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Grand Mercure Docklands

4.0 of 5 2-4 Marmion Place | Docklands, Melbourne, Victoria 3008, Australia
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Grand Mercure Docklands
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Grand Mercure Docklands
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428 reviews from our community

Traveler rating
    114
    180
    90
    29
    15
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148
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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    (428)
  • Mar-May only
    (101)
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Australia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a great trip to melbourne with some girls for shopping. Apartment was spacious but it's looking very tired... Needs a repaint. Showers need a good clean to make them sparkle. Disappointing that there was no info in the room about nearby restaurants etc .... Some details about trams and trains would have been very helpful along with some maps

Was this review helpful? Yes
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi AussieGirl57, Thank you for taking the time to review your stay, and I am sorry that your apartment was not fully up to standard - and I assure you that this is not in line with our normal levels of accommodation and our Executive Housekeeper and Maintenance Manager are both working with their teams to identify any apartments which... More 

Livermore, California
1 review
3 of 5 stars Reviewed 3 weeks ago

Somewhat disappointed - no housekeeping service for 5 days. There was no internet access in the room. I was not told this at check in. I had to ask for a portable wifi device and charged an additional amount. I should have been told this at check in.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Bill M, Thank you for taking the time to review your recent stay, I am sorry that the stay did not meet your expectations on this occasion. At The Grand Mercure Docklands we do offer a serviced apartment style service - which does entail a weekly housekeeping service and not daily. This is reflected in all advertisements, your booking... More 

Sydney, Australia
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Have stayed at Sebel a few times and this time around picked up an apartment in Grand Mercure Docklands. The properties are both managed by Sebel but I have to say the Sebel apartments are a hell of a lot cooler! I was lucky enough to be upgraded (thank you Mercure!) but in fact I then had too much space.... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Thelly76, Many thanks for your recent review - I am glad to read that you enjoyed your time with us. Thank you for your comments on the size and spaciousness of the apartment, and yes the apartments do differ in style between the Sebel and Grand Mercure - it's great to read that you have stayed in both. Thank... More 

Senior Contributor
27 reviews 27 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 30, 2014

Spent a weekend here for an A-league game. Great location in Docklands, good size apartments. We stayed in a 2 bedroom apartment. No information on what to do with garbage and dirty dishes. very hard to find reception for check-in - you need to look for the Sebel sign and a very small sign next to that says Grand Mercure.... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Lauren P, Thank you for taking the time to review your recent stay with us - I am glad to see that you enjoyed your time with us and would choose to stay again in the future. On check in all guests are provided with a welcome letter which outlines all of our facilities, local grocery store information and... More 

Rutherglen
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 21, 2014

I enjoyed this location, close to good eating places, easy access to the city by tram. Close to discount outlet shopping. Sebel Docklands was clean, comfortable and modern with good facilites and pleasant staff. On site parking available at a cost. Close to Etihad stadium - walking distance.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Terry V, Thank you for your recent review, it is great to see that you enjoyed the location and great nearby facilities. The city circle tram is a very useful and popular service, running from our doorstep to the city, I'm glad you were able to make use of this free service. I'm glad you found the team pleasant... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 20, 2014

We attended a 3 day convention at Etihad Stadium and stayed at Grand Mercure docklands. (Sebel) As we were with 8 families, reception were wonderful and tried to accommodate us as near as possible to each other. They manage several towers so we were scattered amongst them. We were changed to the Condor tower which is closest to the stadium... More 

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Kezzathe, Thank you for taking the time to review your recent stay, it is great to see that you enjoyed your time with us and that you found the apartment was modern, clean and the view fabulous! I also note your kind comments on the front office team, thank you for this. I am glad you enjoyed your stay,... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 10, 2014

Beautiful clean apartment, lovely view over water. We were not aware that grand mercure docklands is made up of numerous buildings, and is fairly isolated. We booked, as did our cousins, for a family reunion, assuming we would all be in the same building, so our elderly mothers were close. As it turned out, they ended up 2 blocks away... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi smd2013, Thank you for taking the time to review your recent stay with us, we do appreciate your feedback. I am glad to see that you found the apartment beautiful and clean - and do apologise that we were unable to accommodate you all in one building, we do work tirelessly to keep families together where possible and we... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2014 via mobile

Great location and room. The staff were extremely helpful. They were quite happy for me to check out a little late so I'd have time to go down and grab some breakfast. Quick and easy check in and out.

Was this review helpful? Yes 1
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi Iread_84, Many thanks for your review - it is great to receive such high scores across the board, and positive comments to match. Thank you for the kind comments on our helpful staff, they are very well received by the team. We hope to see you back with us again next time you are in Melbourne. Best regards, Antony More 

Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 27, 2014

stayed in a 2 bedroom unfortunately only for 1 night, didn't want to leave, everything you needed especially if you are staying longer. Harbourtown shopping a 5 min walk, restaurants at your doorstep. One thing is though don't miss the street it is in otherwise you have to do quite a large detour to get back to it as street... More 

Was this review helpful? Yes 2
Antony_Roberts-1, Front Office Manager at Grand Mercure Docklands, responded to this review

Hi nunawad, Thank you for taking the time to review your recent stay with us - I am glad to read that you enjoyed your time with us. I note your comments on the layout of the docklands, and as it is a system of one way streets - we would recommend to all readers that you enter "Aquitania Way"... More 

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Additional Information about Grand Mercure Docklands

Address: 2-4 Marmion Place | Docklands, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Docklands 4*
Number of rooms: 165
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands
Hotel Style:
#74 Luxury Hotel in Melbourne

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