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Arrow On Swanston

488 Swanston Street | Carlton, Melbourne, Victoria 3053, Australia
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1 room 1 guest
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Arrow On Swanston
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152 Reviews from our TripAdvisor Community

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Traveler rating
    14
    61
    32
    18
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Sydney, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great Value for money! Location was great and the café at the front is a bonus. The only thing that was really annoying is that the windows don't close properly there is a gap (but windows are secure) and the noise from the main street and trams was pretty loud all night/day. Lygon St is within walking distance, great dining... More 

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Melbourne, Australia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I typical try to write both the pros and cons in my reviews but I had a terrible experience at this hotel. I would highly recommend going for a cheaper one or two star hotel than going for the arrow on swanston street because the bathrooms and kitchen were not clean and the room smelled really musty. The towels smelled... More 

Was this review helpful? Yes 4
Arrow M, Guest Relations Manager at Arrow On Swanston, responded to this review

Dear Guest, Thank you for taking the time to write a review on our property. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of our internet system and sorry to hear that it was not up to standard. However, we have just recently updated... More 

Travelers are raving about these Melbourne hotels

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great value for money. Very clean and comfortable. Fairly modern. Room was small but not too small like a box. Just right In fact for short stay or if ur just looking for a nice place to rest ur head at night. Cafe downstairs opens early but for $8 for a pie, it's very expensive. Better to go next door... More 

Was this review helpful? Yes 1
Bairnsdale, Australia
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Great location & amenities clean,only down side the rooms are not big and lighting was very soft . Tram stop right out the front door.A very short walk to Melbourne central and QV shopping. As well not far to walk to Lygon Street for some top food as well. We would stay there again.

Was this review helpful? Yes
Arrow M, Manager at Arrow On Swanston, responded to this review

Dear Trevor, Thank you for taking your time to provide us with positive review. I will spread your words to all of our departments so they can continue to provide excellent services all our guests. If you do come back again, please drop your business card to win monthly prize and other discounted benefits!. Follow us on facebook.com/arrowonswanston for more... More 

Sydney, New South Wales, Australia
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed July 10, 2015

A business colleague and I stayed 5 nights while attending a conference. We stayed in a 1 bedroom apartment, very small, the mattress very soft and uncomfortable plus very poor internet and wifi reception. I Don't intend to stay there again

Was this review helpful? Yes
PERRYN K, Manager at Arrow On Swanston, responded to this review

Dear Sonia, Thank you for taking your time to write this review. I do apologise for your unpleasant stay with us. Although we tried our best to provide high quality service for all of our guests but there will always things we can improve. Note taken for internet issue and IT technician has solved the internet black spots. We thank... More 

Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 9, 2015

After sorting out where the reception was in relation to the secure car park was the check in was handled very well. Room rates were very good. I booked directly over the phone and saved heaps, even received a free upgrade to a bigger room. The room was well appointed, clean, carpeted, plenty of storage space, separate wardrobes on either... More 

Was this review helpful? Yes
PERRYN K, Manager at Arrow On Swanston, responded to this review

Dear Guest, Thank you for taking your time to provide us with positive review. I will spread your words to all of our departments so they can continue to provide excellent services all our guests. If you do come back again, please drop your business card to win monthly prize and other discounted benefits!. Follow us on facebook.com/arrowonswanston for more... More 

Perth, Australia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 5, 2015

Stayed here for 3 nights in a twin room apartment. Booked via Expedia and there were no hassles. Our flight had been delayed from Perth and our morning plans had been changed so I phoned the hotel to see if early check in was possible but unfortunately not. Checked in just before 2, staff at check in weren't overly friendly... More 

Was this review helpful? Yes 1
PERRYN K, Manager at Arrow On Swanston, responded to this review

Dear Guest, Thank you for taking your time to provide us with positive review. I will spread your words to all of our departments so they can continue to provide excellent services all our guests. If you do come back again, please drop your business card to win monthly prize and other discounted benefits!. Follow us on facebook.com/arrowonswanston for more... More 

Sydney, Australia
Level Contributor
116 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed June 26, 2015

Arrow on Swanston is close to the cbd, universities such as RMIT and Melbourne, and near the popular shopping area, Melbourne Central. The hotel is quiet and comfortable, with the amenities you would expect from a serviced apartment. There's a gym available as well. If you're looking for food there's also a cafe attached with breakfast and lunch options for... More 

Was this review helpful? Yes 1
PERRYN K, Manager at Arrow On Swanston, responded to this review

Dear Melinda, Thank you for taking your time to provide us with positive review. I will spread your words to all of our departments so they can continue to provide excellent services all our guests. If you do come back again, please drop your business card for a chance win monthly prize and other discounted benefits!. Follow us on facebook.com/arrowonswanston... More 

Magill, Australia
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 15, 2015

My recent stay he was appalling, what was in the booking options, fail to exist. Upon checking in, I was told we could have 24 hour wifi, which on the second day, we tried to ask for and was denied, room was not tidied up, oh sorry no room service on Sunday's and PH, WT! Maybe no charges too next... More 

Was this review helpful? Yes 1
Brisbane, Australia
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 14, 2015

We were attending an exhibition at the Melbourne Museum and required accommodation which was within walking distance to it. The Arrow on Swanston meet this criteria and also allowed us to walk to the CBD. The apartment room was serviced and contained kitchen facilities with a micro wave, cook top, refrigerator, toaster/ electric jug and cutlery. An Aldis supermarket is... More 

Was this review helpful? Yes 1
PERRYN K, Guest Relations Manager at Arrow On Swanston, responded to this review

Dear Macaranga, Thank you for the positive review, we glad that you enjoyed your stay with us. Hope to see you back in the future! Regards More 

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