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All 171 Melbourne hotels

Grand Mercure Docklands

4.0 of 5 Hotel   |   2-4 Marmion Place | Docklands, Melbourne, Victoria 3008, Australia (Docklands)
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Grand Mercure Docklands
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67%
Ranked #81 of 171 hotels in Melbourne
A recent review
4 of 5 stars reviewed 2 days ago
Bakers60 Perth, Australia
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403 people have reviewed this hotel

Traveler rating
    108
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Perth, Australia
Top Contributor
56 reviews 56 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We booked as we always stay Accor and couldn't get into the hotel in St Kilda we originally chose. It was a nice change to stay in Docklands. After our taxi couldn't find the apartments I decided to get our and ask for directions, as it turned out we were directly outside the central reception area which wasn't signed for... More

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Dear Bakers60, Many thanks for taking the time to provide feedback on your recent stay - I am glad that once you had arrived, you were well looked after and enjoyed the facilities. While we do add into all guest confirmations that check in is in The Sebel lobby, we are also currently working on increasing signage at the front... More

Mugla, Turkey
Top Contributor
81 reviews 81 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you stay in Melbourne for more than a few days, this apartment is the right choice. We stayed there for a couple of weeks with our kids and their baby in a three-bedroom apartment. The harbour view is excellent. There is a wide Promenade way alongside the harbour and many cafes, restaurants, parks and a shopping centre as well... More

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Dear Yavus M, Thank you for taking the time to review your recent stay with us, we sincerely appreciate your feedback. We very much appreciate your comments regarding your stay at the Grand Mercure Apartments Docklands. It is always a pleasure to receive positive feedback. Many thanks once again for your valued comments, and I hope to see you back... More

Sydney
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Would love to return based on location, views and cleaniness which were all excellent. However probably won't stay again as our beautiful 2 bedroom apartment was full of ridiculously uncomfortable furniture. We have a 3 month old baby so spent a bit of time in the apartment. By far the worst bed I've ever experienced anywhere. It was so hard... More

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Dear Kap4414, Thank you for taking the time out of your schedule to write about your recent stay at our hotel. Clearly, a comfortable bed is a fundamental service you should expect at any hotel. I want you to know that we do have a program of regular mattress rotation and box spring inspection in force. I realize how inconvenient... More

Sunshine Coast
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 5, 2014

This is one of those central reception type accommodation that is not necessarily where the apartment is located. After being sent to the wrong building and then having more troubles getting into the carpark we finally got to our apartment and were pleased. It was nicely decorated two bedroom, 2 bathroom apartment with balcony overlooking Docklands/Etihad. We did find the... More

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Dear Chantal A, Thank you for taking the time to review your recent stay with us, we sincerely appreciate your feedback. I note your comments in regards to the distance to your accommodation, which I am sorry was not as you expected. We are a very large operation with accommodation spanning over eight different buildings to be able to provide... More

Melbourne
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 1, 2014

For the price we paid, this property is sub-par. The room itself is nice but a separate washing machine and dryer would have been preferable. They charge for house-keeping. That is fine if enough amenities are provided. But you get the standard 2 towels/room, limited waste basket, limited washing liquid (clothes and dish). For a four star (claimed) property, you... More

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Mark R, General Manager at Grand Mercure Docklands, responded to this review

Dear deonpang, Thank you for taking the time to post your feedback regarding your recent stay with us at the Grand Mercure Docklands. I would like to apologise for the stay that you recently had. I have taken you suggestions of more amenities to my housekeeping team for further discussion as this is an area that can be improved. I... More

Imbil, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 27, 2014

Understand that this is an apartment and not a Hotel. Servicing is weekly. We had a harbour view single bedroom apartment which was very well appointed. Bed was comfortable and the kitchen had all the equipment needed. It is a great location, across the road from Etihad Stadium, has the free tram outside the door that runs the city circle... More

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Mark R, General Manager at Grand Mercure Docklands, responded to this review

Dear TerryKennedy, Thank you for taking the time to post your feedback regarding your recent stay with us at the Grand Mercure Docklands. I am pleased to read that you found our apartment clean, comfortable and well-appointed. I will also pass on your feedback to my front office team as this will serve as encouragement to continue our fantastic service.... More

Hope Island, Australia
1 review
5 of 5 stars Reviewed May 27, 2014

Great service, Rooms were trendy and modern, Pretty good location. Balcony is small but great view. Bedding smelt brand new dont think it had been slept in yet! Bit pricey but would stay again for sure. Bathrooms were also nice- great heater! :)

Was this review helpful? Yes
Mark R, General Manager at Grand Mercure Docklands, responded to this review

Dear jacquirc90, Thank you for taking the time to post your feedback regarding your recent stay at the Grand Mercure Docklands. I am pleased to read that you enjoyed our fantastic and trendy harbour view apartments. The team and I look forward to welcoming you back to the hotel in the future. Best Regards, Mark More

Marlton, New Jersey
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 19, 2014

This service apartment is probably put in a wrong categories on trip advisor. Once a right expectation in the mind, this service apartment is a good choice for family or friends require 2 bedroom or more. E.g. Bring own supplies of toiletries if staying for more than 2 nights. As these are only supply once a week. Staffs were excellent... More

Was this review helpful? Yes
Mark R, General Manager at Grand Mercure Docklands, responded to this review

Dear DP5569, Thank you for taking the time to post your comment regarding your recent stay with us here at the Grand Mercure Docklands. I am pleased to read that you enjoyed some of our larger apartment types. Our 3 bedroom apartments have spectacular view and I’m pleased that you had the opportunity to enjoy the view whilst you were... More

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Additional Information about Grand Mercure Docklands

Address: 2-4 Marmion Place | Docklands, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Docklands 4*
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands

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Amenities

Fitness Center with Gym / Workout Room Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#52 Family Hotel in Melbourne #69 Luxury Hotel in Melbourne #81 On the Beach Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
The waterfront Grand Mercure Apartments Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more   less 
Number of rooms
165

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