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All 169 Melbourne hotels

Grand Hotel Melbourne - MGallery Collection

4.5 of 5 Hotel   |   33 Spencer St., Melbourne, Victoria 3000, Australia (Melbourne CBD)
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Grand Hotel Melbourne - MGallery Collection
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Ranked #52 of 169 Hotels in Melbourne
A recent review
4 of 5 stars reviewed 4 days ago
Jenallan18 Mackay, Australia
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1,076 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mackay, Australia
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I've stayed here a few times and am still enjoying it. This time I had a beautifully refurbished room with a balcony and just loved it. Sure, if you have the windows open you have the sounds of the city, but that's one of the things that I love about the character of this place. The staff are always very... More

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Jenallan18, Thank-you so much for your kind and honest review. We are very happy to hear that you enjoyed our refurbished room and the adjoining balcony. I am glad that the restaurant hiccup was resolved efficiently. We look forward to welcoming you back very soon. Best Regards, Jane Moroney - General Manager More

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

I found this Hotel fairly average. Bit dated. Bit quiet/empty maybe? TV was tricky to work and all the channels were fuzzy anyway! No spare blanket, pillow or towel which was annoying. Bed was comfy. Massive windows overlooking the railway line with curtains hard to shut by hand, no cords or anything to close them.

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Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Danger21, Thank-you for your review; we do appreciate your feedback. I am sorry to hear that your experience was not a positive one. The hotel is undergoing a full refurbishment so hopefully this will address most of the issues. You are welcome to contact me on h3029-gm2@accor.com and I can check this room, and fix the TV, missing items... More

Port Macquarie
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a beautiful hotel in walking distance to everything in the CBD of Melbourne, Staff are really helpful and friendly and the 2 storey apartments are beautiful. Highly recommend this hotel it is really close to the Casino, train, shopping, nightlife, restaurants about 15 min walk to the CBD

Was this review helpful? Yes 1
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Jennifer, Thank-you for this wonderful review. We are very happy to hear that you had an enjoyable stay and appreciated our service and location. I will share your lovely feedback with the team. We look forward to welcoming you back again soon. Best Regards, Jane Moroney - General Manager More

Canberra, Australia
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed here plenty of times over the last year or so and have never managed to get a room where everything worked. There has always been something broken, noisy aircon, curtains that don't close properly (with a neon sign right outside the window), no bath/basin plug or inaccessible power points. I persisted because it was so close to... More

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Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Margnmike, Thank-you for your review and valuable comments. I am sorry to hear that you have experienced some hiccups along the way during your recent stays. The hotel is undergoing a full refurbishment and we are working very hard to tackle any maintenance issues that exist in the older rooms in the interim. You are welcome to contact me... More

Mooloolaba, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I would like to thank the staff at the Grand for a wonderful experience in Melbourne last week. We loved everything about it. We had no idea where to stay in Melbourne, so we booked through Flight Center. They advised us to stay at the Grand, after everything was booked, I did notice some people had issues with either trains,... More

Was this review helpful? Yes 1
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Shane, Thank-you so much for this wonderful review! I am absolutely delighted that you had a great stay and that you were well looked after by the team - I will pass on your kind words. Thank-you so much for recommending us on to others too; this is much appreciated. We look forward to welcoming you back soon! Kind... More

Melbourne
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband booked this hotel for a night out on the town to complement our Les Miserables experience. The Grand is in an excellent location for those arriving into Melbourne by train - stone's throw from Southern Cross station. We had a loft style room. While it had been refurbished it lacked the elegance that this grand old dame deserves.... More

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Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Fluffy63, Thank-you for sharing your experience and I am glad to hear that you enjoyed the heritage aspect of our property and the location suited your needs. I am sorry to hear though that the style of our new rooms was too contemporary for your liking. Unfortuantely we cannot cater for everyone's taste, and we do need to keep... More

Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great Hotel with great service, good hotel for singles and families. Great location in the CBD only a few minutes walk to the Casino and restaurants. Trams running straight out front of hotel and Spencer Street Station next door.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Leanne B, Thank-you so much for this great review; we are delighted that you had an enjoyable stay. We look forward to seeing you at the Grand Hotel again soon. Kind Regards, Jane Moroney - General Manager More

Canberra
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My most recent stay was the night of 23 August 2014, in town for a footy match. I always ask for a studio - sixth floor, with balcony. I keep coming back to this hotel for a few reasons: the building itself (old, huge and full of character), location (corner of Spencer and Flinders is perfect), and the service is... More

Was this review helpful? Yes 1
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Helen, Thank-you for this amazing review - we are very pleased to be your favourite Melbourne hotel! We look forward to welcoming you back very soon. Kindest Regards, Jane Moroney General Manager More

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Additional Information about Grand Hotel Melbourne - MGallery Collection

Address: 33 Spencer St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hotel Melbourne - MGallery Collection 4.5*
Number of rooms: 103
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

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