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Crown Promenade Melbourne

#25 of 173 Hotels in Melbourne
Certificate of Excellence
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8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
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Crown Promenade Melbourne
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1,424 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crown Promenade Melbourne
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Melbourne, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 3, 2013

Stayed here for one night, the location is A1, the room had excellent city views. If you feel the need to leave the Casino complex there are countless restaurants just a minute away. Rooms are very comfortable if not a little bare in decor. Valet parking was flawless as was the buffet breakfast in the Mesh restaurant.

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Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 1, 2013 via mobile

Stayed for 4 nights at the Crown Promenade. Part of the Crown entertainment group which consists of 3 hotels, a shopping belt and a casino. It was walking distance (just across the street) to the Melbourne Convention and Exhibition Centre and was super convenient. Sent my parcel ahead and concierge managed to receive it and sent it up to my... More 

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Bondi, New South Wales, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 28, 2013

Great hotel for a business trip. Super efficient reception staff with quick check in and out. Nice clean rooms, new, large comfy bed, large simple and new bathroom, great fitness centre / gym. Ask for non smoking room, high floors nice.

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Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 26, 2013

I stay here regularly. Good hotel, always clean, friendly staff and very convenient to the city for the business traveller or tourist. Trams just outside, and plenty of good restaurant options nearby..

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 22, 2013 via mobile

Very unusual to find a motel theses days that actually has smoking rooms and your even asked on checkin love the city view all the glitzy lights and a full glowing excellent staff very very polite and helpful perfect location especially if you like a bit of a gamble (yep sure do)

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Jakarta, Indonesia
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 22, 2013

I liked this hotel as it is located in a nice area (Southbank) just next to the 24 hours Casino. Convenient to go shopping, drinking, dining and watching movies too. I stayed there on December 2011. The room was big, clean and had 2 big double beds. Shower was okay too - hot and cold water. However, there was very... More 

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 15, 2013

The room was average nothing special. It smelled of cigarette smoke!!! We got put on the smoking floor. The staff failed to inform us that there are smoking and non smoking floors and didn't ask us which one would we prefer. It is crown after all you do expect certain level of standard. You are not going to get it... More 

Was this review helpful? Yes 4
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Firstly let me apologise for the experience you had whilst staying with us at Crown Promenade. Our staff should have been more diligent on arrival with checking of your requests and hopefully you advised us of your dissatisfaction during your stay so we could organise a move to another room. Please do not hesitate to contact us on (03) 9292... More 

Geelong, Australia
Contributor
17 reviews 17 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 15, 2013

We were lucky as we went up and stayed after seeing it advertised as a deal on one of those travel shows.. Because it is nothing special and would have felt being ripped off if we paid the normal price they charge.. Besides having everything so close to the Hotel and the view from the room was spectacular, as far... More 

Was this review helpful? Yes 2
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for letting us know about your experience at Crown Promenade. We were disappointed to read about your concerns, in particular about the noise from the AC vents and your dining experience – both matters will be forwarded to the relevant Department Managers to ensure a consistent service delivery experience to our guests. Kind regards, Greg Moore General Manager Crown... More 

Sydney
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 14, 2013

This is a good hotel in a wonderful location in Melbourne. The hotel is reasonable new and still in good condition. the first thing i noticed on checking in was the staff uniform. uniforms they are not. There is more variations in dress and manner of wearing them than i could record. It gives a ramshackle appearance. It also appears... More 

Was this review helpful? Yes 1
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for taking the time to let us know about your stay. Whilst it was good to read the positive aspects of your comments we were very disappointed in relation to our staff grooming and the manner in which they addressed you. Please accept our apologies and do not hesitate to contact us on (03) 9292 8160 should you wish... More 

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

As always crown prom is an excellent hotel, friendly check in, helpful staff and the room and the view were great. very clean and tidy and service was prompt. cant fault or complain about anything. just a great stay for overnight.

Was this review helpful? Yes 1
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