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DoubleTree by Hilton Melbourne - Flinders Street

4.0 of 5 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
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DoubleTree by Hilton Melbourne - Flinders Street
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DoubleTree by Hilton Melbourne - Flinders Street
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49 reviews from our community

Traveler rating
    12
    23
    10
    3
    1
See reviews for
9
21
3
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Loved this hotel, the staff were very friendly and accommodating, especially when giving us country folk directions to the tram and advice on which tram to take. Breakfast was great and I loved the design of the hotel - very urban chic. We would love to stay here again as the location is perfect with a stone's throw from Fed... More 

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Gold Coast, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

The location is great but was hard to find as there were no outside signage &'was very hard to find park so we could unload our luggage.Room had no views,but was very clean. Staff were very good. Was very surprised to that you had to pay for Wifi, mast hotels offer free wifi in rooms.

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Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

As a regular visitor to the Hilton chain I was pleasantly surprised with this hotel, basically a little version of a Hilton. Staff were exceptional, The renovations almost complete so can only get better. Good proximity to most things. I Noticed the array of guests varied from business to family which was nice. Don't take a room over the airconditioners... More 

Review collected in partnership with DoubleTree by Hilton

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london, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

Good location, opposite the main train and tram. Use of first fitness gym next door which was very good. Had to pay for WiFi even in lobby. The breakfast was awful so used local cafes which are in abundance.

Review collected in partnership with DoubleTree by Hilton

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Traralgon, Australia
Top Contributor
57 reviews 57 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Fantastic location right in the heart of the city across from flinders street station. Fanastic staff, great price booked on Hotels.com got a great rate. Very quiet considering right in the heart of the city, will stay again for sure

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Melbourne, Australia
Contributor
19 reviews 19 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Decided to try the DoubleTree as opposed to the usual Hilton South Bank where I normally stay. New hotel and initial appearances looked ok and being in a rush I was happy to see no queues at reception. Although being a Hilton regular and part of the HHonors club after at least 20 minutes I was finally checked in. What... More 

Review collected in partnership with DoubleTree by Hilton

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Top Contributor
62 reviews 62 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Bad first half - rallied in the second Arriving at the hotel was interesting. You walk in and it appears to be the Hilton bar. No one greeted me despite looking rather confused so I tried the lift to see if reception might be located on another floor ... Not the case. I walk back out and see a small... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear xoxLuxyxox, I appreciate you taking the time to post on TripAdvisor and thank you for your candid feedback regarding you recent stay. All feedback is greatly appreciated and assists our team to continually improve. Firstly I do apologise that you were not greeted with a warm welcome upon arrival. A warm welcome sets the scene for you entire experience... More 

The Hague
Top Contributor
97 reviews 97 reviews
47 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Somehow, this hotel appears to be in the middle of construction. This may be due to the industrial / basic design - which you like or not, I was in the latter categorie - but take for example the breakfast room: it's like they put a few tables and chairs in a room, just as a temporary measure. Staff is... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear RonT58, I appreciate you taking the time to post on TripAdvisor and thank you for your feedback. I am pleased to confirm that the hotel refurbishment is complete and as you have mentioned reflects a modern, city chic and very Melbourne Feel about it. The hotel refurbishment employed two prominent designers, bringing with them international influences while blending these... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Generally very good in all respects and lived up to expectations. Was disappointed in being given only one "cookie" for two guests, and with the absence of shower gel for the room price. Although the rooms are compact, everything is provided (except as above).

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Robert M, Thank you for choosing to stay with us at DoubleTree by Hilton Melbourne - Flinders Street. I am delighted to read that you enjoyed your visit to the CBD. I apologise that you only received one cookie upon arrival; it is standard to ensure that each and every guest arriving at the hotel receives this freshly baked... More 

Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is found in a great location, right in the middle of the CBD. And despite the hardships of being under construction, the staff did their best to be helpful and friendly. The room is also modern and clean and well equipped. However, I have a hard time recommending this hotel (especially business travelers) for one reason: unreliable and... More 

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear cbdtexas, Thank you for taking the time to post on TripAdvisor. I note with interest your comment regarding the hotels recent multi-million dollar refurbishment. I see that you visited the hotel in January and 3-days over this period there were works being completed to the paving immediately in front of the hotel. I apologise for any disturbance this exterior... More 

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Additional Information about DoubleTree by Hilton Melbourne - Flinders Street

Address: 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Melbourne - Flinders Street 4*
Number of rooms: 180
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hilton EMEA, Orbitz, Priceline, Cheap Tickets, Despegar.com, TripOnline SA and Tingo so you can book your DoubleTree by Hilton Melbourne - Flinders Street reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Citigate Melbourne Hotel Melbourne
Citigate Hotel Melbourne
Melbourne Citigate Hotel
Hotel Style:
#76 Luxury Hotel in Melbourne

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