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DoubleTree by Hilton Melbourne - Flinders Street

4.5 of 5 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
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DoubleTree by Hilton Melbourne - Flinders Street
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DoubleTree by Hilton Melbourne - Flinders Street
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92 reviews from our community

Traveler rating
    24
    34
    23
    8
    3
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12
38
6
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • All months
    (92)
  • Mar-May only
    (3)
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    (89)
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Reviewer
3 reviews 3 reviews
3 of 5 stars NEW

I'm not sure anyone really knew what was going on, the theme was inconsistent confusion - but it was clean, fit for purpose and in an excellent location with everything you need in easy reach. Noisy 24/7 Aircon didn't help the jet lag but would stay again.

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Melbourne, Australia
2 reviews
5 of 5 stars Reviewed today NEW

What a great hotel.Clean,modern and fresh room's...Very Hilton.Nothing too much trouble for the amazing team.Especially the ever awesome Sem.Thank you so much for our extremely enjoyable stay.We will be back with bells on!.Also,really handy location to all entertainment venues with tram stop right outside.

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Leigh-on Sea, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed today NEW

We arrived in a hire car and found it difficult to find somewhere to park you have to use the underground parking facility which is very expensive with hindsight we should have dropped the luggage off at the hotel and then taken the car back. the hotel is very central very comfortable and the staff are extremely helpful and friendly.... More 

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Solihull, England
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

When we arrived at this hotel about 9.30 on a day in early February, our first impressions were not favourable!! We had not been told by our travel agent that the hotel had changed from a Citigate to a Doubletree by Hilton, and was undergoing renovation. As our taxi arrived all we got was a view of white hoardings and... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Biomedali, I appreciate you taking the time to post on TripAdvisor following your recent stay with us at DoubleTree by Hilton Melbourne - Flinders Street. While it appears your travel agent had not informed you of the final works being completed on the exterior front of the hotel, it is pleasing to read that my front desk team looked... More 

Adelaide
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed during what appeared to be a busy week. Regularly travel to Melbourne for work at least once a month and will consider becoming a regular. Hadn't stayed with the DoubleTree brand before as are typically a Hilton supporter (Hilton HHonors) through and through, decided to check this hotel out. I think what I really enjoyed was the casual nature... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear corp_adelaide, Thank you for choosing to stay with us at DoubleTree by Hilton Melbourne - Flinders Street. It is pleasing to read that you thoroughly enjoyed your stay with us. We shall look forward to welcoming you back to the hotel again sometime in the near future. Kind regards, Clinton Farley More 

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Let's start with the positive, location wise it's unbeatable, right in down town and you can get everything within 5-10 mins on foot. HOWEVER the hotel itself is basically not yet ready.... Receiption is always busy, instead of having a bar right next to Receiption they properly should open a few more counter to serve the long queue of checking... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear LittleBlack-HK, Thank you for choosing to stay at DoubleTree by Hilton Melbourne - Flinders Street. I appreciate you taking the time to post regarding your recent stay. I note your comment regarding our reception desk that becomes a bar further towards the restaurant. This is manned by two receptionists and a duty manager a majority of the time and... More 

Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

As a HH Diamond member I have got used to a certain standard of service but this hotel does not meet the grade. Rooms at the bottom lower levels noisy from air condition. Not sure why they put Diamond members in this room. Could not phone room service or the restaurant as kept getting a recorded message along the line... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Zoemarlo, Thank you for taking the time to provide the above feedback, we appreciate your loyalty as a Hilton Hhonors Diamond member and are sorry to read that your usual expectation of a 5 star Hilton hotel was not met. While we strive to offer a high level of facilities and service at DoubleTree by Hilton Melbourne - Flinders... More 

Adelaide, Australia
1 review
1 of 5 stars Reviewed 4 days ago NEW

AVOID AT ALL COSTS. I travel frequently with work and generally I'm not too fussed about little things in hotels, I never actually review a hotel, however, this place is so bad that I am writing a review from the hotel (whilst tethered to my phone because wifi is currently unavailable) Arrived at 1.30pm, was advised that room was not... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Greg_Williams10, I appreciate you taking the time to share your recent experience on TripAdvisor and am sorry to read that we fell short of your personal expectations on this occasion. As you may appreciate Melbourne has seen some extremely high occupancies over the past few weeks with the Australian Tennis Open followed immediately by the International Cricket which continues... More 

Newcastle, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Have stayed in hotels worldwide over past 30 years. This place is outstanding not because of its star rating, but because of the attention and friendliness of its staff. They talk with you, not at you, when not too busy they came and chatted with us. Room was good, good bed, good shower and a really good experience. Our 2nd... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear 23122015 Ian and Carmel, It was wonderful to read your review of your recent stay with us at DoubleTree by Hilton Melbourne and to hear that you experienced what we strive to offer all guests. A personalised and hassle free experience! I appreciate your personal recognition of the above team members and will ensure that each are recognised for... More 

Sydney, Australia
1 review
2 of 5 stars Reviewed 5 days ago NEW

Corporate Travel, Feb period, 2 nights, would not have booked if I knew refurb was happening. Also brand rename means taxi driver did not know where hotel was by name, only by address. Checkin, bar, restaurant all in open plan and next to front entrance - which was half built

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Stuart John B, Thank you for taking the time to post on TripAdvisor regarding your recent stay with us. I note that your stay with us was during February during which time were completing some final touches to the exterior entry of the hotel. I do apologise that this work appears to have caused some inconvenience to you and... More 

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Additional Information about DoubleTree by Hilton Melbourne - Flinders Street

Address: 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — DoubleTree by Hilton Melbourne - Flinders Street 4.5*
Number of rooms: 180
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Also Known As:
Citigate Melbourne Hotel Melbourne
Citigate Hotel Melbourne
Melbourne Citigate Hotel
Hotel Style:
#78 Luxury Hotel in Melbourne

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