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Grand Mercure Docklands

4.0 of 5 18 Aquitania Way | Docklands, Melbourne, Victoria 3008, Australia
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Grand Mercure Docklands
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Grand Mercure Docklands
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437 reviews from our community

Traveler rating
    117
    182
    92
    31
    15
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150
80
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70
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Sydney, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

Extremely good stay in Melbourne for 3 nights. Booked through expedia on a flight+accommodation deal, the four of us booked a 2 bedroom 1 bathroom apartment. We requested 4 single beds, and were informed of limited availability (a nod to honest customer service) and upon arrival were pleasantly surprised to find we had a attained a room with 4 single... More 

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Canberra, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our 3rd stay at Grand Mecure Docklands although first in the Condor building in a 1 bed apartment. Absolutely love the location - close to trams, friendly welcoming staff, beautiful views, quiet at night and the rooms have everything you could ever need - the only issue I have is the age of the rooms - they could definitely do... More 

Was this review helpful? Yes 1
Warrnambool
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our 8th year staying here and have not been disappointed yet. Apartment was clean and fresh. After explaining to reception the previous day that we needed to check in early, our room was available on arrival. Staff have always been efficient and very friendly.

Was this review helpful? Yes 1
Melbourne, Australia
1 review
2 of 5 stars Reviewed 1 week ago

We were celebrating my daughters 21st and my 50th birthday,upon arriving for check in (which should be 2.00pm) our room was not ready yet. We were told to basicly go away and they would call us when it was ready it got to 5.30pm when my husband called them and they said it was ready (they didnt even bother to... More 

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi janet r, Thank you for taking the time to review your stay - and I am sorry that your stay was not as expected. As we have discussed via email, it is a very rare occasion that a room is not ready for our guaranteed 2pm arrival time, unfortunately as the availability of ready rooms relies on the timely... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Although the room was OK, but a few times encountered with the reception, it seemed to me everyone was too busy to talk with. Not happy with the explanation for not getting the room we preferred. Booking conditions for the room did say that room with views is not guaranteed but the reception excused as the price we paid for.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi holakerena, Thank you for taking the time to review your stay, and I am very sorry that your interactions with our team were not up to standard. Customer service and staff friendliness is the intangible stay factor that we normally pride ourselves on here at The Grand Mercure Docklands and is an area we are usually commended on, it... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel is pretty pricey but since it's in the Docklands area that's probably the standard price charged. Stayed in a 2bedroom for a few days. Room was pretty big, bathrooms were decent and lounge/dining area also decent size. Kitchen was also well supplied. The nicest thing about the room I had was the views I had from the balcony... More 

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi M0783x, Thank you for your review, we appreciate your feedback on the stay experience. We do see that you also reviewed your stay at The Sebel Docklands, I'm glad that you were able to make use of both properties. Your feedback is greatly appreciated and has been shared amongst the management team. We hope to welcome you back again... More 

Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great apartment , in a good location , staff were great , are aircon didn't work the first night , so we rang at 8am on the second day , 15 minuites later the maintence guy was in are room fixing it , you can't ask for more than that on the 23rd of December , room are of good... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi chrisp p, Thank you for taking the time to review your stay, we appreciate your feedback and it's great to see you found your stay to be really good. Apologies that the A/C was not working on the first night, but I'm glad that maintenance were able to attend and fix within 15 minutes of your call. We hope... More 

Australia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 9, 2014

Had a great trip to melbourne with some girls for shopping. Apartment was spacious but it's looking very tired... Needs a repaint. Showers need a good clean to make them sparkle. Disappointing that there was no info in the room about nearby restaurants etc .... Some details about trams and trains would have been very helpful along with some maps

Was this review helpful? Yes
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi AussieGirl57, Thank you for taking the time to review your stay, and I am sorry that your apartment was not fully up to standard - and I assure you that this is not in line with our normal levels of accommodation and our Executive Housekeeper and Maintenance Manager are both working with their teams to identify any apartments which... More 

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Additional Information about Grand Mercure Docklands

Address: 18 Aquitania Way | Docklands, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Docklands 4*
Number of rooms: 165
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands
Hotel Style:
#73 Luxury Hotel in Melbourne

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