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All 171 Melbourne hotels

Oaks on Collins Street

4.5 of 5 Hotel   |   480 Collins Street, Melbourne, Victoria 3000, Australia
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33%
Ranked #127 of 171 hotels in Melbourne
A recent review
5 of 5 stars reviewed 4 days ago
AnneRoussacHoyne Foster, Australia
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625 people have reviewed this hotel

Traveler rating
    43
    156
    207
    136
    83
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Foster, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

In the city for the Open House Melbourne weekend, this was our second stay at this property, and our initial positive reaction was strongly reinforced. Phone conversations before arrival re parking arrangements were with very pleasant and helpful staff who clearly outlined the options. At check-in, an incorrect reservation (our fault entirely) was beautifully dealt with by a delightful young... More

Was this review helpful? Yes
Adelaide, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is in the perfect location of the CBD for any business trip/holiday. The hotel was very quiet so we got a good night sleep. The meals in the restaurant are of excellent quality and are very reasonably priced so I would highly recommend it. The beds were really comfortable and everything was spotlessly clean. For the money you... More

Was this review helpful? Yes
OaksOnCollins, General Manager at Oaks on Collins Street, responded to this review

Thanks for sharing your experience of Oaks on Collins and happy to read you will be returning to stay with us again in the future. Our 1st Floor Restaurant is certainly great value for money and overlooks the beautifully-lit and leafy (sometimes) trees of Collins Street. I am not surprised to hear that you found us great value for money... More

Castlemaine, Australia
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My experience was mixed, but the negatives were glaring. First I arrived at the parking underneath the hotel, When I explain that I am there as a hotel guest, a man looks somewhat annoyed and informs me that there is one park that I must get to myself and I have to park exactly where he says on the lower... More

Was this review helpful? Yes 1
OaksOnCollins, General Manager at Oaks on Collins Street, responded to this review

Thank you for your in-depth review of your stay at Oaks on Collins. I must say I can certainly see why you rated us with such a low score but please note that the car park in the basement is not owned, nor managed by Oaks and is privately owned. The owners do run the car park with a valet... More

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in a studio apartment which is compact.My request for a early check-in is denied. Plus - It has got a bathroom in decent size.Minus - The nearest departmental store is a block away.They provide room cleaning service once in a week.You would not like to stay here for a long time.

Was this review helpful? Yes 1
OaksOnCollins, General Manager at Oaks on Collins Street, responded to this review

Whilst we do try to provide the earliest possible check-in for all our guests when they arrive prior to the 2pm check-in time, unfortunately if the hotel is quite full we simply don't have rooms available. Our housekeeping team needs to access these rooms to service them after the guests from the previous night have departed. We do have luggage... More

Cairns
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We are not usually the type who complain but after a number of disappointments at this hotel, we feel it is worth sharing out experience with others. Our first room was located next to a noisy elevator....after complaining we were moved..... The room was nice except for the less than private bathroom - all that separated the rest of the... More

Was this review helpful? Yes 2
OaksOnCollins, General Manager at Oaks on Collins Street, responded to this review

Thanks for your comments regarding your stay with us here in July. I am glad we were able to move you to a room you found more comfortable for your stay. I do hope that you made mention of your less than satisfactory meal to the staff in the restaurant at the time to give them the opportunity of replacing... More

Brisbane, Australia
2 reviews
2 of 5 stars Reviewed 3 weeks ago

I booked a studio apartment and wish in hindsight I'd read some of the reviews below before making my choice. The Studio Apartment photo's looked handsome on the website and indeed the room was a decent size, however, I'm afraid that is where the positives end. The wardrobe isn't deep enough to hang clothes, the window looks out onto a... More

Was this review helpful? Yes
OaksOnCollins, General Manager at Oaks on Collins Street, responded to this review

Thank you for taking the time to provide thoughts on your stay and the studio apartment you stayed in. Sorry to hear that you did not find the bathroom design. Our studio apartments are internal but our Studio Executive apartments having Southerly or Northerly views and makes spending the extra few dollars worthwhile. Thanks once again. Regards, Hotel Manager More

Melbourne, Australia
1 review
1 of 5 stars Reviewed 3 weeks ago

I have nothing positive to say about my stay at Oaks on Collins, booked ourselves a studio room which had zero natural light only a window that looked straight into the hotel corridor & next doors room door. The walls are so thin we could hear "everything" the people in the next room, people walking past our door the lifts... More

Was this review helpful? Yes
OaksOnCollins, General Manager at Oaks on Collins Street, responded to this review

Thank you for your comments and review on Oaks on Collins. It reads like that you booked and stayed in one of our Studio apartments which are all internal with no views and we do specifically advertise this. For only a slightly higher rate, our Studio Executive apartments are well worth it and you can generally choose between a Collins... More

Canberra, Australia
Top Contributor
120 reviews 120 reviews
97 hotel reviews
94 helpful votes 94 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had booked and prepaid for three nights under their harsh 'no refund' policy (actually it was booked for me by a well-meaning workmate), but I chose to leave after one night and forfeit the rest of the money. Nobody asked me when I checked out why I was leaving early. My 'room' was next to a rather noisy elevator... More

Was this review helpful? Yes 2
OaksOnCollins, General Manager at Oaks on Collins Street, responded to this review

Thanks for providing comments pertaining to your stay with us at Oaks on Collins. Please note that the policy is not meant to be harsh and that there are both flexible rates for our apartments with cancellations terms reflective of the slightly higher rates. Should the booking have been on the best available rate, these are generally accompanied by terms... More

Perth, Australia
Top Contributor
68 reviews 68 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

On checkin I was fortunate enough to receive a complimentary upgrade to an executive room. I would have hated to see what the other rooms were like because whilst mine was comfortable it was certainly not a practical room for a business traveller. A few of the issues I had include that there was no work desk from which to... More

Was this review helpful? Yes
OaksOnCollins, General Manager at Oaks on Collins Street, responded to this review

Thank you for taking the time to provide invaluable feedback. I am surprised that you stated that there was no work area as there is a desk/bench area in all the Studio Executive apartments. Sorry to hear that you would not want to stay with us again in the future but thank you again. Regards, Hotel Manager More

Senior Contributor
25 reviews 25 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were travelling for a special occasion so asked for a nice room. We ended up with a balcony room with offices looking directly in and no sight of the sky. Grey bleak and no privacy. The balcony was an odd thing made of checker plate bolted into the building. The bathroom was tiny but serviceable. The walls were thin... More

Was this review helpful? Yes
OaksOnCollins, General Manager at Oaks on Collins Street, responded to this review

Thank you for your Tripadvisor review on your stay with us and disappointed your stay for the special occasion was not up to your expectations. Our Studio Executive apartments are spread over both the Southern side of the building overlooking Collins Street or Northern side which does have other city buildings nearby. Unfortunately the Collins Street facing apartments do not... More

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Additional Information about Oaks on Collins Street

Address: 480 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks on Collins Street 4.5*
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Also Known As:
Oaks On Collins Street Hotel Melbourne
Oaks On Collins Street Melbourne
Oaks Collins
Oaks Hotel Melbourne
Oaks Melbourne

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#95 Luxury Hotel in Melbourne #127 On the Beach Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Oaks on Collins is located in the heart of Melbourne’s business and financial centre, opposite Rialto Towers. Just outside the door is the city’s vibrant entertainment, restaurant, and shopping precinct, while Bourke Street, Southgate, the Crown Entertainment complex and Telstra Dome are a short stroll away. ... more   less 
Number of rooms
272

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