We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 171 Melbourne hotels

Quest Carlton Clocktower

4.0 of 5 Hotel   |   255 Drummond Street | Carlton, Melbourne, Victoria 3053, Australia (Carlton)
Hotel amenities
Quest Carlton Clocktower
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Quest Carlton Clocktower to your Saves list
Ranked #146 of 171 Hotels in Melbourne
A recent review
3 of 5 stars reviewed 1 week ago
CRAZYSydney SYDNEY
Write a Review

35 reviews from our community

Traveler rating
    5
    9
    7
    7
    7
See reviews for
16
7
Solo
0
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (35)
  • Mar-May only
    (7)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (8)
All months
SYDNEY
Contributor
20 reviews 20 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel for three nights. We were five ladies and found the apartment area quite adequate for our needs. The location to Lygon street was excellent for us with our elderly mother not having to walk too far to eat. The bathroom was fairly clean on first glances but we found quite a few long black hairs on... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 4 weeks ago

The beds are extremely uncomfortable and the room was generally unclean upon arrival. $300 was deducted from of my account upon check in and was only returned to my account after I phoned them nearly two weeks after check out. A staff member further went on to abuse me over the phone about the state the room was left in.... More 

Was this review helpful? Yes
questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for your review. I am sorry that your experience at the property was as you say in the review however, I recall your stay quite well and at no stage do I recall any abuse being directed towards you. As to the state of the apartment at your departure we respectfully think that faeces spread on furniture and... More 

1 review
2 of 5 stars Reviewed December 17, 2014 via mobile

Stayed here for 1 night in October between coming in from outer melbourne & flying out the next morning. So glad it was only for one night too. Very noisy place to stay. A lot of street noise & could hear whole conversations from people walking passed. Kept us awake most the night. They need to double glaze their windows.... More 

Was this review helpful? Yes
questclocktower, Front Office Manager at Quest Carlton Clocktower, responded to this review

Thank you for your time to review the property. Yes we have 2 blocks of apartments located within the Clocktower complex, with one block being 2 storeys high with no lift - but only 1 flight of stairs as it is only up 1 storey - and the other block of apartments is serviced by 2 lifts. My apologies for... More 

Perth, Australia
1 review
1 of 5 stars Reviewed October 31, 2014

If you are forced by illness to postpone your trip, expect no consideration. Having provided no service they will pocket your money. All other airlines and companies provided credits for future use.The only explanation is "policy"

Was this review helpful? Yes
questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for your feedback in relation to the cancellation policies of the property. As we have pointed out in our private correspondence all discounted on line Travel agents have cancellation/amendment policies which may differ from one to the next, but which should be read and understood by all guests before they book. As we have also discussed in our... More 

Sydney, Australia
1 review
2 of 5 stars Reviewed October 29, 2014

First impression the room was grubby(marked walls and old carpet), dusty, and 'old smell'. After a long drive needed to visit the bathroom. Only to find the last guest's feces still in the toilet!! As everything in Melbourne was booked there was no way out. At the end of the stay we reported our dissatisfaction. The reply "Quest only manage... More 

Was this review helpful? Yes
questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for your feedback, and we apologise if this was indeed the case. I have brought this issue to the attention of our Housekeeping Team who have reviewed their checking process upon finishing cleaning an apartment, whereby thanks to your feedback, other guests will not encounter this error. More 

Top Contributor
106 reviews 106 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 3, 2014 via mobile

We needed a place close to Carlton, able to accommodate 4 adults and with parking for two nights. The Clocktower filled the bill. its not the Park Hyatt but it doesn't pretend to be. A bit disconcerting to find a man of the cloth on duty at Reception when we checked in, but what the heck, the name of the... More 

Was this review helpful? Yes 1
questclocktower, Manager at Quest Carlton Clocktower, responded to this review

We are glad that you enjoyed your stay with us and we look forward to seeing you again More 

Sydney, Australia
Top Contributor
55 reviews 55 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 29, 2014

A very large one bedroom apartment - fully serviced and easy access to Lygon Street restaurants. Car parking available but a night fee of $ 17.00. Close to local transport for a 10 minute tram ride to the city centre.

Was this review helpful? Yes
questclocktower, Manager at Quest Carlton Clocktower, responded to this review

We are glad that you were able to enjoy the space of our very large apartments and we look forward to welcoming you back to the Clocktower More 

Lithgow, New South Wales, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 8, 2014

A two bedroom apartment fully serviced. Spacious, comfortable, friendly helpful staff, walking distance to theatres, museums, tram stop. Thoroughly enjoyed my stay. Supermarket within walking distance as well

Was this review helpful? Yes
questclocktower, Manager at Quest Carlton Clocktower, responded to this review

We are glad that you were able to enjoy many of the things that Carlton/Melbourne has to offer and for which we are most centrally located to. It is also great to know that you were able to go to the large supermarket located only some 150 m away and then use our fully equipped kitchen in your apartment. We... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 16, 2014

And.... you get Peter Jenssen at the front desk. Alone, he made our stay a pleasant one. I know, Lygon St is only 20metres away too even if Brunettis has moved, it's still around the corner. Comfortable and convenient, a good space for a weekend base.

Was this review helpful? Yes 1
questclocktower, Manager at Quest Carlton Clocktower, responded to this review

Thank you for your very positive feedback about 1 of our Reception Team members - Peter. He is indeed a most generous and ebullient individual who loves people and his job. I have "lifted" your comments and have posted them onto our staff notice board for all to see. Many thanks More 

Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 5, 2014

cleaning is an issue. hard to keep such dated rooms clean though. Smelt strange.All the outside areas dirty. Certainly not one of Quests better properties. Only thing going for it is the proximity to Lygon street. But I wouldnt bother. Overpriced for what you get. Car park like trying to locate something in middle earth!

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Quest Carlton Clocktower? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quest Carlton Clocktower

Address: 255 Drummond Street | Carlton, Melbourne, Victoria 3053, Australia
Location: Australia > Victoria > Melbourne > Carlton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Carlton Clocktower 4*
Number of rooms: 26
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Agoda, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Quest Carlton Clocktower reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quest Carlton Clocktower Melbourne
Hotel Style:
#104 Luxury Hotel in Melbourne

9 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay