We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crown Promenade Melbourne

4.5 of 5 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Click for phone number
Hotel website
Hotel deals
Special Offer
Summer Saver
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Certificate of Excellence 2014
Crown Promenade Melbourne
Professional photos View all
Browse nearby
Crown Promenade Melbourne
Crown Promenade Melbourne
Crown Promenade Melbourne
Write a Review

1,237 reviews from our community

Traveler rating
    627
    460
    107
    18
    25
See reviews for
177
442
51
336
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1237)
  • Mar-May only
    (297)
  • Jun-Aug only
    (324)
  • Sep-Nov only
    (312)
  • Dec-Feb only
    (304)
All months
There are newer reviews for Crown Promenade Melbourne
See the most recent reviews
Sunbury, Australia
Top Contributor
75 reviews 75 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 17, 2012

We attended the Challenge Diamonds Dinner with family & friends. Thought we would try the Promenade as it was close and rates were competitive (especially for 4 adults). We had 2 rooms with 2 double beds each, that were very comfortable. My sister dropped a cup of coffee in the room and house keeping were there in minutes after alerting... More 

Was this review helpful? Yes
Chester
Contributor
13 reviews 13 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 17, 2012

This hotel is part of the Crown complex on the South Bank. From the airport it cost 45aud in a taxi. Bus transfers were 20aud per person so a taxi was cost effective for 2 people. We arrived at 7am so understandably our room was not available but we were given a key to the leisure club for a shower... More 

Was this review helpful? Yes
Melbourne, Australia
Top Contributor
80 reviews 80 reviews
25 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed June 16, 2012

Another year on and off to another Challenge ball with my friends. Again the Promenade never let us down. Us three girls shared a twin room which had two double beds, very comfy beds. Check in was fast and efficient as usual. This year we were given a room on the 23rd floor, amazing view. Thank you. Late check out... More 

Was this review helpful? Yes
Melbourne, Australia
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 11, 2012

I stayed here on a Friday night. The staff are very friendly and helpful. The hotel is convenient in that it is connected to the crown complex and a short walk away from southbank and southgate, which is where I had dinner. The room itself was large enough for two people. The bathroom was a great size, the shower took... More 

Was this review helpful? Yes
Gold Coast Australia
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed June 11, 2012

I have just spent a long weekend at Crown Promenade with some family members, booking 2 rooms. We were thankful to have the rooms next door to each other. Check in was strange, the guy on the desk started out being quite offhand and then at the end started cracking jokes, I guess in an effort to cover the uncomfortable... More 

Was this review helpful? Yes
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for the feedback in regard to your stay with us. We were disappointed to read that a number of aspects of your stay didn’t meet your expectations, please accept our apologies. Your check-in experience concerned me and I would have liked the opportunity to address your concerns during your stay with us – our guests comfort is of our... More 

Senior Contributor
36 reviews 36 reviews
11 hotel reviews
308 helpful votes 308 helpful votes
5 of 5 stars Reviewed June 10, 2012

A must stay when in Melbourne. Incredible service, class hotel at very reasonable rates. Do youself a favour and upgrade to "Club" (Hi To Olga & her team) Check in always friendly & professional. Valet parking is very prompt (plenty of taxis waiting also) The location to Casino (undercover walkway is fantastic), Close to Southbank & City just awesome. Many... More 

Was this review helpful? Yes 4
Melbourne
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 9, 2012

I stayed at Promenade on a Friday night and managed to get a good package deal. It was our first time staying here and we had recently stayed at the nearby Crown Metropol. It is nice hotel with good facilities, however condidering it is only a half star rating lower than Metropol the differences are vast. The staff are lovely... More 

Was this review helpful? Yes
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for taking the time to review our hotel. Your comments in relation to the amenities in room and bedroom set-up have been noted and is something we will discuss further with our Housekeeping Manager. We were happy to read that you found the staff friendly and professional and we’ll be sure to pass on the feedback. Kind regards, Greg... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 9, 2012 via mobile

Just requested for a shaver and tooth brush, was told that I had to pay for it! Thought it was part of the toiletries in most five star hotel. Very disappointing indeed! What sort of service is this! Please avoid this hotel if you guys have other options! Not worth your $ ! Housekeeping said that nothing can be done.... More 

Was this review helpful? Yes
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for taking the time to post some comments about your stay. Please accept our apologies for the response you received from our Housekeeping Department, this type of response is unacceptable and is uncharacteristic of the high levels of service we normally provide to our guests. We would appreciate speaking to you so we may obtain some more details in... More 

Melbourne
1 review
5 of 5 stars Reviewed June 8, 2012

Crown promenade is a very special place for my husband and I. We stayed there on our weekend away together as boyfriend and girlfriend. We loved it so much we came back to stay for our wedding night. When we arrived we to check in our room wasmautomatically upgraded which was a lovely surprise. We loved the friendly staff and... More 

Was this review helpful? Yes
Sydney
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 8, 2012 via mobile

We were lucky to find a website deal for $160 for one night.... Great value.. Good bits: *location, easy walk into the CBD shops and restaurants *view, great outlook over crown casino, yarra river and the city... Lovely at night! *decor and room facilities were modern and very comfortable. Our room had a window seat, great place to read and... More 

Was this review helpful? Yes
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for the lovely review, it was very pleasing to read. We do receive a lot of positive comments about our views which isn’t always the case with city hotels and many of our guests comment about relaxing on the ottoman by the window taking in the sights. There is a large variety of restaurants in the complex and being... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crown Promenade Melbourne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
Number of rooms: 465
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Cheap Tickets, Expedia, TravelClick, Agoda, Priceline, Despegar.com, Hotels.com, HotelTravel.com, Ctrip TA, getaroom.com, Odigeo, TripOnline SA and Tingo so you can book your Crown Promenade Melbourne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Crown Promenade
Hotel Style:
#11 Spa Hotel in Melbourne
#20 Romantic Hotel in Melbourne
#21 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#24 Luxury Hotel in Melbourne

395 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (355)
Viewed
Bathroom (60)
Viewed
Room/suite (121)
Viewed
View from room (56)
Viewed
Pool/beach area (15)
Viewed
Hotel & grounds (36)
Viewed
Dining (4)
Viewed
Other (63)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
Hotel & grounds (15)
Viewed
Room/suite (13)
Viewed
Pool/beach area (4)
Viewed
Dining (2)
Viewed
Bathroom (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay