We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Mercure Docklands

18 Aquitania Way, Melbourne, Victoria 3008, Australia
Hotel amenities
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Grand Mercure Docklands
Professional photos View all
Browse nearby
Grand Mercure Docklands
Write a Review

458 reviews from our community

Traveler rating
    122
    195
    94
    32
    15
See reviews for
158
85
11
71
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (458)
  • Mar-May only
    (114)
  • Jun-Aug only
    (108)
  • Sep-Nov only
    (99)
  • Dec-Feb only
    (137)
All months
sa
Top Contributor
78 reviews 78 reviews
25 hotel reviews
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed yesterday NEW

We booked here mainly because we couldn't find anywhere else - world cup weekend - and paid nearly 300 a night for a crappy apartment and crappy service. The service was terrible, poor instructions, unhappy staff, we were not the only people wondering the area trying to find our room (the rooms are separate from reception). The room itself had... More 

Was this review helpful? Yes
Gold Coast
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

From the moment you enter the apartment, you can smell the cleanliness. Being an e resort housekeeping supervisor, I am very fastidious on room cleanliness. The unit is beautifully furnished and equipped. The beds are super comfortable, and great pillows. We were on the 15th floor with a fantastic view of the docklands waterfront. Location is perfect, close to the... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Dillon2, Many thanks for your review, we do appreciate you taking the time to give feedback on your experience and it is great to see you had such a great time with us. I am pleased you found the facilities clean, we do take great pride in our hotel and apartments and work tirelessly to keep them looking great.... More 

Melb
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Found checking in difficult as the directions given when booking were not stated clearly. The staff were very friendly and accommodating when needing help. Its very close to Docklands and the berthing areas.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Junnay, Thank you for taking the time to review your stay, I do appreciate the feedback and apologise that there were issues with parking. I'm pleased to see the staff were friendly and accommodating, and the views were great, and we hope to see you back with us again in the future. Best regards, Anotny More 

Bruny Island, Australia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for 3 nights mid- week and really enjoyed our stay after an initial "hiccup". On checking in we were advised we had been upgraded from a 1 bedroom harbour view to a 2 bedroom harbour view. However,our excitement soon disappeared on arrival in our room when we discovered we had an active, noisy construction site right next to... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Peter H, Thank you for your review, we do appreciate you taking the time to give feedback on your recent stay with us. I am pleased to read that you enjoyed your time with us, and thank you for your patience in finding a room that you were comfortable with. I will pass on your kind comments to Kladie... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We spent 2 nights in the Nolan tower over Australia Day in a 2 bedroom apartment. Hubby and I, 3 kids ages 17, 9 and 8 months, great size apartment for our family, neat and tidy and amazing view of the fireworks!

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Msszc, Thank you for taking the time to review your recent stay, I am pleased to read that you enjoyed your stay and had a great view of the fireworks. We do hope to see you and your family back again with us soon. Regards, Antony More 

Contributor
16 reviews 16 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in a 3 bedroom/2 bathroom apartment at the Grand Mercure Docklands. The apartment was well equipped and clean. Conveniently located next to Etihad Stadium and Harbourtown Shopping complex. It's a bit of a walk in to town (especially with 2 young children) but there is a tram stop just outside the 'Condor' building.

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Lisa L, Thank you for taking the time to review your recent stay with us. We appreciate your feedback on the apartment and location, and the nearby access to trams to take you right into the CBD. We do hope to see you back with us again in the future. Kind regards, Antony More 

Sydney, Australia
Top Contributor
128 reviews 128 reviews
33 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

3 of us stayed in a 2 bed/2 bath apartment during the grand prix. Checkin was pretty easy, but just note it is at the Sebel, and then you might need to walk 150 metres to your building. Security in the building good--tag to get in, tag to use lift, key for door. One little thing to note--you need to... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Frans_12255060, Many thanks for your feedback, it's very pleasing to read you had such a good stay and thank you for your detailed feedback on the area and travelling around the Docklands and the local restaurants and shops. We do look forward to welcoming you back on your next visit to Melbourne. Best regards, Antony More 

Greater Hobart, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a two bedroom/two bathroom apartment which was very spacious. It was clean and tidy with all kitchen amenities available. The apartment was a two minute walk to the City Circle Tram and five minutes to Harbour Town. It was very quite down this end of the city which was an added bonus. The area is surrounded by many... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Lyndy B, Thank you for your review - I'm pleased to see you rated your experience 5 out of 5 and thank you for your kind comments on the location and kitchen amenities. I am sorry about the aircon in the apartment I will have our maintenance team look into this straight away. I look forward to welcoming you... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Location is great, close to docklands restaurants,shopping, etc. Easy access to tram and just a short walk to the CBD. Only real downfall - room wasn't as "nice" as the photos shown at the time of the booking and claimed the room would be, but still good. Kitchen facilities were great and adequate if wanting to cook or prepare meals.... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Daniella M, Thank you for taking the time to review your stay with us, I am sorry that all was not well with your stay and there were elements that let the stay down for you. As I'm sure you can see from our other reviews, poor customer service from reception is certainly not in line with our usual... More 

Questions? Get answers from hotel staff and past guests. Ask a question

296 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (136)
Viewed
Dining (16)
Viewed
Room/suite (30)
Viewed
Hotel & grounds (19)
Viewed
View from room (20)
Viewed
Bathroom (5)
Viewed
Pool/beach area (2)
Viewed
Other (44)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (152)
Viewed
Other (88)
Viewed
The Hotel (18)
Viewed
Two Bedroom Apartment (46)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Dining (5)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question