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Crown Promenade Melbourne

#25 of 173 Hotels in Melbourne
Certificate of Excellence
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8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
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Crown Promenade Melbourne
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Crown Promenade Melbourne
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1,419 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crown Promenade Melbourne
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Frankston, Victoria, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 12, 2013

We have stayed clear of this Crown option from past experiences ..preferring Towers and Metropol Deciding not to stay if Promanade was available As I said the feel of the place much better Pool deck was very pleasent Room was good BUT in the night the air conditioning become a HEATER and we could NOT cool the room down which... More 

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Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for taking the time to share your experience from your recent stay at the Crown Promenade Melbourne. Whilst it was encouraging to read that your stay was “much better” from previous stays I was concerned to read the issues with the air conditioning unit in your room. Hopefully we were advised as we have a 24hr maintenance personal who... More 

Perth, Australia
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 11, 2013

Stayed 2 nights at Crown Promenade over the weekend for a work conference. The rooms were big (even with 2 queen beds) and very clean. The bathroom was nice with a huge shower! The beds were comfy and I loved that u pressed a button by the door for do not disturb or make up my room, also the rooms... More 

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Bath, England, United Kingdom
Top Contributor
85 reviews 85 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 10, 2013

Based here for the Lions tour, the hotel certainly added to the experience (shame about the test result!). Rooms were spacious and a very friendly and professional team of people supported the infrastructure. Good location for getting to all the main attractions and the breakfast buffet was everything you would expect from a hotel of this quality - enough variety... More 

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Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for the wonderful review, your positive comments will be passed onto our team who will be very happy knowing you had an enjoyable stay with us. Your comments in relation to breakfast will be passed onto the F&B team – we believe that for the price and variety on offer (including a chef to cook eggs anyway you like)... More 

sydney
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed July 6, 2013 via mobile

Have stayed here previously but standards have slipped. Reception staff were unfriendly as were staff in the restaurant for breakfast. Dont bother with the $29 for breakfast very average and coffee was cold. Just found the whole experience very average this time around

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Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for letting us know about your recent stay, it was disappointing to read that you didn't enjoy your stay with us – please accept our apologies. Please contact us on 03 9292 8160 so we may discuss your stay in more detail and hopefully we can welcome you back in the near future. More 

Nuneaton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 5, 2013

The quality of the room and the view on the 22nd floor fantastic. It was clean but a little too clinical for my liking. The staff were business like, but overall I had the impression that all the hotel wanted was my wallet. No free wi fi when the prices are premium anyway. Wi Fi was not even available in... More 

Was this review helpful? Yes 1
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

We appreciate you taking the time to let us know about your recent stay at the Crown Promenade Melbourne. We were happy to read you found the standard of accommodation and pool facilities were “very good”, however disappointed to read you thought the service “clinical”. We will certainly share your feedback with our staff and as you can read by... More 

Senior Contributor
39 reviews 39 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 4, 2013 via mobile

Very over priced for what are basic rooms. Staff are friendly enough but are not exactly going out of their way to be helpful. Stayed here on a business trip to Melbourne. Would I stay again..no. The hotel reception seems cold and unwelcoming and generally the hotel has no character.

Was this review helpful? Yes 1
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for taking the time to review our hotel. Whilst is was good to read you found the staff “friendly” it was disappointing you felt we didn't go out of our way to be helpful. Our rates fluctuate based on demand and generally are competitive with similar hotels in the CBD, whilst special events are on in Melbourne rates will... More 

Bangalow via Byron Bay
Top Contributor
62 reviews 62 reviews
4 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 2, 2013

We've stayed at the Crown Promenade a few times now and it's got everything you need in a city room. The rooms are a bit long and narrow and there's no kitchenette (which is rare anyway) so you've got to fill the kettle in the bathroom (very common) but other than that, the beds are comfortable, the big full-wall-sized long... More 

Was this review helpful? Yes 1
adelaide
Top Contributor
55 reviews 55 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 1, 2013 via mobile

Fantastic views from the 16th floor!!! Room is spacious and clean, bed so comfy. Gorgeous bathroom. So close to DFO, walking distance :))). Superb service and friendly staff. Tonic Bar has lovely cocktails, we didn't eat here because we knew if other restaurants we liked!!!

Was this review helpful? Yes
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for the wonderful review of your stay at the Crown Promenade Melbourne. Our staff will be very pleased knowing you found their service “superb”. Tonic bar is our best kept secret and offers a range of delightful cocktails and bar snacks – one of the few bars you can get a seat on a Friday or Saturday night and... More 

Jeddah, Saudi Arabia
Top Contributor
84 reviews 84 reviews
52 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed July 1, 2013

We stayed for a week as my wife was attending 2 international nursing conferences. We were given a high level room with a view over the river, and this was of a very high standard. No complaints about anything, and the huge windows with a chaise lounge in front was really relaxing to look at the sunset. You expect quality... More 

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Wangaratta
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 1, 2013

My husband and daughter had 2 x standard rooms. Nice rooms but nothing over the top. Staff were very friendly and check in a breeze. Check out was extremely busy with a long wait. Pool is lovely with a great spa. Good gym with view of pool whilst on the treadmill however no water available in the gym. We have... More 

Was this review helpful? Yes 1
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