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All 171 Melbourne hotels

Grand Hotel Melbourne - MGallery Collection

4.5 of 5 Hotel   |   33 Spencer St., Melbourne, Victoria 3000, Australia
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Grand Hotel Melbourne - MGallery Collection
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Ranked #49 of 171 Hotels in Melbourne
A recent review
4 of 5 stars reviewed 1 week ago
Christiaan H
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1,159 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 1 week ago

Just checked in, and found my room with the windows open and the hotel room smelling like a smokers room. (first time I had this problem with the Grand) The hotel is "100% smoke free" Very helpful and friendly at the desk, but I have to put up with this room for my family for next two days as the... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Good Morning Mr Hunter, Thank-you for your (overall) positive review and I am thrilled that we are one of your favourite hotels. I just tried to call your room but there was no answer. We do of course have another room for you to move to this morning so that the rest of your stay is more comfortable. I am... More 

Adelaide, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We recently stayed at the Grand Hotel, Melbourne being 33 Spencer Street and to my surprise on arrival it was located beside the railway tracks! I was firstly apprehensive and unhappy as i would have thought that the noise of the trains would keep me awake? I can confirm that i was pleasantly surprise that i heard no noise and... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Ken C, Thank-you for your kind review. I am very glad to hear that you enjoyed your quiet room (the double glazing does work well!) and the cleanliness of the hotel. I am also delighted that your dining experience in our restaurant was such a positive one. We hope to see you again soon. Best Regards, Jane Moroney -... More 

Melbourne, Australia
Top Contributor
214 reviews 214 reviews
58 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed 1 week ago

I had never even noticed this place before, however I would definately return. The location is fabulous, very close to spencer street station, DFO, and the Casino. The hotel itself, is old world and very long and wide corridors. I also like the fact that you can drive off the street and have your car parked for you $35. The... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear LissyL0u, Thank-you for your lovely review of the Grand Hotel. We are delighted that you enjoyed your stay and will be returning. Your feedback and time are much appreciated. Kindest Regards, Jane Moroney - General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Hotel is very comfortable with great friendly staff . Great rooms with plenty of space and very comfortable beds. Having been the old railways offices it has character and long wide hallways. Excellent meal easy parking and trams at the door . Very close to Spencer st station and Casino. Needs some refurburbishment in the back lounge area but still... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Thank-you so much for your wonderful review. I am very pleased to hear that you enjoyed the service, space and location of the hotel. Those beds are good aren't they?! We look forward to welcoming you back again soon. Kind Regards, Jane Moroney - General Manager More 

Birregurra, Victoria, Australia
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Beautiful old building, built as a Vic Rail Admin building now a hotel with apartments. Large spacous with wonderful views across Melbourne. Service quick and friendly. Only stayed one night, room very well appointed and comfortable.

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear ChrisandDee B, Thank-you for taking the time to write this positive review. We are delighted that you appreciated our old world style, enjoyed the service and had a comfortable stay. We hope to see you at the Grand Hotel again soon. Kind Regards, Jane Moroney - General Manager More 

Perth
Contributor
15 reviews 15 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I travel frequently for work and my preference is to always stay at Accor hotels, my preference normally being their Sofitel brand. I find their staff impeccable, pleasant and a testament to how strongly the French believe in Art de Vivre (the art of living) and each time I leave one of their hotels I feel that they're slogan of... More 

Was this review helpful? Yes 1
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Brice031, Thankyou for your review and valuable feedback. Just to clarify so as to not confuse other guests, we are not actually a Sofitel (we belong to the MGallery brand). That said, I am very sorry that your experience was not a positive one and that there was a miscommunication with regards to changing your online booking. We have... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I spent two nights here over summer. The hotel was situated perfectly for our needs with transport and various attractions close by (or accessible by tram or train). Our room (on 3 levels) was spacious, comfortable and had all the necessary items for self catering. Despite being next to railway could not hear trains or outside noise.... More 

Was this review helpful? Yes 1
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear AlanH1954, Thank-you for this lovely review. We are so pleased to hear that you enjoyed your stay, the service and the location of the hotel. We hope to welcome you again soon. Best Regards, Jane Moroney - General Manager More 

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Additional Information about Grand Hotel Melbourne - MGallery Collection

Address: 33 Spencer St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hotel Melbourne - MGallery Collection 4.5*
Number of rooms: 103
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne
Hotel Style:
#35 Business Hotel in Melbourne
#35 Romantic Hotel in Melbourne
#47 Luxury Hotel in Melbourne
#59 Family Hotel in Melbourne

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