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Mercure Broome

Weld Street | PO Box 79, Broome, Western Australia 6725, Australia
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421 Reviews from our TripAdvisor Community

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Perth, Australia
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The room was clean and housekeeping came in every day to ensure the toiletries were replenished. There were two pools in the hotel and both were well maintained and clean. Pool towels can be obtained from reception so no need to take your own. The only real complaint was that although reception seemed quite as the hotel was at less... More 

Helpful?
Thank Spanner73
Alexis H, General Manager at Mercure Broome, responded to this review

Dear Spanner73, Thank you for your review of the Mercure Broome. I am pleased that you found the hotel and grounds to be clean and tidy. Please accept my sincerest apologies for the issue you experienced with reception. We most definitely offer to order taxis and this should have been done on your behalf. Please rest assured that I am... More 

Greater Perth, Australia
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

My room was large and lovely. The staff had the air cond on in advance so I walked in to comfort. Bed was clean and comfortable and I snoozed most afternoons on the comfy chaise. Ceiling fan gave a delightful air circulation. Grounds were clean and tidy. Reception is staffed by the most helpful, kind woman you can imagine. Buffet... More 

Helpful?
Thank KirstenMcCann
Perth, Australia
1 review
2 of 5 stars Reviewed 4 weeks ago

Great service at usual at reception, breakfast and in Murphy's pub. Bathroom (mould), patio (rubbish) and swimming pool (leaves) needed cleaning. Access gates card swipe did not work. Grounds are looking unkept with weeds, etc.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Holidaze2016
Alexis H, General Manager at Mercure Broome, responded to this review

Dear Holidaze2016, Thank you for taking the time to share your experience at the Mercure Broome. I am sorry to read that you were disappointed by your stay. Please rest assured that your feedback has been actioned with our maintenance team. I appreciate your kind comments regarding the service you received! It is great to hear. If you wish to... More 

Travelers are raving about these Broome hotels

Perth
Level Contributor
8 reviews
4 hotel reviews
3 of 5 stars Reviewed December 31, 2015

A quiet time at the hotel which was good. As a Le Club member we received a complimentary upgrade and a welcome pack containing a voucher for a free drink. Our room had a king bed and overlooked the garden and second pool. By the look of the room it had had a partial reno with shower screens and a... More 

Helpful?
Thank Sands_smith
Darwin, Australia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 28, 2015

We had a pleasant stay here, rooms have that special Broome vibe with the furniture etc. Adequate 2 bedroom for a family of four, good location. Staff were very helpful where we booking on line and the third party website had created confusion to bed configurations and they upgraded to accommodate our family for the same price. Will stay again.

Helpful?
Thank Carly J
Alexis H, General Manager at Mercure Broome, responded to this review

Dear Carly J, Thank you for taking the time to review the Mercure Broome. I am pleased that you enjoyed your stay and that we were able to provide comfortable accommodation for your family. We look forward to seeing you again soon. Kind regards, Alexis Hvalgaard General Manager More 

Adelaide, Australia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 20, 2015

Hotel was clean and tidy with a great pool area. Close by was the Irish Pub with great steaks, a bottle shop and town centre was an easy stroll The chef was skilled in diners, danishes and pancakes the staff in general where cheerful and helpful

Helpful?
1 Thank John C
Alexis H, General Manager at Mercure Broome, responded to this review

Dear John C, Thank you for your review of the Mercure Broome. I am so pleased that you enjoyed your stay with us and your steak in our Captain Murphy's Irish Pub. I will ensure your feedback is passed onto the chef and the kitchen team. We hope to see you again soon. Kind regards, Alexis Hvalgaard General Manager More 

Sydney, Australia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 9, 2015

Our room was very disappointing. Run down and badly needed a makeover. Curtains very old with a big rip on the top. I thought the grout in the bathroom was discoloured but turned out to be mould. I complained and receptionist did say we could move to another room. My husband did not want to move after unpacking everything so... More 

Helpful?
2 Thank Dawny55
South Hedland
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 29, 2015

We visited Broome this past weekend for a family event and stayed at the Mercure. The reception we received was wonderful. We has a welcome pack on arrival including a welcome drink and the news that we had been upgraded was music to our ears! The lady who greeted us was very friendly and we felt welcome to be staying... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Russells_Holidays
Alexis H, General Manager at Mercure Broome, responded to this review

Hi Russells_Holidays, thank you so much for taking the time to review our hotel. I am glad that you enjoy your stay with us and I must agree the view over the bay is stunning. It is a pleasure to hear that we have been your home away from home and we are looking forward to welcoming you back on... More 

Adelaide, Australia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 28, 2015

Great location, close to everything. Comfortable and clean room. Lovely surroundings including pool. Fantastic and very helpful staff. Good food in restaurant and Irish Pub (part of motel). A very enjoyable stay.

Helpful?
1 Thank 733Lorraine_C
Alexis H, General Manager at Mercure Broome, responded to this review

Hi 733Lorraine_C, thank you for taking the time to leave a note on your stay with us. It is great to hear that you enjoyed your time with us, I am glad that you enjoyed the food in the restaurant and in our Irish pub. We hope to see you again soon! Kind regards, Alexis Hvalgaard General Manager More 

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