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All 171 Melbourne hotels

Grand Hotel Melbourne - A Member of the MGallery Collection

5.0 of 5 Hotel   |   33 Spencer St., Melbourne, Victoria 3000, Australia (Melbourne CBD)
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Grand Hotel Melbourne - A Member of the MGallery Collection
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76%
Ranked #53 of 171 hotels in Melbourne
A recent review
5 of 5 stars reviewed yesterday
John D Caloundra, Australia
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1,045 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Very comfortable room, great night sleep and good response from staff. Checked in and tv did not work. Manager came up and after checking arranged another room without concern and then took care of my dinner cost without question when I ordered in room service. Bathroom is on smaller side but arranged well and loft style bedroom and bath provides... More

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - A Member of the MGallery Collection, responded to this review

Dear Ian T, Thank-you for your wonderful review. I am delighted that you had a great stay and that despite an issue, it was resolved promptly and handled with urgency and care. We look forward to welcoming you back to the Grand Hotel again very soon. Kindest Regards, Jane Moroney General Manager More

Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the grand hotel. Rooms were good, as was the service The location was perfect for us, close to Casino, and a 5 minute tram into center of Melbourne.We had a room with a balcony, which a nice thing to have. Beds were very comfy, and so were the pillows, very clean and would recommend this... More

Review collected in partnership with MGallery Hotels

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - A Member of the MGallery Collection, responded to this review

Dear Debbie1250, Thank-you for taking the time to write this lovely review. I am delighted to hear that you had a great stay and enjoyed the proximity to nearby attractions. Thank-you for the recommendation and we look forward to seeing you at the Grand Hotel again soon. Best Regards, Jane Moroney General Manager More

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed here many times while traveling for business to Melbourne every other week for nearly a year. Always treated very well and staff always courteous and professional. Recommend this hotel for business or pleasure, and central to many other attractions!

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - A Member of the MGallery Collection, responded to this review

Dear Tony S, Thank-you for the great review and your ongoing loyalty - it is much appreciated! Thank-you so much for recommending us on to others also. We look forward to welcoming you back to the Grand very soon. Kindest Regards, Jane Moroney General Manager More

Canberra, Australian Capital Territory, Australia
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Four of us stayed here for a business trip. Friendly staff and grand rooms with mezzanine bedroom. Nice and clean with a large shower and two shower heads. The cafe downstairs was great for breakfast and had good coffee. I had a room at the very end of the building so it was a bit of a hike through the... More

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Jane M, General Manager at Grand Hotel Melbourne - A Member of the MGallery Collection, responded to this review

Dear GrowingFamily, Thank-you so much for your very kind review; it is appreciated. Sounds like you got our 'Alice in Wonderland' room at the end of the corridor and for our tallest guest too! So sorry! But I am glad that you had a great stay. We look forward to welcoming you back soon. Kind Regards, Jane Moroney General Manager More

Somerset, Australia
Top Contributor
70 reviews 70 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Loved this accommodation for lots of reasons, - So close to Southern Cross and can easily walk with luggage as it is less than a block. - Business package gave us a great breakfast - cooked to order, late 4pm checkout, and a really great room with sep kitchen,lounge and king bedroom. - Best part would have to be the... More

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - A Member of the MGallery Collection, responded to this review

Dear SisterRosie, What a lovely review! Thank-you for your time and kind words; it is greatly appreciated. We look forward to seeing you at the Grand Hotel again soon. Warm Regards, Jane Moroney General Manager More

Gosford, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Our stay at the Grand Hotel in Melbourne was for a family get together. We found that the hotel staff couldn't have been more helpful and friendly. The building had such character and history. Central to everything we wants. We would highly recommend this and will certainly return next time we are in Melbourne. Thanks for a wonderful stay.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - A Member of the MGallery Collection, responded to this review

Dear Michelle B, I am delighted to hear that you had an enjoyable stay and that you were well looked after by the staff. We are always thrilled to hear positive feedback so thank-you for your time. We look forward to welcoming you back again soon! Kindest Regards, Jane Moroney General Manager More

Adelaide
Top Contributor
215 reviews 215 reviews
102 hotel reviews
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'd always wanted to stay at the Grand and was not disappointed. The close proximity to Southern Cross station makes it ideal and I truly loved the history of the building. The apartments themselves are great and my room was spacious, roomy and quiet. Breakfast and dinner were both enjoyable and prices really quite reasonable. As a frequent traveller to... More

Was this review helpful? Yes
Jane M, General Manager at Grand Hotel Melbourne - A Member of the MGallery Collection, responded to this review

Dear Ozvpm_andy, What a great review! Thank-you so much for your time and kind words. We are very happy that you had such an enjoyable stay. We look forward to welcoming you back to the Grand Hotel soon. Kind Regards, Jane Moroney General Manager More

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Additional Information about Grand Hotel Melbourne - A Member of the MGallery Collection

Address: 33 Spencer St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel Melbourne - A Member of the MGallery Collection 5*
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

137 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#38 Romantic Hotel in Melbourne #41 Business Hotel in Melbourne #48 Luxury Hotel in Melbourne #53 On the Beach Hotel in Melbourne #61 Family Hotel in Melbourne
Hotel Class
Official Description (provided by the hotel)
Centrally located adjacent to Southern Cross station and close to Melbourne city shopping, theatres, galleries and museums, The Grand Hotel Melbourne - a member of the MGallery collection is one of the most treasured heritage buildings in Victoria. Offering modern five star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. The Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 103 spacious suites, a pool, spa, gym, library and hidden garden. ... more   less 
Number of rooms
103

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