Should have checked the ratings like previous reviewers. We got offered an upgrade for $15 a night to room that had an outside window. I thought this was quite insulting when there was no differentiation on the website or when we booked between an internal and external room. Whilst the room was not too bad, comfortable and quite clean the... more

Shocking place to stay. No staff ever available to assist, poky small rooms. Yuk more

We stayed in a serviced apartement on 19th floor. When we arrived with loads of bags after a stay in Bangkok no one came near us to help us with our bags, even though my husband was in a sling. Room itself was nice and large but bathroom was hopeless. Shower curtain only which meant a mess on the floor.... more

we stayed 2 nights in a studio apartment. It was internal (ie - had no windows or doors to outside) therefore the rooms was stuffy and hot. When it was advertised as looking out onto a Zen garden.....not so... Just a few rocks and some pots in the corridor. No Zen Garden i can assure you. The room itself was... more

I booked this room through Wotif and then read the reviews (from now on will read reviews first) and they were mostly bad/ As i couldn't get a refund I called the hotel to make sure we had a room with a window. We did, but it looked right into offices in the building next door so we couldn't have... more

We booked a last minute mystery luxury hotel deal from one of the last-minute websites, they had described the hotel as 4 star, while it wasn't awful it also wasn't 4 star, the bathroom was old and moldy, the carpets dirty and the lifts slow and noisy. The location at the bottom end of Collins st is ok and the... more

Nothing over the top, from what it shows on the web site, stayed 19th floor, escorted up, shown private enterance had to carry suitcase 3 flights while conceirge walked ahead. Breakfast well worth having there, can not say the same for attending dinner there at night, simple pasta dish ordered,1hr 30 min later it arrived, could understand if restaurant full,wasn't.... more

I stayed at the Oaks on Collins this past weekend with my girlfriend - we're only young (18 & 19) so we were looking for the best looking room and location within Melbourne while still being relatively good value. The hotel looked great at $190/night through lastminute.com.au I had read from other reviews that some were able to check in... more

This apartment (cosmo suite) had a great kitchen, however the carpet needed replacing and the walls needed a thorough re-plaster and paint. The staff were always pleasant & polite & the location great and this would be a major factor in deciding whether to stay again, although I would enquire about the possiblity of an updated room. The bathroom design... more