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Oaks Broome

4.5 of 5
99 Robinson Street, Broome, Western Australia 6725, Australia
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Oaks Broome
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Ranked #9 of 10 Hotels in Broome
A recent review
3 of 5 stars reviewed 6 days ago
Simla10 Sydney
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225 reviews from our community

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28
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney
Top Contributor
83 reviews 83 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We needed a modern two bedroom apartment in Broome, and on the face of it, Oaks Broome appeared to fit the bill. When we arrived we weren't happy to find that the resort looked like it had been plonked in a wasteland, too far to walk into town by day, and we didn't feel safe to leave by foot at... More 

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Paynesville, Victoria, Australia
Top Contributor
100 reviews 100 reviews
25 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Oaks hotel in March for just one night. The complex is quite large with a lot of rooms, 2 pools and a dining room. Our room was a one bedroom suite which overlooked the pool had a balcony, spa bath, the little kitchenette had some cooking facilities, a microwave & hob, full size fridge, no oven... More 

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HMBroome, General Manager at Oaks Broome, responded to this review

Dear Shino1957, We appreciate you taking the time to give feedback on your recent stay at Oaks Broome. We are pleased to see that you have found our resort quite large with 2 rooms and a dining room that opens for Breakfast & Dinner. It is great to read that you have found our one bedroom self contained apartments comfortable... More 

Heathcote, Australia
1 review
4 of 5 stars Reviewed March 8, 2015

We stayed at Oaks Broome for 5 nights and really enjoyed the experience. Our rooms were comfortable and clean. There is a great pool area. We dined in on a couple of occasions and were attended to by the lovely Julia and Padraig. They were very busy but still had time for a chat. Sham ... at Reception provided all... More 

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HMBroome, Manager at Oaks Broome, responded to this review

Dear Pamela C, We appreciate you taking the time to give feedback on your recent stay at Oaks Broome. I am pleased to see that you have found our room’s clean and comfortable and your group enjoyed our great pool area. It’s great to see that you have found our restaurant staff very helpful and that they were able to... More 

Perth
Top Contributor
103 reviews 103 reviews
32 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed February 15, 2015

I have stayed at the Oaks on numerous occasions as I have work requiring regular visits to Broome. While building is fine with all the ammeninties one would expect on a high-priced resort hotel the service is lackluster at best. I invariably found check-in consisted of a long queue with a single disintersted and discourteous woman handling the process. On... More 

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HMBroome, Manager at Oaks Broome, responded to this review

Dear Traveller22Perth, While it is disappointing to see you did not enjoy your stay with us here at Oaks Broome, we are grateful for your feed back. I assure you the lack lustre service you received is not the standard we expect of our staff and I am pleased to say we currently have a new front office team to... More 

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 12, 2015

I have stayed at Oaks Broome a number of times for work. Accommodation is clean, comfortable and modern. Reception staff vary in their efficiency and level of cheerful assistance. Make sure that the elevators are working or request a downstairs room if baggage is an issue. Check the position of your allocated room before accepting it. Some bathrooms downstairs have... More 

Was this review helpful? Yes 1
HMBroome, Manager at Oaks Broome, responded to this review

Dear Joe S, Thank you for taking the time to leave your valuable feedback for Oaks Broome. It is great to read you find our one bedroom self contained apartments comfortable, the kitchen facilities are convenient should you wish to cook your own breakfast, we are conveniently located within walking distance or a short taxi ride into town to the... More 

Karratha
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 3, 2015

We stayed here for 5 nights and it's a very nice and good hotel. We had a view issues, but we let the reception know and they sort this out straight away. A few things what can be better is: - Clean the aircon filter more often!! - Clean the air filter in the bathroom! The great things: - Great... More 

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HMBroome, Front Office Manager at Oaks Broome, responded to this review

Dear Dan and Laura H, We appreciate you taking the time to give feedback on your recent stay at Oaks Broome. I am happy to see any issues during your stay were rectified promptly by our helpful reception staff. We have notified our housekeeping and maintenance departments regarding the cleaning of the air-conditioning and bathroom filters and now have in... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2014

We stayed for 3 nights over Christmas and it a very good experience. The Oaks had 2 very nice pools, restaurant/bar, good self contained rooms with comfortable beds, and lovely grounds. The place was very well maintained. The hotel is also walking distance to a few local shops and pubs including Matsos which was very useful. It is only a... More 

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HMBroome, Front Office Manager at Oaks Broome, responded to this review

Dear Zac S, Thank you for taking the time to share your recent experience at Oaks Broome. It is great to see you enjoyed your Christmas break with us, and found our rooms and beds comfortable. I am pleased to see you were able to enjoy the grounds and facilities of our property including our two pools. We have a... More 

Kununurra, Australia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 16, 2014

I've stayed here many times in a variety of rooms. The service can vary, but it's fine. The beds are comfy and the rooms are quite and always clean. Generally any problems are sorted out as quickly as possible. I've stayed at a number of resorts in Broome and this one is value for money and my first choice. Location... More 

Was this review helpful? Yes 1
HMBroome, Front Office Manager at Oaks Broome, responded to this review

Dear Allan W, Thank you for choosing to stay at Oaks Broome once again. We are happy to see that we are your first choice of accommodation when in Broome. It is great to see you found our beds comfortable and that our rooms are always clean, though it is disappointing to read that you find 1861 lacks character, we... More 

Perth, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 1, 2014

I love staying at this resort. Comfy beds, great cleaners, lovely pools. Bar and food is a bit pricey.... But worth it. Liquorland, dairy, museum and a restaurant across the road. Beach is just a short stroll. Walk to town about 20mins, and probably a 5-10 minute walk from Mitsos.

Was this review helpful? Yes 1
HMBroome, Front Office Manager at Oaks Broome, responded to this review

Dear Gunn1963, Thank you for taking the time to write a review for Oaks Broome. I am pleased to see you were able to make use of our beautiful pools and enjoyed your dining experience in our restaurant 1861. The cleanliness of our rooms at Oaks Broome is something we pride ourselves on and we are fortunate to have a... More 

Perth
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 27, 2014

I have stayed here 3 times now for work. The hotel is nice and the pools are very nice. My internet wasn't working but was fixed promptly. The restaurant is very good but the breakfast options are average. It is near Matso's and the Beach Café as alternatives to change it up. I would stay here again.

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HMBroome, Front Office Manager at Oaks Broome, responded to this review

Dear M021958, It is great to read you enjoyed your stay with us at Oaks Broome. We apologise for the internet issues and as stated it is now up and running again, and we are pleased to see you would stay with us again. We are glad to see you made use of the onsite restaurant 1861, we are fortunate... More 

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