis Hvalgaard General Manager More 

Perth, Western Australia, Australia
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Rooms are a bit outdated, room service is only available in the evening and very limited but what we did have was nice and hot, would have liked a room service breakfast option for when you don't want to deal with people in the morning but want to eat, just a continental would suffice, smorgasbord brekky not good but are... More 

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Alexis H, General Manager at Mercure Broome, responded to this review

Dear Lesley G, thank you for taking the time to review the Mercure Broome. We really do appreciate your feedback as we strive to continuously improve our service and comments like yours will assist in doing so. Room Service options are being discussed with the Head Chef and the Food and Beverage Manager. Lesley, thank you again for your comments.... More 

Travelers are raving about these Broome hotels

Nijmegen
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed in Broome for 2 nights at the Mercure. Friendly staff, spaceous room with fridge. WiFi is free but can only be used in the main building and pool area (supposed to work in the rooms as well but connection failure all the time which was annoying). Full breakfast is $24 which we had one morning, expensive but way better... More 

Was this review helpful? Yes 1
Alexis H, General Manager at Mercure Broome, responded to this review

Dear Caspartje, Thank you for your review of Mercure Broome. I am pleased to hear that you found the room spacious and the team friendly. Our apologies for the WiFi. We were in the midst of an upgrade. This is all complete and our coverage has dramatically improved throughout the property. Great to hear that you enjoyed Murphy's Irish Pub.... More 

Whakatane, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

On our arrival in Broome we had the good fortune to stay at Oaks Broome a modern well equipped apartment hotel.By comparison our stay at the Mercure on our return was very disappointing.The standard rooms badly need a revamp, they are dated and drab.The curtains should be thrown away now! The higher priced rooms looked a lot better and the... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Alexis H, General Manager at Mercure Broome, responded to this review

Dear P3581EDrobertc, Thank you for your review of Mercure Broome. I am sorry to hear that you were unimpressed with the standard rooms. Whilst we do offer different options across the property we do focus on maintaining all rooms and ensuring their cleanliness. I am pleased to hear that you enjoyed the pool and restaurant area, it is especially pleasant... More 

Karratha, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at some of the higher end resorts in Broome and the Mercure sits nicely in the middle of the scale. Nicely decked out rooms with wooden style floors, luggage racks, TV with sports channels and fox 8, decent size bathroom with huge shower and each room has its own balcony. There are two pools and a reasonable restaurant... More 

Was this review helpful? Yes 1
Alexis H, General Manager at Mercure Broome, responded to this review

Dear Joburd, Thank you for taking the time to share your review of the Mercure Broome. I am so pleased to hear that you enjoyed your stay and found the team friendly and the facilities adequate. We hope to see you again when next visiting Broome. Kind regards, Alexis Hvalgaard General Manager More 

Perth WA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent just one night (thankfully) here on business trip. Paid $199 which seems to be reasonably cheap for the Northwest of WA, The hotel looks clean and very nice from the front and the central pool area, but what a transformation when you get to your room at the back of the hotel. Straight out of the 60's terracotta floor... More 

Was this review helpful? Yes 1
Corlette
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Reception staff were excellent. The rooms are sufficien bit outdated but workable. Beds comfortable. Bathroom showers are good. Fridges are very small with no freezer. Laundry washing machines are clean. If staying for a long time make sure go for a balcony room as other rooms all over the resort

Was this review helpful? Yes 1
Perth, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's been several years since we stayed at the Mercure in Broome and in that time it appeared that several things had been upgraded including the restaurant and the front bar. The rooms however were very basic and in much need of an overhaul. The grounds around the pool are pleasant and the staff efficient and courteous but the overall... More 

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel on three occasions and we really had a great time. Over these stayed we stayed at three different levels of accommodation and all were great, but of course the upper end stay was the best level of comfort as you would expect. Location is good the 1/2 hourly bus loop stops just outside the... More 

Was this review helpful? Yes 1
Alexis H, General Manager at Mercure Broome, responded to this review

Dear Val, Thank you for your comments regarding your most recent stay at the Mercure Broome. I am so pleased that you enjoyed your visit once again. We look forward to welcoming you back in the near future. Kind regards, Alexis Hvalgaard General Manager More 

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