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All 27 Melbourne B&Bs / inns

Quest Hero on Russell

3.0 of 5 Small Hotel   |   140 Little Collins St, Melbourne, Victoria 3000, Australia (Melbourne CBD)
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Quest Hero on Russell
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Ranked #8 of 27 Melbourne B&B and Inns
A recent review
4 of 5 stars reviewed 2 weeks ago
jdean Myrtleford, Australia
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122 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
London, United Kingdom
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago

If yu book this hotel be warned- very difficult to find as it just has a small doorway with no lit signs, unlike the Quest on Collins St. Lacksadaisical staff who give general and vague instructions, appear quite uninterested in the role, e.g. park on the second floor and omit to give you a parking space that is not already... More

Was this review helpful? Yes 1
Myrtleford, Australia
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We booked a 2 bedroom apartment which was ideal for the three of us. The apartment was clean and spacious. We stayed for one night but it would be a good place to stay for a more extended time because it is possible to cook for yourself and there are laundry facilities. The apartments are in an excellent position in... More

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5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

With seven women staying here, to only have one bathroom including the toilet was not sufficient. Apartment was a good size but definitely in need of refurbishment. Carpet badly stained and dishwasher had obviously leaked badly and soaked wall in front. Four packets of coffee a bit lousy also. Otherwise location, beds and kitchen all very satisfactory.

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Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Therese and Michael - Adelaide We can't talk highly enough of the excellent location, cleanliness,size of apartments, amenities in rooms but especially the friendliness, professionalism, helpfulness etc of the Reception Staff. We have stayed at 'Quest Hero' now on many occasions this year and last & would stay nowhere else in Melbourne when visiting our family. We are always warmly... More

Was this review helpful? Yes 1
16 reviews 16 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 22, 2014

Stayed in a one bedroom apartment on a Sunday night with my husband and we like the apartment as it was spacious and modern. Had trouble finding reception as it is a doorway only on little Collins st. Lifts can be a bit confusing as there is 2 one to car park and other to rooms. Would definitely stay again... More

Was this review helpful? Yes 1
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 20, 2014

Great location, nice rooms, good views from the 12th floor.. BUT there is always a but!! We had a 1 and 2 bed apartment for the weekend, at least we were on the same floor.. After driving the block 3 times we pulled up at the front where the driver of a truck jumped out of his truck and banned... More

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11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 15, 2014

I recently stayed 2 nights at the Quest Hero on Russell in a 1 Bedroom apartment on the 3rd floor. The rooms were very clean, I thought they were definitely big enough for my stay and included everything I needed. Staff are extremely friendly and the apartment hotel is located in a central location for visiting Melbourne CBD. Whilst I... More

Was this review helpful? Yes 1
Adelaide, Australia
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 9, 2014

I apologize if this was the wrong quest as there are many of them in Melbourne, but i stayed at the quest i believe is on little burk street and was horrified with the service, while the room was nice, a little small, the staff undercharged us to begin with, then took a heft hold on my credit card they... More

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QuestHero140, Manager at Quest Hero on Russell, responded to this review

Hi Boofabear It is clear Quest Hero was not the property you stayed during your time in the Melbourne CBD. We are located on Russell Street and we do not charge $100 for cleaning services. Each Hotel/Serviced apartments are managed and operated with company policies. Do not hesitate to contact us again when you're planning your next trip to the... More

Blue Mountains National Park, Australia
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 8, 2014

Stayed 3 nights for a "girls weekend". We had 2 rooms, 3 of the group were in a room on the 3rd floor with a mezzanine and they said it was great (room 307). Myself & 1 other had room 405, this is a "2 bedroom unit". All the facilities are great, bathroom includes a laundry if you need it.... More

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1 review
5 of 5 stars Reviewed July 5, 2014 via mobile

I have stayed at Quest Hero on Russell 3 times in the past 6 months and each time we have stayed has been great. Clean rooms, perfect location and extremely attentive and welcoming staff. Couldn't ask for anything more, I will always stay here when I'm visiting Melbourne.

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Additional Information about Quest Hero on Russell

Address: 140 Little Collins St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Quest Hero on Russell 3*
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Also Known As:
Quest Hero On Russell Hotel Melbourne
Hotel Melbourne Quest

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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