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Grand Mercure Docklands

4.0 of 5 18 Aquitania Way, Melbourne, Victoria 3008, Australia
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Grand Mercure Docklands
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Grand Mercure Docklands
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445 reviews from our community

Traveler rating
    120
    186
    93
    31
    15
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153
81
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70
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Grand Mercure in Docklands was a bit of a disappointment in terms of appeal. Location and views from the apartment were superb. A lot of access to many restaurants in Docklands itself, shopping district is fantastic as is the proximity to the City in the free trams! The apartment itself was poorly looked after, blinds were dirty n didn't... More 

Was this review helpful? Yes
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Traveller_0022, Thank you for taking the time to review your stay - while your overall rating of the stay experience was 4 out of 5, I am sorry that overall there were areas for improvement to make that stay a more positive experience for you. Should you be returning to the area again in the near future, please feel... More 

Napier, New Zealand
Top Contributor
54 reviews 54 reviews
49 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay here. The apartment we had in the Boyd building was very spacious with fabulous water views. Ok, the rooms are a bit dated, but still perfectly fine and the space along with the full kitchen and Laundry more than made up for this. We loved sitting on the balcony with the water views. Plenty of... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi willtravel44, Thank you for placing your review on TripAdvisor, we do appreciate you taking the time to share your experience and it's very pleasing to see you enjoyed your stay with us. Our water view apartments are very popular and I'm glad to see you were able to take the time to sit and relax while enjoying the view.... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff very helpful and polite, room was perfect for our needs and location was perfect at Docklands set among restaurants and shops. Car parking available. Some car parking is a little hard to find but staff changed us to an easier location. Very helpful. Fully recommend

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi GoPiesOct2011, Many thanks for your review, I am glad to see you found the stay great all around and thank you for your kind comments on the staff here and the feedback that you found the room perfect. I'm pleased to read that staff were also able to assist you with parking here at the hotel. I do hope... More 

Sydney, Australia
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in a two bedroom, two bathroom apartment for three nights. Rooms were a good size, lounge had seating for 5 people, there was a full size dining table and fridge. There is a convenience store, bottle shop and coffee shop across the road. There is a tram stop within 300m and it was very easy to jump on a... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi TMF73, Thank you for your review, I am glad to see that overall you enjoyed your time with us and rated the experience 4 out of 5. It's great to read that you enjoyed the location, and the many facilities and great transport options we have here in the Docklands. You are correct check in is located within the... More 

Melbourne
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I travel regularly to Melbourne to attend conferences and visit our family. We often want to stay a couple of nights and try to keep to a reasonable budget for accommodate, We don't like to miss out on those thing that we are used to. This hotel met all our expectations. Bed was good, bathroom clean [extra... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi MelbourneArchitect, Many thanks for your review, it is lovely to see that you fully enjoyed your stay and would stay with us again. We appreciate your kind comments on the apartment and it's facilities, and also the convenience of secure parking within the building. As you mentioned, check in is within The Sebel building, and for your next stay... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My friend and I stayed at the Grand Mercure Docklands for 5 nights for the Australian Open. We had a 2 bedroom, 2 bathroom harbourview room in the south tower. Room 1006. We did get lost finding our way from the Sebel reception to the correct apartment building but it was fine and we worked it out eventually. The room... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi ankapianka, Thank you for your review and feedback, I am pleased to see that we ticked all the boxes for you. I'm glad you were able to make such great use of your time here and you have visited so many areas, and on your next stay please feel free to let the reception team know where you are... More 

Glenelg, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Recently completed a 4 night trip with my GF and the in-laws. We stayed in a 3 bedroom appt (1701) Boy Tower facing the water and it was absolutely amazing and highly recommended. The check-in/check-out process was completely streamlined and Atu at the frontdesk was great in helping us with the tram system during the Aust Open. Will be staying... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Darren_Noble21, Thank you for your recent review, I do appreciate you taking the time to provide feedback on your stay. It's good to see that you found the apartment amazing and I will pass on your kind comments to Atul from the Front Office also. Thank you again for your review and we hope to welcome you back again... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Extremely good stay in Melbourne for 3 nights. Booked through expedia on a flight+accommodation deal, the four of us booked a 2 bedroom 1 bathroom apartment. We requested 4 single beds, and were informed of limited availability (a nod to honest customer service) and upon arrival were pleasantly surprised to find we had a attained a room with 4 single... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Ryan S, Thank you for taking the time to review your stay, I'm very pleased to see you rated the stay excellent all round. Our reservations team do work tirelessly to ensure that we try and honour all guest requests with regards to apartment configuration etc. It's good to see that they were able to help with your preference... More 

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Additional Information about Grand Mercure Docklands

Address: 18 Aquitania Way, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Docklands 4*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Agoda, ACCOR, EasyToBook and Odigeo so you can book your Grand Mercure Docklands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands
Hotel Style:
#72 Luxury Hotel in Melbourne

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