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Grand Hotel Melbourne - MGallery Collection

#50 of 158 Hotels in Melbourne
Certificate of Excellence
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33 Spencer St., Melbourne, Victoria 3000, Australia
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Grand Hotel Melbourne - MGallery Collection
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1,238 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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geelong
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The room was spacious and loved the fact the room had a balcony great view over southern cross station. Breakfast arrived in the room at the appointed time .very large servings staff were helpful.very quiet for being in the middle of melbourne

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear 103annie, Thank-you so much for the lovely review. We are very happy to hear that you enjoyed your room and the room service offerings. We hope to welcome you back again soon. Kind Regards, Jane Moroney General Manager More 

Perth, Australia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

In great location close to everything. Walking distance to CBD offices. Beautiful warm and comfy bed 5 stars Staff great Building good Old heritage building that has been converted to accommodation, the architecture is really nice but bear in mind it's not totally quiet - you can hear people in hallway and occasional train but the window double glazing stops... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Trisha F, Thank-you so much for your review of the Grand Hotel. We are very glad to hear that you enjoyed your stay and that you would happily stay again. We appreciate your feedback very much. Kind Regards, Jane Moroney - General Manager More 

Sydney
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I guess you either love and appreciate old buildings or you don't. I do so I enjoyed staying at the Grand as there is certainly a sense of history but with modern conveniences. The Grand has plenty going for it; - great location, easy walk to Southern Cross and easy access to trams. - friendly helpful staff - pleasant and... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear GrandD65, Thank-you so much for taking the time to write this great review. Your feedback is lovely, and I am delighted to hear that you enjoyed the service from the team, the ambiance of our heritage building and the comfort our library lounge area in particular. We hope to welcome you back again soon. Best Regards, Jane Moroney General... More 

Caloundra, Australia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Chose this hotel as it was in close proximity to the convention centre, whilst a grand old girl it still has plenty of character and the rooms are good. Breakfast in RAB was excellent along with the coffee. Would stay again - definitely.

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Chad W, Thank-you for the great review! I am very pleased to hear that you enjoyed the rooms, breakfast and coffee in RAB. We hope to see you back at the Grand Hotel again very soon. Warm Regards, Jane Moroney General Manager More 

Melbourne
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Grand Hotel in a deluxe studio apartment for a single night. George at reception was very welcoming and helpful. The room was obviously one that has already been renovated. The king-sized bed was extremely comfortable. The room was immaculate, not a thing out of place. It overlooked the railway yards, and had a double insulating window... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Carolyn v, Thank-you for writing this wonderful review of the Grand Hotel. I am very pleased to hear that you enjoyed the service from George, and our new deluxe rooms. You will definitely need to check out the restaurant and pool on your next stay - we look forward to seeing you then. Thank-you again for your feedback. Best... More 

Melb aussie
Level Contributor
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night. Receptionist upon arrival did not know how to smile and it was not a warm welcome. However George saved the day. He bent over backward to make us feel welcome. Room was a lovely size and clean we had a king studio apartment through accor. WE were shown around the grand staircase which is a must.... More 

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Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Shadi, Thank-you for your time recently in writing this positive review. I am delighted that you were well looked after by our doorman George and that you enjoyed the room. That said, I am sorry to hear that some of the other staff were not as friendly as they should have been. I will certainly follow up and share... More 

Sydney, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is a beautiful old building from the outside and should have remained an office complex! As a loyal Accor member and based on the 4.5 star rating, we booked into the Grand for a long weekend. Contact was made directly with the hotel to request an early checkin, as is afforded to Club members. Upon arrival, we were greeted... More 

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Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Brock V, Thank-you for your review and feedback regarding the service and room. I would like to express my sincerest apologies that your stay was not a positive one. I am not sure if you spoke with the manager on duty to organise a room-move during your stay? We certainly could have organised this. We will take your comments... More 

Mackay, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first time in Melbourne and I really liked the location of the hotel. There is a 7eleven just across the street, a woolworths and the southern cross station only a block away, tram stops just outside and the sea life aquarium is only a couple of blocks away as well. The staff were all really friendly and... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Weilmanu, Thank-you so much for your lovely review of the Grand Hotel. We are delighted to hear that you enjoyed the location, the friendliness of the staff and the luxury beds. We hope to see you again soon. Best Regards, Jane Moroney - General Manager More 

Perth
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 nights and found the room very clean and in such a great spot for easy access to trams, trains (southern cross station) and all the great restaurants at Southbank and the crown. Staff were pleasant and helpful. I had read some reviews which said the rooms were dated. I'm not sure but I guess we were... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Hunter03, Thank-you for your lovely review of the hotel! I am very glad that the location and cleanliness were to your satisfaction. You are correct - the hotel is undergoing a full refurbishment, so we do have many modern style deluxe rooms, in addition to the traditional rooms yet to be done. Thank-you again for your time and great... More 

NT Australia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have such nostalgic memories of this lovely hotel and I really enjoy staying here. This trip however was not the best. I decided to share my lovely hotel with my children aged 14 and 16. They too loved the old world feel - however it was disappointing in that our TV was a fuzzy blur and the Internet was... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Greenbunnie, Thank-you for taking the time to provide us with some feedback. I am pleased to hear that overall you enjoyed your stay with your family, but I am disappointed to hear of the issues you encountered with the TV and internet. Please allow me to extend my apologies for this, and to assure you that both issues have... More 

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