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Mercure Melbourne Albert Park

65 Queens Road, Melbourne, Victoria 3000, Australia (Formerly Citigate Albert Park)
Hotel amenities
Mercure Melbourne Albert Park
Best prices for: 1 room 1 guest
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Ranked #84 of 171 Hotels in Melbourne
A recent review
4 of 5 stars reviewed 2 days ago
BarryKeane301 Kyneton, Australia
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306 reviews from our community

Traveler rating
    88
    121
    64
    20
    13
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62
101
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67
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
  • All months
    (306)
  • Mar-May only
    (100)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (89)
  • Dec-Feb only
    (53)
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Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 6 days ago NEW

Stayed for 2 nights for our Mini moon (mini honeymoon), the room was clean and there was a good view of Albert Park Lake. The pipes in the bathroom was very noisy when using the shower which is something I did not expect in this kind of hotel. The staff were nice, professional and helpful. But no congratulation for our... More 

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Amy O, Thank you for taking the time to write a review about your stay at Mercure Melbourne Albert Park. I am very disappointed to hear that you did not enjoy your stay with us and that you felt that we fell short in providing a memorable experience for you on your honeymoon and would sincerely appreciate the opportunity... More 

Brisbane, Australia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This is the first and last time that I ever stay in a Mercure Pullman Hotel. The room that we stayed in was infested by large adult sized bed bugs. My family and I stayed in the 'Premium Triple Room' which contained two queen beds. I fell asleep in one and woke up to a vicious itchiness in my right... More 

Was this review helpful? Yes 4
Adelaide, Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I first stayed here for a 4 day national conference for my work. The conference ran smoothly and the staff were helpful and efficient. I like the location overlooking Albert Park Lake. The large lobby is great for casual meetings. The busy lobby bar and cafe are friendly and a hub of conversation. Windows restaurant breakfast buffet has everything you... More 

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear WorldboyMarco, Thank you kindly for taking the time to write a fantastic review about your recent stay at Mercure Melbourne Albert Park. It is so great to hear that you have stayed with us on more than one occasion and both times have been exceptional. It is great to hear that you found the conference facilities, buffet breakfast, meals... More 

Cairns Region, Australia
1 review
3 of 5 stars Reviewed 1 week ago

We stayed in a Standard Room for 2 nights. The room was OK with a comfortable bed. The front counter staff were easy to deal with and very professional. They are the good points, the mini bar was non-existent, the room was very noisy from the loud banging of the plumbing, none of the reading lamps worked, there was a... More 

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MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear John T, Thank you for taking the time to review your stay at Mercure Melbourne Albert Park. I apologise sincerely that your stay did not meet your expectations on this occasion. I would really appreciate the opportunity for our Front Office Manager to call you to discuss your stay further and therefore have sent a private message to you... More 

Perth, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

I stay at many hotels for work purposes and I notice how great a difference the people can make to my stay. The team at The Mercure are far and away the best I've experienced in a long time. From my first step into the hotel where I was greeted with a friendly smile and a welcome, then the concierge... More 

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Mark M, Thank you for taking the time to complete our online survey about your recent stay at Mercure Melbourne Albert Park. I was absolutely delighted to read your review and your ever so kind comments about the Team. We are very fortunate to have a Team that are so passionate about the hospitality industry and I will be... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here with my 2 yr old and mum and really enjoyed it. The staff were very friendly and helpful especially with having a little one. Rooms were nice and the bed was very comfy aswell. Only negative was the room got quite warm and the cooling system wasnt working properly. Had tea at windows restaurant and the food was... More 

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

my bed is uncomfortable and every spring can be felt, the bathroom is decaying and to a point that no matter what is done, it will never feel clean. the traffic noise is bad, and there is no free WIFI.... I was put here by my work for 1 night, and i am not impressed. i comfy bed could have... More 

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear lemonfresh54, Thank you for taking the time to review your stay at Mercure Melbourne Albert Park. I apologise sincerely that your stay did not meet your expectations on this occasion. I would really appreciate the opportunity for our Front Office Manager to call you to discuss your stay further, therefore I have sent a private message to you requesting... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

We checked in at 5.00pm and the staff were very busy but they were still very friendly and helpful. I had a corner room with a view of Albert Park and Melbourne CBD, and it was quiet and clean and I found the bed and pillows very comfy. The location is very good if you staying in the area for... More 

Was this review helpful? Yes
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Julianne M, Thank you for taking the time to review your stay at Mercure Melbourne Albert Park. I am pelased to hear that you enjoyed your stay and found all of the staff to be very friendly and helpful. As you mention, the location is perfect for work, but still just a short tram ride from the CBD to... More 

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