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All 29 Melbourne B&Bs / inns

Quest Hero on Russell

3.0 of 5 Small Hotel   |   140 Little Collins St, Melbourne, Victoria 3000, Australia (Melbourne CBD)
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Quest Hero on Russell
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Ranked #11 of 29 Melbourne B&B and Inns
A recent review
5 of 5 stars reviewed 2 days ago
Kezzag60 Perth, Australia
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128 reviews from our community

Traveler rating
    26
    48
    38
    12
    4
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41
12
6
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Perth, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a great stay at Quest Hero on Russell. It was very close to the Bourke St mall & trams. Great shopping, tons of restaurants & night life all within walking distance. The staff are friendly & helpful. There is a fantastic café around the corner on Russell Street called "The Russell" Great coffee & very nice food. I... More 

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QuestHero140, Front Office Manager at Quest Hero on Russell, responded to this review

Dear Kezzag60 Thank you for your feedback. We are pleased to hear of your experience at Quest Hero not to mention our nearby cafe's which is one of the many that surround our property. We trust you will keep Quest Hero in mind when planning you next trip to the Melbourne CBD More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Loved our stay here! Marina made it extra special, reception were friendly and attended to our special requests - nothing was an issue for them. The apartments are spacious, clean & secure. We had everything we needed for our girls weekend away. Location is excellent as the city was a short 5 minute stroll from the apartment. Definitely coming back... More 

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QuestHero8500, Front Office Manager at Quest Hero on Russell, responded to this review

Dear n9uy3n Thank you for your positive feedback. All our feedback is important for training and coaching of our team. Our services and our staff have met with your approval this time and trust we will be welcoming you back to Quest Hero in the near future. With Warm Regards More 

Windella
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at these apartments many times over the last 6 years or so. The location is great - close to shops, food and attractions and in Melbourne CBD. It can be a bit noisy at night if the nightclub patrons get too happy but that is generally Saturday night. The rooms need an update really as the decor... More 

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QuestHero8500, Front Office Manager at Quest Hero on Russell, responded to this review

Dear Alison L We acknowledge and appreciate your feedback regarding our decor and are pleased to advise we are going through our refurbishment process to upgrade the required in our apartments.. Thank you for continuing to choose Quest Hero as your accommodation provider. More 

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

we first booked this when we were a three adult booking and booked a two bedroom unit. when we changed this to four adults they happily added a trundle bed to one of the bedrooms and we still had plenty of room. the staff were friendly and helpful. the accommodation was huge with plenty of room in the kitchen/dining/lounge area.... More 

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QuestHero8500, Front Office Manager at Quest Hero on Russell, responded to this review

Dear chrisste68 Thank you for your feedback. It is the unseen rewards of our job to leave an impression on our guests. We acknowledge each reservation is different and often changes will happen at short notice. We will accommodate best we can within our means. I am glad we were able to help this this time. We look forward to... More 

Hobart, Tasmania
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed in a 3 bedroom apartment. Great location and excellent little breakfast place next door on Russell Street. Really like this part of the city. Great views from 11th floor, good sized rooms. Couple of little things, cleanliness could have been better, even though we were on the 11th floor noise was very loud from rooftop bar nearby, we reported... More 

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Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 30, 2014

Great location close to restaurants and transportation as well as plenty of places to shop. Easy to deal with. Comfortable apartments. Actually stayed in two. The first was clean and new. The second was obviously used much more often. The ventilation duct in the bathroom was full of dust and there was a fair amount of mould in the shower.... More 

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Geelong, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 4, 2014

Chose this accommodation as for a large family it's 3 bedroom apartment was perfect for us. The location was great, although a bit of a walk to the car park. The set up of the apartment was perfect but one bathroom wasn't ideal given the apartment sleeps 8. Overall didn't feel very clean, very bad smells in both the bathroom... More 

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London, United Kingdom
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed August 17, 2014

If yu book this hotel be warned- very difficult to find as it just has a small doorway with no lit signs, unlike the Quest on Collins St. Lacksadaisical staff who give general and vague instructions, appear quite uninterested in the role, e.g. park on the second floor and omit to give you a parking space that is not already... More 

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Myrtleford, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2014

We booked a 2 bedroom apartment which was ideal for the three of us. The apartment was clean and spacious. We stayed for one night but it would be a good place to stay for a more extended time because it is possible to cook for yourself and there are laundry facilities. The apartments are in an excellent position in... More 

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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 2, 2014

With seven women staying here, to only have one bathroom including the toilet was not sufficient. Apartment was a good size but definitely in need of refurbishment. Carpet badly stained and dishwasher had obviously leaked badly and soaked wall in front. Four packets of coffee a bit lousy also. Otherwise location, beds and kitchen all very satisfactory.

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Additional Information about Quest Hero on Russell

Address: 140 Little Collins St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Quest Hero on Russell 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Quest Hero On Russell Hotel Melbourne
Hotel Melbourne Quest

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