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All 171 Melbourne hotels

Mercure Melbourne Albert Park

4.0 of 5 Hotel   |   65 Queens Road, Melbourne, Victoria 3000, Australia (Formerly Citigate Albert Park)
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Mercure Melbourne Albert Park
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Ranked #78 of 171 Hotels in Melbourne
A recent review
5 of 5 stars reviewed 1 week ago
cpplusone Daylesford, Australia
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273 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Daylesford, Australia
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Where does an employer find so many nice, helpful people?! I don't know a person can be so focussed on being so hospitable to others day in, day out: but that's why I don't work for the Accor group: I stay with them! Mercure Melbourne Albert Park is in a great location, the buffet breakfasts are awesome and my family... More 

Was this review helpful? Yes 1
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear cpplusone, Thank you kindly for your lovely review about your stay at Mercure Melbourne Albert Park. I am absolutely delighted to hear that you found all of the staff to be so friendly and helpful throughout your stay. We are very fortunate to have a great Team and I will be sure to pass on your feedback. Thank you... More 

Gold Coast, Queensland, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at the Mercure after a long day on the Spirit of Tasmania. The room was clean, comfortable, quiet and the bed were very comfortable. The staff were extremely friendly, helpful, very efficient and professional, nothing was to much trouble. I would definitely recommend to anyone and stay here again.

Was this review helpful? Yes 1
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Charmaine G, Thank you kindly for taking the time to write such a fantastic review about your stay at Mercure Melbourne Albert Park. It is great to hear that you enjoyed your stay and found all of the staff to be very friendly and helpful and that you would not hesitate in recommending us to family and friends. Thank... More 

Berwick, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a great place to stay - set right on Albert Park Lake, park the car and forget about it. The room was clean & light and had all that was needed. The bed was comfortable and the room was quiet. The staff were professional and certainly made you feel welcome and could not do enough for you. I would... More 

Was this review helpful? Yes 1
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Jo H, Thank you kindly for taking the time to review your stay at Mercure Melbourne Albert Park. It is fantastic to hear that you thoroughly enjoyed your stay and found the location to be perfect for your needs. Thank you for your kind comments about the staff, it is nice to hear that you felt very welcome. Thank... More 

Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed 1 night with friends - mums and kids night out, in a interconnecting room. Rooms were very basic, but that's all we needed. I usually stay in the Pullman rooms, which are very nice but don't have interconnecting rooms. You can still use all the facilities of the Pullman, but Mecure much cheaper. It was great to see that... More 

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear luckykids5, Thank you kindly for taking the time to review your stay at Mercure Melbourne Albert Park. I am pleased to hear that you all enjoyed your stay and found the Mercure rooms to be great value for money. Thank you so much for your kind words about Ananda and our Concierge staff. I will be sure to pass... More 

Sydney, New South Wales, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall this property is great with only a few minor things that let it down. Staying here I was very disappointed in the cleanliness of my room, with there being hairs in the shower and in the towels. The bathroom also didn't have a hair dryer which I thought was odd. The overall size of the room was great however... More 

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Tanya M, Thank you kindly for your review about your stay at Mercure Melbourne Albert Park. I apologise that the cleanliness of the room was not to our usual high standard on this occasion and thank you for bringing this to my attention. I will be sure to address this with our Executive Housekeeper as this is no reflection... More 

Wangaratta, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice place indeed ,service was excellent ,and the foyer was lovely,had coffees there and meet friends,the pool and Gym were one of the reason we pick this place ,and they were tops .Close to tram,shops,,StKILDA ,and very good value for money ,not hard to love the place ,and yes would stay again

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Catherine H, Thank you for your fantastic review about your stay at Mercure Melbourne Albert Park. I am delighted to hear that you enjoyed your stay and found the accommodation to be great value for money and that the gym more than met your expectations. Thank you for choosing to stay with us and we hope to see you... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for New Years Eve, location and staff were friendly. I will def stay there again. I really enjoyed coming inside the main foyer the floors are so nice and shinny. When I left at 4.30am someone got our car from Valet very promptly.

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear KarlaH4, Thank you for your review about your stay at Mercure Melbourne Albert Park. I am glad to hear that you enjoyed your New Year celebration and found the location and accommodation to be perfect for your needs. We look forward to welcoming you back again in the future. Kind regards, Gillian Millar General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Great service, room was clean and it was a pleasure to stay at. Concierge extremely helpful and valet parking was great. Very happy all round. We even had help with getting the Trams into and out of the city.

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Janelle C, Thank you for taking the time to review your stay at Mercure Melbourne Albert Park. It is such a pleasure to receive positive feedback from our guests and know that your stay was enjoyable. Thank you for your kind words about the service provided by the staff - I will be sure to pass on your feedback.... More 

Adelaide
Contributor
15 reviews 15 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

we stayed in this hotel for it's convenience and it didn't disappoint. We were able to walk to our favourite restaurants in St Kilda and Southgate and exercise around Albert Park. The tram is only a short walk away. We ate in two nights after long days with the family and room service was prompt and tasty. All staff were... More 

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear arelh, Thank you kindly for taking the time to write a review about your stay at Mercure Melbourne Albert Park. As you mentioned in your review, the location of the property is certainly fantastic for enjoying all that Melbourne has to offer. I am delighted to hear that you enjoyed the room service provided and found all of the... More 

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Additional Information about Mercure Melbourne Albert Park

Address: 65 Queens Road, Melbourne, Victoria 3000, Australia (Formerly Citigate Albert Park)
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Melbourne Albert Park 4*
Number of rooms: 209
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Hotel Style:
#68 Luxury Hotel in Melbourne

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