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Quest Carlton Clocktower

255 Drummond Street | Carlton, Melbourne, Victoria 3053, Australia
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Quest Carlton Clocktower
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Ranked #133 of 158 Hotels in Melbourne
A recent review
5 of 5 stars reviewed 4 weeks ago
Warren M Canberra, Australia
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42 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Canberra, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed for 3 nights in a 1 bedroom apartment at Quest Clocktower. The apartment was roomy and very comfortable, with a high standard of furnishings and fittings. The location is great, right on Lygon Street and only a 15-20 minute walk or short tram ride to the city. Great value for money compared to much smaller... More 

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Geelong, Victoria, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for one night in a 1 bed apartment (#20). The apartment was enormous although furnished in 1970s style. However, the apartment seemed clean and the front desk staff were very helpful. One annoyance was that the money for the room came out of my credit card on booking - I think they should wait until you actually stay.... More 

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Fremantle, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed May 26, 2015

The staff at Quest Carlton Clocktower are simply delightful. They certainly make your stay a joy from start to finish. The location is brilliant with a variety of restaurants and wine bars only seconds away. Shopping is also very good indeed. Make sure you visit Readings on Lygon Street to stock up on books of all sorts.

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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 18, 2015

A great 2 br apartment with free wi fi, parking and breakfast pack. Large lounge, laundry and bath. Home away from home in food and coffee mecca. Walking distance to Melb Uni and tram to city. Fabulous location. Clean. Serviced daily. Will be back.

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1 review
3 of 5 stars Reviewed May 3, 2015

I have stayed at this property before, but in different rooms. For the price that is being charged, the whole property needs an overhaul. There needs to be air conditioning and heating throughout the unit not just in the living rooms. I would stay elsewhere for same amount of money. Too expensive for what you get. Not worth the cost,... More 

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United States
1 review
1 of 5 stars Reviewed April 21, 2015

We stayed at this hotel for several nights while visiting Melbourne. The rooms are spacious and the hotel is very well located close to many restaurants and the CBD, as well as the university. As many other reviewers have pointed out, that's about where the positives end. The rooms, and particularly the floors, carpets, and bathroom fixtures are quite dirty... More 

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questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for your review which would have received greater appreciation had you included all the information regarding your stay. I am referring of course to the curtains that were ripped beyond repair and the abuse our staff received when they asked for payment to replace the curtains. Our staff work very hard to make guests stays happy and incident... More 

Travelers are raving about these Melbourne hotels

Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed March 25, 2015

There was no greeting on arrival and it was as if I was doing them a favor by staying there. Got the key and parked the car. When I got to the room it was large but very outdated inside. The bed is hard, the room is noisy, can't say it was clean and for what they charge I was... More 

Was this review helpful? Yes 1
questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for review which we find quite surprising especially in relation to no one here to welcome you. Even when our office is closed after 11 pm our late packs are handled very politely and well by the staff of the hotel next door. In the ten years we have been here we have not had an issue with... More 

SYDNEY
Contributor
20 reviews 20 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 23, 2015

Stayed at this hotel for three nights. We were five ladies and found the apartment area quite adequate for our needs. The location to Lygon street was excellent for us with our elderly mother not having to walk too far to eat. The bathroom was fairly clean on first glances but we found quite a few long black hairs on... More 

Was this review helpful? Yes
questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for review especially in relation to the air conditioner which is a relatively new unit which we will have inspected to ensure it is working correctly. In relation to the other matters you raise we are most grateful to have the opportunity to address these issues. Without your input we would not know of these things. Sincere thanks. More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 3, 2015

The beds are extremely uncomfortable and the room was generally unclean upon arrival. $300 was deducted from of my account upon check in and was only returned to my account after I phoned them nearly two weeks after check out. A staff member further went on to abuse me over the phone about the state the room was left in.... More 

Was this review helpful? Yes 1
questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for your review. I am sorry that your experience at the property was as you say in the review however, I recall your stay quite well and at no stage do I recall any abuse being directed towards you. As to the state of the apartment at your departure we respectfully think that faeces spread on furniture and... More 

1 review
2 of 5 stars Reviewed December 17, 2014 via mobile

Stayed here for 1 night in October between coming in from outer melbourne & flying out the next morning. So glad it was only for one night too. Very noisy place to stay. A lot of street noise & could hear whole conversations from people walking passed. Kept us awake most the night. They need to double glaze their windows.... More 

Was this review helpful? Yes
questclocktower, Front Office Manager at Quest Carlton Clocktower, responded to this review

Thank you for your time to review the property. Yes we have 2 blocks of apartments located within the Clocktower complex, with one block being 2 storeys high with no lift - but only 1 flight of stairs as it is only up 1 storey - and the other block of apartments is serviced by 2 lifts. My apologies for... More 

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