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All 170 Melbourne hotels

Mercure Melbourne Albert Park

4.0 of 5 Hotel   |   65 Queens Road, Melbourne, Victoria 3000, Australia (Formerly Citigate Albert Park)
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Mercure Melbourne Albert Park
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66%
Ranked #76 of 170 hotels in Melbourne
A recent review
4 of 5 stars reviewed 2 days ago
robyndouglas29 Coolangatta, Australia
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205 people have reviewed this hotel

Traveler rating
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    46
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Coolangatta, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a lovely stay at The Mercure on Queens Road, Melbourne. A group of 20 friends stayed for 1-3 nights and enjoyed our stay. We were very thankful to be allowed an early check in on the Friday. The staff were very friendly and efficient. The room was spacious and the bed reasonably comfortable. The pillows probably needed upgrading... More

Was this review helpful? Yes
Maldon, Australia
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Our room was plain, clean and well looked after- didn't have that disappointing rundown feeling. All of the service we received was friendly and helpful. The curtains were super thick and no light got in the top so it was so nice to have a great sleep in the next day with a generous 11am default check-in.

Was this review helpful? Yes
Uralla, Australia
Top Contributor
116 reviews 116 reviews
29 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

We were worried that this Mercure was a bit far out of the Melbourne CBD and were happy to find excellent tram connections into town,St.Kilda etc.The cost of a taxi into town centre was $16 and from the airport around $58.Tram tickets were sold at reception and are excellent value.Our room was clean and comfortable with a lovely view of... More

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear 10Raindrops, Thank you kindly for your review about your recent stay at Mercure Melbourne Albert Park. I am pleased that you were pleasantly suprised with the location and accommodation/facilities at our property. As you mention, our location makes the City very accessible. Thank you for your kind comments about the seafood buffet in Windows Restaurant - I am glad... More

Wodonga, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

An Accor affiliated motel - we have stayed here twice because of the affordable accommodation deals Accor periodically have. Mercure is good, but go with the Pullman if you can't choose; they adjoin each other (rooms are a little better) Easy to find, not far from the city and close to St. Kilda, ample undercover parking in the same building,... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Ruth K, Thank you kindly for your detailed review about your recent stay at Mercure Melbourne Albert Park. I am pleased to hear that you enjoy staying with us and find the room and bedding configuration suitable for your family. It is great to hear that you enjoy the location opposite Albert Park Lake and that you were also... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

An outstanding location to travel into the city using tram or taxi. Parking is easy!! Rooms are clean and comfortable with all needed amenities. Friendly staff at all times. Cafe and restaurant were well ran even with a huge number of guests.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Allan H, Thank you for your great review in relation to your stay at Mercure Melbourne Albert Park, I am very pleased to hear that you enjoyed your stay and found the location suitable to your needs. It is lovely to hear that you appreciated that the staff were busy, yet still managed to be friendly at all times.... More

Melbourne, Victoria, Australia
1 review
3 of 5 stars Reviewed 3 weeks ago

Staff are nice, however shower did need some mould remover !! The bedside drawer on my bedside would not shut, had to put a cushion against it so I didn't break my leg when I got up during the night. Also asked for a room with a view or balcony of Albert park when I booked but never got it.

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Anna L, Thank you for taking the time to review your stay at Mercure Melbourne Albert Park. We appreciate your feedback as it allows us to continually monitor and improve our products and service. Thank you for bringing to our attention the issue that you experienced with the shower and the bedside drawer in your room l will ensure... More

Mermaid Beach, Australia
Top Contributor
114 reviews 114 reviews
20 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked into the Mercure Albert Park because we are Accor members, they had a great package deal for the period we wanted to stay and we needed to be somewhere near Albert Park. So a done deal... and we are so glad we did. Firstly, we were greeted with friendly staff when we drove in, the check-in was fast... More

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear YakkaCairns, Thank you for your lovely review about your recent stay at Mercure Melbourne Albert Park. It is fantastic to hear that you enjoyed your stay with us and found the room to be comfortable and spacious. Your kind comments about the Team are very welcomed and I am delighted they were able to assist in you enjoying your... More

Abu Dhabi, United Arab Emirates
Top Contributor
90 reviews 90 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We r 3 families stayed in Mercure, Melbourne on 8th Aug, Friday night after a long Great Ocean Drive from Port Campbell. Check in was smooth at 9.30 pm. We had booked 3 rooms at this place well in advance,Still they could not provide adjacent rooms or not even on the same floor. (Reason from reception - Hotel is full).... More

Was this review helpful? Yes 3
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear SanjeevNair, Thank you for taking the time to review your recent stay at Mercure Melbourne Albert Park. I apologise sincerely that you experienced issues with various aspects during your stay and I have sent you a private message to request your contact details so that our Rooms Division Manager, Stephen, can call you to discuss further. We look forward... More

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Additional Information about Mercure Melbourne Albert Park

Address: 65 Queens Road, Melbourne, Victoria 3000, Australia (Formerly Citigate Albert Park)
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Melbourne Albert Park 4*
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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Best Value Hotel in Melbourne #56 Business Hotel in Melbourne #68 Luxury Hotel in Melbourne #76 On the Beach Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Mercure Melbourne Albert Park is located opposite Albert Park Lake, just minutes from Melbourne’s CBD and St Kilda’s beaches. The hotel offers 209 spacious guest rooms featuring LCD TV's, on demand movies, satellite television and internet access, in-room safe, iron and ironing board, mini-bar as well as tea & coffee making facilities. The hotel also features a gymnasium, indoor pool, spa and sauna as well as three dining outlets. ... more   less 
Number of rooms
209

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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