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Quest Carlton Clocktower

255 Drummond Street | Carlton, Melbourne, Victoria 3053, Australia
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Quest Carlton Clocktower
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Ranked #154 of 172 Hotels in Melbourne
A recent review
3 of 5 stars Reviewed February 23, 2015
CRAZYSydney SYDNEY
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37 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel for several nights while visiting Melbourne. The rooms are spacious and the hotel is very well located close to many restaurants and the CBD, as well as the university. As many other reviewers have pointed out, that's about where the positives end. The rooms, and particularly the floors, carpets, and bathroom fixtures are quite dirty... More 

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Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 4 weeks ago

There was no greeting on arrival and it was as if I was doing them a favor by staying there. Got the key and parked the car. When I got to the room it was large but very outdated inside. The bed is hard, the room is noisy, can't say it was clean and for what they charge I was... More 

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questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for review which we find quite surprising especially in relation to no one here to welcome you. Even when our office is closed after 11 pm our late packs are handled very politely and well by the staff of the hotel next door. In the ten years we have been here we have not had an issue with... More 

SYDNEY
Contributor
20 reviews 20 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 23, 2015

Stayed at this hotel for three nights. We were five ladies and found the apartment area quite adequate for our needs. The location to Lygon street was excellent for us with our elderly mother not having to walk too far to eat. The bathroom was fairly clean on first glances but we found quite a few long black hairs on... More 

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questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for review especially in relation to the air conditioner which is a relatively new unit which we will have inspected to ensure it is working correctly. In relation to the other matters you raise we are most grateful to have the opportunity to address these issues. Without your input we would not know of these things. Sincere thanks. More 

1 review
2 of 5 stars Reviewed February 3, 2015

The beds are extremely uncomfortable and the room was generally unclean upon arrival. $300 was deducted from of my account upon check in and was only returned to my account after I phoned them nearly two weeks after check out. A staff member further went on to abuse me over the phone about the state the room was left in.... More 

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questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for your review. I am sorry that your experience at the property was as you say in the review however, I recall your stay quite well and at no stage do I recall any abuse being directed towards you. As to the state of the apartment at your departure we respectfully think that faeces spread on furniture and... More 

1 review
2 of 5 stars Reviewed December 17, 2014 via mobile

Stayed here for 1 night in October between coming in from outer melbourne & flying out the next morning. So glad it was only for one night too. Very noisy place to stay. A lot of street noise & could hear whole conversations from people walking passed. Kept us awake most the night. They need to double glaze their windows.... More 

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questclocktower, Front Office Manager at Quest Carlton Clocktower, responded to this review

Thank you for your time to review the property. Yes we have 2 blocks of apartments located within the Clocktower complex, with one block being 2 storeys high with no lift - but only 1 flight of stairs as it is only up 1 storey - and the other block of apartments is serviced by 2 lifts. My apologies for... More 

Perth, Australia
1 review
1 of 5 stars Reviewed October 31, 2014

If you are forced by illness to postpone your trip, expect no consideration. Having provided no service they will pocket your money. All other airlines and companies provided credits for future use.The only explanation is "policy"

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questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for your feedback in relation to the cancellation policies of the property. As we have pointed out in our private correspondence all discounted on line Travel agents have cancellation/amendment policies which may differ from one to the next, but which should be read and understood by all guests before they book. As we have also discussed in our... More 

Sydney, Australia
1 review
2 of 5 stars Reviewed October 29, 2014

First impression the room was grubby(marked walls and old carpet), dusty, and 'old smell'. After a long drive needed to visit the bathroom. Only to find the last guest's feces still in the toilet!! As everything in Melbourne was booked there was no way out. At the end of the stay we reported our dissatisfaction. The reply "Quest only manage... More 

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questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for your feedback, and we apologise if this was indeed the case. I have brought this issue to the attention of our Housekeeping Team who have reviewed their checking process upon finishing cleaning an apartment, whereby thanks to your feedback, other guests will not encounter this error. More 

Hobart, Australia
Top Contributor
121 reviews 121 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 3, 2014 via mobile

We needed a place close to Carlton, able to accommodate 4 adults and with parking for two nights. The Clocktower filled the bill. its not the Park Hyatt but it doesn't pretend to be. A bit disconcerting to find a man of the cloth on duty at Reception when we checked in, but what the heck, the name of the... More 

Was this review helpful? Yes 1
questclocktower, Manager at Quest Carlton Clocktower, responded to this review

We are glad that you enjoyed your stay with us and we look forward to seeing you again More 

Sydney, Australia
Top Contributor
61 reviews 61 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 29, 2014

A very large one bedroom apartment - fully serviced and easy access to Lygon Street restaurants. Car parking available but a night fee of $ 17.00. Close to local transport for a 10 minute tram ride to the city centre.

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questclocktower, Manager at Quest Carlton Clocktower, responded to this review

We are glad that you were able to enjoy the space of our very large apartments and we look forward to welcoming you back to the Clocktower More 

Lithgow, New South Wales, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 8, 2014

A two bedroom apartment fully serviced. Spacious, comfortable, friendly helpful staff, walking distance to theatres, museums, tram stop. Thoroughly enjoyed my stay. Supermarket within walking distance as well

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questclocktower, Manager at Quest Carlton Clocktower, responded to this review

We are glad that you were able to enjoy many of the things that Carlton/Melbourne has to offer and for which we are most centrally located to. It is also great to know that you were able to go to the large supermarket located only some 150 m away and then use our fully equipped kitchen in your apartment. We... More 

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