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All 30 Melbourne B&Bs / inns

Quest Hero on Russell

3.0 of 5 Small Hotel   |   140 Little Collins St, Melbourne, Victoria 3000, Australia
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Quest Hero on Russell
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Ranked #11 of 30 Melbourne B&B and Inns
A recent review
3 of 5 stars reviewed 6 days ago
Emmilou1977 Leeton, Australia
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135 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Leeton, Australia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My family of 4 stayed at these apartments for 1 night. We had an apartment with a King, Queen and 3 singles for a very great price. However if the apartment was full then 1 bathroom I dont believe would be enough. Also the bathroom required an update. It was clean although there were mould stains. I would stay again... More 

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Donald, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here with my husband and 2 children for 2 nights and cannot speak highly enough of staff or the apartment. Upon checking in the staff were welcoming and friendly and when we arrived at our 2 bedroom apartment on the 8th floor,I was amazed at the size of the apartment . Great size living area with two extremely... More 

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Ocean Grove, Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights in a 2 bedroom executive apartment. While the apartment wasn't the same as the photo, it was still spacious and comfortable. It was well appointed with everything we could need. The views of the city were great and the location was fantastic. Car parking was useful and staff allowed us to park early to... More 

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Rockhampton, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

Location great, close to every thing, bed better than most, Shower water pressure fantastic, Kitchen not very well stocked but we got by, light not working reported it but it never got fixed, dish washer didn't work. view from our room magnificent, lounge was fine but only A very small couch for the too of us to sit on not... More 

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QuestHero140, Front Office Manager at Quest Hero on Russell, responded to this review

Dear Jo Bock Thank you for providing your feedback regarding a recent stay at Quest Hero. We acknowledge we fell short of some of the issues raised during your stay. Your feedback is valuable and will be used to further development and training of our Staff. We hope to welcome you back to Quest Hero. Kind Regards Quest Hero More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There was three of us staying in one of the apartments and the facilities were top quality. They were serviced everyday and always to a very high standard. The receptionist staff were also extremely polite, helping us with any queries us tourists had.It is really well located for all the sights in Melbourne. And with that, surprisingly it was really... More 

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QuestHero140, Front Office Manager at Quest Hero on Russell, responded to this review

Dear maddie97 We appreciate your taking the time to share your experience at Quest Hero. I am pleased our Team's customer services & facilities has met with your approval and trust you'll continue to keep Quest Hero in mind when planning your next trip to the Melbourne CBD Kind Regards Quest Hero More 

Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We had a 3 bed apartment for a family of 5 (with 3 teenagers). It was rather shabby with torn furniture and just 1 bathroom. It was serviced daily and in a good location though and we were lucky to get parking in the hotel car park right next door which was convenient.

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QuestHero140, Guest Relations Manager at Quest Hero on Russell, responded to this review

Thank you for taking the time to provide your feedback as we look to improve our services all the time. I am pleased to confirm the furniture in our Three Bedroom Loft Apartment has been replaced with NEW furniture as part our refurbishment taking place. Parking is very limited onsite and must be booked directly with the property prior to... More 

Perth, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 15, 2014

We had a great stay at Quest Hero on Russell. It was very close to the Bourke St mall & trams. Great shopping, tons of restaurants & night life all within walking distance. The staff are friendly & helpful. There is a fantastic café around the corner on Russell Street called "The Russell" Great coffee & very nice food. I... More 

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QuestHero140, Front Office Manager at Quest Hero on Russell, responded to this review

Dear Kezzag60 Thank you for your feedback. We are pleased to hear of your experience at Quest Hero not to mention our nearby cafe's which is one of the many that surround our property. We trust you will keep Quest Hero in mind when planning you next trip to the Melbourne CBD More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2014

Loved our stay here! Marina made it extra special, reception were friendly and attended to our special requests - nothing was an issue for them. The apartments are spacious, clean & secure. We had everything we needed for our girls weekend away. Location is excellent as the city was a short 5 minute stroll from the apartment. Definitely coming back... More 

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QuestHero8500, Front Office Manager at Quest Hero on Russell, responded to this review

Dear n9uy3n Thank you for your positive feedback. All our feedback is important for training and coaching of our team. Our services and our staff have met with your approval this time and trust we will be welcoming you back to Quest Hero in the near future. With Warm Regards More 

Windella
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 2, 2014

I have stayed at these apartments many times over the last 6 years or so. The location is great - close to shops, food and attractions and in Melbourne CBD. It can be a bit noisy at night if the nightclub patrons get too happy but that is generally Saturday night. The rooms need an update really as the decor... More 

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QuestHero8500, Front Office Manager at Quest Hero on Russell, responded to this review

Dear Alison L We acknowledge and appreciate your feedback regarding our decor and are pleased to advise we are going through our refurbishment process to upgrade the required in our apartments.. Thank you for continuing to choose Quest Hero as your accommodation provider. More 

Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed November 26, 2014

we first booked this when we were a three adult booking and booked a two bedroom unit. when we changed this to four adults they happily added a trundle bed to one of the bedrooms and we still had plenty of room. the staff were friendly and helpful. the accommodation was huge with plenty of room in the kitchen/dining/lounge area.... More 

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QuestHero8500, Front Office Manager at Quest Hero on Russell, responded to this review

Dear chrisste68 Thank you for your feedback. It is the unseen rewards of our job to leave an impression on our guests. We acknowledge each reservation is different and often changes will happen at short notice. We will accommodate best we can within our means. I am glad we were able to help this this time. We look forward to... More 

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Additional Information about Quest Hero on Russell

Address: 140 Little Collins St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Quest Hero on Russell 3*
Number of rooms: 43
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Also Known As:
Quest Hero On Russell Hotel Melbourne
Hotel Melbourne Quest

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