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Grand Hotel Melbourne - MGallery Collection

#47 of 171 Hotels in Melbourne
Certificate of Excellence
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33 Spencer St., Melbourne, Victoria 3000, Australia
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Grand Hotel Melbourne - MGallery Collection
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Grand Hotel Melbourne - MGallery Collection
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1,205 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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Ocean Grove, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have just spent 2 nights here and have stayed previously as well. Our Deluxe Studio room was very spacious. The bed was comfortable and room clean. It is in a great location - close to Southern Cross Station, a short walk across to Southbank or the Melbourne Convention Centre and a quick tram ride into the city. I highly... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Debra C, Thank-you so much for your lovely review. We are very pleased to hear that you enjoyed the hotel and the location. Thank-you for recommending us too! We hope to see you again soon. Best Regards, Jane Moroney General Manager More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago NEW

I thought the hotel was very good value for money, in UK Sterling terms. The location was excellent for exploring Melbourne. The staff were very attentive and helpful. Will certainly stay there again if I go back to Melbourne.

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Arup R, Thank-you for your lovely review of the Grand Hotel. I am very pleased to hear that you were well looked after by the staff, that you received good value on our room rates, and that the location suited your needs. We hope to welcome you back again soon! Kind Regards, Jane Moroney General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Well I wish we had found this gem earlier! I always said "oh I'd love to stay there" whenever we drove past! The Grand is central to Etihad stadium, Spencer St, Crown and the popular South Wharf. Beautiful accommodation in the Railways Administration Building. We were upgraded to a Deluxe 1 br apartment for $249 (incl a very generous bfast... More 

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Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Julie C, What a lovely review! We are thrilled that you have discovered us and enjoyed your stay so much. We look forward to welcoming you back and definitely stay for longer next time! Best Regards, Jane Moroney General Manager More 

Canberra, Australia
Top Contributor
51 reviews 51 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

This being our preferred place to stay when in Melbourne, we spent 2 great nights here in April. As always the staff were friendly and helpful, our room was comfortable, we slept well and also ate well in the restaurant - we love their breakfasts as they keep us going all day as we shop and visit the fabulous NGV... More 

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Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Denise O, We are thrilled that we are your hotel of choice in Melbourne! Thank-you so much for your lovely review and your time; it is much appreciated. We hope to welcome you back to the Grand Hotel again soon. Best Regards, Jane Moroney General Manager More 

Burnie, Australia
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

As always enjoy staying at the Grand because it has a great location, near to the Spencer station and also we dropped off a rental car near the station as well all within easy walking. Trams stop outside the hotel and as previous posts the Crown and Aquarium etc are all handy. The bed was comfortable we had a loft... More 

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Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Ros A, Thank-you so much for your time and lovely review. We are delighted to hear that you enjoyed our loft rooms and the location of the hotel suits your needs when staying in Melbourne. I am also glad that the staff look after you well too. Thank-you again for your great feedback and we look forward to welcoming... More 

Broadbeach, Australia
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This was my 3rd stay at the Grand Hotel in the last 6 months and I was hoping that I would be able to settle on it as my preferred Hotel when in Melbourne. NEVER again will I stay at this property. 1st the room I was given was at the far end of the Hotel which is only a... More 

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Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Garyjwills, Thank-you for your review and once again, please allow me to express my sincerest apologies for your experience. After our telephone call this morning, I have sent you a direct email also. As discussed, a professional investigation did not reveal any bugs, but we will certainly steam-clean this room as a precuation. I am indeed extremely sorry for... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay at this hotel every new years eve. Great location . Short walk to bridge near crown to watch fire works. They have valet parking, but you pay an extra $35. The loft rooms are best. Old heritage building.

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Louise F, Thank-you for your lovely review. I am glad to hear that the location, loft style accommodation and heritage aspect made for an enjoyable stay. We hope to see you again for NYE this year! Best Regards, Jane Moroney - General Manager More 

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Classic One Bedroom Apartment (32)
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Classic Studio Apartment (31)
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One Bedroom Deluxe Apartment (29)
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