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Arrow On Swanston

488 Swanston Street | Carlton, Melbourne, Victoria 3053, Australia
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Arrow On Swanston
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Ranked #124 of 158 Hotels in Melbourne
A recent review
4 of 5 stars reviewed 1 week ago
Myzie B
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150 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Melbourne, Australia
Level Contributor
8 reviews
1 of 5 stars Reviewed 4 days ago NEW

I typical try to write both the pros and cons in my reviews but I had a terrible experience at this hotel. I would highly recommend going for a cheaper one or two star hotel than going for the arrow on swanston street because the bathrooms and kitchen were not clean and the room smelled really musty. The towels smelled... More 

Was this review helpful? Yes
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great value for money. Very clean and comfortable. Fairly modern. Room was small but not too small like a box. Just right In fact for short stay or if ur just looking for a nice place to rest ur head at night. Cafe downstairs opens early but for $8 for a pie, it's very expensive. Better to go next door... More 

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Bairnsdale, Australia
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

Great location & amenities clean,only down side the rooms are not big and lighting was very soft . Tram stop right out the front door.A very short walk to Melbourne central and QV shopping. As well not far to walk to Lygon Street for some top food as well. We would stay there again.

Was this review helpful? Yes
Arrow M, Manager at Arrow On Swanston, responded to this review

Dear Trevor, Thank you for taking your time to provide us with positive review. I will spread your words to all of our departments so they can continue to provide excellent services all our guests. If you do come back again, please drop your business card to win monthly prize and other discounted benefits!. Follow us on facebook.com/arrowonswanston for more... More 

Sydney, New South Wales, Australia
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A business colleague and I stayed 5 nights while attending a conference. We stayed in a 1 bedroom apartment, very small, the mattress very soft and uncomfortable plus very poor internet and wifi reception. I Don't intend to stay there again

Was this review helpful? Yes
PERRYN K, Manager at Arrow On Swanston, responded to this review

Dear Sonia, Thank you for taking your time to write this review. I do apologise for your unpleasant stay with us. Although we tried our best to provide high quality service for all of our guests but there will always things we can improve. Note taken for internet issue and IT technician has solved the internet black spots. We thank... More 

Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After sorting out where the reception was in relation to the secure car park was the check in was handled very well. Room rates were very good. I booked directly over the phone and saved heaps, even received a free upgrade to a bigger room. The room was well appointed, clean, carpeted, plenty of storage space, separate wardrobes on either... More 

Was this review helpful? Yes
PERRYN K, Manager at Arrow On Swanston, responded to this review

Dear Guest, Thank you for taking your time to provide us with positive review. I will spread your words to all of our departments so they can continue to provide excellent services all our guests. If you do come back again, please drop your business card to win monthly prize and other discounted benefits!. Follow us on facebook.com/arrowonswanston for more... More 

Perth, Australia
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 nights in a twin room apartment. Booked via Expedia and there were no hassles. Our flight had been delayed from Perth and our morning plans had been changed so I phoned the hotel to see if early check in was possible but unfortunately not. Checked in just before 2, staff at check in weren't overly friendly... More 

Was this review helpful? Yes 1
PERRYN K, Manager at Arrow On Swanston, responded to this review

Dear Guest, Thank you for taking your time to provide us with positive review. I will spread your words to all of our departments so they can continue to provide excellent services all our guests. If you do come back again, please drop your business card to win monthly prize and other discounted benefits!. Follow us on facebook.com/arrowonswanston for more... More 

Sydney, Australia
Level Contributor
116 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 26, 2015

Arrow on Swanston is close to the cbd, universities such as RMIT and Melbourne, and near the popular shopping area, Melbourne Central. The hotel is quiet and comfortable, with the amenities you would expect from a serviced apartment. There's a gym available as well. If you're looking for food there's also a cafe attached with breakfast and lunch options for... More 

Was this review helpful? Yes 1
PERRYN K, Manager at Arrow On Swanston, responded to this review

Dear Melinda, Thank you for taking your time to provide us with positive review. I will spread your words to all of our departments so they can continue to provide excellent services all our guests. If you do come back again, please drop your business card for a chance win monthly prize and other discounted benefits!. Follow us on facebook.com/arrowonswanston... More 

Magill, Australia
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 15, 2015

My recent stay he was appalling, what was in the booking options, fail to exist. Upon checking in, I was told we could have 24 hour wifi, which on the second day, we tried to ask for and was denied, room was not tidied up, oh sorry no room service on Sunday's and PH, WT! Maybe no charges too next... More 

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Travelers are raving about these Melbourne hotels

Brisbane, Australia
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 14, 2015

We were attending an exhibition at the Melbourne Museum and required accommodation which was within walking distance to it. The Arrow on Swanston meet this criteria and also allowed us to walk to the CBD. The apartment room was serviced and contained kitchen facilities with a micro wave, cook top, refrigerator, toaster/ electric jug and cutlery. An Aldis supermarket is... More 

Was this review helpful? Yes 1
PERRYN K, Guest Relations Manager at Arrow On Swanston, responded to this review

Dear Macaranga, Thank you for the positive review, we glad that you enjoyed your stay with us. Hope to see you back in the future! Regards More 

Belgrade, Serbia
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed April 28, 2015

Arrow in Swanston is handily located for Melbourne city centre and Skybus drops there from the airport via Southern Cross station.The tram stops immediately outside but is not yet within the Free Tram Zone which begins some 10 minutes away at Melbourne Central Station. Arrow is a mixed use of long term rental and casual visitors and holidaymakers in the... More 

Was this review helpful? Yes 1
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