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Mercure Melbourne Therry Street

43 Therry Street, Melbourne, Victoria 3000, Australia
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Mercure Melbourne Therry Street
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Mercure Melbourne Therry Street
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178 reviews from our community

Traveler rating
    37
    73
    49
    14
    5
See reviews for
17
70
29
41
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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    (48)
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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

Rooms not made up or cleaned, very slow (0.5Mb) so called Super-Fast Internet, early morning construction works outside the window, filthy bathroom with mold in the sink and generally poor all round. This is the first Hotel I have had to take the effort to complain about and can confirm that the one thing they excel at is excuses.

Was this review helpful? Yes
MercureTherryStreet, Director of Sales at Mercure Melbourne Therry Street, responded to this review

Good afternoon Thank you for your feedback and I can assure you we do take all comments seriously. I have passed your feedback regarding the mould in the bathroom to the housekeeping team and they are in the process of trialling a variety of means to remove this. I am also following up with our IT team to check the... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two nights as we got a cheap rate through groupon. The room was nice, bed was comfortable. We were shocked to see that our room had a kitchen in it, though the fridge did not work at all. Barely kept things cold and the freezer section did not freeze our ice bricks up. We had breakfast... More 

Was this review helpful? Yes
MercureTherryStreet, Director of Sales at Mercure Melbourne Therry Street, responded to this review

Good afternoon Thank you for your review. Our Groupon deal is a great offer. Complimentary breakfast and Wifi definitely help make the perfect weekend break possible. I am so sorry that you were woken at 2am, our reception team is on duty 24 hours a day and can be contacted on ext 8, please don't hesitate to call them and... More 

Brisbane, Australia
Top Contributor
172 reviews 172 reviews
49 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

As an Accors Hotel member, I am trying to boost my membership status, plus I like to stay at different hotels when I can, so I booked through their website and got this hotel for three nights in late March. It is very close to Queen Victoria Markets and even closer to the ibis Melbourne on the same street, but... More 

Was this review helpful? Yes
MercureTherryStreet, Director of Sales at Mercure Melbourne Therry Street, responded to this review

Good afternoon Thank you for your review. As a Melbourne hotel, we like to offer or guests something slightly different and unique, hence, the refreshing drink from Emma & Toms. If the flavour is not to your liking, please don't hesitate to contact our reception team who are on duty 24 hours a day on ext 8 for an alternative... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Mercure Therry Street over the Easter long weekend. The room was clean and neat and had everything we needed. We had a lovely view out to the Queen Victoria Market. It was in a great spot, just a short walk or a few stops on the tram to the main shopping strip and Flinders street station.... More 

Was this review helpful? Yes 1
MercureTherryStreet, Director of Sales at Mercure Melbourne Therry Street, responded to this review

Good afternoon Thank you for your review and I am so sorry that you were kept awake by your neighbours. Our staff are on duty 24 hours a day and can be contacted on ext 8. Please don't hesitate to call them and they can either move you rooms of speak to the neighbours concerned. Kind regards Tamie More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

No nonsense hotel with a very helpful staff. Plus this is right there next to the Queen Victoria market which is great. I liked the art in the room (huge black and white photo of the trams). The only bee in the bonnet was the construction next door (more an issue because of dust rather than noise).

Was this review helpful? Yes
MercureTherryStreet, Director of Sales at Mercure Melbourne Therry Street, responded to this review

Good afternoon Thank you so much for your wonderful review. I am so pleased you enjoyed your stay and made use of the Queen Victoria Markets which are just across the road from the hotel. Melbourne is definitely undergoing a massive construction boom at the moment. It seems that every other day there is a new high rise going up.... More 

Greater Hobart, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I had a confirmed booking for a twin room & a rollaway , when we arrived we had been given a Queen , we phoned reception and were informed that because we had taken a mystery deal that , that was the mystery so what ever room they had available was the room that we received , what a load... More 

Was this review helpful? Yes 1
MercureTherryStreet, Director of Sales at Mercure Melbourne Therry Street, responded to this review

Good afternoon Thank you for your review. I notice that you made use of our super low discounted Mystery Rates that come with no guarantee of room type. Room type is allocated on the day and subject to availability as per the description of the package. It is a fantastic offer and a lot of guests make use of this... More 

Wellington, New Zealand
Top Contributor
92 reviews 92 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I paid a high amount for my room, but I booked 3 weeks out to go to the world cup cricket final so the prices were probably justified in light of the high demand. The hotel is quite high up Elizabeth Street, but once I realised there was a free tram that stopped outside then that had that sorted. Located... More 

Was this review helpful? Yes
MercureTherryStreet, Director of Sales at Mercure Melbourne Therry Street, responded to this review

Good afternoon Thank you for your wonderful review. I am so pleased you enjoyed your stay at our hotel. Having the Queen Victoria Markets just across the road and being located within the Free Tram Zone is definitely a huge benefit when exploring Melbourne. Hopefully we will see you back one day soon. Kind regards Tamie More 

Sydney Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a confirmed booking for a twin room in this hotel months ago and I stipulated at the time of booking that it must be a twin and not a double as we were two older women travelling together. When we arrived at the front desk we were informed that all the twin rooms were booked out and we... More 

Was this review helpful? Yes 1
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this review

Dear Corky2112, Thank your reconsidering your initial review and giving our team the opportunity to investigate fix any issues you had during your stay. I am glad we were able to turn around your stay and be assured that any feedback we received is not taken lightly. Regards, Akshay Deosthali General Manager More 

Melbourne, Australia
1 review
2 of 5 stars Reviewed 3 weeks ago

The room was ok apart from stained bedrunner. Could hear comings and goings from nearby rooms. I ate at the restaurant which was poorly located but immediately became unwell on returning to my room - I think some items had been in the Bain Marie too long.the check in desk was unfriendly and the instructions were delivered only verbally and... More 

Was this review helpful? Yes
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this review

Dear MandyM, I was disappointed to hear abour your experience in our Restaurant and do request you contact me at the hotel to further discuss your experience. Regards, Akshay Deosthali General Manager More 

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