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All 30 Melbourne B&Bs / inns

Quest Hero on Russell

3.0 of 5 Small Hotel   |   140 Little Collins St, Melbourne, Victoria 3000, Australia
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Quest Hero on Russell
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Ranked #12 of 30 Melbourne B&B and Inns
A recent review
4 of 5 stars reviewed 1 week ago
Nick H Wellington, New Zealand
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140 reviews from our community

Traveler rating
    28
    53
    41
    13
    5
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44
13
7
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Not impressed at all.., was in Melbourne for a week with work. I was busy at work and reception called to say they close at 9pm for check in (so not great if you are working on a major project with tight deadlines). The room was okay but needed a good clean, the windows are not double glazed so you... More 

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Wellington, New Zealand
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

After the initial disappointment of not being able to check in for two hours after the normal check in time, our stay here was pretty good. The staff at reception were friendly and not overbearing as the case can be in some places. The room was exactly what we were expecting from our booking. However, some of the amenities in... More 

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Creswick, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Sarah the receptionist was lovely and adhered to all our wants and needs. She was lovely to deal with and I will definitely be back to stay! Thanks sarah, much appreciated and will see you again!!!!!!

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Senior Contributor
31 reviews 31 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with a bunch of friends for a weekend away and it was perfect. We had the loft room with one main bedroom downstairs (2 beds) and 3 x beds upstairs. Location wasn't too bad as it was central to everything. No complaints here!

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Brisbane, Australia
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 4 nights mid week. Great location. The rooms were ok but some furnishings need to be updated. There was an airconditoner in lounge but not in the bedrooms which meant you couldn't sleep with your bedroom doors open as it got hot and stuffy.. one of the bedrooms had no windows and in the other it... More 

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Leeton, Australia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 23, 2015

My family of 4 stayed at these apartments for 1 night. We had an apartment with a King, Queen and 3 singles for a very great price. However if the apartment was full then 1 bathroom I dont believe would be enough. Also the bathroom required an update. It was clean although there were mould stains. I would stay again... More 

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Donald, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 20, 2015 via mobile

I stayed here with my husband and 2 children for 2 nights and cannot speak highly enough of staff or the apartment. Upon checking in the staff were welcoming and friendly and when we arrived at our 2 bedroom apartment on the 8th floor,I was amazed at the size of the apartment . Great size living area with two extremely... More 

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Ocean Grove, Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 8, 2015

We stayed here for 2 nights in a 2 bedroom executive apartment. While the apartment wasn't the same as the photo, it was still spacious and comfortable. It was well appointed with everything we could need. The views of the city were great and the location was fantastic. Car parking was useful and staff allowed us to park early to... More 

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Rockhampton, Australia
1 review
4 of 5 stars Reviewed December 30, 2014

Location great, close to every thing, bed better than most, Shower water pressure fantastic, Kitchen not very well stocked but we got by, light not working reported it but it never got fixed, dish washer didn't work. view from our room magnificent, lounge was fine but only A very small couch for the too of us to sit on not... More 

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QuestHero140, Front Office Manager at Quest Hero on Russell, responded to this review

Dear Jo Bock Thank you for providing your feedback regarding a recent stay at Quest Hero. We acknowledge we fell short of some of the issues raised during your stay. Your feedback is valuable and will be used to further development and training of our Staff. We hope to welcome you back to Quest Hero. Kind Regards Quest Hero More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2014

There was three of us staying in one of the apartments and the facilities were top quality. They were serviced everyday and always to a very high standard. The receptionist staff were also extremely polite, helping us with any queries us tourists had.It is really well located for all the sights in Melbourne. And with that, surprisingly it was really... More 

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QuestHero140, Front Office Manager at Quest Hero on Russell, responded to this review

Dear maddie97 We appreciate your taking the time to share your experience at Quest Hero. I am pleased our Team's customer services & facilities has met with your approval and trust you'll continue to keep Quest Hero in mind when planning your next trip to the Melbourne CBD Kind Regards Quest Hero More 

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Additional Information about Quest Hero on Russell

Address: 140 Little Collins St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Quest Hero on Russell 3*
Number of rooms: 43
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Also Known As:
Quest Hero On Russell Hotel Melbourne
Hotel Melbourne Quest

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