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All 171 Melbourne hotels

Mercure Melbourne Albert Park

4.0 of 5 Hotel   |   65 Queens Road, Melbourne, Victoria 3000, Australia (Formerly Citigate Albert Park)
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Mercure Melbourne Albert Park
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Ranked #80 of 171 Hotels in Melbourne
A recent review
4 of 5 stars reviewed yesterday
donaldwai Singapore, Singapore
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261 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canberra
Contributor
17 reviews 17 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

I have never before asked for a toilet to be cleaned but having already swapped in order to not be above a car park,I decided getting the room cleaned was the best bet. I know it is a Mercure but $270 for a box with a dirty toilet a long way out of Melbourne was over the top.

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MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear KarenCan, Thank you kindly for taking the time to review your stay at Mercure Melbourne Albert Park. I apologise sincerely that you felt that the cleanliness of the room was not up to our usual high standard on this occasion. I would appreciate if you allowed our Rooms Division Manager, Stephen to contact you directly to apologise and obtain... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 19, 2014

A much better Mercure when compared to Sydney's. Parking near hotel is expansive - you got 32$ across the street for a day or 16$ underground... but parking is expensive everywhere in Melbourne... One thing I learn from trip advisor is If you stay in weekends, there is free parking place

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MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Wayne Z, Thank you kindly for your review about your recent stay at Mercure Melbourne Albert Park. I sincerely appreciate your feedback in relation to parking. I am very pleased that you enjoyed your stay overall and hope to welcome you back again in the future. Kind regards, Gillian Millar General Manager More 

Gold Coast, Australia
1 review
5 of 5 stars Reviewed November 18, 2014

My partner and I were staying for two nights for Melbourne Cup, room was specious and had a spa bath, Hotel is close to CBD that takes less than 10 minutes by taxi. it was a great value for money. Convenience store near by

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MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear cindy44442014, Thank you for taking the time to write a review about your recent stay at Mercure Melbourne Albert Park. I am very pleased that you enjoyed your stay and hope that you enjoyed the Melbourne Cup too! Thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards, Gillian Millar... More 

Reading, United Kingdom
Top Contributor
86 reviews 86 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 16, 2014

Stayed 4 nights for business and its a busy hotel with both Mercure and Pullman offering a different level of room. Maybe the Pullman rooms get better service but the Mercure side wasn't great and was an experience shared by 3 different rooms. Towels never re-folded or taken from the side of the bath, the side around the basin in... More 

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MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Fiona H, Thank you for taking the time to review your stay at Mercure Melbourne Albert Park. I sincerely appreciate your feedback in relation to the housekeeping service and apologise for the inconvenience. We strive to provide a superior level of product and service to all of our guests therefore I will most certainly raise this with our Executive... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 14, 2014

My partner and another couple booked rooms here for Melbourne Cup. We got a good deal through a third party website. We stayed in a lake view room, the room was nice, spacious and clean. The bathroom wasn't as nice, it looked like a public bathroom, but clean nevertheless. The hotel is about a 8-10 minute drive to the CBD... More 

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear misskaf, Thank you for taking the time to review your recent stay at Mercure Melbourne Albert Park. I hope you enjoyed the Spring Racing Carnival and backed a winner! I sincerely appreciate your feedback in relation to the bathroom and breakfast and apoloigse for any inconvenience caused. Thank you for choosing to stay with us and we hope to... More 

Sydney
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 14, 2014

We got a good deal through Jetstar which made it good value. The rooms were spacious with a lounge (that turns into a comfortable big couch bed). The lobby is big with plenty of fun chairs to hang out in. The staff were friendly enough, one stood out though. William, who helped getting our bags out of the taxi and... More 

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear ZoeAmika, Thank you for taking the time to write a review about your recent stay at Mercure Melbourne Albert Park. I am pleased that you enjoyed your stay overall and found the accommodation to be great value for money. Thank you for your kind words about William - I will be sure to pass on your comments. I sincerely... More 

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Additional Information about Mercure Melbourne Albert Park

Address: 65 Queens Road, Melbourne, Victoria 3000, Australia (Formerly Citigate Albert Park)
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Melbourne Albert Park 4*
Number of rooms: 209
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Hotel Style:
#69 Luxury Hotel in Melbourne

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