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DoubleTree by Hilton Melbourne - Flinders Street

#66 of 158 Hotels in Melbourne
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270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
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1 room 1 guest
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DoubleTree by Hilton Melbourne - Flinders Street
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309 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

My parner and I stayed here to celebrate our anniversary. It was just perfect. The location is great (so central, with Crown Casino and Flinder St Station within walking distance). Upon arrival we were greeted by lovely staff who checked us in and gave us each a warm chocolate cookie (I almost died inside!!). We got to our room, which... More 

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London
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Location - convenient location being opposite Flinders Street Station. However, Flinders Street is very busy so parking and stopping in front of the hotel is inconvenient. There is a supermarket that opens till late next door so this is great for night cravings or supplies. Room - clean, modern and comfortable. Service - friendly and helpful. Wifi is not free... More 

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear kwcm, Thank you for choosing to stay at DoubleTree by Hilton Melbourne - Flinders Street. It is great to read that you enjoyed your time with us, in particular the location of hotel and service offered by the team. I note your comment regarding WiFi and are pleased to advise that complimentary WiFi is available to all guests when... More 

Cedar Hill, Texas
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have only been to Melbourne once, so I don't have any other hotels in the area to compare this to. I stayed for three nights in August 2015, and here were the highs and lows from my stay. Lows: No lobby to speak of - We arrived dreadfully early due to flight schedules and there was no place to... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Coach_Clark, Thank you for taking the time to post on TripAdvisor, it is disappointing to read that your stay was "Just Average", impacted by your thoughts on design, however I am pleased to hear that the team exceeded your expectations in overall service offering. It’s always great to receive special mention regarding our team, I'll be sure to pass... More 

Sydney, Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was a bit of a mixed bag. Stayed as a HHonors Diamond member and received an upgrade from a standard room to a Flinders Station view room. The check-in staff member that I got was not up to DoubleTree/Hilton standard and didn't explain anything about hotel features or HHonors benefits and was a bit too relaxed/unprofessional which wasn't... More 

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CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear MichaelH_au, Thank you for taking the time to post on TripAdvisor and for choosing to stay at DoubleTree as a Hilton HHonors Diamond member. I appreciate your comments and will review with the team how we exceed your expectations on next visit. Im sorry to read your comment regarding the overly friendly team member, we strive to be a... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

Have a wonderful weekend in Melbourne staying here. The location was perfect being central to all our needs. The staff were friendly and helpful. The room was comfortable and clean. Was a pleasure to stay here and will definitely be returning.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear 13dalee Thank you for taking the time to post on TripAdvisor. It is wonderful to read that you thoroughly enjoyed your experience with us from the moment you arrived and received our signature warm chocolate chip cookie welcome. I do hope that we will see you back again in the near future. Warm regards, Clinton Farley More 

whyalla, Australia
1 review
4 of 5 stars Reviewed 4 days ago NEW

great location and hotel. just be sure you are aware what a 'panoramic' room is before booking... it is not the one surrounded by glass windows/walls on either side of the bedroom with the balcony as I though the name would suggest. Was still a nice hotel just ended up with a room we were not expecting (which maybe the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Abbey T, Thank you for taking the time to post on TripAdvisor. It is wonderful to read that you enjoyed your visit to Melbourne and stay at DoubleTree. I note that you booked one of our Panoramic Yarra River view rooms overlooking the Yarra River with views uptown towards the MCG and down town towards Southwharf and Port Melbourne... More 

County Dublin, Ireland
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Location: very central, right opposite Flinders St train station and very close to numerous tram and bus stops. Lots of food and shopping in the vicinity. Check in: I checked in prior to arrival using the Hilton app and was able to choose my room (although there was only one room left). Just as well I did that because when... More 

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear fuzzy0duck, Thank you for choosing to stay with us. I appreciate your feedback and will review with the team. It's a shame when we see feedback such as this as the team do strive hard to deliver an exceptional experience for each and every guest journey and to ensure that you leave on a high note with any matters... More 

Perth
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is just lovely. Beautiful stylish rooms , gorgeous bed linen, great location and very friendly helpful staff. The skybus drops off and collects just a few steps away, convenience stores, restaurants and every shop you could need just around the corner. Just across the road from Flinders Street station but very quiet. Close to the MCG and a... More 

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear tjearle, Thank you for taking the time to post on TripAdvisor. It is wonderful to read that you thoroughly enjoyed your stay with us, in particular our fresh new hotel and location in the heart of Melbourne's downtown CBD. I do hope that we will have the opportunity of welcoming you back to Melbourne and DoubleTree again sometime soon.... More 

Sao Paulo, SP
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a simple thing to do. What a great thing for a hotel to have! A fabulous reception! It was the best reception I have ever had in my life! The girl that was at the reception the afternoon we checked in (July 30th), together with her colleague, made this hotel stay very pleasant. She was courteous, informative and funny!... More 

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear anonymous055, Thank you for choosing to stay at DoubleTree by Hilton Melbourne - Flinders Street. Your review was so pleasing to read and sums up what we're all about. The team strive on a daily basis to Create a rewarding experience for all our guests and I'm delighted to read that your experience with us was an exceptional one.... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My sister and I travelled to Melbourne for a weekend of shopping. Been to Melbourne as a tourist in the past but never went there on a shopping trip before. Found this hotel on Tripadvisor and it had a opening special so we booked it. We arrived at 10am on Saturday and was just wanting to store our luggages at... More 

Was this review helpful? Yes
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review

Dear Eva K, Thank you for choosing to stay at DoubleTree by Hilton Melbourne - Flinders Street. It is wonderful to read that your sister and self enjoyed your visit to Melbourne and stay at our recently renovated DoubleTree by Hilton hotel. I do hope that we will have the opportunity of welcoming you back again on your next escape... More 

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