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Sheraton Melbourne Hotel

#22 of 169 Hotels in Melbourne
Certificate of Excellence
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27 Little Collins Street, Melbourne, Victoria 3000, Australia
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Sheraton Melbourne Hotel
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339 Reviews from our TripAdvisor Community

Traveler rating
    196
    96
    32
    13
    2
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46
131
26
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Queensland, Australia
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

The location is superb. We walked to both China town and the main shopping precinct in an easy 10 minute stroll. We took a tram on another day just a 2 min walk away. Taxis are always out the front ready to go if you so wish. The room was beautiful and the bed very comfortable. We had a lovely... More 

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Victoria, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Beautiful new hotel. Exceptionally clean. Very helpful staff and brilliant service. We booked a Deluxe room, with parking and buffet breakfast, which was a great deal. The breakfast in the Little Collins Cafe was delicious and it is a lovely bright modern restaurant. The room was a little disappointing in that it faced an ugly building and despite stating bathroom... More 

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chicago,il
Contributor
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Sheraton Melbourne is a very nice boutique hotel in the city's central business district. From the moment we entered the door the front desk and concierge staff were there for any request. We had a room overlooking Little Collins Street which runs in front of the hotel. The room was very clean with a big king size bed and... More 

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Leicester, United Kingdom
Top Contributor
117 reviews 117 reviews
39 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Upgrade, free fast wifi & two winter cocktail vouchers on arrival Staff very helpful, room more than comfortable and great coffee plus giant TV Liked the bath with taps in middle and way with glass wall it is part of room Quality bed linen & gym ok

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Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 5 days ago NEW

This is a new hotel. The rooms are of a good quality, well equipped and comfortable. The greater number of staff are very welcoming and professional, nothing too much trouble. The only disappointment in the breakfast and lunch service. Very nice people but they can disappear making it difficult to pay and if you need a coffee, be prepared to... More 

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Sydney, Australia
Top Contributor
60 reviews 60 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

a perfect location for central Melbourne, easy to get around walking in the city or very short walk to Parliament station for the train. perfectly clear, well appointed, super comfortable bed this really was one of the better business hotels I have had the pleasure of staying in. Large rooms and bathrooms, very quiet. Internet connection was fast which is... More 

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Warrnambool, Victoria
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

My husband and I enjoyed a few nights at The Sheraton Hotel in Little Collins St, Melbourne city. What a great find! Conveniently close the city centre, this newly opened Sheraton has a touch of a boutique hotel with only 14 floors. The room, the breakfast, and service was all first class- would definitely recommend, and look forward to our... More 

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Torquay, Australia
1 review
5 of 5 stars Reviewed 1 week ago

My room was perfect! Good size, clean, comfy bed, large bathroom. Staff delightful. Great location. I didn't use all the facilities, (pool/gym) because I didn't come prepared, but looked good from the outside. Perfect night away!

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Hal_Philp, Manager at Sheraton Melbourne Hotel, responded to this review

Dear Debbie. Thank you for taking the time to review our hotel. We are pleased to see you enjoyed your recent stay with us, especially the rooms and our friendly associates. We look forward to welcoming you back for another wonderful stay. Warm Regards, Sheraton Melbourne Hotel More 

Sydney
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The Sheraton had only been open for a year but it's pulling in the punters big time. It's very well located near the Paris end of Collins St, surrounded by a range of excellent restaurants, cafes and bars. The staff is excellent and provides considerate, prompt and friendly service. The only real competitor to the Sheraton is The Westin which... More 

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Hal_Philp, Manager at Sheraton Melbourne Hotel, responded to this review

Dear Julie. Thanks for your review. We are delighted you had a wonderful stay with us in every way. Our commanding central Melbourne address does place our guests amongst the very best that Melbourne city has on offer. During your next stay, if you are not already a Starwood Preferred Guest member, please request to join the program so we... More 

1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

So this happened last month. My bf and i bought tickets for a concert in Melbourne, and then decide to have a week-long getaway there. After a bit of research about Melbourne hotels, we decided to go with something a bit more fancy than usual. It's the first time for us to visit Melbourne as a couple, we wanted everything... More 

Was this review helpful? Yes 5
Hal_Philp, General Manager at Sheraton Melbourne Hotel, responded to this review

Dear Shaw R. Thank you for your review following your recent stay with us at Sheraton Melbourne Hotel. We certainly pride ourselves on exceeding our guests expectations and clearly the breakdown in communication that you experienced with our central reservations service is not up to our normal five star standards. On behalf of the hotel team I would like to... More 

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