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All 172 Melbourne hotels

Crown Promenade Melbourne

4.5 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
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Ranked #25 of 172 hotels in Melbourne
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed February 26, 2012
PakdeGaBi Jakarta, Indonesia
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1,044 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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There are newer reviews for Crown Promenade Melbourne
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Jakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 26, 2012

Stayed here for 6 (six) nights on a business trip. Location is great, located in Crown's Entertainment Complex (good restaurants, casino, bars). Walking distance to Yarra river's southbank where you can find a number of quality cafes and restaurants. Crossing the bridge over Yarra river will take you to Flinders St. Station and Melbourne Central Business District. So hotel location... More

Was this review helpful? Yes 1
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for reviewing our hotel after your recent stay. We appreciate the detail of your review and have taken on board your comments. Due to your feedback we have asked our Housekeeping staff to log any noisy banging doors with our Maintenance department as this is a simple adjustment to the door closing mechanism. As you mentioned the softness of... More

Top Contributor
72 reviews 72 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 22, 2012

Crown Promenade Hotel is very modern and is part of a much larger complex that included two other hotels linking to a casino, shopping mall, restaurants and bars. We found it all rather large and daunting to begin with. The indoor pool and jacuzzi on the deck is good and there are outdoor sunbathing areas. Unfortunately the weather was too... More

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Senior Contributor
33 reviews 33 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 22, 2012

Recently stayed here for a business trip. Spacious, clean hotel room in good location! Friendly, professional service. Will return!

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London, United Kingdom
Top Contributor
92 reviews 92 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 21, 2012

An good hotel in a great location. The room was comfortable, attractive and clean. The bathroom had no bath, but was modern with an excellent shower room. The view from the room wasn't great during daylight hours but improved at night when the city lit up. My husband enjoyed watching the foundation of a skyscaper being laid on a building... More

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Top Contributor
73 reviews 73 reviews
52 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 18, 2012 via mobile

Well located for Southbank, convention centre, and casino (if that is your taste. Good service and friendly staff. Only stayed one night on a business trip so no time to sample all facilities !

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Senior Contributor
43 reviews 43 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 18, 2012

Was in Melbourne for business and had two nights three days at the Crown Promenade A great hotel in a great location. Shops, restaurants and things to do all on your doorstep. The staff were very friendly and always had a smile on their faces. My room was on 22 floor with a great view of Melbourne CBD. Would definitely... More

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 16, 2012

Great position, particularly if you want to be close to the river and the casino. A little to busy for my liking. The queue at checking was long. However, the staff were friendly and helpful. Well priced for the area and a lot cheaper than the Crown.

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Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for the fantastic review, the staff will appreciate your positive feedback that they were "friendly and helpful" as we always take immense pride in our service delivery. Kind regards, Greg Moore General Manager Crown Promenade Hotel More

Caloundra, Australia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 16, 2012

Good hotel, what you would expect from a Crown run off. Location is perfect apart from the casino in your face 24/7. Everything you want from a short trip to Melbourne, easy walk to everything, shopping, sports centres, best restaurants in Oz without doubt, the options are plentiful everywhere you go. Service at hotel is excellent and rooms are comfortable... More

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Ventnor City, New Jersey
Top Contributor
86 reviews 86 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed February 16, 2012

The entrance /lobby is stunning...the decor is very contemporary, open and spacious. The lobby is done in shades of grey, black and white with accents of red,....has large comfy seating areas with a massive modern sculpture. It's warm and inviting. Reception staff/ Reservation: The line to check in was a bit long but the staff worked fast and it moved... More

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Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for taking the time to write your review about your recent stay at the Hotel. As you mentioned we've recently completed a refurbishment of our lobby and the response from our guests has been very positive. Crown prides itself on constantly updating our facilities and products on offer to ensure our guests have the best experience possible, we recently... More

Melbourne, Australia
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 11, 2012

Stayed here over 5 times and its the same thing over... Nice rooms and arrogant staff... Room service and house keeping staff are fab... food is pretty good... All the receptionists always act like they own the Hotel... So arrogant and unhelpful...

Was this review helpful? Yes
Greg M, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for taking the time to review our Hotel. We were pleased to read about your positive feedback in regards to the Housekeeping and Room Service staff which we will pass on. However we were disappointed to hear about your experience with our Front Desk staff as this is not the experience we wish to create for our guests, please... More

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Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
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Also Known As:
Hotel Crown Promenade

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Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#10 Spa Hotel in Melbourne #17 Romantic Hotel in Melbourne #22 Business Hotel in Melbourne #25 On the Beach Hotel in Melbourne #25 Luxury Hotel in Melbourne #26 Family Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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