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DoubleTree by Hilton Melbourne - Flinders Street

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270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
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DoubleTree by Hilton Melbourne - Flinders Street
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DoubleTree by Hilton Melbourne - Flinders Street
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180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gold Coast, Queensland, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This place had it all, fantastic location, beautiful views from room (if you get the city/river view rooms), close to public transport and private car parking. Very friendly and helpful staff and gourmet welcome cookie on arrival what more could you ask for! Room was comfortable with heavenly bed and modern amenities and appliances, kitchen/restaurant and bar onsite also. Will... More 

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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed in this hotel on and off for the last ten years under it's previous incarnations (even reviewed it!) but the makeover by Hilton is pretty amazing. The cold dull lifeless worn rooms are gone replaced with real warmth. The foyer likewise. This hotel is in a great position, so this makeover really makes it a winner if... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The trendy raw grey cement & wood deco greets you as you enter the lobby. Great location for business travellers as it is close to the CBD and near shopping and dining places should you wish to squeeze in some city retail and dining therapy! Rooms are great sizes but some rooms are windowless. Nevertheless the location and great service... More 

Was this review helpful? Yes 2
Halberstadt, Germany
Top Contributor
182 reviews 182 reviews
49 hotel reviews
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Spanking new, everything in order, great decor and interior. Really nice. I was also treated well as a Hilton Member, although they forgot to tell me, that internet was included in my room rate. Would come again!

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear legrandviper, Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor. We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience offering and it is wonderful to read that you thoroughly enjoyed your experience... More 

Greater Melbourne, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

On arrival we were greeted warmly by friendly staff who ensured that the checking in process was easy and quick. We found our rooms to be well furnished / decorated, clean and quite even with the city at our doorstep. It was so convenient being located so close to the center of Melbourne with all of the attractions being so... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Marc C, Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor. We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience offering. I am delighted to read that you thoroughly enjoyed your time... More 

Gold Coast, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is probably located in the best position in Melbourne, directly across the road from Flinders St Station, 100 m from Degraves St, Federation Square and South Bank. The character of the hotel is great and the staff were very good. The room was as expected, clean and comfortable. Overall this is a great value for money hotel and... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Sagyone, Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor. I am delighted to read that you enjoyed your time with us, in particular our location, recent refurbishment and our team level of service for which we strive to offer only but 100%. Thank... More 

Perth, Western Australia, Australia
1 review
4 of 5 stars Reviewed 1 week ago

This is a very good hotel in the best location on Flinders Street. Very clean rooms at an average size. Warm cookies on arrival were great - lovely welcome touch! :) Cons - The room phone was not working, and was not repaired after reporting (that's okay, we didnt really use the room phone anyway). Loud music from the ?next... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Thameiyanthi, Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor. We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience offering. I am delighted to read that you enjoyed your time with us,... More 

Melbourne
Top Contributor
76 reviews 76 reviews
30 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed 1 week ago

I stay at hiltons all around the world and have never been disappointed until I stayed at this one. Arrived in the pouring rain on busy flinders st and got my partner to run in and suss out valet or parking. No valet and no one to help get the bags out of the car for us and the parking... More 

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear pjlon, Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor. I am sincerely sorry to read that on this occasion we fell short of your expectations and I appreciate you bringing this to my attention. Your feedback plays an important part in our process... More 

Lismore, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My fiancé and I checked out a few days ago. The warm cookie upon arrival is a nice touch My fiancé was in town for business, so I thought I would join him a few days later and we would stay after business had finished. The hotel is central to everything you would need. The restaurant is awesome, the first... More 

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear cupcakelover2013, Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor. We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience offering. I am delighted to read that you enjoyed your time with us,... More 

Adelaide, Australia
1 review
2 of 5 stars Reviewed 1 week ago

Good Location. Just opposite to flinder st. station. Near to shopping and food place etc... But for the hotel, it is far from even Okay. Rooms are small, dull and with no natural light. Windows open to a wall next building. (Literally!) Room Service to change the bedding and towells sometimes left the dirty stuff in the room! Beds are... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Kartik S, Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor. I am sincerely sorry to read that on this occasion we fell short of your expectations and I appreciate you bringing this to my attention. Your feedback plays an important part in our... More 

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