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All 171 Melbourne hotels

Grand Mercure Docklands

4.0 of 5 Hotel   |   2-4 Marmion Place | Docklands, Melbourne, Victoria 3008, Australia (Docklands)
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Grand Mercure Docklands
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67%
Ranked #81 of 171 hotels in Melbourne
A recent review
3 of 5 stars reviewed 4 days ago
NZTraveller20 Southland
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406 people have reviewed this hotel

Traveler rating
    108
    171
    85
    28
    14
See reviews for
144
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10
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Canberra, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Spent 30 mins wandering around looking for what I thought would be a single apartment building. Even google maps gave up. No I wasn't told on confirmation that I needed to go to the sebel; no there were no signs that were visible to me as I traipsed with my suitcase around and around. Finally I phoned and was told... More

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Southland
Top Contributor
84 reviews 84 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I thought I had booked a great space for my husband and I to share a family weekend with my adult daughter. Granted there is plenty of space in the two bedroom apartment that we stayed in and a separate toilet away from the bathroom and it was warm BUT this is not the usual Mercure standard and our apartment... More

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi NZTraveller20, Thank you for taking the time out of your schedule to write about your recent stay at our hotel. I was disappointed to read that you found elements of the accommodation tired. We do have a continual preventative maintenance program in operation at the hotel, however I will personally be reviewing the apartment you have stayed in to... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed over the Easter weekend in a 2 bedroom service apartment on the 22nd level, apartment was alright, though a bit dated. Great views of the harbour and city, tram stop going into the city is a minute walk away. Close to harbour town shopping centre.

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Natalie L, Thank you for taking the time out of your schedule to write about your recent stay at our hotel. We very much appreciate your comments regarding your stay at the Grand Mercure Apartments Docklands. It is always a pleasure to receive such positive feedback. Thank you for your thoughts once again - and we hope to see... More

Perth, Australia
Top Contributor
56 reviews 56 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked as we always stay Accor and couldn't get into the hotel in St Kilda we originally chose. It was a nice change to stay in Docklands. After our taxi couldn't find the apartments I decided to get our and ask for directions, as it turned out we were directly outside the central reception area which wasn't signed for... More

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Dear Bakers60, Many thanks for taking the time to provide feedback on your recent stay - I am glad that once you had arrived, you were well looked after and enjoyed the facilities. While we do add into all guest confirmations that check in is in The Sebel lobby, we are also currently working on increasing signage at the front... More

Mugla, Turkey
Top Contributor
82 reviews 82 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

If you stay in Melbourne for more than a few days, this apartment is the right choice. We stayed there for a couple of weeks with our kids and their baby in a three-bedroom apartment. The harbour view is excellent. There is a wide Promenade way alongside the harbour and many cafes, restaurants, parks and a shopping centre as well... More

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Dear Yavus M, Thank you for taking the time to review your recent stay with us, we sincerely appreciate your feedback. We very much appreciate your comments regarding your stay at the Grand Mercure Apartments Docklands. It is always a pleasure to receive positive feedback. Many thanks once again for your valued comments, and I hope to see you back... More

Sydney
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Would love to return based on location, views and cleaniness which were all excellent. However probably won't stay again as our beautiful 2 bedroom apartment was full of ridiculously uncomfortable furniture. We have a 3 month old baby so spent a bit of time in the apartment. By far the worst bed I've ever experienced anywhere. It was so hard... More

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Dear Kap4414, Thank you for taking the time out of your schedule to write about your recent stay at our hotel. Clearly, a comfortable bed is a fundamental service you should expect at any hotel. I want you to know that we do have a program of regular mattress rotation and box spring inspection in force. I realize how inconvenient... More

Sunshine Coast
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 5, 2014

This is one of those central reception type accommodation that is not necessarily where the apartment is located. After being sent to the wrong building and then having more troubles getting into the carpark we finally got to our apartment and were pleased. It was nicely decorated two bedroom, 2 bathroom apartment with balcony overlooking Docklands/Etihad. We did find the... More

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Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Dear Chantal A, Thank you for taking the time to review your recent stay with us, we sincerely appreciate your feedback. I note your comments in regards to the distance to your accommodation, which I am sorry was not as you expected. We are a very large operation with accommodation spanning over eight different buildings to be able to provide... More

Melbourne
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 1, 2014

For the price we paid, this property is sub-par. The room itself is nice but a separate washing machine and dryer would have been preferable. They charge for house-keeping. That is fine if enough amenities are provided. But you get the standard 2 towels/room, limited waste basket, limited washing liquid (clothes and dish). For a four star (claimed) property, you... More

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Mark R, General Manager at Grand Mercure Docklands, responded to this review

Dear deonpang, Thank you for taking the time to post your feedback regarding your recent stay with us at the Grand Mercure Docklands. I would like to apologise for the stay that you recently had. I have taken you suggestions of more amenities to my housekeeping team for further discussion as this is an area that can be improved. I... More

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Additional Information about Grand Mercure Docklands

Address: 2-4 Marmion Place | Docklands, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Docklands 4*
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands

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Amenities

Fitness Center with Gym / Workout Room Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#52 Family Hotel in Melbourne #69 Luxury Hotel in Melbourne #81 On the Beach Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
The waterfront Grand Mercure Apartments Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more   less 
Number of rooms
165

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