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All 171 Melbourne hotels

Grand Mercure Docklands

4.0 of 5 Hotel   |   2-4 Marmion Place | Docklands, Melbourne, Victoria 3008, Australia (Docklands)
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Grand Mercure Docklands
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67%
Ranked #81 of 171 hotels in Melbourne
A recent review
4 of 5 stars reviewed 1 week ago
Michelle F Townsville, Australia
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410 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Townsville, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We arrived late and found it difficult to find, but once we checked in and found our room we where greeted with a very comfortable spacious 2 bedroom apartment overlooking the docklands... It was modern, clean, and very comfortable beds.... Close to docklands restaurants, trams and easy access to shopping a short trip away ... Well worth a stay !

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Michelle F, Thank you for your review, it is great to see you rated your stay so highly. I look forward to welcoming you back again in the near future! Best regards, Antony More

1 review
5 of 5 stars Reviewed 1 week ago

The hotel is in a very important touristic location, all services around the hotel is available and with very good prices. Hotel features luxury and good looking, with the magnificent swimming pool and the gym. The hotel apartments are very wide and marvelous. The cleanliness and fixtures are very recent and wonderful. The hotel team is very good looking, welcoming... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Sawsan E, Many thanks for taking the time to review your recent stay with us. It is fabulous to read about your experience and I am glad that you really enjoyed your time with us. We too look forward to your next Melbourne visit, and welcoming you back to our hotel. Kind regards, Antony More

Brisbane, Australia
Top Contributor
110 reviews 110 reviews
42 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went to see the Lions play at Etihad, so the Location was perfect, near the ground and close to trams. The apartment was nice although the bed in second bedroom very very small and uncomfortable. No view..but we didnt expect one. Good value for a 2 bedroom apartment.

Was this review helpful? Yes
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi pptuck, Thank you for taking the time to review your recent visit - I'm glad you enjoyed the location and proximity to Etihad stadium. I am sorry to read that you found one of the beds uncomfortable, I will ensure that our housekeeping team are regularly checking the quality of our beds to ensure that all guests enjoy a... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The apartment we stayed in was comfortable and clean but the balcony had cigarette butts all over it. The building we stayed it was nice and quiet, but quite a confusing task to try and find where to check in then being directed to an entirely different building to get to your accommodation. All that being said we would stay... More

Was this review helpful? Yes 2
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Jane S, Thank you for your review and feedback on your recent stay. I am glad that the apartment was comfortable and clean, and sincerely apologise about the oversight with the balcony - I assure you this is not the norm, and I will be following this up personally with our Executive Housekeeper. I note your comments on the... More

Canberra, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Spent 30 mins wandering around looking for what I thought would be a single apartment building. Even google maps gave up. No I wasn't told on confirmation that I needed to go to the sebel; no there were no signs that were visible to me as I traipsed with my suitcase around and around. Finally I phoned and was told... More

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Aussiehrh, Thank you for taking the time to review your recent stay at The Grand Mercure Docklands, I am sorry that we failed to meet your expectations on this visit. I was shocked to read your review, as many of the areas you refer to - are areas that have been addressed and remedies are already in place. With... More

Southland
Top Contributor
85 reviews 85 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I thought I had booked a great space for my husband and I to share a family weekend with my adult daughter. Granted there is plenty of space in the two bedroom apartment that we stayed in and a separate toilet away from the bathroom and it was warm BUT this is not the usual Mercure standard and our apartment... More

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi NZTraveller20, Thank you for taking the time out of your schedule to write about your recent stay at our hotel. I was disappointed to read that you found elements of the accommodation tired. We do have a continual preventative maintenance program in operation at the hotel, however I will personally be reviewing the apartment you have stayed in to... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed over the Easter weekend in a 2 bedroom service apartment on the 22nd level, apartment was alright, though a bit dated. Great views of the harbour and city, tram stop going into the city is a minute walk away. Close to harbour town shopping centre.

Was this review helpful? Yes
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Natalie L, Thank you for taking the time out of your schedule to write about your recent stay at our hotel. We very much appreciate your comments regarding your stay at the Grand Mercure Apartments Docklands. It is always a pleasure to receive such positive feedback. Thank you for your thoughts once again - and we hope to see... More

Perth, Australia
Top Contributor
56 reviews 56 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked as we always stay Accor and couldn't get into the hotel in St Kilda we originally chose. It was a nice change to stay in Docklands. After our taxi couldn't find the apartments I decided to get our and ask for directions, as it turned out we were directly outside the central reception area which wasn't signed for... More

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Dear Bakers60, Many thanks for taking the time to provide feedback on your recent stay - I am glad that once you had arrived, you were well looked after and enjoyed the facilities. While we do add into all guest confirmations that check in is in The Sebel lobby, we are also currently working on increasing signage at the front... More

Mugla, Turkey
Top Contributor
83 reviews 83 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you stay in Melbourne for more than a few days, this apartment is the right choice. We stayed there for a couple of weeks with our kids and their baby in a three-bedroom apartment. The harbour view is excellent. There is a wide Promenade way alongside the harbour and many cafes, restaurants, parks and a shopping centre as well... More

Was this review helpful? Yes
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Dear Yavus M, Thank you for taking the time to review your recent stay with us, we sincerely appreciate your feedback. We very much appreciate your comments regarding your stay at the Grand Mercure Apartments Docklands. It is always a pleasure to receive positive feedback. Many thanks once again for your valued comments, and I hope to see you back... More

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Additional Information about Grand Mercure Docklands

Address: 2-4 Marmion Place | Docklands, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Docklands 4*
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands

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Amenities

Fitness Center with Gym / Workout Room Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#59 Family Hotel in Melbourne #70 Luxury Hotel in Melbourne #81 On the Beach Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
The waterfront Grand Mercure Apartments Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more   less 
Number of rooms
165

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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