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Grand Hotel Melbourne - MGallery Collection

#52 of 158 Hotels in Melbourne
Certificate of Excellence
Hotel website
33 Spencer St., Melbourne, Victoria 3000, Australia
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1 room 1 guest
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Grand Hotel Melbourne - MGallery Collection
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1,259 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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Brisbane, Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I don't normally leave negative reviews on TripAdvisor. If anything rates lower than three stars, I would rather not leave a review at all. But the Grand Hotel had some much I was looking forward to. My partner and I love old buildings, and this one is an old government building which looked great. The position is perfect for what... More 

Was this review helpful? Yes
Level Contributor
5 reviews
2 of 5 stars Reviewed 2 days ago NEW

We weren't very impressed by the state of the room. It was outdated and in desperate need of a renovation. Paint peeling and even a hole in the roof of the bathroom. We thought it was going to cave in.The building itself is beautiful with much historic value. Service was very ordinary and bar didn't open until 5 pm. Even... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear PaulG, Thank-you for your review and feedback. Please allow me to extend my apologies that your experience with us was not a positive one. I am happy to discuss your stay in further detail - my email is h3029-gm2@accor.com or you can call me on (03) 9611 4567. I believe your room may have been # 620 - I... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Fantastic location, very clean and spacious apartment, courteous and friendly staff. The bed was extremely comfortable and room service breakfast was delicious!! We'll be back to check out the pool, sauna and bbq!!!

Review collected in partnership with MGallery Hotels

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Tesssak, Thank-you so much for the fantastic review! We are very happy to hear that you enjoyed the hotel and the service from the staff. We look forward to welcoming you back soon so that you can try all of our facilities. Best Regards, Jane Moroney General Manager More 

Sunbury
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Booked the romance package for our anniversary. Was treated to a bottle of champagne, chocolates and a red rose. The room was a great size, everything was very comfortable. Only a small issue with the noise of the trains/traffic but nothing to spoil our stay. We have always wanted to stay here as it is a Melbourne Icon. Will be... More 

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Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear 942mandid, Thank-you so much for your lovely review and feedback. I hope you had a great anniversary celebration, and we look forward to seeing you at the Grand Hotel again soon. Warm Regards, Jane Moroney General Manager More 

Canberra
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I remember the building in its former role as an office building and was very pleasantly surprised by the conversion it has experienced. The ambiance is relaxing and the rooms are extremely spacious and comfortable. From a the friendly and attentive greeting at check-in it was an absolute pleasure to stay here.

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear WigB2014, Thank-you so much for your fantastic review of the hotel! I am thrilled that you enjoyed the building and service from the team so much - I will pass on your feedback. We hope to welcome you back to the Grand Hotel again soon. Kindest Regards, Jane Moroney General Manager More 

Gold Coast, Australia
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Simply the best experience is not an exaggeration. My stayed at the Grand Hotel Melbourne was so good that I extended my booking and still did not want to leave. This majestic building is a Melbourne icon & one that I have always wanted to explore. It is located a short walk from the airport Skybus city depot. Also within... More 

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear ConsultantDoctor, What an amazing review - thank-you so much! We are thrilled that you and your partner had such a fantastic experience at our hotel. Your feedback is lovely and will be shared with the team. We hope to welcome you both back again soon! Warmest Regards, Jane Moroney General Manager More 

Greater Melbourne, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Grand is a fantastic old hotel close to some great restaurants and the best shows in town..The Hotel not far from the Casino the Manmo restaurant and the Dock lands just close to everything...and so easy to get around with all the Melbourne trams....

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Dazza59, Thank-you for your great review. We are thrilled that you enjoyed your stay and that the location of the hotel suited your needs for getting around Melbourne. We hope to welcome you back again very soon. Kind Regards, Jane Moroney General Manager More 

melbourne
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for one night & quite liked the room, it was large & clean, comfy bed, Separate kitchen. The service when we arrived was good but we went down to ask the front desk a question & the One staff seamed to be more busy looking out the window while on the phone, he looked at us, & didn't... More 

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Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear Jackkipisani, Thank-you for your review and valuable feedback. I am glad to hear that your arrival experience was a positive one, and that you enjoyed your room. That said, I am very sorry to hear of the receptionist who was not attentive, and the bed not being made as it should have been. I have shared your comments with... More 

Melbourne, Australia
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here as a couple one Saturday night in July. Our suite was lovely and well appointed with gorgeous toiletries. Room service was the quickest I have ever experienced! Valet parking swift and easy. While we didn't eat here, we had a drink in the lounge and found the barman to be friendly and attentive. My only discomfort was... More 

Was this review helpful? Yes 1
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review

Dear JulieJohnlzzy, We are very pleased to hear that you enjoyed your stay overall at the Grand Hotel. I will pass on your positive feedback to the restaurant, bar and valet staff. That said, I am sorry to hear that your check-in experience was not overly welcoming. We are addressing this as a matter of urgency - thank-you for letting... More 

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